A leading UK insurance company seeks an Implementation Support Team Leader in Stratford-upon-Avon. This role involves leading a team to support the deployment of the PolicyCenter system while ensuring effective policy migration and user adoption. The ideal candidate will have a strong operational mindset and proven leadership skills. The position offers a salary between £43,550 and £50,000, with a bonus and various benefits, including a contributory pension scheme and annual leave benefits.
03/02/2026
Full time
A leading UK insurance company seeks an Implementation Support Team Leader in Stratford-upon-Avon. This role involves leading a team to support the deployment of the PolicyCenter system while ensuring effective policy migration and user adoption. The ideal candidate will have a strong operational mindset and proven leadership skills. The position offers a salary between £43,550 and £50,000, with a bonus and various benefits, including a contributory pension scheme and annual leave benefits.
# Implementation Support Team LeaderRegion: South WestLocation: BristolContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
03/02/2026
Full time
# Implementation Support Team LeaderRegion: South WestLocation: BristolContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
# IT Solutions Designer Graduate SchemeRegion: MidlandsLocation: Stratford-upon-AvonContract type: GraduateReference number: EACA00083Working pattern: Full-timeSalary: £30,987 + 10% annual bonus + benefits package Scheme summary Salary - £30,987 + up to 10% annual bonus + annual pay reviews Start date - September 2026 Scheme length - 3 years Entry criteria - minimum 2:2 degree in a IT, Computer Science, or a closely related technical discipline. About the scheme What you can expect What we're looking for -To join this scheme, you need a minimum 2:2 degree (achieved or predicted) in IT, Computer Science, or a closely related technical discipline. The scheme will suit you if you have a genuine passion for all things IT and an interest in design, analytics, strategy and systems thinking. You'll also have an awareness of architectural standards and methodologies and an understanding of ITIL procedures as implemented by NFU Mutual or a willingness to work towards it, and the ability to build and maintain effective relationships with senior stakeholders. You are passionate about architecture and eager to contribute to a leading mutual insurance company! Skills we're looking for Critical thinking and Problem solving - ability to analyse systems and find effective solutions. Communication, Collaboration and Teamwork: working well with others helps deliver successful projects. Clear communication and relationship-building are essential. Organisation and Decision Making : being able to manage tasks, deadlines and the little details, while making good choices to keep things moving. Adaptability and Resilience: Projects and priorities can change quickly; being flexible and resilient helps you thrive through uncertainty. Growth mindset & Learning agility - Technology is always evolving-being open to learning and being curious and a willingness to keep learning help you develop quickly. Innovation and Creation: Bringing fresh ideas and creative thinking helps us improve our technology and deliver better services for our customers. Strong analytical skills: Solution Designers have theability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Technical foundations - an understanding of IT concepts, software, and infrastructure provides the base for building IT Architecture expertise. Some relevant experience, whether through internships, personal projects, hackathons, or university research, is desirable but by no means essential. What matters most is your curiosity, willingness to learn, and ability to apply your skills to real-world challenges. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary - £30,987 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies.- Location - Stratford upon Avon - (with hybrid working)At NFU Mutual, our IT division plays a pivotal role in driving the success of our business. From delivering exceptional service to spearheading innovation, we're at the forefront of technology and transformation. Our teams lead ambitious projects, such as transitioning to Cloud services, enhancing our cybersecurity, and developing digital customer solutions - all while delivering an annual change portfolio worth over £80 million. As an IT Solution Designer Graduate, you'll be part of a team responsible for turning high level architectural designs into detailed technical plans that guide the delivery of new systems, applications, and integrations. Solution Designers bridge the gap between architecture and engineering - translating strategic "big picture" thinking into actionable, technically robust designs. We are looking for an ambitious and inquisitive IT graduate eager to launch their career. Our dynamic three-year graduate programme is your gateway to becoming a future IT Solution Designer. Here, you'll gain hands-on experience across diverse technical domains, develop an in-depth understanding of how our business thrives on technology, and sharpen your professional skills in real-world projects. From collaborating with talented colleagues to solving meaningful challenges and working to regulation standards, you'll build essential skills in teamwork, communication, and problem solving. Along the way, you'll have the opportunity to make a tangible impact, grow your confidence, and shape the future of our business-all while being supported every step of the way. As a graduate on our IT Solution Designer Scheme, you'll help shape the technology that underpins our business. You'll transform high-level plans into detailed technical designs, working closely with Solution Architects, engineers, and specialist IT teams. Throughout the scheme, you'll rotate across different projects and BAU teams, taking part in a series of placements and shadowing opportunities within IT Solution Design and IT areas. This will help you build a strong understanding of business requirements, processes, integrations, and ways of working, while developing valuable professional network Your responsibilities will include: Translating high level architectural designs into detailed technical plans, including component designs, API definitions, data models and database schemas, working closely with Solution Architects, developers and engineering teams. Support the smooth and secure delivery of new technology releases, ensuring solutions are well integrated, safe, efficient and aligned to business needs. Work with IT architects, SMEs, 3rd party suppliers and internal stakeholders to ensure new solutions fit seamlessly into the wider IT framework. To enhance your career, you'll undertake a number of IT professional qualifications or certifications, such as ITIL, and other Architecture, Governance related Certifications - giving you the technical foundations to progress. This programme is designed to develop you into a future Solution Designer, giving you the breadth, depth, and confidence to succeed.How your role will evolve :
03/02/2026
Full time
# IT Solutions Designer Graduate SchemeRegion: MidlandsLocation: Stratford-upon-AvonContract type: GraduateReference number: EACA00083Working pattern: Full-timeSalary: £30,987 + 10% annual bonus + benefits package Scheme summary Salary - £30,987 + up to 10% annual bonus + annual pay reviews Start date - September 2026 Scheme length - 3 years Entry criteria - minimum 2:2 degree in a IT, Computer Science, or a closely related technical discipline. About the scheme What you can expect What we're looking for -To join this scheme, you need a minimum 2:2 degree (achieved or predicted) in IT, Computer Science, or a closely related technical discipline. The scheme will suit you if you have a genuine passion for all things IT and an interest in design, analytics, strategy and systems thinking. You'll also have an awareness of architectural standards and methodologies and an understanding of ITIL procedures as implemented by NFU Mutual or a willingness to work towards it, and the ability to build and maintain effective relationships with senior stakeholders. You are passionate about architecture and eager to contribute to a leading mutual insurance company! Skills we're looking for Critical thinking and Problem solving - ability to analyse systems and find effective solutions. Communication, Collaboration and Teamwork: working well with others helps deliver successful projects. Clear communication and relationship-building are essential. Organisation and Decision Making : being able to manage tasks, deadlines and the little details, while making good choices to keep things moving. Adaptability and Resilience: Projects and priorities can change quickly; being flexible and resilient helps you thrive through uncertainty. Growth mindset & Learning agility - Technology is always evolving-being open to learning and being curious and a willingness to keep learning help you develop quickly. Innovation and Creation: Bringing fresh ideas and creative thinking helps us improve our technology and deliver better services for our customers. Strong analytical skills: Solution Designers have theability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Technical foundations - an understanding of IT concepts, software, and infrastructure provides the base for building IT Architecture expertise. Some relevant experience, whether through internships, personal projects, hackathons, or university research, is desirable but by no means essential. What matters most is your curiosity, willingness to learn, and ability to apply your skills to real-world challenges. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary - £30,987 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies.- Location - Stratford upon Avon - (with hybrid working)At NFU Mutual, our IT division plays a pivotal role in driving the success of our business. From delivering exceptional service to spearheading innovation, we're at the forefront of technology and transformation. Our teams lead ambitious projects, such as transitioning to Cloud services, enhancing our cybersecurity, and developing digital customer solutions - all while delivering an annual change portfolio worth over £80 million. As an IT Solution Designer Graduate, you'll be part of a team responsible for turning high level architectural designs into detailed technical plans that guide the delivery of new systems, applications, and integrations. Solution Designers bridge the gap between architecture and engineering - translating strategic "big picture" thinking into actionable, technically robust designs. We are looking for an ambitious and inquisitive IT graduate eager to launch their career. Our dynamic three-year graduate programme is your gateway to becoming a future IT Solution Designer. Here, you'll gain hands-on experience across diverse technical domains, develop an in-depth understanding of how our business thrives on technology, and sharpen your professional skills in real-world projects. From collaborating with talented colleagues to solving meaningful challenges and working to regulation standards, you'll build essential skills in teamwork, communication, and problem solving. Along the way, you'll have the opportunity to make a tangible impact, grow your confidence, and shape the future of our business-all while being supported every step of the way. As a graduate on our IT Solution Designer Scheme, you'll help shape the technology that underpins our business. You'll transform high-level plans into detailed technical designs, working closely with Solution Architects, engineers, and specialist IT teams. Throughout the scheme, you'll rotate across different projects and BAU teams, taking part in a series of placements and shadowing opportunities within IT Solution Design and IT areas. This will help you build a strong understanding of business requirements, processes, integrations, and ways of working, while developing valuable professional network Your responsibilities will include: Translating high level architectural designs into detailed technical plans, including component designs, API definitions, data models and database schemas, working closely with Solution Architects, developers and engineering teams. Support the smooth and secure delivery of new technology releases, ensuring solutions are well integrated, safe, efficient and aligned to business needs. Work with IT architects, SMEs, 3rd party suppliers and internal stakeholders to ensure new solutions fit seamlessly into the wider IT framework. To enhance your career, you'll undertake a number of IT professional qualifications or certifications, such as ITIL, and other Architecture, Governance related Certifications - giving you the technical foundations to progress. This programme is designed to develop you into a future Solution Designer, giving you the breadth, depth, and confidence to succeed.How your role will evolve :
A leading mutual insurance company in Stratford-upon-Avon is seeking graduates for the IT Solutions Designer Graduate Scheme. You will translate architectural designs into technical plans, support technology delivery, and work with various teams. The role offers a competitive salary of £30,987, an annual bonus, and a comprehensive benefits package. The ideal candidate should have a minimum 2:2 degree in IT or Computer Science, and a passion for technology. This three-year programme is designed to help shape your career in IT Solutions Design.
03/02/2026
Full time
A leading mutual insurance company in Stratford-upon-Avon is seeking graduates for the IT Solutions Designer Graduate Scheme. You will translate architectural designs into technical plans, support technology delivery, and work with various teams. The role offers a competitive salary of £30,987, an annual bonus, and a comprehensive benefits package. The ideal candidate should have a minimum 2:2 degree in IT or Computer Science, and a passion for technology. This three-year programme is designed to help shape your career in IT Solutions Design.
# IT Cyber Security Analyst Technical Trainee SchemeRegion: MidlandsLocation: Stratford-upon-AvonContract type: Technical TraineeReference number: EACA00081Working pattern: Full-timeSalary: £24,500 + 10% annual bonus + benefits package Scheme summary About the scheme What we're looking forWe're looking for enthusiastic and motivated individuals who are ready to take the first step toward a rewarding career in IT. Whether you're a school leaver, a career switcher, or someone with a keen interest in technology, this scheme is designed to help you grow. You don't need to have technical experience-what matters most is your passion for learning and your ability to bring a customer-focused approach to everything you do. Here are the key skills and qualities we're looking for: Customer Focus : Experience in customer-facing roles with a commitment to excellent service. Problem-Solving and Logical Thinking : Ability to analyse and resolve issues effectively. Strong Communication Skills : Clear and confident communicator, both written and verbal. Learning Agility : Eager to learn and adapt to new challenges. Digital Literacy : Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint. Organisation and Attention to Detail : Capable of managing tasks efficiently and accurately. If you're ready to embrace new challenges and develop a career in IT with one of the UK's most trusted financial services providers, we'd love to hear from you. Application Process If your application is shortlisted, you'll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. Should you be successful - you'll move on to a short telephone interview, and the final stage will be an in-person assessment centre , where you'll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview. This will take place W/C 02nd March at our Head office in Stratford Upon Avon. Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible! At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary - £24500 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us.Wepride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Kickstart your IT career and become part of an exciting initiative designed to invest in your growth and develop future IT talent. Join a supportive cohort, benefit from mentoring, and develop technical and soft skills to prepare for future success. Welcoming office culture - Based at our contemporary Head Office in Stratford-upon-Avon, with great facilities and a supportive team atmosphere. Hybrid working options will be available once you've completed initial training. Working hours : 35 hours per week, Monday - Friday 9am-5pm. Salary: £24,500 per annum Entry requirements : To support your success on the scheme, we're ideally looking for candidates with at least four GCSEs at grade 5/C or above, including English and Maths. At least 2 A Levels or an equivalent level 3 qualification ideally in IT related subjects - but we welcome applications from individuals with alternative experiences or pathways. Start date: You'll join as a cohort on the 5th MayAt NFU Mutual, our IT division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, we're leading innovation across the organisation. From ambitious projects like transitioning to Cloud services through our Data Centre Exit and Digital Customer Portal to adopting a more Agile, Product-Led development approach and strengthening our cybersecurity capabilities, we're delivering an annual change portfolio worth over £80 million. Joining our IT division means stepping into a dynamic, fast-paced environment where collaboration and technology work hand in hand, enabling us to meet the evolving needs of our customers and colleagues while staying ahead in the industry. Our Technical Trainee Scheme reflects our commitment to growing our own talent. We're investing in people with potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, we're recruiting into our Cyber Security team, which plays a vital role in protecting the organisation, its people and its technology from cyber threats, helping to keep our services secure and resilient. You'll join a supportive trainee cohort, starting together and learning alongside experienced professionals. Through hands on experience, structured development and recognised qualifications, you'll build strong foundations for a future
03/02/2026
Full time
# IT Cyber Security Analyst Technical Trainee SchemeRegion: MidlandsLocation: Stratford-upon-AvonContract type: Technical TraineeReference number: EACA00081Working pattern: Full-timeSalary: £24,500 + 10% annual bonus + benefits package Scheme summary About the scheme What we're looking forWe're looking for enthusiastic and motivated individuals who are ready to take the first step toward a rewarding career in IT. Whether you're a school leaver, a career switcher, or someone with a keen interest in technology, this scheme is designed to help you grow. You don't need to have technical experience-what matters most is your passion for learning and your ability to bring a customer-focused approach to everything you do. Here are the key skills and qualities we're looking for: Customer Focus : Experience in customer-facing roles with a commitment to excellent service. Problem-Solving and Logical Thinking : Ability to analyse and resolve issues effectively. Strong Communication Skills : Clear and confident communicator, both written and verbal. Learning Agility : Eager to learn and adapt to new challenges. Digital Literacy : Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint. Organisation and Attention to Detail : Capable of managing tasks efficiently and accurately. If you're ready to embrace new challenges and develop a career in IT with one of the UK's most trusted financial services providers, we'd love to hear from you. Application Process If your application is shortlisted, you'll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. Should you be successful - you'll move on to a short telephone interview, and the final stage will be an in-person assessment centre , where you'll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview. This will take place W/C 02nd March at our Head office in Stratford Upon Avon. Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible! At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary - £24500 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us.Wepride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Kickstart your IT career and become part of an exciting initiative designed to invest in your growth and develop future IT talent. Join a supportive cohort, benefit from mentoring, and develop technical and soft skills to prepare for future success. Welcoming office culture - Based at our contemporary Head Office in Stratford-upon-Avon, with great facilities and a supportive team atmosphere. Hybrid working options will be available once you've completed initial training. Working hours : 35 hours per week, Monday - Friday 9am-5pm. Salary: £24,500 per annum Entry requirements : To support your success on the scheme, we're ideally looking for candidates with at least four GCSEs at grade 5/C or above, including English and Maths. At least 2 A Levels or an equivalent level 3 qualification ideally in IT related subjects - but we welcome applications from individuals with alternative experiences or pathways. Start date: You'll join as a cohort on the 5th MayAt NFU Mutual, our IT division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, we're leading innovation across the organisation. From ambitious projects like transitioning to Cloud services through our Data Centre Exit and Digital Customer Portal to adopting a more Agile, Product-Led development approach and strengthening our cybersecurity capabilities, we're delivering an annual change portfolio worth over £80 million. Joining our IT division means stepping into a dynamic, fast-paced environment where collaboration and technology work hand in hand, enabling us to meet the evolving needs of our customers and colleagues while staying ahead in the industry. Our Technical Trainee Scheme reflects our commitment to growing our own talent. We're investing in people with potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, we're recruiting into our Cyber Security team, which plays a vital role in protecting the organisation, its people and its technology from cyber threats, helping to keep our services secure and resilient. You'll join a supportive trainee cohort, starting together and learning alongside experienced professionals. Through hands on experience, structured development and recognised qualifications, you'll build strong foundations for a future
A leading general insurance company is seeking an Implementation Support Team Leader in Bristol. This role involves leading a team responsible for deploying the PolicyCenter system, focusing on operational readiness and user adoption. The ideal candidate will have strong leadership skills and operational mindset. You will work with various stakeholders to ensure excellent service delivery during this transformative change. A competitive salary and robust benefits package are included in this permanent, full-time role.
03/02/2026
Full time
A leading general insurance company is seeking an Implementation Support Team Leader in Bristol. This role involves leading a team responsible for deploying the PolicyCenter system, focusing on operational readiness and user adoption. The ideal candidate will have strong leadership skills and operational mindset. You will work with various stakeholders to ensure excellent service delivery during this transformative change. A competitive salary and robust benefits package are included in this permanent, full-time role.
A major financial services firm in the UK is offering an IT Cyber Security Analyst Technical Trainee Scheme aimed at enthusiastic individuals eager to kickstart their career in IT. The role comes with a salary of £24,500 plus an annual bonus and diverse benefits, including a strong focus on personal development and a commitment to an inclusive workplace. Ideal candidates should possess key skills such as customer focus and problem-solving abilities, with entry requirements including GCSEs and A Levels. The program will start on May 5th, offering comprehensive training.
03/02/2026
Full time
A major financial services firm in the UK is offering an IT Cyber Security Analyst Technical Trainee Scheme aimed at enthusiastic individuals eager to kickstart their career in IT. The role comes with a salary of £24,500 plus an annual bonus and diverse benefits, including a strong focus on personal development and a commitment to an inclusive workplace. Ideal candidates should possess key skills such as customer focus and problem-solving abilities, with entry requirements including GCSEs and A Levels. The program will start on May 5th, offering comprehensive training.
A financial services company in the UK is looking for an Implementation Support Team Leader to manage a high-performing team. The role involves leading the deployment of the PolicyCenter system, ensuring effective policy migration and end-user support. Candidates should have a strong operational mindset and proven experience in people leadership. This position offers a competitive salary between £43,550 and £50,000, along with annual bonuses and a comprehensive benefits package.
03/02/2026
Full time
A financial services company in the UK is looking for an Implementation Support Team Leader to manage a high-performing team. The role involves leading the deployment of the PolicyCenter system, ensuring effective policy migration and end-user support. Candidates should have a strong operational mindset and proven experience in people leadership. This position offers a competitive salary between £43,550 and £50,000, along with annual bonuses and a comprehensive benefits package.
# Implementation Support Team LeaderRegion: Northern IrelandLocation: BelfastContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
03/02/2026
Full time
# Implementation Support Team LeaderRegion: Northern IrelandLocation: BelfastContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
# Implementation Support Team LeaderRegion: MidlandsLocation: Stratford-upon-AvonContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
03/02/2026
Full time
# Implementation Support Team LeaderRegion: MidlandsLocation: Stratford-upon-AvonContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
A leading general insurance company in Northern Ireland is seeking an Implementation Support Team Leader to oversee the deployment of the PolicyCenter system. This role involves managing a high-performing team, ensuring compliance with policies, and enhancing customer experiences through change initiatives. The ideal candidate will possess strong leadership, operational insight, and stakeholder engagement skills to drive service excellence and successful project outcomes, offering a salary range of £43,550 - £50,000 with bonus opportunities.
03/02/2026
Full time
A leading general insurance company in Northern Ireland is seeking an Implementation Support Team Leader to oversee the deployment of the PolicyCenter system. This role involves managing a high-performing team, ensuring compliance with policies, and enhancing customer experiences through change initiatives. The ideal candidate will possess strong leadership, operational insight, and stakeholder engagement skills to drive service excellence and successful project outcomes, offering a salary range of £43,550 - £50,000 with bonus opportunities.
# Implementation Support Team LeaderRegion: North EastLocation: YorkContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
03/02/2026
Full time
# Implementation Support Team LeaderRegion: North EastLocation: YorkContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
A major financial services firm in the UK is offering an IT Cyber Security Analyst Technical Trainee Scheme aimed at enthusiastic individuals eager to kickstart their career in IT. The role comes with a salary of £24,500 plus an annual bonus and diverse benefits, including a strong focus on personal development and a commitment to an inclusive workplace. Ideal candidates should possess key skills such as customer focus and problem-solving abilities, with entry requirements including GCSEs and A Levels. The program will start on May 5th, offering comprehensive training.
03/02/2026
Full time
A major financial services firm in the UK is offering an IT Cyber Security Analyst Technical Trainee Scheme aimed at enthusiastic individuals eager to kickstart their career in IT. The role comes with a salary of £24,500 plus an annual bonus and diverse benefits, including a strong focus on personal development and a commitment to an inclusive workplace. Ideal candidates should possess key skills such as customer focus and problem-solving abilities, with entry requirements including GCSEs and A Levels. The program will start on May 5th, offering comprehensive training.
# IT Cyber Security Analyst Technical Trainee SchemeRegion: MidlandsLocation: Stratford-upon-AvonContract type: Technical TraineeReference number: EACA00081Working pattern: Full-timeSalary: £24,500 + 10% annual bonus + benefits package Scheme summary About the scheme What we're looking forWe're looking for enthusiastic and motivated individuals who are ready to take the first step toward a rewarding career in IT. Whether you're a school leaver, a career switcher, or someone with a keen interest in technology, this scheme is designed to help you grow. You don't need to have technical experience-what matters most is your passion for learning and your ability to bring a customer-focused approach to everything you do. Here are the key skills and qualities we're looking for: Customer Focus : Experience in customer-facing roles with a commitment to excellent service. Problem-Solving and Logical Thinking : Ability to analyse and resolve issues effectively. Strong Communication Skills : Clear and confident communicator, both written and verbal. Learning Agility : Eager to learn and adapt to new challenges. Digital Literacy : Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint. Organisation and Attention to Detail : Capable of managing tasks efficiently and accurately. If you're ready to embrace new challenges and develop a career in IT with one of the UK's most trusted financial services providers, we'd love to hear from you. Application Process If your application is shortlisted, you'll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. Should you be successful - you'll move on to a short telephone interview, and the final stage will be an in-person assessment centre , where you'll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview. This will take place W/C 02nd March at our Head office in Stratford Upon Avon. Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible! At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary - £24500 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us.Wepride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Kickstart your IT career and become part of an exciting initiative designed to invest in your growth and develop future IT talent. Join a supportive cohort, benefit from mentoring, and develop technical and soft skills to prepare for future success. Welcoming office culture - Based at our contemporary Head Office in Stratford-upon-Avon, with great facilities and a supportive team atmosphere. Hybrid working options will be available once you've completed initial training. Working hours : 35 hours per week, Monday - Friday 9am-5pm. Salary: £24,500 per annum Entry requirements : To support your success on the scheme, we're ideally looking for candidates with at least four GCSEs at grade 5/C or above, including English and Maths. At least 2 A Levels or an equivalent level 3 qualification ideally in IT related subjects - but we welcome applications from individuals with alternative experiences or pathways. Start date: You'll join as a cohort on the 5th MayAt NFU Mutual, our IT division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, we're leading innovation across the organisation. From ambitious projects like transitioning to Cloud services through our Data Centre Exit and Digital Customer Portal to adopting a more Agile, Product-Led development approach and strengthening our cybersecurity capabilities, we're delivering an annual change portfolio worth over £80 million. Joining our IT division means stepping into a dynamic, fast-paced environment where collaboration and technology work hand in hand, enabling us to meet the evolving needs of our customers and colleagues while staying ahead in the industry. Our Technical Trainee Scheme reflects our commitment to growing our own talent. We're investing in people with potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, we're recruiting into our Cyber Security team, which plays a vital role in protecting the organisation, its people and its technology from cyber threats, helping to keep our services secure and resilient. You'll join a supportive trainee cohort, starting together and learning alongside experienced professionals. Through hands on experience, structured development and recognised qualifications, you'll build strong foundations for a future
03/02/2026
Full time
# IT Cyber Security Analyst Technical Trainee SchemeRegion: MidlandsLocation: Stratford-upon-AvonContract type: Technical TraineeReference number: EACA00081Working pattern: Full-timeSalary: £24,500 + 10% annual bonus + benefits package Scheme summary About the scheme What we're looking forWe're looking for enthusiastic and motivated individuals who are ready to take the first step toward a rewarding career in IT. Whether you're a school leaver, a career switcher, or someone with a keen interest in technology, this scheme is designed to help you grow. You don't need to have technical experience-what matters most is your passion for learning and your ability to bring a customer-focused approach to everything you do. Here are the key skills and qualities we're looking for: Customer Focus : Experience in customer-facing roles with a commitment to excellent service. Problem-Solving and Logical Thinking : Ability to analyse and resolve issues effectively. Strong Communication Skills : Clear and confident communicator, both written and verbal. Learning Agility : Eager to learn and adapt to new challenges. Digital Literacy : Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint. Organisation and Attention to Detail : Capable of managing tasks efficiently and accurately. If you're ready to embrace new challenges and develop a career in IT with one of the UK's most trusted financial services providers, we'd love to hear from you. Application Process If your application is shortlisted, you'll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. Should you be successful - you'll move on to a short telephone interview, and the final stage will be an in-person assessment centre , where you'll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview. This will take place W/C 02nd March at our Head office in Stratford Upon Avon. Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible! At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary - £24500 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us.Wepride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Kickstart your IT career and become part of an exciting initiative designed to invest in your growth and develop future IT talent. Join a supportive cohort, benefit from mentoring, and develop technical and soft skills to prepare for future success. Welcoming office culture - Based at our contemporary Head Office in Stratford-upon-Avon, with great facilities and a supportive team atmosphere. Hybrid working options will be available once you've completed initial training. Working hours : 35 hours per week, Monday - Friday 9am-5pm. Salary: £24,500 per annum Entry requirements : To support your success on the scheme, we're ideally looking for candidates with at least four GCSEs at grade 5/C or above, including English and Maths. At least 2 A Levels or an equivalent level 3 qualification ideally in IT related subjects - but we welcome applications from individuals with alternative experiences or pathways. Start date: You'll join as a cohort on the 5th MayAt NFU Mutual, our IT division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, we're leading innovation across the organisation. From ambitious projects like transitioning to Cloud services through our Data Centre Exit and Digital Customer Portal to adopting a more Agile, Product-Led development approach and strengthening our cybersecurity capabilities, we're delivering an annual change portfolio worth over £80 million. Joining our IT division means stepping into a dynamic, fast-paced environment where collaboration and technology work hand in hand, enabling us to meet the evolving needs of our customers and colleagues while staying ahead in the industry. Our Technical Trainee Scheme reflects our commitment to growing our own talent. We're investing in people with potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, we're recruiting into our Cyber Security team, which plays a vital role in protecting the organisation, its people and its technology from cyber threats, helping to keep our services secure and resilient. You'll join a supportive trainee cohort, starting together and learning alongside experienced professionals. Through hands on experience, structured development and recognised qualifications, you'll build strong foundations for a future
A leading insurance firm in Glasgow is seeking an Implementation Support Team Leader to spearhead the deployment of the PolicyCenter system. You will lead a high-performing team, manage stakeholder relationships, and ensure compliance with operational standards. The ideal candidate should have proven leadership experience, strong planning skills, and a passion for delivering high-quality service. This role offers hybrid working options and a competitive salary.
02/02/2026
Full time
A leading insurance firm in Glasgow is seeking an Implementation Support Team Leader to spearhead the deployment of the PolicyCenter system. You will lead a high-performing team, manage stakeholder relationships, and ensure compliance with operational standards. The ideal candidate should have proven leadership experience, strong planning skills, and a passion for delivering high-quality service. This role offers hybrid working options and a competitive salary.
A leading insurance company is seeking a Site Reliability Engineer to enhance observability and support high-profile IT initiatives. In this role, you will work with observability tools to ensure applications and infrastructure perform as expected. Responsibilities include driving improvements, collaborating with teams, and developing performance baselines. This position offers hybrid working arrangements and competitive compensation, making it ideal for technology enthusiasts passionate about continuous improvement.
02/02/2026
Full time
A leading insurance company is seeking a Site Reliability Engineer to enhance observability and support high-profile IT initiatives. In this role, you will work with observability tools to ensure applications and infrastructure perform as expected. Responsibilities include driving improvements, collaborating with teams, and developing performance baselines. This position offers hybrid working arrangements and competitive compensation, making it ideal for technology enthusiasts passionate about continuous improvement.
# Implementation Support Team LeaderRegion: ScotlandLocation: GlasgowContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
02/02/2026
Full time
# Implementation Support Team LeaderRegion: ScotlandLocation: GlasgowContract type: PermanentReference number: CSDI04269Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Implementation Support Team Leader Lead and develop a team supporting the successful deployment of the PolicyCenter system. Play a key role in policy migration, user adoption and operational readiness 80% Hybrid working from either Stratford Upon Avon or one of our regional offices including York, Bristol, Belfast or Glasgow About the roleWe have an exciting opportunity for a BRIDGE+ Implementation Support Team Leader to lead a team responsible for supporting the deployment and embedding of PolicyCenter across NFU Mutual. This role is central to ensuring that the system is effectively implemented through pilot activity, policy migration and end-user support across the business and Agency Network. BRIDGE+ is an exciting programme of work which is delivering policy sales, service, underwriting and digital solutions. Reporting to the BRIDGE+ Service Delivery & Underwriting Lead, you'll combine people leadership with operational delivery, designing and leading the day-to-day support activity that underpins a successful deployment. You'll ensure that customers and colleagues receive first-class service, fair outcomes are delivered for members, and that service level agreements, operational objectives and regulatory requirements are consistently met. This role offers a great opportunity to lead through change, work closely with a wide range of stakeholders, and contribute directly to a major transformation programme. What you'll be doing Lead, manage, recruit, coach and develop a high-performing support team, ensuring clear expectations, engagement and capability to deliver excellent service. Plan, prioritise and monitor team activity in line with the BRIDGE+ deployment and migration plan, ensuring a consistent and seamless customer experience. Build and maintain strong working relationships across BRIDGE+ workstreams, Agents, Mutual Direct, Regional Underwriting and Group IT. Oversee the application of policies, procedures and controls in collaboration with BAU governance teams, ensuring compliance with NFU Mutual standards and regulatory requirements. Manage risks, issues, complaints and breaches effectively, escalating where appropriate. Use management information and adoption metrics to assess demand, effectiveness and solution uptake, implementing improvements where needed. Support the realisation of customer and business case benefits through effective operational support and continuous improvement. Deliver short-term and one-off projects or activities aligned to agreed outcomes and priorities. (Internally, this role is called BRIDGE+ Implementation Support Team Leader) About youYou'll be an experienced people leader with a strong operational mindset and a passion for delivering high-quality service during periods of change. You'll be confident working across teams and functions, balancing customer experience, regulatory requirements and delivery objectives. You'll also bring: Proven experience leading people in a line or matrix management environment Strong planning, prioritisation and performance management skills The ability to build effective working relationships with a wide range of stakeholders Experience supporting operational delivery, change or project activity A collaborative, coaching-led leadership style Knowledge of general insurance principles, processes or underwriting environments (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards £43,550 - £50,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
# Site Reliability EngineerRegion: MidlandsLocation: Stratford-upon-AvonContract type: PermanentReference number: ITDI01527Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Site Reliability Engineer Deliver continuous improvement as part of a supportive team, enabling NFU Mutual to understand, operate, and continually improve its technology services through world-class observability. Drive the evolution of observability across the business, improving reliability, performance, and customer experience Deploy and mature modern observability tooling to support high-profile change and transformation initiatives Hybrid up to 80% homeworking available and 20% in Stratford-upon-Avon About the roleWe have an exciting permanent opportunity for a Site Reliability Engineer (Observability) to join our Monitoring Team within IT Infrastructure Products. This role is central to our ambition to move beyond traditional monitoring and establish end-to-end observability across applications, infrastructure, and networks. In this role, you'll be part of a supportive, technically focused team working in an Agile DevOps environment to deliver observability capabilities aligned to business needs. You'll collaborate closely with internal teams and third-party suppliers to ensure our applications and infrastructure services are transparent, resilient, and performing as expected, enabling value to be delivered through proactive, insight-led monitoring. As a Site Reliability Engineer, you'll lead the deployment and evolution of observability tooling across our IT estate to support high-profile change initiatives. You'll develop a deep understanding of key business processes and apply your expertise in metrics, logs, and traces to define meaningful performance baselines, service indicators, and actionable alerting. Acting as a trusted authority on observability, you'll provide best-practice guidance to IT and business teams and work closely with architecture and design colleagues to embed effective, end-to-end monitoring strategies into new and evolving solutions. About youAs a Site Reliability Engineer, you'll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. You'll have knowledge of network fundamentals and possess the ITIL Foundation, having the ability to work well independently but also as part of a team to problem solve and innovate. With a focus on quality, you're passionate about technology and analysis and have excellent time management skills. You'll have supported a range of applications and infrastructure previously and have experience monitoring aspects of service, infrastructure, and network performance. To join our team, you'll have: Exposure to Dynatrace, Grafana, PagerDuty & InfluxDB (essential) Experience with Windows Servers operating systems (essential) Awareness of agile development methodologies (essential) Experience with scripting languages such as Python or PowerShell (desirable) ITIL Foundation or working towards (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary £43,550 - £50,000 Dependent upon experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.
02/02/2026
Full time
# Site Reliability EngineerRegion: MidlandsLocation: Stratford-upon-AvonContract type: PermanentReference number: ITDI01527Working pattern: Full-timeSalary: £43,550 - £50,000 + 17.5% annual bonus + benefits package Site Reliability Engineer Deliver continuous improvement as part of a supportive team, enabling NFU Mutual to understand, operate, and continually improve its technology services through world-class observability. Drive the evolution of observability across the business, improving reliability, performance, and customer experience Deploy and mature modern observability tooling to support high-profile change and transformation initiatives Hybrid up to 80% homeworking available and 20% in Stratford-upon-Avon About the roleWe have an exciting permanent opportunity for a Site Reliability Engineer (Observability) to join our Monitoring Team within IT Infrastructure Products. This role is central to our ambition to move beyond traditional monitoring and establish end-to-end observability across applications, infrastructure, and networks. In this role, you'll be part of a supportive, technically focused team working in an Agile DevOps environment to deliver observability capabilities aligned to business needs. You'll collaborate closely with internal teams and third-party suppliers to ensure our applications and infrastructure services are transparent, resilient, and performing as expected, enabling value to be delivered through proactive, insight-led monitoring. As a Site Reliability Engineer, you'll lead the deployment and evolution of observability tooling across our IT estate to support high-profile change initiatives. You'll develop a deep understanding of key business processes and apply your expertise in metrics, logs, and traces to define meaningful performance baselines, service indicators, and actionable alerting. Acting as a trusted authority on observability, you'll provide best-practice guidance to IT and business teams and work closely with architecture and design colleagues to embed effective, end-to-end monitoring strategies into new and evolving solutions. About youAs a Site Reliability Engineer, you'll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. You'll have knowledge of network fundamentals and possess the ITIL Foundation, having the ability to work well independently but also as part of a team to problem solve and innovate. With a focus on quality, you're passionate about technology and analysis and have excellent time management skills. You'll have supported a range of applications and infrastructure previously and have experience monitoring aspects of service, infrastructure, and network performance. To join our team, you'll have: Exposure to Dynatrace, Grafana, PagerDuty & InfluxDB (essential) Experience with Windows Servers operating systems (essential) Awareness of agile development methodologies (essential) Experience with scripting languages such as Python or PowerShell (desirable) ITIL Foundation or working towards (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: Salary £43,550 - £50,000 Dependent upon experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteerin the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance coverof 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility Working at NFU MutualWe'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.