.We are looking for an IT Operations Leadto join our Technology team inAdmiral Money. About us Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We're building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We're proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. Need support during the recruitment process? Just let us know - we're here to help. The Role This is a unique opportunity to shape and lead a newly established IT Operations function within a growing FinTech business. You'll have strategic ownership of the operational roadmap, helping to build scalable processes, runbooks and service models from the ground up while leading a high performing team. Working within a cloud first environment, you'll gain exposure to a modern technology stack including Microsoft 365, AWS, Atlassian and enterprise service management tools, playing a key role in ensuring technology services are reliable, efficient and fit for future growth. What you'll be doing Key responsibilities include: Lead, develop and mentor the IT Operations team, driving performance, wellbeing and career growth. Define and maintain operational standards, including SLAs, ticket management, runbooks and service quality. Shape and deliver the IT Operations strategy, driving automation, efficiency and continuous improvement. Own the IT service model, including support structures, escalation processes and on call arrangements. Build a runbook first culture, ensuring services are well documented, supportable and operationally resilient. Partner with Engineering teams to ensure new solutions are supportable, documented and successfully transitioned into BAU. Use operational data and insights to identify trends, improve service performance and influence product improvements. Oversee administration of key business platforms including Jira, Confluence, Fresh and other SaaS applications. Manage user access, licensing, permissions and workflow automation across the technology estate. Develop scalable onboarding, capability building and succession plans to support team growth and reduce supplier reliance. Skills & Experience Essential Proven experience leading, developing and motivating an IT Operations, Service Desk or End User Support team. Strong people management skills, including coaching, performance management, succession planning and career development. Experience building high performing teams and fostering a culture of accountability, collaboration and continuous improvement. Strong IT Service Management (ITSM) knowledge, including incident, problem, request and change management processes. Experience managing SLA driven support environments and service performance metrics. Ability to define and improve operational processes, support models, runbooks and service documentation. Experience using operational data and reporting to identify trends, drive efficiencies and improve customer experience. Strong stakeholder management skills, with the ability to work effectively across Engineering, Technology and business teams. Experience managing service transition activities and ensuring solutions are supportable before entering BAU. Practical administration experience across Microsoft 365, Entra ID (Azure AD), user lifecycle management and licensing. Knowledge of endpoint management technologies such as Intune, JAMF or equivalent MDM platforms. Understanding of cloud based operational support environments, particularly AWS or Azure. Experience administering ITSM and collaboration platforms such as Freshservice, Jira and Confluence. Strong communication skills, with the confidence to influence, challenge and collaborate with stakeholders at all levels. Educated to A Level standard (or equivalent experience). ITIL Foundation certification (v3 or v4). Formal people management qualification or equivalent management/coaching experience (e.g. CIPD, CMI, ILM). Desirable Experience leading an IT Operations function through growth, transformation or service maturity programmes. Experience developing T shaped teams and capability frameworks. Knowledge of automation, self service technologies and operational efficiency initiatives. Experience supporting AWS environments, including CloudWatch, S3, WorkSpaces and basic networking concepts. Experience managing on call support models and escalation frameworks. Service transition and operational readiness experience within Agile delivery environments. Atlassian administration experience, including Jira workflows, permissions and Confluence space management. Experience with SaaS licence management and vendor management. AWS Cloud Practitioner or Microsoft Azure Fundamentals certification. Microsoft 365 Fundamentals (MS 900) or Microsoft 365 Administrator certification. Microsoft Identity and Access Administrator (SC 300) certification. CompTIA A+, Apple Device Support, ACSP or equivalent endpoint management certification. ITIL Practitioner, ITIL Managing Professional, SDI or HDI Service Management certifications. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work life balance; You can view some of our other key benefits here. As a Disability Confident Leader, for candidates with a disability or long term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
22/07/2026
Full time
.We are looking for an IT Operations Leadto join our Technology team inAdmiral Money. About us Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We're building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We're proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. Need support during the recruitment process? Just let us know - we're here to help. The Role This is a unique opportunity to shape and lead a newly established IT Operations function within a growing FinTech business. You'll have strategic ownership of the operational roadmap, helping to build scalable processes, runbooks and service models from the ground up while leading a high performing team. Working within a cloud first environment, you'll gain exposure to a modern technology stack including Microsoft 365, AWS, Atlassian and enterprise service management tools, playing a key role in ensuring technology services are reliable, efficient and fit for future growth. What you'll be doing Key responsibilities include: Lead, develop and mentor the IT Operations team, driving performance, wellbeing and career growth. Define and maintain operational standards, including SLAs, ticket management, runbooks and service quality. Shape and deliver the IT Operations strategy, driving automation, efficiency and continuous improvement. Own the IT service model, including support structures, escalation processes and on call arrangements. Build a runbook first culture, ensuring services are well documented, supportable and operationally resilient. Partner with Engineering teams to ensure new solutions are supportable, documented and successfully transitioned into BAU. Use operational data and insights to identify trends, improve service performance and influence product improvements. Oversee administration of key business platforms including Jira, Confluence, Fresh and other SaaS applications. Manage user access, licensing, permissions and workflow automation across the technology estate. Develop scalable onboarding, capability building and succession plans to support team growth and reduce supplier reliance. Skills & Experience Essential Proven experience leading, developing and motivating an IT Operations, Service Desk or End User Support team. Strong people management skills, including coaching, performance management, succession planning and career development. Experience building high performing teams and fostering a culture of accountability, collaboration and continuous improvement. Strong IT Service Management (ITSM) knowledge, including incident, problem, request and change management processes. Experience managing SLA driven support environments and service performance metrics. Ability to define and improve operational processes, support models, runbooks and service documentation. Experience using operational data and reporting to identify trends, drive efficiencies and improve customer experience. Strong stakeholder management skills, with the ability to work effectively across Engineering, Technology and business teams. Experience managing service transition activities and ensuring solutions are supportable before entering BAU. Practical administration experience across Microsoft 365, Entra ID (Azure AD), user lifecycle management and licensing. Knowledge of endpoint management technologies such as Intune, JAMF or equivalent MDM platforms. Understanding of cloud based operational support environments, particularly AWS or Azure. Experience administering ITSM and collaboration platforms such as Freshservice, Jira and Confluence. Strong communication skills, with the confidence to influence, challenge and collaborate with stakeholders at all levels. Educated to A Level standard (or equivalent experience). ITIL Foundation certification (v3 or v4). Formal people management qualification or equivalent management/coaching experience (e.g. CIPD, CMI, ILM). Desirable Experience leading an IT Operations function through growth, transformation or service maturity programmes. Experience developing T shaped teams and capability frameworks. Knowledge of automation, self service technologies and operational efficiency initiatives. Experience supporting AWS environments, including CloudWatch, S3, WorkSpaces and basic networking concepts. Experience managing on call support models and escalation frameworks. Service transition and operational readiness experience within Agile delivery environments. Atlassian administration experience, including Jira workflows, permissions and Confluence space management. Experience with SaaS licence management and vendor management. AWS Cloud Practitioner or Microsoft Azure Fundamentals certification. Microsoft 365 Fundamentals (MS 900) or Microsoft 365 Administrator certification. Microsoft Identity and Access Administrator (SC 300) certification. CompTIA A+, Apple Device Support, ACSP or equivalent endpoint management certification. ITIL Practitioner, ITIL Managing Professional, SDI or HDI Service Management certifications. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work life balance; You can view some of our other key benefits here. As a Disability Confident Leader, for candidates with a disability or long term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Admiral Group Plc, via Admiral Money, is seeking an IT Operations Leader to shape and lead a new IT Operations function in a FinTech environment. You will own the operational roadmap, build scalable processes and runbooks, and guide a high-performing team within a cloud-first stack including Microsoft 365, AWS and Atlassian tools. You will define standards, drive automation, manage SLAs and partner with Engineering to transition new solutions into BAU, using data to improve service and customer
22/07/2026
Full time
Admiral Group Plc, via Admiral Money, is seeking an IT Operations Leader to shape and lead a new IT Operations function in a FinTech environment. You will own the operational roadmap, build scalable processes and runbooks, and guide a high-performing team within a cloud-first stack including Microsoft 365, AWS and Atlassian tools. You will define standards, drive automation, manage SLAs and partner with Engineering to transition new solutions into BAU, using data to improve service and customer
Admiral Group Plc is seeking a Senior Genesys Engineer in the United Kingdom to lead complex tasks across multiple systems, delivering secure and scalable Genesys Cloud solutions. You will drive architectural direction, mentor peers and collaborate with stakeholders to ensure deliverables meet business needs. You will research and implement innovative approaches, maintain documentation, and participate in Agile ceremonies while upholding DevSecOps practices and high engineering standards.
17/07/2026
Full time
Admiral Group Plc is seeking a Senior Genesys Engineer in the United Kingdom to lead complex tasks across multiple systems, delivering secure and scalable Genesys Cloud solutions. You will drive architectural direction, mentor peers and collaborate with stakeholders to ensure deliverables meet business needs. You will research and implement innovative approaches, maintain documentation, and participate in Agile ceremonies while upholding DevSecOps practices and high engineering standards.
Job Overview We are looking for a dynamic and proactive Genesys Engineer who can think creatively to solve complex problems and meet user requirements. You must be agile and adaptive, capable of delivering results while managing the details of implementation. You must have demonstrable expertise in Genesys Cloud with a wide range of knowledge, and be ready to research and learn new techniques, languages, and frameworks. Working with a DevSecOps mindset, you will be developing, delivering, and operating Genesys Cloud using a secure and stable approach. The Senior Engineer drives change, advocates best practices and leads by example. They estimate and reliably deliver complex tasks impacting multiple systems. They support and lead the technical direction in their squad and can communicate future plans and direction to technical and non technical people. They actively coach and mentor developers in their squad/tribe and can identify and resolve issues with technology and product processes. Main Duties Take a lead role in the squad when required, owning a technical solution from identification through to delivery. Communicate confidently to peers, management and senior management. Proactively develop a process to improve ways of working within the team. Be proactive, collaborative and a positive role model for the team. Design innovative solutions to solve complex problems and/or meet business functional requirements. Work together with solutions architects on production of cross system design (take ownership). Deliver large tasks that touch multiple systems, working individually when required. Produce technical documentation and support all levels of the team via feedback and guidance. Actively encourage, drive technical demos, and provide knowledge transfer during the delivery cycle. Proactively communicate status, risk and timelines when appropriate. Suggest sensible workarounds/next steps to mitigate impact of delayed work (e.g. break a large piece of work into smaller individual units that could be parallelised). Contribute to engineering maturity and promote best practice that enables high performing teams. Contribute to peer reviews and produce documentation as necessary. Highlight when technical debt is created and champion reducing technical debt. Maintain an awareness of emerging technologies and tooling and propose its use where appropriate. Be competent in DevSecOps approach and practices. Actively contribute to Agile ceremonies such as Refinement, Sprint Planning, Sprint Review, and Retrospective, ensuring alignment with our standards. Communicate effectively to a variety of audiences including both technical and non technical stakeholders. Contribute to improvements of our technical excellence and ways of working within Squad, Chapter, and Guild forums. Experience Required Technical Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. Proven track record in developing APIs for seamless integration of third party tools and services. REST API / Web services experience. Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking. Ability to diagnose and resolve complex technical issues including analysing SIP traces. Knowledge of Terraform and Genesys CX as Code. Knowledge and experience with CI/CD pipelines, such as Azure DevOps. Experience with omnichannel contact centre solutions. Knowledge of AI and automation capabilities within Genesys Cloud. Experience integrating Genesys with various systems. Understanding of cloud infrastructure and security best practices. Leadership and mentoring Proven ability to creatively think around a brief and challenge it if necessary. Strong communication and influence skills with the confidence to communicate ideas effectively to peers, seniors, and management. Ability to build trust and foster a creative, collaborative team environment. Be able to transfer knowledge between other members of the team through mentoring and coaching. Methodology & Process Understanding of Agile Scrum methodology and practices. Prioritisation and time management skills to hit deadlines. Focus on continuous improvement and a desire to push ideas forward. Ability to produce quality documentation as necessary. Admiral: Where You Can We take pride in being a diverse and inclusive business. It is a place where you can be yourself and show up as you are. We are committed to fostering a people first culture where everyone is accepted, supported, and empowered to be brilliant. You can grow and progress at a pace and direction that suits you, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We are proud of our people first culture. We have been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We are fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work life balance; you can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long term health condition who opt into the Disability Confident scheme, we will invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
17/07/2026
Full time
Job Overview We are looking for a dynamic and proactive Genesys Engineer who can think creatively to solve complex problems and meet user requirements. You must be agile and adaptive, capable of delivering results while managing the details of implementation. You must have demonstrable expertise in Genesys Cloud with a wide range of knowledge, and be ready to research and learn new techniques, languages, and frameworks. Working with a DevSecOps mindset, you will be developing, delivering, and operating Genesys Cloud using a secure and stable approach. The Senior Engineer drives change, advocates best practices and leads by example. They estimate and reliably deliver complex tasks impacting multiple systems. They support and lead the technical direction in their squad and can communicate future plans and direction to technical and non technical people. They actively coach and mentor developers in their squad/tribe and can identify and resolve issues with technology and product processes. Main Duties Take a lead role in the squad when required, owning a technical solution from identification through to delivery. Communicate confidently to peers, management and senior management. Proactively develop a process to improve ways of working within the team. Be proactive, collaborative and a positive role model for the team. Design innovative solutions to solve complex problems and/or meet business functional requirements. Work together with solutions architects on production of cross system design (take ownership). Deliver large tasks that touch multiple systems, working individually when required. Produce technical documentation and support all levels of the team via feedback and guidance. Actively encourage, drive technical demos, and provide knowledge transfer during the delivery cycle. Proactively communicate status, risk and timelines when appropriate. Suggest sensible workarounds/next steps to mitigate impact of delayed work (e.g. break a large piece of work into smaller individual units that could be parallelised). Contribute to engineering maturity and promote best practice that enables high performing teams. Contribute to peer reviews and produce documentation as necessary. Highlight when technical debt is created and champion reducing technical debt. Maintain an awareness of emerging technologies and tooling and propose its use where appropriate. Be competent in DevSecOps approach and practices. Actively contribute to Agile ceremonies such as Refinement, Sprint Planning, Sprint Review, and Retrospective, ensuring alignment with our standards. Communicate effectively to a variety of audiences including both technical and non technical stakeholders. Contribute to improvements of our technical excellence and ways of working within Squad, Chapter, and Guild forums. Experience Required Technical Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. Proven track record in developing APIs for seamless integration of third party tools and services. REST API / Web services experience. Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking. Ability to diagnose and resolve complex technical issues including analysing SIP traces. Knowledge of Terraform and Genesys CX as Code. Knowledge and experience with CI/CD pipelines, such as Azure DevOps. Experience with omnichannel contact centre solutions. Knowledge of AI and automation capabilities within Genesys Cloud. Experience integrating Genesys with various systems. Understanding of cloud infrastructure and security best practices. Leadership and mentoring Proven ability to creatively think around a brief and challenge it if necessary. Strong communication and influence skills with the confidence to communicate ideas effectively to peers, seniors, and management. Ability to build trust and foster a creative, collaborative team environment. Be able to transfer knowledge between other members of the team through mentoring and coaching. Methodology & Process Understanding of Agile Scrum methodology and practices. Prioritisation and time management skills to hit deadlines. Focus on continuous improvement and a desire to push ideas forward. Ability to produce quality documentation as necessary. Admiral: Where You Can We take pride in being a diverse and inclusive business. It is a place where you can be yourself and show up as you are. We are committed to fostering a people first culture where everyone is accepted, supported, and empowered to be brilliant. You can grow and progress at a pace and direction that suits you, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We are proud of our people first culture. We have been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We are fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work life balance; you can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long term health condition who opt into the Disability Confident scheme, we will invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Admiral Group Plc in Cardiff is seeking a BI Administrator to support and manage the Looker platform while promoting best practices. The role involves ensuring the reliability of BI tools and collaborating with cross-functional teams. The ideal candidate will possess expert knowledge of Looker, strong SQL skills, and experience with CI/CD and automation tools. A commitment to continuous improvement in BI management is essential, along with excellent communication abilities.
17/07/2026
Full time
Admiral Group Plc in Cardiff is seeking a BI Administrator to support and manage the Looker platform while promoting best practices. The role involves ensuring the reliability of BI tools and collaborating with cross-functional teams. The ideal candidate will possess expert knowledge of Looker, strong SQL skills, and experience with CI/CD and automation tools. A commitment to continuous improvement in BI management is essential, along with excellent communication abilities.
We are looking for an enthusiastic, numerically minded individual with a strong interest in data and a creative approach to problem-solving. This role requires someone who is confident working independently, making technical decisions, raising engineering standards, and sharing knowledge with others. As part of a platform-focused team, you will also be expected to support the solutions you build and, where needed, take part in out-of-hours support. Working in an agile environment, you will need to be comfortable both independently and as part of a team in a fast-paced, evolving setting. This calls for someone who can meet agreed deadlines, communicate clearly, and think innovatively. Responsibilities As part of a Visualisation Admin squad, you will provide platform administration support for our BI tools, primarily Looker and MicroStrategy, ensuring high-quality, reliable services. Own and administer the Looker platform, maintaining availability, performance, stability and security. Manage platform configuration, user access, roles, permissions, service accounts and governance controls in line with security and audit requirements. Manage LookML deployments and source control processes using Azure DevOps to support safe, efficient and repeatable change delivery. Support release planning and controlled platform changes to ensure smooth, low-risk delivery. Monitor platform usage, performance and incidents, identify root causes, and implement lasting improvements. Promote BI administration best practice, including standards for naming, folder structures, access models, content lifecycle and environment management. Work closely with engineers, analysts and stakeholders to understand requirements, resolve issues and support effective use of Looker across the business. Use automation and infrastructure-as-code approaches where possible to improve consistency, reduce manual effort and strengthen platform controls. Contribute to technical design, change management and release planning for BI platform enhancements and strategic initiatives. Coach and support team members by sharing knowledge, promoting engineering standards and encouraging continuous improvement. Actively take part in squad, chapter and guild ceremonies, contributing to team culture, delivery practices and wider Data Tribe goals. Bring forward innovative ideas and practical solutions to improve how our BI platforms are managed, used and developed. Keep your skills up to date by following advancements in business intelligence solutions and data warehousing, bringing forward ideas that improve platform capability, resilience and user experience. This is not a full definition of the role but covers the main aspects and drivers for success. Essential skills and Experience Expert knowledge and experience administering Looker, including user access, roles and permissions, GCP IAM integration, environment management, and service accounts. Good understanding of LookML, deployment workflows and version control practices. Experience supporting BI platforms, with strong troubleshooting and performance optimisation skills. Strong experience with CI/CD, release management, and automation tools using Azure DevOps and Terraform. Strong SQL skills, with the ability to investigate data issues and support platform users effectively. Knowledge of Git and experience working within engineering standards, governance processes and controlled change environments. Strong written and verbal communication skills, both technical and non-technical, with the ability to build effective relationships horizontally and vertically across the business. A proactive, collaborative approach and experience working effectively in agile, fast-paced environments. Adaptable and open to change, with a willingness to upskill in MicroStrategy administration. Able to drive change and innovation, with strong strategic awareness and a broader business perspective. Desirable Skills and Experience Experience with other BI tools such as Power BI or Tableau. Knowledge of Python or scripting for automation. Experience with cloud data platforms such as Big Query or Snowflake. Knowledge of data modelling. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
17/07/2026
Full time
We are looking for an enthusiastic, numerically minded individual with a strong interest in data and a creative approach to problem-solving. This role requires someone who is confident working independently, making technical decisions, raising engineering standards, and sharing knowledge with others. As part of a platform-focused team, you will also be expected to support the solutions you build and, where needed, take part in out-of-hours support. Working in an agile environment, you will need to be comfortable both independently and as part of a team in a fast-paced, evolving setting. This calls for someone who can meet agreed deadlines, communicate clearly, and think innovatively. Responsibilities As part of a Visualisation Admin squad, you will provide platform administration support for our BI tools, primarily Looker and MicroStrategy, ensuring high-quality, reliable services. Own and administer the Looker platform, maintaining availability, performance, stability and security. Manage platform configuration, user access, roles, permissions, service accounts and governance controls in line with security and audit requirements. Manage LookML deployments and source control processes using Azure DevOps to support safe, efficient and repeatable change delivery. Support release planning and controlled platform changes to ensure smooth, low-risk delivery. Monitor platform usage, performance and incidents, identify root causes, and implement lasting improvements. Promote BI administration best practice, including standards for naming, folder structures, access models, content lifecycle and environment management. Work closely with engineers, analysts and stakeholders to understand requirements, resolve issues and support effective use of Looker across the business. Use automation and infrastructure-as-code approaches where possible to improve consistency, reduce manual effort and strengthen platform controls. Contribute to technical design, change management and release planning for BI platform enhancements and strategic initiatives. Coach and support team members by sharing knowledge, promoting engineering standards and encouraging continuous improvement. Actively take part in squad, chapter and guild ceremonies, contributing to team culture, delivery practices and wider Data Tribe goals. Bring forward innovative ideas and practical solutions to improve how our BI platforms are managed, used and developed. Keep your skills up to date by following advancements in business intelligence solutions and data warehousing, bringing forward ideas that improve platform capability, resilience and user experience. This is not a full definition of the role but covers the main aspects and drivers for success. Essential skills and Experience Expert knowledge and experience administering Looker, including user access, roles and permissions, GCP IAM integration, environment management, and service accounts. Good understanding of LookML, deployment workflows and version control practices. Experience supporting BI platforms, with strong troubleshooting and performance optimisation skills. Strong experience with CI/CD, release management, and automation tools using Azure DevOps and Terraform. Strong SQL skills, with the ability to investigate data issues and support platform users effectively. Knowledge of Git and experience working within engineering standards, governance processes and controlled change environments. Strong written and verbal communication skills, both technical and non-technical, with the ability to build effective relationships horizontally and vertically across the business. A proactive, collaborative approach and experience working effectively in agile, fast-paced environments. Adaptable and open to change, with a willingness to upskill in MicroStrategy administration. Able to drive change and innovation, with strong strategic awareness and a broader business perspective. Desirable Skills and Experience Experience with other BI tools such as Power BI or Tableau. Knowledge of Python or scripting for automation. Experience with cloud data platforms such as Big Query or Snowflake. Knowledge of data modelling. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Admiral Group plc in the United Kingdom is seeking a Solution Architect to shape pragmatic, scalable, and secure designs across public cloud, system integration, and web/mobile architectures, with a strong focus on server-side patterns and governance. You will translate business and technical requirements into clear solution designs, provide architectural guidance to delivery teams, and help manage risks and decisions.
14/07/2026
Full time
Admiral Group plc in the United Kingdom is seeking a Solution Architect to shape pragmatic, scalable, and secure designs across public cloud, system integration, and web/mobile architectures, with a strong focus on server-side patterns and governance. You will translate business and technical requirements into clear solution designs, provide architectural guidance to delivery teams, and help manage risks and decisions.
Admiral Group Plc is seeking a Claims Solution Architect to lead end-to-end architectural design across the Claims domain. The role focuses on secure, scalable, compliant architectures aligned with hybrid cloud principles and regulatory expectations. You will translate requirements into pragmatic designs, oversee MVP delivery, and drive alignment with architecture standards while collaborating with product owners, security, and enterprise teams.
12/07/2026
Full time
Admiral Group Plc is seeking a Claims Solution Architect to lead end-to-end architectural design across the Claims domain. The role focuses on secure, scalable, compliant architectures aligned with hybrid cloud principles and regulatory expectations. You will translate requirements into pragmatic designs, oversee MVP delivery, and drive alignment with architecture standards while collaborating with product owners, security, and enterprise teams.
As a Claims Solution Architect, you will be responsible for designing and governing end-to-end technical solutions across the Claims domain. The role will ensure that solutions are secure, scalable, compliant, performant, and aligned with digital strategy, hybrid cloud principles, architecture standards, and customer-focused delivery. You will provide solution architecture leadership across initiatives, working closely with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders. The role will translate requirements into pragmatic architecture designs and provide architectural oversight throughout delivery, including MVP implementation and future extensibility. Key Responsibilities Lead solution architecture design for Claims initiatives, ensuring solutions are aligned to outcomes, customer needs, technology strategy, and regulatory expectations. Design and maintain solution outlines and architecture artefacts that support hybrid cloud strategy and delivery governance. Provide architectural leadership across the Claims domain, including solutions involving Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Translate requirements into secure, compliant, scalable, and performant technical architectures. Collaborate with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders to shape and validate solution options. Govern the use of APIs, event-driven architecture, shared services, and integration patterns across Claims and adjacent domains. Provide architectural oversight during MVP delivery, ensuring solutions are fit for purpose while remaining scalable and extensible for future phases. Support delivery teams by clarifying architecture decisions, resolving design issues, and ensuring alignment to agreed architecture principles and patterns. Apply enterprise solution patterns and security patterns to ensure consistency, resilience, and compliance across solutions. Ensure architecture decisions consider the full end-to-end process and operational context. Produce high-quality architecture artefacts, including high-level designs and solution outlines, to support governance, delivery, and stakeholder understanding. Essential Skills and Experience Hands on experience with Guidewire ClaimCenter or a similar Claims platform. Knowledge of Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Experience designing secure, scalable, and performant solution architectures. Knowledge of Azure services such as Blob Storage, API Management, Key Vault, AKS, Event Grid, Logic Apps, or comparable cloud services. Understanding of enterprise solution patterns and security patterns. Previous engineering experience, such as Java, C#, or other programming languages. Ability to produce high-quality architecture artefacts, including high-level designs and solution outlines. Ability to translate requirements into secure, compliant, and practical technical solutions. Experience supporting architecture governance and assurance throughout delivery. Experience designing solutions that support MVP delivery while allowing for future scalability and extensibility. Desired Skills and Experience Proven experience designing Claims solutions within the UK General Insurance sector. Strong understanding of Claims lifecycle processes, including FNOL, liability, repair, settlement, and fraud. Familiarity with regulatory frameworks including FCA, GDPR, and PRA, and their impact on Claims systems. Strong stakeholder engagement skills, including the ability to work effectively with Claims SMEs, Information Security, Enterprise Architecture, product owners, delivery teams, and business stakeholders. Experience with cross-cloud architectures, particularly across Azure and GCP. Broader experience across adjacent insurance domains such as Policy, Digital, or shared services. Experience governing API-led and event-driven architectures across multiple domains. What Success Looks Like Claims solutions are well designed, secure, scalable, compliant, and aligned with technology strategy and customer-focused outcomes. Architecture artefacts are clear, high quality, and provide delivery teams and stakeholders with the guidance needed to make informed decisions. Product owners, delivery teams, subject matter experts, Information Security, and Enterprise Architecture have confidence in the architecture direction and decisions. Solution designs support MVP delivery while enabling future phases and avoiding unnecessary rework. APIs, event-driven architecture, shared services, and integration approaches are governed consistently across Claims and adjacent domains. Architecture decisions are pragmatic, clearly communicated, and balance business value, regulatory obligations, technical quality, and delivery needs. Claims initiatives benefit from strong architectural oversight throughout design and delivery. Candidate Profile The successful candidate will be an experienced Solution Architect with strong technical architecture capability and practical knowledge of Claims platforms, cloud services, integration approaches, security patterns, and enterprise architecture practices. They will be comfortable operating in a complex delivery environment, producing clear architecture artefacts, engaging with technical and business stakeholders, and making pragmatic design decisions. This role is well suited to someone who can provide clear technical leadership, support delivery teams through ambiguity, and ensure solutions are designed with security, scalability, compliance, and customer outcomes in mind. Working arrangements This is aremoterole, with an expectation to attend the Ty Admiral Cardiff office once per month or as and when required. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
12/07/2026
Full time
As a Claims Solution Architect, you will be responsible for designing and governing end-to-end technical solutions across the Claims domain. The role will ensure that solutions are secure, scalable, compliant, performant, and aligned with digital strategy, hybrid cloud principles, architecture standards, and customer-focused delivery. You will provide solution architecture leadership across initiatives, working closely with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders. The role will translate requirements into pragmatic architecture designs and provide architectural oversight throughout delivery, including MVP implementation and future extensibility. Key Responsibilities Lead solution architecture design for Claims initiatives, ensuring solutions are aligned to outcomes, customer needs, technology strategy, and regulatory expectations. Design and maintain solution outlines and architecture artefacts that support hybrid cloud strategy and delivery governance. Provide architectural leadership across the Claims domain, including solutions involving Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Translate requirements into secure, compliant, scalable, and performant technical architectures. Collaborate with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders to shape and validate solution options. Govern the use of APIs, event-driven architecture, shared services, and integration patterns across Claims and adjacent domains. Provide architectural oversight during MVP delivery, ensuring solutions are fit for purpose while remaining scalable and extensible for future phases. Support delivery teams by clarifying architecture decisions, resolving design issues, and ensuring alignment to agreed architecture principles and patterns. Apply enterprise solution patterns and security patterns to ensure consistency, resilience, and compliance across solutions. Ensure architecture decisions consider the full end-to-end process and operational context. Produce high-quality architecture artefacts, including high-level designs and solution outlines, to support governance, delivery, and stakeholder understanding. Essential Skills and Experience Hands on experience with Guidewire ClaimCenter or a similar Claims platform. Knowledge of Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Experience designing secure, scalable, and performant solution architectures. Knowledge of Azure services such as Blob Storage, API Management, Key Vault, AKS, Event Grid, Logic Apps, or comparable cloud services. Understanding of enterprise solution patterns and security patterns. Previous engineering experience, such as Java, C#, or other programming languages. Ability to produce high-quality architecture artefacts, including high-level designs and solution outlines. Ability to translate requirements into secure, compliant, and practical technical solutions. Experience supporting architecture governance and assurance throughout delivery. Experience designing solutions that support MVP delivery while allowing for future scalability and extensibility. Desired Skills and Experience Proven experience designing Claims solutions within the UK General Insurance sector. Strong understanding of Claims lifecycle processes, including FNOL, liability, repair, settlement, and fraud. Familiarity with regulatory frameworks including FCA, GDPR, and PRA, and their impact on Claims systems. Strong stakeholder engagement skills, including the ability to work effectively with Claims SMEs, Information Security, Enterprise Architecture, product owners, delivery teams, and business stakeholders. Experience with cross-cloud architectures, particularly across Azure and GCP. Broader experience across adjacent insurance domains such as Policy, Digital, or shared services. Experience governing API-led and event-driven architectures across multiple domains. What Success Looks Like Claims solutions are well designed, secure, scalable, compliant, and aligned with technology strategy and customer-focused outcomes. Architecture artefacts are clear, high quality, and provide delivery teams and stakeholders with the guidance needed to make informed decisions. Product owners, delivery teams, subject matter experts, Information Security, and Enterprise Architecture have confidence in the architecture direction and decisions. Solution designs support MVP delivery while enabling future phases and avoiding unnecessary rework. APIs, event-driven architecture, shared services, and integration approaches are governed consistently across Claims and adjacent domains. Architecture decisions are pragmatic, clearly communicated, and balance business value, regulatory obligations, technical quality, and delivery needs. Claims initiatives benefit from strong architectural oversight throughout design and delivery. Candidate Profile The successful candidate will be an experienced Solution Architect with strong technical architecture capability and practical knowledge of Claims platforms, cloud services, integration approaches, security patterns, and enterprise architecture practices. They will be comfortable operating in a complex delivery environment, producing clear architecture artefacts, engaging with technical and business stakeholders, and making pragmatic design decisions. This role is well suited to someone who can provide clear technical leadership, support delivery teams through ambiguity, and ensure solutions are designed with security, scalability, compliance, and customer outcomes in mind. Working arrangements This is aremoterole, with an expectation to attend the Ty Admiral Cardiff office once per month or as and when required. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Admiral Group Plc in Cardiff seeks a Senior Software Asset Management Specialist to lead its software asset management initiatives. In this role, you'll define governance frameworks, support compliance, and manage vendor licensing for software assets. Successful candidates will have extensive software asset management experience within large organizations and a solid understanding of licensing models. This position offers a rewarding career in a diverse and inclusive environment with comprehensive benefits.
09/07/2026
Full time
Admiral Group Plc in Cardiff seeks a Senior Software Asset Management Specialist to lead its software asset management initiatives. In this role, you'll define governance frameworks, support compliance, and manage vendor licensing for software assets. Successful candidates will have extensive software asset management experience within large organizations and a solid understanding of licensing models. This position offers a rewarding career in a diverse and inclusive environment with comprehensive benefits.
About the Team The IT Asset Management team at Admiral Insurance manages hardware and software assets across the estate, ensuring assets are controlled throughout their lifecycle and supporting compliance, governance, cost optimisation and operational effectiveness. The Role As Admiral's lead Software Asset Management Subject Matter Expert, the Senior Software Asset Management Specialist is responsible for defining, governing and continually improving the organisation's Software Asset Management capability. The role provides senior ownership across software licensing, SaaS and cloud consumption, licence compliance, vendor audit management, cost optimisation, software governance and lifecycle control. Working across Procurement, Finance, Security, Architecture, Vendor Management, IT Service Management and technical teams, the role ensures effective licence positions are maintained, audit readiness is embedded as business as usual, and software decisions are supported by accurate data and commercial insight. The role acts as the senior escalation point for complex licensing, compliance, optimisation and governance matters. Main Duties Define and maintain Admiral's Software Asset Management strategy, governance framework, standards, policies, roadmap, KPIs and maturity measures. Act as Admiral's senior Software Asset Management Subject Matter Expert and escalation point for complex licensing, compliance, optimisation and governance matters. Embed Software Asset Management controls across procurement, financial management, service management, cybersecurity, architecture, supplier management and major technology change. Provide strategic oversight of the end-to-end software asset lifecycle, from demand and acquisition through to deployment, optimisation, renewal, retirement and disposal. Lead software vendor audits, licence compliance reviews, true-up activity and remediation plans, ensuring Effective Licence Positions are produced, governed and evidenced. Own software compliance risk identification, reporting and assurance, providing clear recommendations to senior stakeholders and governance forums. Drive enterprise-wide optimisation and cost avoidance through licence harvesting, rationalisation, vendor consolidation, SaaS optimisation and cloud cost reduction. Support strategic vendor negotiations, renewals and contract reviews through expert licensing guidance, usage analysis, entitlement data and future demand insight. Maintain trusted software asset data, entitlement records, dashboards, CMDB alignment and reconciliation controls to support audit readiness and informed decision-making. Analyse software usage, subscription trends, cloud consumption and deployment data to support budgeting, forecasting, investment decisions and financial planning. Lead continual improvement across SAM processes, tooling, automation, reporting and operating procedures to improve visibility, control and efficiency. Provide mentoring, coaching and technical leadership to Software Asset Management Analysts and wider IT Asset Management colleagues, supporting capability development and succession planning. Essential ITIL v4 Foundation or higher, with a recognised Software Asset Management certification such as IAITAM, BCS, CSAM or equivalent. Extensive Software Asset Management experience within a large, complex enterprise environment. Expert knowledge of software licensing models across on-premise, SaaS, cloud, subscription, perpetual, consumption-based and hybrid environments. Strong understanding of major vendor licensing, including Microsoft, Oracle, IBM, VMware/Broadcom, Adobe, ServiceNow and other enterprise suppliers. Proven experience leading vendor audits, compliance reviews, Effective Licence Positions, true-ups, remediation activity and software optimisation initiatives. Experience using enterprise SAM platforms such as ServiceNow SAM Pro, SNOW, Flexera or equivalent, with strong data quality, reporting and reconciliation capability. Ability to develop governance processes, operational controls, reporting frameworks, KPIs and assurance packs for senior stakeholders. Excellent stakeholder management, negotiation, influencing and communication skills, with the confidence to present clear recommendations to senior audiences. Strong analytical, strategic problem-solving and commercial judgement, with the resilience to lead complex initiatives with minimal supervision. Desirable Advanced IAITAM or CSAM certification. Experience with FinOps practices, cloud cost optimisation, software catalogue management, application rationalisation or standardisation programmes. Experience implementing or enhancing enterprise SAM tooling, automation and reporting capabilities. Experience managing strategic supplier relationships, supporting major contract negotiations or working within regulated financial services environments. Knowledge of SAM maturity models and industry best practice frameworks. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
08/07/2026
Full time
About the Team The IT Asset Management team at Admiral Insurance manages hardware and software assets across the estate, ensuring assets are controlled throughout their lifecycle and supporting compliance, governance, cost optimisation and operational effectiveness. The Role As Admiral's lead Software Asset Management Subject Matter Expert, the Senior Software Asset Management Specialist is responsible for defining, governing and continually improving the organisation's Software Asset Management capability. The role provides senior ownership across software licensing, SaaS and cloud consumption, licence compliance, vendor audit management, cost optimisation, software governance and lifecycle control. Working across Procurement, Finance, Security, Architecture, Vendor Management, IT Service Management and technical teams, the role ensures effective licence positions are maintained, audit readiness is embedded as business as usual, and software decisions are supported by accurate data and commercial insight. The role acts as the senior escalation point for complex licensing, compliance, optimisation and governance matters. Main Duties Define and maintain Admiral's Software Asset Management strategy, governance framework, standards, policies, roadmap, KPIs and maturity measures. Act as Admiral's senior Software Asset Management Subject Matter Expert and escalation point for complex licensing, compliance, optimisation and governance matters. Embed Software Asset Management controls across procurement, financial management, service management, cybersecurity, architecture, supplier management and major technology change. Provide strategic oversight of the end-to-end software asset lifecycle, from demand and acquisition through to deployment, optimisation, renewal, retirement and disposal. Lead software vendor audits, licence compliance reviews, true-up activity and remediation plans, ensuring Effective Licence Positions are produced, governed and evidenced. Own software compliance risk identification, reporting and assurance, providing clear recommendations to senior stakeholders and governance forums. Drive enterprise-wide optimisation and cost avoidance through licence harvesting, rationalisation, vendor consolidation, SaaS optimisation and cloud cost reduction. Support strategic vendor negotiations, renewals and contract reviews through expert licensing guidance, usage analysis, entitlement data and future demand insight. Maintain trusted software asset data, entitlement records, dashboards, CMDB alignment and reconciliation controls to support audit readiness and informed decision-making. Analyse software usage, subscription trends, cloud consumption and deployment data to support budgeting, forecasting, investment decisions and financial planning. Lead continual improvement across SAM processes, tooling, automation, reporting and operating procedures to improve visibility, control and efficiency. Provide mentoring, coaching and technical leadership to Software Asset Management Analysts and wider IT Asset Management colleagues, supporting capability development and succession planning. Essential ITIL v4 Foundation or higher, with a recognised Software Asset Management certification such as IAITAM, BCS, CSAM or equivalent. Extensive Software Asset Management experience within a large, complex enterprise environment. Expert knowledge of software licensing models across on-premise, SaaS, cloud, subscription, perpetual, consumption-based and hybrid environments. Strong understanding of major vendor licensing, including Microsoft, Oracle, IBM, VMware/Broadcom, Adobe, ServiceNow and other enterprise suppliers. Proven experience leading vendor audits, compliance reviews, Effective Licence Positions, true-ups, remediation activity and software optimisation initiatives. Experience using enterprise SAM platforms such as ServiceNow SAM Pro, SNOW, Flexera or equivalent, with strong data quality, reporting and reconciliation capability. Ability to develop governance processes, operational controls, reporting frameworks, KPIs and assurance packs for senior stakeholders. Excellent stakeholder management, negotiation, influencing and communication skills, with the confidence to present clear recommendations to senior audiences. Strong analytical, strategic problem-solving and commercial judgement, with the resilience to lead complex initiatives with minimal supervision. Desirable Advanced IAITAM or CSAM certification. Experience with FinOps practices, cloud cost optimisation, software catalogue management, application rationalisation or standardisation programmes. Experience implementing or enhancing enterprise SAM tooling, automation and reporting capabilities. Experience managing strategic supplier relationships, supporting major contract negotiations or working within regulated financial services environments. Knowledge of SAM maturity models and industry best practice frameworks. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
