About Block We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We're passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions. The Oppotunity The Client Success Executive will proactively manage the day to day relationship, driving value realistaion and service adoption with Block's small-medium clients. This is primarily accomplished through the successful execution of customer success plans that accelerate end-user adoption and the consumption of the solutions in which they have invested. Role Responsibilities Responsible for Block's key clients throughout their lifecycle in a trusted advisor role Work with clients to define a Success Plan with meaningful KPIs, to track progress towards achievement of desired outcomes Nurture relationships with client stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Block Ensure service and support renewal rates are high due to excellent client satisfaction and service adoption Educate clients on the value they can generate from their technology investments and ensure they employ best practices and their solution is optimized for maximum value. Communicate value of new functionality as it relates to unique client goals, use cases, and opportunities Regularly track the overall health of your accounts and identify solutions to proactively anticipate client needs and identify industry trends Serve as an escalation point for service issues that impact client success Skills, Knowledge & Experience Previous experience in IT services industry in a customer-facing role Good understanding of service methodologies and approaches e.g. ITIL Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations What you need to do now If you are looking for a challenging role and want to be part of a growing & innovative company . . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK's equal opportunities policy.
07/10/2021
Full time
About Block We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We're passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions. The Oppotunity The Client Success Executive will proactively manage the day to day relationship, driving value realistaion and service adoption with Block's small-medium clients. This is primarily accomplished through the successful execution of customer success plans that accelerate end-user adoption and the consumption of the solutions in which they have invested. Role Responsibilities Responsible for Block's key clients throughout their lifecycle in a trusted advisor role Work with clients to define a Success Plan with meaningful KPIs, to track progress towards achievement of desired outcomes Nurture relationships with client stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Block Ensure service and support renewal rates are high due to excellent client satisfaction and service adoption Educate clients on the value they can generate from their technology investments and ensure they employ best practices and their solution is optimized for maximum value. Communicate value of new functionality as it relates to unique client goals, use cases, and opportunities Regularly track the overall health of your accounts and identify solutions to proactively anticipate client needs and identify industry trends Serve as an escalation point for service issues that impact client success Skills, Knowledge & Experience Previous experience in IT services industry in a customer-facing role Good understanding of service methodologies and approaches e.g. ITIL Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations What you need to do now If you are looking for a challenging role and want to be part of a growing & innovative company . . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK's equal opportunities policy.
About Block We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We're passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions. The Opportunity As Sales Operations Executive you will key internal role in assisting the external sales team through the delivery of an efficient, effective and highly-accurate sales operations service. Role Responsibilities Accurately enter client and opportunity data into SAP. Regularly cleanses client and opportunity data to ensure information is current. Support the Sales Operations team in analysing processes and procedures to ensure efficiency and effectiveness. Support the Sales Operations Manager in developing internal systems and processes and producing relevant reports. Create and deliver accurate client quotes in a timely manner. Communicate with clients by email/telephone in a friendly, helpful and efficient manner. Provide relevant information and contribute to client documentation including Sales Proposals & Scopes of Work. Complete vendor deal registrations to ensure competitive pricing advantage on all opportunities, and supports the negotiation of competitive terms with key suppliers. Escalates any client queries, concerns or complaints efficiently to the right members of the team in order to reach rapid resolution. Skills, Knowledge & Experience Competent in Microsoft Office applications, specifically Excel, Word, PowerPoint and Outlook. Experience of working in an internal sales capacity, providing exceptional client service by email and/or telephone. Experience of working with SAP is desirable, although not essential. What you need to do now If you are looking for a challenging role and want to be part of a growing & innovative company . . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK's equal opportunities policy.
07/10/2021
Full time
About Block We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We're passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions. The Opportunity As Sales Operations Executive you will key internal role in assisting the external sales team through the delivery of an efficient, effective and highly-accurate sales operations service. Role Responsibilities Accurately enter client and opportunity data into SAP. Regularly cleanses client and opportunity data to ensure information is current. Support the Sales Operations team in analysing processes and procedures to ensure efficiency and effectiveness. Support the Sales Operations Manager in developing internal systems and processes and producing relevant reports. Create and deliver accurate client quotes in a timely manner. Communicate with clients by email/telephone in a friendly, helpful and efficient manner. Provide relevant information and contribute to client documentation including Sales Proposals & Scopes of Work. Complete vendor deal registrations to ensure competitive pricing advantage on all opportunities, and supports the negotiation of competitive terms with key suppliers. Escalates any client queries, concerns or complaints efficiently to the right members of the team in order to reach rapid resolution. Skills, Knowledge & Experience Competent in Microsoft Office applications, specifically Excel, Word, PowerPoint and Outlook. Experience of working in an internal sales capacity, providing exceptional client service by email and/or telephone. Experience of working with SAP is desirable, although not essential. What you need to do now If you are looking for a challenging role and want to be part of a growing & innovative company . . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK's equal opportunities policy.
About Block We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We're passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions. The Opportunity The Network Engineer delivers support services from the Block Operations Centre to clients across Retail and Healthcare sectors. You responsible for ensuring that Collaboration support services are delivered to Block's internal staff and enterprise clients within agreed service levels. Focus is on meeting our client's business, technical and IT service management needs. The result being right first time, quality managed services. Role Responsibilities First contact call handling services Recording and monitoring of all fault calls & requests for service Deliver incident management activities to agreed service levels Deliver monitoring and managed services activities to agreed service levels including; Requests for Service, Real time monitoring and alerting, Back Up Services Hardware and software maintenance and management Vendor TAC management, including hardware returns to manufacturer, within agreed customer service levels Ensure ongoing document management control including technical operating policies and procedures production Skills, Knowledge & Experience Cisco CCNA Routing & Switching ITIL Foundation 1-2 years' IT experience in IT, working in an environment that operates to good industry standards Technical awareness in enterprise network environments. Technology areas include Security - ASA, FirePOWER, ISE, ACS, Stealthwatch, DNS Umbrella, Threat Grid, NetScaler, Splunk Wireless - Wireless Networks (Cisco Wireless Controllers, Access Points, End Points), Cisco Prime, MSE, Guest Services, RF Planning and CMX Routing & Switching - Cisco Catalyst and Nexus family access switches, Cisco routers, Software Defined Networking, DNA Centre Data Centre Networking (DCI) - Cisco Catalyst and Nexus family DC switches What you need to do now If you think you have what it takes to be part of our Enterprise Networks team and want to be part of a growing & innovative company . . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK's equal opportunities policy.
31/03/2021
Full time
About Block We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We're passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions. The Opportunity The Network Engineer delivers support services from the Block Operations Centre to clients across Retail and Healthcare sectors. You responsible for ensuring that Collaboration support services are delivered to Block's internal staff and enterprise clients within agreed service levels. Focus is on meeting our client's business, technical and IT service management needs. The result being right first time, quality managed services. Role Responsibilities First contact call handling services Recording and monitoring of all fault calls & requests for service Deliver incident management activities to agreed service levels Deliver monitoring and managed services activities to agreed service levels including; Requests for Service, Real time monitoring and alerting, Back Up Services Hardware and software maintenance and management Vendor TAC management, including hardware returns to manufacturer, within agreed customer service levels Ensure ongoing document management control including technical operating policies and procedures production Skills, Knowledge & Experience Cisco CCNA Routing & Switching ITIL Foundation 1-2 years' IT experience in IT, working in an environment that operates to good industry standards Technical awareness in enterprise network environments. Technology areas include Security - ASA, FirePOWER, ISE, ACS, Stealthwatch, DNS Umbrella, Threat Grid, NetScaler, Splunk Wireless - Wireless Networks (Cisco Wireless Controllers, Access Points, End Points), Cisco Prime, MSE, Guest Services, RF Planning and CMX Routing & Switching - Cisco Catalyst and Nexus family access switches, Cisco routers, Software Defined Networking, DNA Centre Data Centre Networking (DCI) - Cisco Catalyst and Nexus family DC switches What you need to do now If you think you have what it takes to be part of our Enterprise Networks team and want to be part of a growing & innovative company . . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK's equal opportunities policy.
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