Resource Solutions - GSC

Infrastructure Engineer - Evelyn Partners - 6 months - Liverpool (hybrid working - 3 days onsite, 2 WFH) About Evelyn Partners: We are the UK's leading integrated wealth management and professional services group, so we can look after our clients' combined wealth and tax needs, personal and business. About the Opportunity: 1) Project Support - Supporting delivery of strategic project deliverables. Including but not limited to: Data Centre Decommissioning, AD integration, Backup & Recovery, Cloud (Azure) Optimisation. 2) Operational Support - ensuring high availability of the infrastructure estate, automating processes and repeatable tasks, carrying out BAU tasks and offering 3rd line infrastructure support. Key Responsibilities: Provides day-to-day technical support of a range of applications and infrastructure services; VMware, Active Directory, DNS, Storage, Networking, Firewalls Imbed into project teams to provide SME advice and guidance on infrastructure related activities. Working with the project and wider infrastructure team to support the decommissioning of our on-premise datacentres, rollout new backup solutions, cloud infrastructure provisioning Define and document internal team processes and procedures Produce operational documentation for current/new solutions Provide out of hours support to project/operational changes where required Works with the Service Delivery to identify enhancements to maximise service quality, efficiency and continuity. Generates original ideas and innovative solutions through the provision of specialist know-how and advice as appropriate Works across Shared Services' groups to directly assist in the delivery of new projects. Promotes and works by the ethos "reuse before buy" and "buy before build" to benefit multiple times from single investments. Key Skills and Experience: Previous experience of M&A, AD integration and/or Data Centre Migrations/Decommissioning Demonstratable experience of supporting 3rd line infrastructure services. Breadth of experience preferable. Generalist/Broad experience in the following technologies/solutions: Microsoft/Windows stack, AD/DNS, VMware (vCentre), Storage solutions, Networking/Firewalls, SSO, SSL/Cert management Experience working to project deadlines, taking ownership of outcomes by working as part of a project team to support completion of infrastructure tasks. Experience working as a 3rd line infrastructure engineer, solving complex problems. Raising, impact assessing and representing changes at CAB. Completing changes out of hours when needed. Professional Qualifications and Education: Industry recognised qualifications Experience with ITIL Processes ITIL Foundation certificate Good knowledge of agile processes Our Values and Behaviours: Personal We take time to listen to & understand people's individual needs We treat everyone fairly & with respect We are honest & genuine Partnership We build lasting, mutually beneficial relationships We value everyone's contribution We partner across the full breadth of our expertise to create shared value

Senior UX Designer Legal & General 6 months Inside IR35 Purpose of role: L&G's digital customer vision is to accelerate growth and drive value through a focus on customers, best-in-class digital technology solutions and optimal unit costs. This hands-on role is responsible for Experience Design within product and project teams, using best practice User-Centred Design methods and processes to deliver and optimise digital customer experiences that maximise customer satisfaction, increase conversion rates and grow online selfservice (reducing cost to serve) across all Legal & General's digital assets. Principal accountabilities: 1. Responsible for identifying the requirements of our customer and partners' online needs during projects and change activity. Promotes the think customer' approach. 2. Responsible for the information architecture, navigation, user-flows, experience architecture and interaction designs that effectively and directly solve the customers/partners online needs. 3. Identifying the need for customer research and managing the research process, Front End analysis, interviewing, focus groups and requirements gathering. 4. Use of appropriate user experience tools including storyboarding, scenario development, highlevel use case definition, user and task analysis to capture and develop user requirements and integrate elements into user interaction designs. 5. Work in collaboration with UI Designer to create, evaluate and modify prototypes to support development process and facilitate iterative testing of prototypes. 6. Design and develop usability testing plans. Lead engagement with usability test suppliers. 7. Work closely with the analytics team to analyse and interpret website metrics in order to develop deep and broad understanding of user base and user behaviour. Make recommendations based on collected data and overall strategy. 8. Be at the centre of expertise in terms of giving the customers and partners a world-class digital experience. Represent the team on key projects as and when required as the dedicated online user experience specialist. 9. Develop and share deep knowledge of customer insight to understand our customer and partners' needs, attitudes, goals, values and behaviours to be able to deliver personalised and customised digital experiences. 10. Treating Customers Fairly (TCF) 11. People management partnership accountabilities for jobholders who manage people Knowledge: - The role holder must have a good understanding of Lean UX and design within scrum and be confident to play a key role in shaping experience design at L&G. - Good knowledge of latest Design best practice and methods. - Essential to have history of concepting user-centred digital experiences for large/complex organisations. - Understanding of UX principles, personas, usability and other UX disciplines. - Experience with research and testing as part of the design process (including desk research, multi-variant testing and user testing). - Sound business knowledge and business acumen. - Client facing experience in an agency environment would be beneficial. Experience: - Excellent communication and written skills. - Confident to challenge briefs and requests from within and outside the organisation. - Ability to influence and build trusted relationships with all levels within the organisation and external agencies and become a strong advocate for user centred design. - Good team player - ability to work collaboratively across disciplines - Pays attention to new online trends, behaviours, technologies and how the organisation can use these to retain customers, transform offline processes to online, and to optimize experiences and procedures