Avon and Somerset Police

We have multiple opportunities to join our IT department as an End User Technical Support Engineer, where you ll play a key role in supporting and developing our laptops, desktops, mobile devices, video conferencing systems, and wider IT infrastructure across the organisation. This role will involve working within a specialised IT environment providing technical knowledge and dedicated services including: Fault diagnosis and resolution. Installation and configuration. Upgrades. Inputs to development of standards. Service monitoring, asset management, pro-active prevention and associated maintenance. Liaison with third-party suppliers. Responsibilities Manage the full lifecycle of end-user devices, including deployment, refresh, recovery and disposal. Maintain, enhance, and improve support services for end users. Collaborate with stakeholders to develop and maintain relationships. Support colleagues and junior members of staff in the workshop and onsite. Help create knowledge base articles, share information for use throughout the team and IT Directorate and provide procedural documentation and relevant reports. Works to and recommends on an agreed range of performance outcomes. Pro-actively recommends service improvement measures. Maintain accurate asset and configuration records in line with organisational standards. Contribute to problem management activities by identifying recurring issues and recommending long-term solutions. Ensure compliance with security policies, device standards, and software licensing requirements. Skills & experience: Relevant technologies building/maintaining laptops, desktops, mobile devices, break/fix. Deploying Windows and M365 based hardware and associated technologies. Providing assistance to projects and large deployments. Providing technical subject matter expertise and managing resolution of complex issues Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. Experience maintaining technical documentation, knowledge articles and support procedures. You ll need to be customer focussed as you will be responsible for maintaining, improving, and enhancing the support and service provided to our end users. You will also contribute to managing and developing solutions, improving processes, sharing knowledge and helping to develop the capabilities of team members. Additional information: In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: Working at Police Headquarters, Portishead with occasional travel to other police sites, you will have access to company vehicles. Full UK driving licence is required. To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years. Why Avon and Somerset Police? If you are looking for a new opportunity and something different to anything you have done before, then consider Avon and Somerset Police. We are one of the largest forces in the UK, policing multi-cultural communities in a beautiful part of the country the gateway to the west providing the opportunity for a fantastic quality of life. We value our employees and believe in a healthy work-life balance, at Avon and Somerset Police you are rewarded with fantastic benefits including our flexible working scheme which is designed to give our people a degree of flexibility on start and finish times. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Find out more about our benefits and culture Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Avon and Somerset Police in Portishead is seeking a Team Leader to manage the Road Safety Support Unit within Criminal Justice. The role supports detection and prosecution of road traffic offences, with blended working arrangements across police premises and home addresses. The successful candidate will lead staff, prioritise workloads, maintain databases and generate statistical reports, requiring strong IT, people management and communication skills to serve the community effectively.

Team Leader - Road Safety Support Unit - Hybrid working Role type Police Staff Permanent Contract type Full Time Department Criminal Justice Location Portishead, Police Headquarters, Valley Road, Portishead- BS20 8QJ Grade/scale SC 5 Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum. We are looking to recruit a Team Leader to work within our Criminal Justice Department within Avon & Somerset. If you are looking for a career that will help bring offenders to justice, then we would like to hear from you. Every person that works for us, is in some way supporting and serving the community we represent. Each day brings you new challenges and decision making and your learning and development will be ongoing within the department. You will be joining our vital Road Safety Support Unit (RSSU) team who support the detection and prosecution of road traffic offences. These can range from collisions to officer witnessed offences and other road traffic incidents including speeding and red light violations. Responsibilities In this role, your main responsibilities will be: To have responsibility for the management and guidance of staff. To ensure that all enquiries and complaints are satisfactorily progressed. To respond to queries from members of the public, other departments within the organisation or other outside agencies. To prioritise and manage workloads. To ensure the effective creation, maintenance and updating of a variety of computerised databases. Analyse statistical data and produce reports. To be responsible for correspondence relating to the office. Skills, experience and qualifications required You will need experience of working with computers, especially Microsoft packages, including Excel. The ability to motivate, develop, support and manage staff. Excellent communication skills, verbally and in writing, with both small and large groups of people. An ability to motivate staff to work together as a team. Experience of administration work is essential. What we can offer you A package of financial, lifestyle and health benefits to support whatever stage of life you're in. Including: Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment Staff discount scheme for savings on shopping, days out, sporting events, holidays Blended working approach with the option to work from your home address for a proportion of the week Blended Working / Hybrid Working The role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK. To be eligible to apply for this role you must have a 3 year 'checkable history' in the UK - ideally this means that you would have been resident in the UK for the last 3 years. For further information regarding the role please contact: