Isr Recruitment Limited

Senior Data Services Manager (SFIA 6) 6 months (initially) Remote-working (UK-based) Market Rates Outside IR35 The Opportunity: We are seeking an experienced Senior Data Service Designer to join a high-profile UK Central Government programme, delivered via a leading consultancy specialising in Digital Transformation. This role will play a critical part in shaping, designing and improving data services that support decision-making, public health outcomes and operational efficiency at a national scale. You will be leading the data services design work-stream on a high-profile, high-impact central government programme. Skills and Experience: Proven track record as a Service Designer with significant experience in data-driven projects. Strong understanding of government service standards, GDS approaches and GOV-UK design principles. Expertise in designing services that span digital, data and organisational boundaries. Ability to create service maps, blueprints and artefacts that communicate complex data processes clearly. Excellent stakeholder engagement skills, with experience working in central government or similarly complex environments. Demonstrable leadership capability at SFIA Level 6, including mentoring, influencing and guiding design teams. Role and Responsibilities: Lead the design of end-to-end data services, ensuring they meet user needs and align with government digital and data standards. Work with multidisciplinary teams to integrate data services into wider programme objectives. Champion user-centred design principles, ensuring accessibility, inclusivity and transparency. Define data models, flows and service blueprints that enable effective data collection, sharing and usage. Collaborate with stakeholders across technical, policy and operational teams to ensure alignment and scalability. Provide leadership and guidance to other service designers and contribute to building design capability within the team. Continuously iterating and improving data services based on feedback, analytics and evolving organisational needs. NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days). Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology?

Application Support Lead (SFIA 5) Location: Remote Working (UK-based) Contract Length: 6 months Day Rate: c£450 per day (Outside IR35) The Opportunity: We are working in partnership with a leading consultancy to support a leading UK government client for an experienced Application Support Lead at SFIA Level 5. This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here in the UK. Skills and Experience: Proven track record in application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector. Strong knowledge of ITIL or other service management frameworks, with a focus on best practice. Ability to define and implement support strategies, processes and performance metrics. Skilled in stakeholder management, with excellent communication skills and the ability to provide visibility to users regarding issue progress and resolution. Experience setting up monitoring and reporting mechanisms to drive continual service improvement. Role and Responsibilities: Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product. Responsible for performance improvement, process design and CI/CD monitoring Review and enhance application support processes, driving faster resolution of prioritised tickets and improved communication with end-users. Define, document, and establish a stable maintenance schedule for the system. Align support processes to best practice service management frameworks. Introduce effective monitoring and feedback mechanisms to assess performance and implement continual improvements. NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days). Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology? ?

Network Engineer Redhill, Surrey (On-site x5 days a week) Must be eligible for DV Clearance Up to c 50,000 per year 25 days holiday plus Bank Holidays, Bonuses, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: In this newly created role you will participate and support all internal IT and Engineering teams, taking responsibility for the through life maintenance and support of both internal and customer networks as required by the company, providing advice and expertise on the design and management of internal and customer networks. You will participate as required in the build, test and commissioning of such networks and help support and maintain the integrity of network security for internal and external customer networks. Skills and Experience: A minimum of FCSS/FCP and/or a CCNA/CCNP or equivalent qualification A minimum of 5 years multi-network exposure including hands on experience of designing and managing networks including at least some of the following systems: Fortinet Fortigate Firewalls (FortiManager, FortiAnalyzer), Cisco Routers (29xx, 83xx,4xxx, IOS-XE), Cisco Switches (29xx, 93xx),Crypto, VPN, IP SLA, BGP,OSPF, IPSEC, VOIP QoS, etc. 3rd line support of all network issues Ability to absorb and quickly gain and retain knowledge of my clients bespoke products and satellite services Excellent customer support skills and ability to interact with customers both on the phone and in meetings A well organized, pro-active and can-do attitude, taking ownership of issues relating to the networks, their integrity and managing and completing tasks NB: Candidates must hold, or have the ability to easily achieve DV Security Clearance. Please contact John here at ISR to learn more about our client and their ongoing expansion plans and the new role working as a Network Engineer based in Surrey?

Technical Support Engineer (NOC) Redhill, Surrey (24/7 shift rota role) Must be eligible for SC Clearance Up to c 32,000 per year + 3.5K (Shift-Allowance) 25 days holiday plus bank holidays, Bonus, Pension, Life Insurance, Private Medical Insurance, etc. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year Ability and willingness to continuously learn and support new systems and services Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer service / Network operations / Technical engineering experience Previous experience working with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and our customers. Please call and speak to John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans