Gigaclear

Are you ready and looking for a role that you can make your own, taking the autonomy to set out what and how you do it? As we have grown, we have accumulated a diverse database infrastructure, including PostgreSQL, Maria DB, InfluxDB and MongoDB systems. The timing is ripe for an experienced Administrator to take ownership, mature, upgrade and manage our database servers, while supporting development teams and business operations. Key Accountability & Responsibilities Work with teams across the Technology department to install, configure, maintain, and upgrade our database servers across development, testing, and production environments. Monitor database health and perform routine maintenance tasks including index optimisation, table maintenance, and schema modifications. Work with Development and Data engineering teams to optimise performance & cost of data pipelines Manage database capacity planning and storage allocation to ensure adequate resources for current and future needs. Proactive management of databases, ensuring application and operational performance needs are met. Implement and maintain high availability solutions including replication, clustering, and failover configurations. Document database architectures, configurations, procedures and policies. Implement appropriate security controls to ensure databases and data are protected. Ensure database backup, validation and disaster recovery capabilities are in place and rehearsed. Provide insight and recommendation on the adoption and consolidation of database related technologies. Be part of the on 24x7 on call rota to provide out of hours support for our critical systems. Knowledge & Skills Proven expertise managing PostgreSQL and MariaDB/MySQL databases Experience with NoSQL databases. Experience with cloud database services (AWS). Deep understanding of relational database concepts, normalisation, and SQL optimisation. Proficiency in SQL and query optimisation across multiple database platforms. Experience with database replication, clustering, and high availability configurations. Familiarity with backup and recovery tools specific to each database platform. Understanding of database security principles and access control mechanisms. Experience with monitoring tools and performance analysis techniques. Knowledge of version control systems (Git) for managing database code and scripts. Experience with database automation, CI/CD pipelines and tooling. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

As a key member of the Service Operations function, you will be part of the roll-out of service management in Gigaclear as part of a team responsible for managing the end-to-end lifecycle and performance of Gigaclear s retail and wholesale services. You will be responsible for the identification and ownership of potential and actual issues with the delivery and performance of retail and wholesale services, taking action and leading resolution across internal Gigaclear teams. You will also provide timely and effective communications and management of internal customers and stakeholders, and 3rd party wholesale support teams. You will also identify and implement improvements across the service lifecycle to deliver continuous improvement and service excellence to our customers. Key Accountability & Responsibilities Proactively identify and manage issues threatening or impacting service performance in assurance and delivery, and take ownership and action to resolve through to closure. Manage reactive reports of issues that threaten or impact service performance in assurance and delivery, providing regular updates to internal teams and stakeholders on progress. Take ownership of identified issues, understanding their full history and impact, and lead the timely resolution of issues to improve SLA performance and customer satisfaction. Provide timely, factual, and useful updates to Gigaclear customer-facing teams, senior leaders, and 3rd party wholesale support teams, displaying accountability and a passion for service excellence. Create and review reports and management information to provide accurate and factual data about service performance. Carry out analysis to identify trends, root cause and improvement actions and plans to drive continuous improvement within Service Operations and the wider Gigaclear teams. Track and manage activities, actions, and plans to deliver and realise the benefits to the business of identified improvements. Coordinate the development and implementation of processes, workflows and efficiencies. Document policy, processes, and work instructions as well as other relevant information to support day-to-day work, as well as training and development for Gigaclear teams. Assist the Service Managers with any issues and provide cover for colleagues as required. Train new colleagues in the execution of administrative, diagnostic and problem-solving activities. Knowledge & Skills ITSM/ITIL Certification at Foundation level and/or equivalent experience as support agent or administrator within a technology company serving retail customers. Good knowledge of telecoms broadband and VOIP products and relevant operating processes and tools. Excellent customer management and communications skills, demonstrating a passion for service management excellence. Continuous improvement and growth mindset, showing clear evidence of improvements identified, implemented and introduced in teams and personal development. Solid analytical skills, able to interpret data, place it within a wider business or process context, and derive meaningful insights from it. Excellent written and verbal communication. Able to present data and summarise technical information for a non-technical audience. A problem solver, able to find effective solutions problems, and able to adapt and modify solutions based on changing requirements. Able to prioritise and multi-task effectively, handling competing demands on time and staying focussed under pressure. An experienced collaborator, able to work with technical experts and non-technical users to deliver business outcomes. Showing a can-do positive attitude and actively helping to resolve issues. Education & Qualifications ITSM/ITIL Certification at Foundation level Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Showcase and develop your Salesforce Industries experience, including OmniStudio, Vlocity, and Industries CPQ. We are looking for people with this background to become our subject matter experts as we bring more of our Salesforce capability in-house. You will be hands-on with development, but you will also help set the bar for engineering standards and gain satisfaction from seeing your approach to code quality embedded across the team, while mentoring and improving others. You will bring experience working with OmniStudio, Industries CPQ (Vlocity CPQ), and Enterprise Product Catalog (EPC), supporting the configuration of products, pricing, and commercial rules within Salesforce Industries. Experience working with Salesforce Industries in telecom or broadband environments would be highly beneficial. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult-to-reach areas of the UK, empowering those communities with broadband to rival any city.

Join us as we bring QA / Testing in house and be part of that in house team that sets the methodologies, best practices, and standards for our testing. Then continue to identify and implement improvements. You will be experienced in software testing in Agile environments and will design, execute, and maintain functional and non-functional test cases. You will understand functional, regression and exploratory testing. You will also be familiar with automation tools and frameworks, along with test management and defect tracking tools such as Jira, Zephyr. The role will involve and require demonstrated ability to understand and test APIs, UI, and back-end systems. Be a contributor with input into story-level test planning, highlight testing related risks and investigate issues to put in place mitigations while working closely with developers to support resolutions. There is great scope to really get involved and apply your experience and knowledge and make a real positive difference. You would likely bring an ISTQB certification. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Embed yourself with our business, sit with our users, live and breathe the end-to-end technology, products, systems and processes they work with. There are lots of complex programmes on the go right now but the bigger picture here is creating a team and wider community, who are disciplined in approach, are capable, and where knowledge is retained and utilised to drive deliverables and benefit everyone in the goal of greater customer centricity. The role has breadth and variety, influencing and facilitating will come naturally, as will building those key stakeholder relationships. Note: this is a hybrid role so you will need to be able to comfortably commute to our Head Office in Abingdon, Oxon, at least 2 days per week. If you do not live within a reasonable commute and do not mention you are relocating, it is likely you will not be considered. You will delve in and research and understand the breadth of our technology, the where, who, and how it is used (not just product software development) and you will understand and know the nuances and the benefits of continuous evolution to a true agile approach. This is an overarching role, sitting more across Scrum teams, than embedding in one. It is about helping shape direction and best practices that will improve outcomes and real change. If imparting your knowledge and experience and bringing others with you sounds like the next step and challenge you are looking for, then apply now or find out more about us at (url removed)> Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Be part of a team that has a variety of work, who work collaboratively in a friendly environment and are on the same page to achieve the same goals. You will own the Product, you will not just accept it. You will be someone who can show how you understand the value your Products bring and can push back should things not make sense or align. You will therefore love getting into the detail and building those trustworthy working relationships. Note: this is a hybrid role so you will need to be able to comfortably commute to our Head Office in Abingdon, Oxon, 1-2 days per week. You will bring previous experience in a Product Owner role, and you will be used to working with Scrum Masters, Developers and QAs. It is likely you will have a CSPO qualification and be familiar with Agile and SAFe methodologies. Previous sector or specific Product experience is not essential but would be beneficial. The approach and ability to be that point of contact and bridge between delivery teams and the business to reach successful outcomes is. In terms of projects, there will be variety however it will likely include working with APIs and internally built python based products. Please click apply or visit our Website and Careers Page to find out more. (url removed)> Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together