DB Charles Recruitment

£27,500 per annum + Additional Company Benefits; DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Junior IT Support Analyst to join the growing business based in Lincoln. The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business. The role is a permanent position for a Junior IT Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team using the correct reporting tools SQL updates Working closely with the Support Manager Liaising with a number of different internal teams DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: Preferable background from an IT Support, customer service or a telephone service based role A background in application or software support would be highly advantageous however not necessary Experience in delivering excellent customer service via phone, email & face to face Working knowledge of basic IT systems Knowledge of Microsoft SQL server advantageous however not essential Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office) The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week. If interested we would love you to apply.

DB Charles Recruitment is hiring a Junior IT Support Analyst in Lincoln for a permanent role. This position will focus on Application & Software Support, providing crucial aid to customer inquiries, while promoting an excellent level of service. The role includes training on IT systems, recording customer queries, and resolving application issues. The ideal candidate should have customer service experience and a basic understanding of IT systems. A salary of £27,500 per annum is offered alongside various shift patterns.

DB Charles Recruitment is seeking a Business Analyst for a permanent, office-based position split between Henley-on-Thames and Chelmsford. The successful candidate will document change requests, manage client accounts, and work with development teams. Strong communication skills and experience with JIRA are crucial for this role. The salary ranges from £40,000 to £55,000 per year, with additional holidays based on years of service and benefits including 21 days holiday plus bank holidays.

DB Charles Recruitment is seeking a Business Analyst for a permanent, office-based position split between Henley-on-Thames and Chelmsford. The successful candidate will document change requests, manage client accounts, and work with development teams. Strong communication skills and experience with JIRA are crucial for this role. The salary ranges from £40,000 to £55,000 per year, with additional holidays based on years of service and benefits including 21 days holiday plus bank holidays.

Full-time, Office Based, Onsite, Permanent £40,000 - £55,000 per annum + Additional Company Benefits The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the business head office in Henley and the remaining part of the week at the client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests/specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel. Key Day to Day Duties Documenting change requests/specifications Account management Dealing with development teams to ensure the customers requirements are met Solution creation Working in JIRA Providing client training Running reports Testing changes Required Experience and Skills Background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests/specifications Experience within an IT business Technical support knowledge would be advantageous Previous experience in documenting change requests/specifications Strong experience working with JIRA Excellent communication skills, highly presentable and comfortable in a client facing role where required Ability to communicate effectively with technical & non technical personnel Ability to commit to a permanent role office based splitting the week between Henley on Thames and Chelmsford Working Hours & Additional Information The role is a Monday to Friday position with hours of 8:30 a.m. to 5:00 p.m. and the business are ideally seeking to pay a salary of between £40,000 to £55,000 per annum. Benefits include: 21 days holiday + bank holidays After each year of service, gaining 1 more holiday day up to a maximum of 25 days holiday If this role sounds a great fit for you, we look forward to speaking with you soon.

Full-time, Office Based, Onsite, Permanent £40,000 - £55,000 per annum + Additional Company Benefits The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the business head office in Henley and the remaining part of the week at the client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests/specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel. Key Day to Day Duties Documenting change requests/specifications Account management Dealing with development teams to ensure the customers requirements are met Solution creation Working in JIRA Providing client training Running reports Testing changes Required Experience and Skills Background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests/specifications Experience within an IT business Technical support knowledge would be advantageous Previous experience in documenting change requests/specifications Strong experience working with JIRA Excellent communication skills, highly presentable and comfortable in a client facing role where required Ability to communicate effectively with technical & non technical personnel Ability to commit to a permanent role office based splitting the week between Henley on Thames and Chelmsford Working Hours & Additional Information The role is a Monday to Friday position with hours of 8:30 a.m. to 5:00 p.m. and the business are ideally seeking to pay a salary of between £40,000 to £55,000 per annum. Benefits include: 21 days holiday + bank holidays After each year of service, gaining 1 more holiday day up to a maximum of 25 days holiday If this role sounds a great fit for you, we look forward to speaking with you soon.