IT Support Technician Working Hours: 9:00am 5:30pm; Monday Friday Location: Based at our client s office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period) Salary and Benefits: Annual Salary £28,000 £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options The Company Our client is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, they have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. They are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Their Engineers work closely with clients to deliver practical solutions and responsive support. The Role Our client is looking for an IT Support Technician to join their small technical team, taking ownership of support requests and helping deliver projects for their clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as: Microsoft Intune deployments. Security improvements including MFA and Conditional Access. Device lifecycle management and onboarding/offboarding processes. Office and SME network upgrades. As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally. Key Responsibilities: Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed. Communicating directly with clients and keeping them informed of progress. Troubleshooting Windows, Microsoft 365 and common business applications. Supporting Microsoft 365 environments including user administration and device management. Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity). Supporting onboarding and offboarding processes for client staff. Assisting Senior Engineers with project delivery and system improvements. Occasional out-of-hours project work or emergency call outs, with time off in lieu. Helping test and implement new technologies or services where appropriate. Contributing to internal documentation and knowledge sharing. Required Skills and Experience: Experience in an IT support role (MSP experience beneficial but not required). Good working knowledge of Windows 10 / 11 and common business applications. Experience administering Microsoft 365 users and services. Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting). Strong troubleshooting and problem-solving ability. Ability to manage multiple tasks and prioritise support tickets. Clear communication skills and confidence speaking with non-technical users. A methodical and professional approach to resolving issues. Additionally: Own vehicle with valid UK driving license. Commutable distance from our client s offices in Shenley. Personal Attributes: Patient, calm and professional under pressure. Honest, reliable and hardworking. Team-oriented with a willingness to support others. Keen to learn and open to feedback. Strong organisation and time management skills. Adaptable and proactive.
24/03/2026
Full time
IT Support Technician Working Hours: 9:00am 5:30pm; Monday Friday Location: Based at our client s office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period) Salary and Benefits: Annual Salary £28,000 £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options The Company Our client is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, they have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. They are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Their Engineers work closely with clients to deliver practical solutions and responsive support. The Role Our client is looking for an IT Support Technician to join their small technical team, taking ownership of support requests and helping deliver projects for their clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as: Microsoft Intune deployments. Security improvements including MFA and Conditional Access. Device lifecycle management and onboarding/offboarding processes. Office and SME network upgrades. As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally. Key Responsibilities: Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed. Communicating directly with clients and keeping them informed of progress. Troubleshooting Windows, Microsoft 365 and common business applications. Supporting Microsoft 365 environments including user administration and device management. Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity). Supporting onboarding and offboarding processes for client staff. Assisting Senior Engineers with project delivery and system improvements. Occasional out-of-hours project work or emergency call outs, with time off in lieu. Helping test and implement new technologies or services where appropriate. Contributing to internal documentation and knowledge sharing. Required Skills and Experience: Experience in an IT support role (MSP experience beneficial but not required). Good working knowledge of Windows 10 / 11 and common business applications. Experience administering Microsoft 365 users and services. Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting). Strong troubleshooting and problem-solving ability. Ability to manage multiple tasks and prioritise support tickets. Clear communication skills and confidence speaking with non-technical users. A methodical and professional approach to resolving issues. Additionally: Own vehicle with valid UK driving license. Commutable distance from our client s offices in Shenley. Personal Attributes: Patient, calm and professional under pressure. Honest, reliable and hardworking. Team-oriented with a willingness to support others. Keen to learn and open to feedback. Strong organisation and time management skills. Adaptable and proactive.
IT Support Engineer Location: Lowton (Customer Site) 3 / 4 days per week; Occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, our client is looking for an IT Support Engineer to work from one of their client s sites in Lowton. This role involves providing an excellent first response to one of their dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email. They offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At our client, you are not just a number, you are an integral part of their team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives. About Our Client Our client is a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. They take a partnership-focused approach, aligning their services with their clients strategic goals to drive business growth. Through comprehensive offerings, technical expertise, and exceptional customer service, they ensure business-critical IT and communications systems operate seamlessly, enabling their clients to achieve their objectives. Benefits: Structured training and development, including internal mentoring. Progressive working environment with a voice in decision-making. 25 days annual leave plus bank holidays. Birthday leave. Flexi Health plan cover. IT purchasing scheme. Cycle-to-work scheme and gym discounts. Company pension. Mental Health First Aider in the business. Active Social Committee organising events and activities. Key Responsibilities: Deliver excellent customer care and support through efficient ticket management. Provide 1st and 2nd line fixes via phone and email. Resolve incidents and requests, escalating where appropriate. Perform ticket triage, prioritising and escalating as required. Liaise with third parties and customers regarding incident resolution and requests. Manage work queues and prioritise tasks to meet SLAs. Assist the Service Desk Supervisor in maintaining high service standards. Work productively to achieve and exceed SLAs, KPIs, and profitability targets. Essential Experience and Knowledge: Previous experience working on an ITIL-based service desk. Basic knowledge of Active Directory configuration and administration. Understanding of DNS. Basic router configuration and support experience (ideally Cisco, Draytek). Experience with Windows OS and Windows Server OS. Familiarity with Office 365, Microsoft Azure, and Microsoft Intune. Experience in schooling or education environments is beneficial. Essential Skills and Attributes: Excellent communication and organisational skills. Results-driven with a proven track record of achievement. Self-motivated, proactive, and resilient under pressure. Strong team player. Apply now with an up-to-date CV.
21/03/2026
Full time
IT Support Engineer Location: Lowton (Customer Site) 3 / 4 days per week; Occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, our client is looking for an IT Support Engineer to work from one of their client s sites in Lowton. This role involves providing an excellent first response to one of their dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email. They offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At our client, you are not just a number, you are an integral part of their team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives. About Our Client Our client is a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. They take a partnership-focused approach, aligning their services with their clients strategic goals to drive business growth. Through comprehensive offerings, technical expertise, and exceptional customer service, they ensure business-critical IT and communications systems operate seamlessly, enabling their clients to achieve their objectives. Benefits: Structured training and development, including internal mentoring. Progressive working environment with a voice in decision-making. 25 days annual leave plus bank holidays. Birthday leave. Flexi Health plan cover. IT purchasing scheme. Cycle-to-work scheme and gym discounts. Company pension. Mental Health First Aider in the business. Active Social Committee organising events and activities. Key Responsibilities: Deliver excellent customer care and support through efficient ticket management. Provide 1st and 2nd line fixes via phone and email. Resolve incidents and requests, escalating where appropriate. Perform ticket triage, prioritising and escalating as required. Liaise with third parties and customers regarding incident resolution and requests. Manage work queues and prioritise tasks to meet SLAs. Assist the Service Desk Supervisor in maintaining high service standards. Work productively to achieve and exceed SLAs, KPIs, and profitability targets. Essential Experience and Knowledge: Previous experience working on an ITIL-based service desk. Basic knowledge of Active Directory configuration and administration. Understanding of DNS. Basic router configuration and support experience (ideally Cisco, Draytek). Experience with Windows OS and Windows Server OS. Familiarity with Office 365, Microsoft Azure, and Microsoft Intune. Experience in schooling or education environments is beneficial. Essential Skills and Attributes: Excellent communication and organisational skills. Results-driven with a proven track record of achievement. Self-motivated, proactive, and resilient under pressure. Strong team player. Apply now with an up-to-date CV.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Google Cloud Sales Representative Leeds 2 days office based Our client is looking for a talented Sales Representative for their Google Cloud Unit. Sales Representatives play a fundamental role in achieving their ambitious customer acquisition and revenue growth objectives whilst managing existing account and growing their revenue by up selling and cross-selling. As a Google Cloud Sales Rep, you will be responsible for defining, executing and owning the engagement plan for key prospects against their Google Cloud products. You will also be responsible for building account strategies and opportunity plans, and for managing the execution of complex engagements. Responsibilities: Plan and execute face-to-face meetings with key decision makers in large organisations (CIO, COO, CFO, CEO) to create business opportunities this will involve frequent travel within the UK and Ireland. Leverage Google Sales Engineering and Marketing resources and provide input on current collateral materials and ideas on how to improve them. Keep thorough records of customer interactions and provide quarterly business projections weekly. Engage with prospective organisations to position Google solutions through a strategic, value-based approach. Proven track record of successfully selling Enterprise products. Strong track record in client SaaS / Cloud software adoption. Ability to effectively influence and communicate cross-functionally at the C-level within prospect companies. Ability to balance competing priorities and manage several time-sensitive projects with minimal direction in a fast-paced environment. Goal-oriented and self-motivated with the ability to work independently, but within a team environment. The Person: Strong sales, account management and presentation skills. Highly motivated and proactive, with proven leadership ability. Excellent influencing and negotiation skills. Strong proposal writing skills. Used to working independently in a 'one-to-one' or group situation with people at all levels of seniority and responsibility. Ability to credibly present to audiences of senior decision makers. Used to profit accountability and can build upon current success. A consultative sales focus selling with a short and long-term view. Strong organisational skills and planning ability. Direct Sales experience, preferably within the area of IT consulting or cloud computing. Experience in managing complex enterprise deals (product + services desirable). Be an accomplished sales and marketing professional with a high level of initiative and vision, commercial acumen, and strategic skill, with the ability to drive sales and add value to a successful business. Our Client s Benefits: They ll give you freedom, flexibility, and trust to excel, supporting your work-life balance. A Personal Development Plan and course funding. Regular social and wellbeing events. Free Deliveroo if you are office-based (to be used on your team office day). Private health insurance with BUPA. Free fitness classes. Apply now with an up-to-date CV.
20/03/2026
Full time
Google Cloud Sales Representative Leeds 2 days office based Our client is looking for a talented Sales Representative for their Google Cloud Unit. Sales Representatives play a fundamental role in achieving their ambitious customer acquisition and revenue growth objectives whilst managing existing account and growing their revenue by up selling and cross-selling. As a Google Cloud Sales Rep, you will be responsible for defining, executing and owning the engagement plan for key prospects against their Google Cloud products. You will also be responsible for building account strategies and opportunity plans, and for managing the execution of complex engagements. Responsibilities: Plan and execute face-to-face meetings with key decision makers in large organisations (CIO, COO, CFO, CEO) to create business opportunities this will involve frequent travel within the UK and Ireland. Leverage Google Sales Engineering and Marketing resources and provide input on current collateral materials and ideas on how to improve them. Keep thorough records of customer interactions and provide quarterly business projections weekly. Engage with prospective organisations to position Google solutions through a strategic, value-based approach. Proven track record of successfully selling Enterprise products. Strong track record in client SaaS / Cloud software adoption. Ability to effectively influence and communicate cross-functionally at the C-level within prospect companies. Ability to balance competing priorities and manage several time-sensitive projects with minimal direction in a fast-paced environment. Goal-oriented and self-motivated with the ability to work independently, but within a team environment. The Person: Strong sales, account management and presentation skills. Highly motivated and proactive, with proven leadership ability. Excellent influencing and negotiation skills. Strong proposal writing skills. Used to working independently in a 'one-to-one' or group situation with people at all levels of seniority and responsibility. Ability to credibly present to audiences of senior decision makers. Used to profit accountability and can build upon current success. A consultative sales focus selling with a short and long-term view. Strong organisational skills and planning ability. Direct Sales experience, preferably within the area of IT consulting or cloud computing. Experience in managing complex enterprise deals (product + services desirable). Be an accomplished sales and marketing professional with a high level of initiative and vision, commercial acumen, and strategic skill, with the ability to drive sales and add value to a successful business. Our Client s Benefits: They ll give you freedom, flexibility, and trust to excel, supporting your work-life balance. A Personal Development Plan and course funding. Regular social and wellbeing events. Free Deliveroo if you are office-based (to be used on your team office day). Private health insurance with BUPA. Free fitness classes. Apply now with an up-to-date CV.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
20/03/2026
Full time
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
Get Staffed Online Recruitment Limited
Winchester, Hampshire
Head of Digital Digital strategy, UX and functional ownership Winchester (Hybrid) Our client is an established creative, digital and marketing agency who works with organisations that need clarity on positioning, product and how digital supports growth. Strategy, design and technology sit together from day one, so direction and delivery don t drift. They are appointing a Head of Digital to take proper ownership of the discipline. This is a functional leadership position with real authority and clear accountability. You will own: Digital strategy and UX direction. Technical standards and architectural decisions. Release quality and readiness. Discipline-level estimation and scope assumptions. Capability and development within the digital team. Margin visibility for digital work, alongside Operations and Finance. You will have the authority to: Push back on briefs that are under-defined or under-funded. Insist on structured strategy and UX before build begins. Surface delivery risk early and plainly. Protect long-term quality over short-term convenience. This role owns digital project commercials including scoping, pricing and margin management. Overall account commercials and master timeline coordination sit with Operations, but digital-specific commercial decisions rest here. What you'll get: Competitive salary + commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
20/03/2026
Full time
Head of Digital Digital strategy, UX and functional ownership Winchester (Hybrid) Our client is an established creative, digital and marketing agency who works with organisations that need clarity on positioning, product and how digital supports growth. Strategy, design and technology sit together from day one, so direction and delivery don t drift. They are appointing a Head of Digital to take proper ownership of the discipline. This is a functional leadership position with real authority and clear accountability. You will own: Digital strategy and UX direction. Technical standards and architectural decisions. Release quality and readiness. Discipline-level estimation and scope assumptions. Capability and development within the digital team. Margin visibility for digital work, alongside Operations and Finance. You will have the authority to: Push back on briefs that are under-defined or under-funded. Insist on structured strategy and UX before build begins. Surface delivery risk early and plainly. Protect long-term quality over short-term convenience. This role owns digital project commercials including scoping, pricing and margin management. Overall account commercials and master timeline coordination sit with Operations, but digital-specific commercial decisions rest here. What you'll get: Competitive salary + commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
Get Staffed Online Recruitment Limited
Winchester, Hampshire
Head of Digital Digital strategy, UX and functional ownership Winchester (Hybrid) Our client is an established creative, digital and marketing agency who works with organisations that need clarity on positioning, product and how digital supports growth. Strategy, design and technology sit together from day one, so direction and delivery don't drift. They are appointing a Head of Digital to take proper ownership of the discipline. This is a functional leadership position with real authority and clear accountability. You will own: Digital strategy and UX direction. Technical standards and architectural decisions. Release quality and readiness. Discipline-level estimation and scope assumptions. Capability and development within the digital team. Margin visibility for digital work, alongside Operations and Finance. You will have the authority to: Push back on briefs that are under-defined or under-funded. Insist on structured strategy and UX before build begins. Surface delivery risk early and plainly. Protect long-term quality over short-term convenience. This role owns digital project commercials including scoping, pricing and margin management. Overall account commercials and master timeline coordination sit with Operations, but digital-specific commercial decisions rest here. What you'll get: Competitive salary + commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
19/03/2026
Full time
Head of Digital Digital strategy, UX and functional ownership Winchester (Hybrid) Our client is an established creative, digital and marketing agency who works with organisations that need clarity on positioning, product and how digital supports growth. Strategy, design and technology sit together from day one, so direction and delivery don't drift. They are appointing a Head of Digital to take proper ownership of the discipline. This is a functional leadership position with real authority and clear accountability. You will own: Digital strategy and UX direction. Technical standards and architectural decisions. Release quality and readiness. Discipline-level estimation and scope assumptions. Capability and development within the digital team. Margin visibility for digital work, alongside Operations and Finance. You will have the authority to: Push back on briefs that are under-defined or under-funded. Insist on structured strategy and UX before build begins. Surface delivery risk early and plainly. Protect long-term quality over short-term convenience. This role owns digital project commercials including scoping, pricing and margin management. Overall account commercials and master timeline coordination sit with Operations, but digital-specific commercial decisions rest here. What you'll get: Competitive salary + commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our client s 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
17/03/2026
Full time
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our client s 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Get Staffed Online Recruitment Limited
Sidmouth, Devon
Our client is a rapidly growing company operating in the omnichannel space, supplying products to various sectors, including e-commerce, plumbing merchants, bathroom showrooms, and other retailers. They are committed to providing exceptional customer service and to creating opportunities for their team members. They are seeking a high-energy, "Modern Manager" to lead their Tipton showroom. This is a dual-impact role you will be responsible for the physical showroom s sales performance and the brand s digital "shop window" via social media. You will bridge the gap between their loyal trade counter regulars and new retail customers, turning technical products into aspirational spaces. Key Responsibilities 1. Sales & Showroom Management: Drive Revenue: Achieve monthly sales targets by converting walk-ins and trade referrals into high-value orders. Expert Consultation: Provide technical advice to tradespeople and design inspiration to homeowners. Lead Management: Proactively follow up on quotes and manage the sales pipeline from initial inquiry to final delivery. Standard Setting: Maintain a "showroom-ready" environment at all times ensuring displays are clean, functional, and correctly priced. 2. Social Media & Digital Marketing: Content Creation: Use a smartphone to capture daily "behind-the-scenes" content, new product arrivals, and completed project photos. Platform Growth: Manage and post to the company TikTok, Facebook and Instagram accounts, focusing on the Tipton/Dudley/Black Country community. Trade Spotlights: Feature local contractors and their work on our client s channels to build community rapport and reciprocal tagging. Engagement: Respond to comments and direct messages to convert "likes" into showroom appointments. 3. Trade Relations: Collaborate with the Trade Counter team to identify customers who have upcoming projects requiring showroom products. Visit local sites or offices occasionally to build relationships with key accounts in the Dudley area. The Ideal Candidate: Experience: 3+ years in a senior trade sales or showroom environment (e.g. KBB, Electrical, or Builders Merchants). Digital Savvy: Comfortable using social media apps (Instagram/Facebook/TikTok) and basic photo-editing tools to promote the business. Communication: Able to switch effortlessly between "trade talk" with a plumber and "design talk" with a homeowner. Local Knowledge: A resident of or familiar with the Black Country trade landscape. Technical Skills: Ability to read building plans; Experience with CAD software is a major plus. The successful candidate will receive the following benefits: Pension Scheme 20 days holiday + 8 Bank Holidays Why should you apply? To join a fantastic company To become part of a great team To showcase your knowledge and skill set
17/03/2026
Full time
Our client is a rapidly growing company operating in the omnichannel space, supplying products to various sectors, including e-commerce, plumbing merchants, bathroom showrooms, and other retailers. They are committed to providing exceptional customer service and to creating opportunities for their team members. They are seeking a high-energy, "Modern Manager" to lead their Tipton showroom. This is a dual-impact role you will be responsible for the physical showroom s sales performance and the brand s digital "shop window" via social media. You will bridge the gap between their loyal trade counter regulars and new retail customers, turning technical products into aspirational spaces. Key Responsibilities 1. Sales & Showroom Management: Drive Revenue: Achieve monthly sales targets by converting walk-ins and trade referrals into high-value orders. Expert Consultation: Provide technical advice to tradespeople and design inspiration to homeowners. Lead Management: Proactively follow up on quotes and manage the sales pipeline from initial inquiry to final delivery. Standard Setting: Maintain a "showroom-ready" environment at all times ensuring displays are clean, functional, and correctly priced. 2. Social Media & Digital Marketing: Content Creation: Use a smartphone to capture daily "behind-the-scenes" content, new product arrivals, and completed project photos. Platform Growth: Manage and post to the company TikTok, Facebook and Instagram accounts, focusing on the Tipton/Dudley/Black Country community. Trade Spotlights: Feature local contractors and their work on our client s channels to build community rapport and reciprocal tagging. Engagement: Respond to comments and direct messages to convert "likes" into showroom appointments. 3. Trade Relations: Collaborate with the Trade Counter team to identify customers who have upcoming projects requiring showroom products. Visit local sites or offices occasionally to build relationships with key accounts in the Dudley area. The Ideal Candidate: Experience: 3+ years in a senior trade sales or showroom environment (e.g. KBB, Electrical, or Builders Merchants). Digital Savvy: Comfortable using social media apps (Instagram/Facebook/TikTok) and basic photo-editing tools to promote the business. Communication: Able to switch effortlessly between "trade talk" with a plumber and "design talk" with a homeowner. Local Knowledge: A resident of or familiar with the Black Country trade landscape. Technical Skills: Ability to read building plans; Experience with CAD software is a major plus. The successful candidate will receive the following benefits: Pension Scheme 20 days holiday + 8 Bank Holidays Why should you apply? To join a fantastic company To become part of a great team To showcase your knowledge and skill set
Get Staffed Online Recruitment Limited
Hertford, Hertfordshire
Digital Marketing Executive Salary: £25,000 - £35,000 per year Job Type: Full-Time, Permanent Location: Hertford (Full-time office-based role) Company Overview Our client's company is a growing independent, full-service digital agency located in Hertford. Their mission is to empower clients by delivering tailored solutions in web design, development, and digital marketing that align with their business goals. Summary As a Digital Marketing Executive, you will play a pivotal role in driving their clients' online success. This position involves creating and implementing effective digital marketing strategies that drives leads and sales for their clients. Responsibilities: Plan, manage and optimise paid search campaigns for clients across Google and Bing. Support the improvement of clients' websites search engine optimisation (Google, Bing) rankings on a local, regional, and national basis. Excellent knowledge of keyword research techniques and tools. Strong copywriting and content creation skills. Ability to use common AI solutions such as ChatGPT / Gemini for content and image creation. Work alongside our client's web design team to create and build effective landing pages, improve conversion rates, and optimise clients' websites. Analyse campaign results and optimise campaigns based on the statistical data available, following best practice guidelines for optimisation. Work closely with clients to plan monthly marketing activities and be the client's primary point of contact for all allocated accounts. Coordinate activities with other departments and our client's partners. Produce Monthly Reports and Analysis for all client accounts. Support sales in preparing marketing audits and proposals. Ability to set up and manage analytics and tracking tools. Requirements: Proven experience in digital marketing for an agency. A minimum of one year of experience in managing client Google Ads campaigns. A minimum of one year of experience managing clients' SEO. Excellent time management skills with the ability to prioritise tasks effectively. A motivated self-starter with a passion for digital and search marketing. Strong numerical and analytical skills. Good interpersonal skills with strong verbal and written communication skills. Ability to follow core business processes. If you're ready to make an impact in the digital space and help their clients thrive, our client invites you to apply for their Digital Marketing Executive position today. Benefits: Additional leave Casual dress Company events Company pension On-site parking Transport links
16/03/2026
Full time
Digital Marketing Executive Salary: £25,000 - £35,000 per year Job Type: Full-Time, Permanent Location: Hertford (Full-time office-based role) Company Overview Our client's company is a growing independent, full-service digital agency located in Hertford. Their mission is to empower clients by delivering tailored solutions in web design, development, and digital marketing that align with their business goals. Summary As a Digital Marketing Executive, you will play a pivotal role in driving their clients' online success. This position involves creating and implementing effective digital marketing strategies that drives leads and sales for their clients. Responsibilities: Plan, manage and optimise paid search campaigns for clients across Google and Bing. Support the improvement of clients' websites search engine optimisation (Google, Bing) rankings on a local, regional, and national basis. Excellent knowledge of keyword research techniques and tools. Strong copywriting and content creation skills. Ability to use common AI solutions such as ChatGPT / Gemini for content and image creation. Work alongside our client's web design team to create and build effective landing pages, improve conversion rates, and optimise clients' websites. Analyse campaign results and optimise campaigns based on the statistical data available, following best practice guidelines for optimisation. Work closely with clients to plan monthly marketing activities and be the client's primary point of contact for all allocated accounts. Coordinate activities with other departments and our client's partners. Produce Monthly Reports and Analysis for all client accounts. Support sales in preparing marketing audits and proposals. Ability to set up and manage analytics and tracking tools. Requirements: Proven experience in digital marketing for an agency. A minimum of one year of experience in managing client Google Ads campaigns. A minimum of one year of experience managing clients' SEO. Excellent time management skills with the ability to prioritise tasks effectively. A motivated self-starter with a passion for digital and search marketing. Strong numerical and analytical skills. Good interpersonal skills with strong verbal and written communication skills. Ability to follow core business processes. If you're ready to make an impact in the digital space and help their clients thrive, our client invites you to apply for their Digital Marketing Executive position today. Benefits: Additional leave Casual dress Company events Company pension On-site parking Transport links
Get Staffed Online Recruitment Limited
Hertford, Hertfordshire
Digital Marketing Executive Salary: £25,000 £35,000 per year Job Type: Full-Time, Permanent Location: Hertford (Full-time office-based role) Company Overview Our client s company is a growing independent, full-service digital agency located in Hertford. Their mission is to empower clients by delivering tailored solutions in web design, development, and digital marketing that align with their business goals. Summary As a Digital Marketing Executive, you will play a pivotal role in driving their clients' online success. This position involves creating and implementing effective digital marketing strategies that drives leads and sales for their clients. Responsibilities: Plan, manage and optimise paid search campaigns for clients across Google and Bing. Support the improvement of clients websites search engine optimisation (Google, Bing) rankings on a local, regional, and national basis. Excellent knowledge of keyword research techniques and tools. Strong copywriting and content creation skills. Ability to use common AI solutions such as ChatGPT / Gemini for content and image creation. Work alongside our client s web design team to create and build effective landing pages, improve conversion rates, and optimise clients' websites. Analyse campaign results and optimise campaigns based on the statistical data available, following best practice guidelines for optimisation. Work closely with clients to plan monthly marketing activities and be the client's primary point of contact for all allocated accounts. Coordinate activities with other departments and our client s partners. Produce Monthly Reports and Analysis for all client accounts. Support sales in preparing marketing audits and proposals. Ability to set up and manage analytics and tracking tools. Requirements: Proven experience in digital marketing for an agency. A minimum of one year of experience in managing client Google Ads campaigns. A minimum of one year of experience managing clients' SEO. Excellent time management skills with the ability to prioritise tasks effectively. A motivated self-starter with a passion for digital and search marketing. Strong numerical and analytical skills. Good interpersonal skills with strong verbal and written communication skills. Ability to follow core business processes. If you're ready to make an impact in the digital space and help their clients thrive, our client invites you to apply for their Digital Marketing Executive position today. Benefits: Additional leave Casual dress Company events Company pension On-site parking Transport links
11/03/2026
Full time
Digital Marketing Executive Salary: £25,000 £35,000 per year Job Type: Full-Time, Permanent Location: Hertford (Full-time office-based role) Company Overview Our client s company is a growing independent, full-service digital agency located in Hertford. Their mission is to empower clients by delivering tailored solutions in web design, development, and digital marketing that align with their business goals. Summary As a Digital Marketing Executive, you will play a pivotal role in driving their clients' online success. This position involves creating and implementing effective digital marketing strategies that drives leads and sales for their clients. Responsibilities: Plan, manage and optimise paid search campaigns for clients across Google and Bing. Support the improvement of clients websites search engine optimisation (Google, Bing) rankings on a local, regional, and national basis. Excellent knowledge of keyword research techniques and tools. Strong copywriting and content creation skills. Ability to use common AI solutions such as ChatGPT / Gemini for content and image creation. Work alongside our client s web design team to create and build effective landing pages, improve conversion rates, and optimise clients' websites. Analyse campaign results and optimise campaigns based on the statistical data available, following best practice guidelines for optimisation. Work closely with clients to plan monthly marketing activities and be the client's primary point of contact for all allocated accounts. Coordinate activities with other departments and our client s partners. Produce Monthly Reports and Analysis for all client accounts. Support sales in preparing marketing audits and proposals. Ability to set up and manage analytics and tracking tools. Requirements: Proven experience in digital marketing for an agency. A minimum of one year of experience in managing client Google Ads campaigns. A minimum of one year of experience managing clients' SEO. Excellent time management skills with the ability to prioritise tasks effectively. A motivated self-starter with a passion for digital and search marketing. Strong numerical and analytical skills. Good interpersonal skills with strong verbal and written communication skills. Ability to follow core business processes. If you're ready to make an impact in the digital space and help their clients thrive, our client invites you to apply for their Digital Marketing Executive position today. Benefits: Additional leave Casual dress Company events Company pension On-site parking Transport links
Get Staffed Online Recruitment Limited
Woking, Surrey
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
10/03/2026
Full time
IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Cloud Solutions Engineer Location: Leeds - Hybrid Employment Type: Full Time Salary: Competitive + benefits About Our Client Our client is an award-winning Google Cloud Premier Partner. They are dedicated to accelerating digital transformation for enterprise clients across the UK and globally. They embrace a culture where taking responsibility is at the forefront of everything they do, empowering each team member to take pride in their work, own their actions, and contribute to their collective success. By joining them, you'll be entering an environment specifically designed to help you grow into a leading consultative voice for their customers. About the Role Are you ready to bridge the gap between business strategy and Google Cloud Technology? Our client is looking for an ambitious Cloud Solutions Engineer to be the delivery engine behind their 'AI Navigator' solution. In this role, you will lead consultancy engagements, helping their customers move from AI curiosity to a concrete, high-value roadmap. You will be supported directly by the AI Innovation Lead for strategy and the Professional Services team for technical execution. When you aren't delivering AI Navigators, you will operate as a crucial technical pre-sales resource, supporting their commercial team with discovery calls, value assessments, and product demonstrations across the wider Google Cloud stack. What You'll Do Partner with Account Executives to deeply understand customer IT landscapes, pain points, and business drivers. Act as the face of consultancy engagements by interviewing stakeholders and crafting prioritised, strategic business cases. Lead AI discovery through use-case driven interviews and executive overview sessions. Translate qualitative pain points into compelling quantitative business cases highlighting ROI, time savings, and efficiency gains. Map customer requirements to specific Google Cloud capabilities, such as Vertex AI, Gemini, and BigQuery. Perform confident, high-level demonstrations of Google Cloud products to spark customer excitement. Work in partnership with the Professional Services team to validate that proposed AI use cases are technically viable. What They Are Looking For A proven track record in a customer-facing technical role. A strong foundational understanding of the Google Cloud Platform (GCP) ecosystem. Comfort discussing how data, infrastructure, and AI services interact within GCP. Exceptional presentation and communication skills, with the ability to distil concepts into compelling narratives. An inherent ability to build trust quickly with both technical and non-technical business leaders. Desirable: Google Cloud Digital Leader and Generative AI Leader certifications. Bonus: The ability to configure light technical demos or prototypes using low-code/no-code tools like Vertex AI Agent Builder. Why Join Our Client? They offer a culture where taking responsibility is at the forefront, and they support your work-life balance with freedom, flexibility, and trust. Their benefits include: A flexible hybrid model working two days per week in their Leeds office. 25 days holiday, plus bank holidays. Private health insurance with BUPA. A Personal Development Plan, along with course funding. A free Deliveroo lunch one day per week when in the office. Regular social and well-being events, including free fitness classes.
10/03/2026
Full time
Cloud Solutions Engineer Location: Leeds - Hybrid Employment Type: Full Time Salary: Competitive + benefits About Our Client Our client is an award-winning Google Cloud Premier Partner. They are dedicated to accelerating digital transformation for enterprise clients across the UK and globally. They embrace a culture where taking responsibility is at the forefront of everything they do, empowering each team member to take pride in their work, own their actions, and contribute to their collective success. By joining them, you'll be entering an environment specifically designed to help you grow into a leading consultative voice for their customers. About the Role Are you ready to bridge the gap between business strategy and Google Cloud Technology? Our client is looking for an ambitious Cloud Solutions Engineer to be the delivery engine behind their 'AI Navigator' solution. In this role, you will lead consultancy engagements, helping their customers move from AI curiosity to a concrete, high-value roadmap. You will be supported directly by the AI Innovation Lead for strategy and the Professional Services team for technical execution. When you aren't delivering AI Navigators, you will operate as a crucial technical pre-sales resource, supporting their commercial team with discovery calls, value assessments, and product demonstrations across the wider Google Cloud stack. What You'll Do Partner with Account Executives to deeply understand customer IT landscapes, pain points, and business drivers. Act as the face of consultancy engagements by interviewing stakeholders and crafting prioritised, strategic business cases. Lead AI discovery through use-case driven interviews and executive overview sessions. Translate qualitative pain points into compelling quantitative business cases highlighting ROI, time savings, and efficiency gains. Map customer requirements to specific Google Cloud capabilities, such as Vertex AI, Gemini, and BigQuery. Perform confident, high-level demonstrations of Google Cloud products to spark customer excitement. Work in partnership with the Professional Services team to validate that proposed AI use cases are technically viable. What They Are Looking For A proven track record in a customer-facing technical role. A strong foundational understanding of the Google Cloud Platform (GCP) ecosystem. Comfort discussing how data, infrastructure, and AI services interact within GCP. Exceptional presentation and communication skills, with the ability to distil concepts into compelling narratives. An inherent ability to build trust quickly with both technical and non-technical business leaders. Desirable: Google Cloud Digital Leader and Generative AI Leader certifications. Bonus: The ability to configure light technical demos or prototypes using low-code/no-code tools like Vertex AI Agent Builder. Why Join Our Client? They offer a culture where taking responsibility is at the forefront, and they support your work-life balance with freedom, flexibility, and trust. Their benefits include: A flexible hybrid model working two days per week in their Leeds office. 25 days holiday, plus bank holidays. Private health insurance with BUPA. A Personal Development Plan, along with course funding. A free Deliveroo lunch one day per week when in the office. Regular social and well-being events, including free fitness classes.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
10/03/2026
Full time
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Engineer - Field Based Location: Field Based - to cover the South of England Salary: £30k-£35k Depending on experience + Company Profit Share Hours: 37.5 hours per week The Role This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Mileage will be paid at approved Mileage rates set by GOV UK. Skills & Experience Strong verbal and written communication skills. Excellent interpersonal skills, able to engage technical and non technical users. Enthusiastic and methodical approach to incident resolution and request fulfilment. Skilled in coaching and mentoring for team development. Strong IT troubleshooting and problem solving abilities. Good knowledge of standard IT hardware (PCs, laptops, printers). Competent with Windows imaging and deployment tools. Proficient in installing and configuring Microsoft 365. Solid understanding of IT infrastructure, including servers and switches. Experience with network installs and comms cabinet patching. Knowledge of Microsoft Windows OS, including Server. Competent in Active Directory administration. Understanding of IP addressing, DNS and DHCP. Skilled in Group Policy troubleshooting. Familiar with virtualisation (Hyper V/VMware). This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) Company car including private use + mileage 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. About Them Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their company for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
10/03/2026
Full time
IT Engineer - Field Based Location: Field Based - to cover the South of England Salary: £30k-£35k Depending on experience + Company Profit Share Hours: 37.5 hours per week The Role This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Mileage will be paid at approved Mileage rates set by GOV UK. Skills & Experience Strong verbal and written communication skills. Excellent interpersonal skills, able to engage technical and non technical users. Enthusiastic and methodical approach to incident resolution and request fulfilment. Skilled in coaching and mentoring for team development. Strong IT troubleshooting and problem solving abilities. Good knowledge of standard IT hardware (PCs, laptops, printers). Competent with Windows imaging and deployment tools. Proficient in installing and configuring Microsoft 365. Solid understanding of IT infrastructure, including servers and switches. Experience with network installs and comms cabinet patching. Knowledge of Microsoft Windows OS, including Server. Competent in Active Directory administration. Understanding of IP addressing, DNS and DHCP. Skilled in Group Policy troubleshooting. Familiar with virtualisation (Hyper V/VMware). This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) Company car including private use + mileage 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. About Them Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their company for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
04/10/2025
Full time
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
04/10/2025
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
Project Manager - SaaS / Insurance Location - Remote - occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform - helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We're looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you'll plan, deliver, and oversee projects end-to-end-working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You'll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you'll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we're looking for: 3+ years' project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
03/10/2025
Full time
Project Manager - SaaS / Insurance Location - Remote - occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform - helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We're looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you'll plan, deliver, and oversee projects end-to-end-working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You'll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you'll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we're looking for: 3+ years' project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
Get Staffed Online Recruitment Limited
Brighton, Sussex
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
01/10/2025
Full time
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB
14/09/2021
Full time
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB
