Get Staffed Online Recruitment Limited
Bristol, Gloucestershire
Business Development Manager National Permanent Are you a self-motivated people person with a hunter mentality looking for an opportunity to make a business development role your own? Would you like to utilise your honed communication skills in a role in order to build, nurture and maximise relationships? Do you value working autonomously as part of a supportive team? If so, then our client may have the role for you. Our client is looking for a Business Development Manager to join them at an exciting time to assist them in achieving ambitious growth targets. About Our Client Our client is one of the leading experts in specialised people tracing and asset repatriation services worldwide and their expertise and reputation for quality has been developed over almost 60 years. They work for a diverse range of clients including professional services firms, financial institutions, and public bodies, from all sectors. What You'll Be Doing You will join the team and through training, develop an understanding of the business across its core solution areas in order to build, nurture and maximise solicitor firm relationships across all channels but primarily, face to face. You will work in line with strategy plans as set out by the business to drive lead generation and meet the business' sales targets. Duties may include, but are not limited to: Building, nurturing and maximising relationships with new and existing legal clients. Generating new leads and opportunities from new and existing legal clients through delivery of technical presentations, service proposition and USPs to legal teams in a competitive market environment. Being the face of the business at legal and networking events. This is a national role, and so extensive travel is required. The Ideal Candidate Our client understands you may not have all of the below skills or experience, but they would encourage you to apply if you have some of the below: Previous experience of generating leads and opportunities in the professional services' sector in a field-based sales or target driven role. Understanding of the legal sector and law firm structures, ideally in the private client practice area. Excellent communication skills. Problem solving skills, including objection handling. Experience of working to set KPI's and objectives. What They Can Offer You: Competitive OTE package and car allowance. 25 days Holiday Entitlement (increasing annually to 30). Buy up to 5 days holiday per year. Health Cash Plan Cash back for dental, optical, and other treatments. PERKS Employee discounts across a range of high street products. Salary sacrifice benefit options such as dental. Income protection insurance. Life assurance policy. Company pension (matched contribution up to 5%). 12 weeks enhanced parental leave policy. Cycle to work scheme. Need to Know: Salary: DOE; Competitive OTE package; Car allowance. Location: Remote, with quarterly visits to their offices in Bristol. Hours: 37.5 per week; Flexible working. Start date: Flexible; ASAP preferred. Equality and Diversity Our client is committed to equality and diversity in employment and all their activities. They ensure that all successful applicants are selected based on their relevant merits and experience and that people are given equal opportunities within the workplace. If this opportunity excites you and you'd like to consider joining them, please apply today with your CV!
05/02/2026
Full time
Business Development Manager National Permanent Are you a self-motivated people person with a hunter mentality looking for an opportunity to make a business development role your own? Would you like to utilise your honed communication skills in a role in order to build, nurture and maximise relationships? Do you value working autonomously as part of a supportive team? If so, then our client may have the role for you. Our client is looking for a Business Development Manager to join them at an exciting time to assist them in achieving ambitious growth targets. About Our Client Our client is one of the leading experts in specialised people tracing and asset repatriation services worldwide and their expertise and reputation for quality has been developed over almost 60 years. They work for a diverse range of clients including professional services firms, financial institutions, and public bodies, from all sectors. What You'll Be Doing You will join the team and through training, develop an understanding of the business across its core solution areas in order to build, nurture and maximise solicitor firm relationships across all channels but primarily, face to face. You will work in line with strategy plans as set out by the business to drive lead generation and meet the business' sales targets. Duties may include, but are not limited to: Building, nurturing and maximising relationships with new and existing legal clients. Generating new leads and opportunities from new and existing legal clients through delivery of technical presentations, service proposition and USPs to legal teams in a competitive market environment. Being the face of the business at legal and networking events. This is a national role, and so extensive travel is required. The Ideal Candidate Our client understands you may not have all of the below skills or experience, but they would encourage you to apply if you have some of the below: Previous experience of generating leads and opportunities in the professional services' sector in a field-based sales or target driven role. Understanding of the legal sector and law firm structures, ideally in the private client practice area. Excellent communication skills. Problem solving skills, including objection handling. Experience of working to set KPI's and objectives. What They Can Offer You: Competitive OTE package and car allowance. 25 days Holiday Entitlement (increasing annually to 30). Buy up to 5 days holiday per year. Health Cash Plan Cash back for dental, optical, and other treatments. PERKS Employee discounts across a range of high street products. Salary sacrifice benefit options such as dental. Income protection insurance. Life assurance policy. Company pension (matched contribution up to 5%). 12 weeks enhanced parental leave policy. Cycle to work scheme. Need to Know: Salary: DOE; Competitive OTE package; Car allowance. Location: Remote, with quarterly visits to their offices in Bristol. Hours: 37.5 per week; Flexible working. Start date: Flexible; ASAP preferred. Equality and Diversity Our client is committed to equality and diversity in employment and all their activities. They ensure that all successful applicants are selected based on their relevant merits and experience and that people are given equal opportunities within the workplace. If this opportunity excites you and you'd like to consider joining them, please apply today with your CV!
Get Staffed Online Recruitment Limited
West Bromwich, West Midlands
E-commerce and Marketplace Manager Company Overview Our client is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels. Role Overview Title: E-commerce and Marketplace Manager Location: West Bromwich, West Midlands (On-site) Salary: £45,000 per annum + Performance Bonus (post-target period) Job Type: Full-time, Permanent Reports to: MD Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website); Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing; Take operational responsibility to cater to new growth working with cross-functional teams. Key Responsibilities: Manage and update online marketplaces with accurate product information, pricing, and imagery. Optimise product listings with engaging content, relevant keywords, and SEO best practices. Develop and implement strategies to increase online traffic, conversion rates, and online sales. Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns. Ownership of Online P&L. Analyse E-commerce performance using Google Analytics and other tools to report on KPIs. Support retail partners in enhancing their online sales performance. Delivering B2B via web portal compared to existing manual order management. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment. Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B. Ownership of WMS and Inventory Management working alongside the Warehouse Manager. Work with product, sales, and development teams to launch new product offerings. Oversee CRM, IT systems, and troubleshoot E-commerce platform issues. Deliver exceptional customer experience by managing enquiries and improving the website UX. Skills and Experience: Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing. Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms. Understanding of SEO, PPC, and digital marketing strategies. Proficiency in Google Analytics, Search Console, and reporting tools. Deep experience with at least 1 Marketplace Amazon, eBay, B&Q, or other major marketplaces. Analytical mindset with ability to interpret and act on data insights. AI understanding and practice in E-commerce. Excellent written and verbal communication skills. Strong multitasking and project management capabilities. Knowledge of UX/UI design principles. Preferred Qualifications: Bachelor s Degree in Marketing, Business, or a related field. Experience in the bathroom, home improvement, or retail sector. Familiarity with Klaviyo, Mailchimp, or other email marketing tools. Basic knowledge of HTML/CSS for minor site adjustments. Benefits: Competitive salary and performance-based incentives. 28 Days Statutory Holidays + Birthday off. Staff discounts on products. Professional development and training opportunities. Friendly and supportive work environment. Candidate Fit This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client s online performance.
04/02/2026
Full time
E-commerce and Marketplace Manager Company Overview Our client is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels. Role Overview Title: E-commerce and Marketplace Manager Location: West Bromwich, West Midlands (On-site) Salary: £45,000 per annum + Performance Bonus (post-target period) Job Type: Full-time, Permanent Reports to: MD Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website); Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing; Take operational responsibility to cater to new growth working with cross-functional teams. Key Responsibilities: Manage and update online marketplaces with accurate product information, pricing, and imagery. Optimise product listings with engaging content, relevant keywords, and SEO best practices. Develop and implement strategies to increase online traffic, conversion rates, and online sales. Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns. Ownership of Online P&L. Analyse E-commerce performance using Google Analytics and other tools to report on KPIs. Support retail partners in enhancing their online sales performance. Delivering B2B via web portal compared to existing manual order management. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment. Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B. Ownership of WMS and Inventory Management working alongside the Warehouse Manager. Work with product, sales, and development teams to launch new product offerings. Oversee CRM, IT systems, and troubleshoot E-commerce platform issues. Deliver exceptional customer experience by managing enquiries and improving the website UX. Skills and Experience: Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing. Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms. Understanding of SEO, PPC, and digital marketing strategies. Proficiency in Google Analytics, Search Console, and reporting tools. Deep experience with at least 1 Marketplace Amazon, eBay, B&Q, or other major marketplaces. Analytical mindset with ability to interpret and act on data insights. AI understanding and practice in E-commerce. Excellent written and verbal communication skills. Strong multitasking and project management capabilities. Knowledge of UX/UI design principles. Preferred Qualifications: Bachelor s Degree in Marketing, Business, or a related field. Experience in the bathroom, home improvement, or retail sector. Familiarity with Klaviyo, Mailchimp, or other email marketing tools. Basic knowledge of HTML/CSS for minor site adjustments. Benefits: Competitive salary and performance-based incentives. 28 Days Statutory Holidays + Birthday off. Staff discounts on products. Professional development and training opportunities. Friendly and supportive work environment. Candidate Fit This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client s online performance.
Digital Marketing Executive Our client has been in business for over 30 years, producing its first website over 20 years ago. They have a small, friendly team but are expanding and are currently looking for a full-time Digital Marketing Executive to join them in Easingwold, near York. Now s the perfect time to join and grow with them. They work with local and national businesses to define their brand, build great websites, and deliver digital experiences that get results. From SEO and PPC to AEO and social media strategy, they create highly successful multi-channel campaigns that help their clients grow and expand. Our client is looking for a talented Digital Marketing Executive to join their growing team and drive performance across a range of digital channels. If you re analytical, creative, and results-driven, and excited by the idea of making a measurable impact for clients across diverse sectors, they would love to hear from you. Requirements: 1 2+ years of hands-on experience in digital marketing, ideally within an agency environment. Strong understanding of PPC, SEO and social media marketing with the ability to manage multi-channel strategies. Confident managing budgets, analysing data, and delivering against performance goals. Analytical and detail-oriented, with a solid grasp of tracking, reporting, and optimisation techniques. Excellent written and verbal communication skills able to craft effective ad copy, optimise content, and communicate insights clearly. A proactive, curious, and adaptable mindset, with a passion for staying ahead in a fast-evolving digital landscape. Benefits: Competitive salary. 25 days holiday. Closed between Christmas and New Year. Flexible working hours. Laptop and extra monitor provided so you can work remotely when needed. Modern offices at the heart of a picturesque market town with plenty of local shops and transport links. A relaxed working atmosphere with a friendly bunch of people. Regular social events. Local gym membership. Free hosting space for your personal projects. Client and employee referral reward schemes. Personal training allowance.
04/02/2026
Full time
Digital Marketing Executive Our client has been in business for over 30 years, producing its first website over 20 years ago. They have a small, friendly team but are expanding and are currently looking for a full-time Digital Marketing Executive to join them in Easingwold, near York. Now s the perfect time to join and grow with them. They work with local and national businesses to define their brand, build great websites, and deliver digital experiences that get results. From SEO and PPC to AEO and social media strategy, they create highly successful multi-channel campaigns that help their clients grow and expand. Our client is looking for a talented Digital Marketing Executive to join their growing team and drive performance across a range of digital channels. If you re analytical, creative, and results-driven, and excited by the idea of making a measurable impact for clients across diverse sectors, they would love to hear from you. Requirements: 1 2+ years of hands-on experience in digital marketing, ideally within an agency environment. Strong understanding of PPC, SEO and social media marketing with the ability to manage multi-channel strategies. Confident managing budgets, analysing data, and delivering against performance goals. Analytical and detail-oriented, with a solid grasp of tracking, reporting, and optimisation techniques. Excellent written and verbal communication skills able to craft effective ad copy, optimise content, and communicate insights clearly. A proactive, curious, and adaptable mindset, with a passion for staying ahead in a fast-evolving digital landscape. Benefits: Competitive salary. 25 days holiday. Closed between Christmas and New Year. Flexible working hours. Laptop and extra monitor provided so you can work remotely when needed. Modern offices at the heart of a picturesque market town with plenty of local shops and transport links. A relaxed working atmosphere with a friendly bunch of people. Regular social events. Local gym membership. Free hosting space for your personal projects. Client and employee referral reward schemes. Personal training allowance.
Front-end Developer Our client has been in business for over 30 years, producing its first website over 20 years ago. They have a small, friendly team but are expanding and are currently looking for a full-time Front-end Web Developer to join them in Easingwold, near York. Now s the perfect time to join and grow with them. The job is varied with many interesting clients and projects on which to apply your skills and learn new ones. They build anything from single page sites to e-commerce and large CMS based sites; they even develop bespoke apps. All of their web builds are responsive, and you will be required either to build from scratch from Photoshop files or help to maintain existing sites. The team is very flexible so there will be plenty of help and training from within the team, but they also encourage self-development and can provide the resources to further your skills. All their staff are encouraged to give creative input in order to help customers improve their online presence and help them achieve greater success. Our client is looking for self-motivated candidates who interact well with the team in an open, relaxed and fun environment. Requirements: Knowledge of PHP, HTML, CSS and JavaScript. Experience with SASS or LESS. Experience of WordPress or other CMSs. Some Laravel experience would be beneficial. Experience building responsive websites. Excellent attention to detail. Strong communication skills. Organised and self-motivated. A willingness to learn and keep up with web development trends. Some experience of Adobe Photoshop. Benefits: Competitive salary. 25 days holiday. Closed between Christmas and New Year. Flexible working hours. Laptop and extra monitor provided so you can work remotely when needed. Modern offices at the heart of a picturesque market town with plenty of local shops and transport links. A relaxed working atmosphere with a friendly bunch of people. Regular social events. Local gym membership. Free hosting space for your personal projects. Client and employee referral reward schemes. Personal training allowance.
04/02/2026
Full time
Front-end Developer Our client has been in business for over 30 years, producing its first website over 20 years ago. They have a small, friendly team but are expanding and are currently looking for a full-time Front-end Web Developer to join them in Easingwold, near York. Now s the perfect time to join and grow with them. The job is varied with many interesting clients and projects on which to apply your skills and learn new ones. They build anything from single page sites to e-commerce and large CMS based sites; they even develop bespoke apps. All of their web builds are responsive, and you will be required either to build from scratch from Photoshop files or help to maintain existing sites. The team is very flexible so there will be plenty of help and training from within the team, but they also encourage self-development and can provide the resources to further your skills. All their staff are encouraged to give creative input in order to help customers improve their online presence and help them achieve greater success. Our client is looking for self-motivated candidates who interact well with the team in an open, relaxed and fun environment. Requirements: Knowledge of PHP, HTML, CSS and JavaScript. Experience with SASS or LESS. Experience of WordPress or other CMSs. Some Laravel experience would be beneficial. Experience building responsive websites. Excellent attention to detail. Strong communication skills. Organised and self-motivated. A willingness to learn and keep up with web development trends. Some experience of Adobe Photoshop. Benefits: Competitive salary. 25 days holiday. Closed between Christmas and New Year. Flexible working hours. Laptop and extra monitor provided so you can work remotely when needed. Modern offices at the heart of a picturesque market town with plenty of local shops and transport links. A relaxed working atmosphere with a friendly bunch of people. Regular social events. Local gym membership. Free hosting space for your personal projects. Client and employee referral reward schemes. Personal training allowance.
About Our Client Our client is an inspiring place to work. They are an award-winning, independent company, leading in their field and offering a refreshingly different experience to the larger IT solutions providers. Their team has worked on some of the biggest projects in the UK and Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business. With expertise in Connectivity, Networks, Smart Buildings, Advanced Wi-Fi, Cybersecurity and Managed IT Services, they proudly support a diverse client base across the public and private sectors. They are passionate about continuous learning and invest heavily in their people, supporting everything from technical certifications to soft skills and personal development. If you re looking to grow your career with a forward-thinking team that truly values innovation and impact, you ll fit right in. They welcome applicants from all backgrounds and aim to offer all their staff the support they need to achieve their career goals. They particularly welcome candidates form under-represented groups in the Tech Community. What You Can Expect from Our Client: Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave. Working Pattern: Flexible, office and home. Location: Superb, open-plan, modern office, right next to Brighton station. Work/Life Balance: 25 days annual leave plus flexible working opportunities. Wellness & Wellbeing: They take their teams health seriously activities, socials and coaching are routine to them. The Role Our client is seeking a highly experienced and results-driven Senior Project Manager to lead complex IT infrastructure and networking projects, including large-scale construction and implementation efforts. This role will focus on the delivery of enterprise-grade IT solutions, with a strong emphasis on working with industry-leading technologies including Cisco, Palo Alto, and Fortinet. You will be responsible for managing end-to-end project lifecycles from pre-sales, through planning and design, implementation and handover within construction and corporate environments. This is a strategic role that requires technical knowledge, leadership, and excellent stakeholder management skills. What You ll Be Doing: Lead cross-functional teams in the planning, execution, and delivery of IT infrastructure and network projects, often in conjunction with new construction or renovation efforts. Manage multiple concurrent projects while ensuring alignment with scope, budget, timeline, and quality goals. Collaborate with engineering, client IT and construction teams to design and implement robust network solutions. Ensure all networking and infrastructure solutions adhere to the relevant specifications. Oversee project-level supplier management and coordination. Manage stakeholder expectations and project communications across technical and non-technical audiences. Identify and mitigate project risks and issues proactively. Track and report on project KPIs, milestones, and deliverables using appropriate tools (e.g. MS Project, Salesforce, ClickUp/Monday). Support change management, documentation, and handoff to operational teams. Mentoring other members of the project team and Engineers. Assisting the Head of Projects with setting direction, refining process and driving continuous improvement. About You: Project Management Expertise: 5+ years of experience managing IT projects, particularly in networking, infrastructure, and construction or facilities build-out environments. Certified in PMP, APM, PRINCE2, or equivalent. Technical Knowledge: Proven experience with Cisco, Palo Alto Networks, Fortinet, Microsoft 365, Azure, and AWS. Hands-on familiarity with enterprise-grade networking, firewalls, Wi-Fi, structured cabling, physical security, and data centre technologies. IT Operations & Security: Solid understanding of IT service delivery, systems integration, and security technologies. Communication & Stakeholder Engagement: Exceptional communication and organisational skills, with the ability to engage stakeholders at all levels, driving positive contributions. Leadership & Delivery: Skilled in managing budgets, schedules, and resources in fast-paced environments. Strong problem-solving abilities and experience working with both large enterprises and smaller organisations. Benefits: 22 days Annual Leave + Bank Holidays. Health Cash Plan, Annual Bonus Scheme, Opportunity and Colleague-Led Spot Bonus Schemes. Cycle2Work Scheme, Headspace Subscription, Perkbox Benefits Program, and more. Remote Work & Flexible Hours, Regular Social Events. Extensive training and development opportunities with paid study leave. Community focused groups such as their in-house Diversity, Inclusion and Belonging Team and Culture Club.
01/02/2026
Full time
About Our Client Our client is an inspiring place to work. They are an award-winning, independent company, leading in their field and offering a refreshingly different experience to the larger IT solutions providers. Their team has worked on some of the biggest projects in the UK and Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business. With expertise in Connectivity, Networks, Smart Buildings, Advanced Wi-Fi, Cybersecurity and Managed IT Services, they proudly support a diverse client base across the public and private sectors. They are passionate about continuous learning and invest heavily in their people, supporting everything from technical certifications to soft skills and personal development. If you re looking to grow your career with a forward-thinking team that truly values innovation and impact, you ll fit right in. They welcome applicants from all backgrounds and aim to offer all their staff the support they need to achieve their career goals. They particularly welcome candidates form under-represented groups in the Tech Community. What You Can Expect from Our Client: Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave. Working Pattern: Flexible, office and home. Location: Superb, open-plan, modern office, right next to Brighton station. Work/Life Balance: 25 days annual leave plus flexible working opportunities. Wellness & Wellbeing: They take their teams health seriously activities, socials and coaching are routine to them. The Role Our client is seeking a highly experienced and results-driven Senior Project Manager to lead complex IT infrastructure and networking projects, including large-scale construction and implementation efforts. This role will focus on the delivery of enterprise-grade IT solutions, with a strong emphasis on working with industry-leading technologies including Cisco, Palo Alto, and Fortinet. You will be responsible for managing end-to-end project lifecycles from pre-sales, through planning and design, implementation and handover within construction and corporate environments. This is a strategic role that requires technical knowledge, leadership, and excellent stakeholder management skills. What You ll Be Doing: Lead cross-functional teams in the planning, execution, and delivery of IT infrastructure and network projects, often in conjunction with new construction or renovation efforts. Manage multiple concurrent projects while ensuring alignment with scope, budget, timeline, and quality goals. Collaborate with engineering, client IT and construction teams to design and implement robust network solutions. Ensure all networking and infrastructure solutions adhere to the relevant specifications. Oversee project-level supplier management and coordination. Manage stakeholder expectations and project communications across technical and non-technical audiences. Identify and mitigate project risks and issues proactively. Track and report on project KPIs, milestones, and deliverables using appropriate tools (e.g. MS Project, Salesforce, ClickUp/Monday). Support change management, documentation, and handoff to operational teams. Mentoring other members of the project team and Engineers. Assisting the Head of Projects with setting direction, refining process and driving continuous improvement. About You: Project Management Expertise: 5+ years of experience managing IT projects, particularly in networking, infrastructure, and construction or facilities build-out environments. Certified in PMP, APM, PRINCE2, or equivalent. Technical Knowledge: Proven experience with Cisco, Palo Alto Networks, Fortinet, Microsoft 365, Azure, and AWS. Hands-on familiarity with enterprise-grade networking, firewalls, Wi-Fi, structured cabling, physical security, and data centre technologies. IT Operations & Security: Solid understanding of IT service delivery, systems integration, and security technologies. Communication & Stakeholder Engagement: Exceptional communication and organisational skills, with the ability to engage stakeholders at all levels, driving positive contributions. Leadership & Delivery: Skilled in managing budgets, schedules, and resources in fast-paced environments. Strong problem-solving abilities and experience working with both large enterprises and smaller organisations. Benefits: 22 days Annual Leave + Bank Holidays. Health Cash Plan, Annual Bonus Scheme, Opportunity and Colleague-Led Spot Bonus Schemes. Cycle2Work Scheme, Headspace Subscription, Perkbox Benefits Program, and more. Remote Work & Flexible Hours, Regular Social Events. Extensive training and development opportunities with paid study leave. Community focused groups such as their in-house Diversity, Inclusion and Belonging Team and Culture Club.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds Marshalls Mill, Holbeck Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments. Company Overview Our client is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust. Core Role Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring their clients' success. Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you ll escalate issues appropriately to ensure a smooth service experience. You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside their business support team to produce client quotes and ensure accurate billing. This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help our client provide an excellent service to their customers. Competencies: Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors. Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure. Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery. Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement. Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business. Collaboration and Teamwork: A positive team player and self-starter. The ideal candidate will have the following experience: Service Desk: 3+ Years (preferred). IT Support: 3+ Years (preferred). Working within a service provider (preferred). And the below skills: Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies. Experience with Android, iOS, macOS, and Windows (10 and later). Ability to assemble and replace PC parts. Strong attention to detail and excellent telephone manner to communicate clearly with clients. A full job description is included on the application page. What is on offer: City centre location with free on-site parking. 8% employer pension contribution. Performance-related annual bonus. Professional development support allowance. Click apply now and upload an up-to-date CV.
01/02/2026
Full time
Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds Marshalls Mill, Holbeck Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments. Company Overview Our client is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust. Core Role Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring their clients' success. Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you ll escalate issues appropriately to ensure a smooth service experience. You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside their business support team to produce client quotes and ensure accurate billing. This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help our client provide an excellent service to their customers. Competencies: Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors. Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure. Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery. Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement. Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business. Collaboration and Teamwork: A positive team player and self-starter. The ideal candidate will have the following experience: Service Desk: 3+ Years (preferred). IT Support: 3+ Years (preferred). Working within a service provider (preferred). And the below skills: Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies. Experience with Android, iOS, macOS, and Windows (10 and later). Ability to assemble and replace PC parts. Strong attention to detail and excellent telephone manner to communicate clearly with clients. A full job description is included on the application page. What is on offer: City centre location with free on-site parking. 8% employer pension contribution. Performance-related annual bonus. Professional development support allowance. Click apply now and upload an up-to-date CV.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Business Development Manager Drainage / Utilities Basic salary: £36,000 £46,000 per annum, depending on experience Our client is a trusted leader in environmental services, specialising in comprehensive drainage, liquid waste and bulk tankers. With a commitment to excellence, they deliver high-quality, reliable, and efficient services tailored to meet the unique needs of their clients nationwide. They specialise in Drainage, Industrial Services, Tankering, and Utility Surveys, with depots across the UK and headquarters in Ossett, West Yorkshire. Their Commercial and Industrial Division provides essential services to a wide range of sectors, and this role offers an excellent opportunity to expand their client base, strengthen relationships, and deliver sustainable growth. They are looking for a motivated and commercially focused Business Development Manager with proven experience in winning contracts and growing business within the commercial and industrial sectors. Key Responsibilities: Working with the operations team to plan and execute works within time and budget constraints. Understanding of environmental legislative and health and safety compliance. Identify and secure new business opportunities within commercial and industrial sectors. Build and maintain strong relationships with clients, ensuring long-term partnerships and repeat business. Work closely with senior management to design and implement growth strategies for the division. Represent the company at industry events, exhibitions, and networking opportunities. Prepare and deliver proposals, tenders, and client presentations. Monitor market trends and competitor activity to spot opportunities for growth and innovation. Collaborate with operational teams to ensure projects are delivered efficiently, on time, and in line with client expectations. Report regularly on sales pipeline, performance, and KPI achievement. Essential Skills and Attributes: Strong track record in business development or sales (B2B) within commercial, industrial, or facilities sectors. Strong communication, negotiation, presentation and closing skills. Strong commercial awareness with the ability to develop tailored solutions for clients. Ability to build lasting relationships with decision-makers across multiple industries. Proactive and self-motivated, with the ability to work independently and as part of a wider team. IT literate with strong presentation and reporting skills. Full UK Driving Licence (essential). Desirable Experience: Knowledge of drainage and utilities. Previous experience in pricing and preparing tenders and bids commercial contracts. What Our Client Offers: Competitive base salary and commission package. Company Pension Scheme. Health and wellbeing programme. Company Vehicle. Free on-site parking at depots. Training and professional development opportunities. A chance to be part of a forward-thinking, ambitious company in an exciting growth phase.
01/02/2026
Full time
Business Development Manager Drainage / Utilities Basic salary: £36,000 £46,000 per annum, depending on experience Our client is a trusted leader in environmental services, specialising in comprehensive drainage, liquid waste and bulk tankers. With a commitment to excellence, they deliver high-quality, reliable, and efficient services tailored to meet the unique needs of their clients nationwide. They specialise in Drainage, Industrial Services, Tankering, and Utility Surveys, with depots across the UK and headquarters in Ossett, West Yorkshire. Their Commercial and Industrial Division provides essential services to a wide range of sectors, and this role offers an excellent opportunity to expand their client base, strengthen relationships, and deliver sustainable growth. They are looking for a motivated and commercially focused Business Development Manager with proven experience in winning contracts and growing business within the commercial and industrial sectors. Key Responsibilities: Working with the operations team to plan and execute works within time and budget constraints. Understanding of environmental legislative and health and safety compliance. Identify and secure new business opportunities within commercial and industrial sectors. Build and maintain strong relationships with clients, ensuring long-term partnerships and repeat business. Work closely with senior management to design and implement growth strategies for the division. Represent the company at industry events, exhibitions, and networking opportunities. Prepare and deliver proposals, tenders, and client presentations. Monitor market trends and competitor activity to spot opportunities for growth and innovation. Collaborate with operational teams to ensure projects are delivered efficiently, on time, and in line with client expectations. Report regularly on sales pipeline, performance, and KPI achievement. Essential Skills and Attributes: Strong track record in business development or sales (B2B) within commercial, industrial, or facilities sectors. Strong communication, negotiation, presentation and closing skills. Strong commercial awareness with the ability to develop tailored solutions for clients. Ability to build lasting relationships with decision-makers across multiple industries. Proactive and self-motivated, with the ability to work independently and as part of a wider team. IT literate with strong presentation and reporting skills. Full UK Driving Licence (essential). Desirable Experience: Knowledge of drainage and utilities. Previous experience in pricing and preparing tenders and bids commercial contracts. What Our Client Offers: Competitive base salary and commission package. Company Pension Scheme. Health and wellbeing programme. Company Vehicle. Free on-site parking at depots. Training and professional development opportunities. A chance to be part of a forward-thinking, ambitious company in an exciting growth phase.
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
04/10/2025
Full time
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
04/10/2025
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
Project Manager - SaaS / Insurance Location - Remote - occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform - helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We're looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you'll plan, deliver, and oversee projects end-to-end-working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You'll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you'll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we're looking for: 3+ years' project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
03/10/2025
Full time
Project Manager - SaaS / Insurance Location - Remote - occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform - helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We're looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you'll plan, deliver, and oversee projects end-to-end-working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You'll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you'll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we're looking for: 3+ years' project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
Get Staffed Online Recruitment Limited
Brighton, Sussex
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
01/10/2025
Full time
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB
14/09/2021
Full time
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB