Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our client s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join? Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
12/12/2025
Full time
Service Desk Technician - IT and Telecoms Salary: £25 30k per annum Setting: Office-based Sheffield City Centre Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) the bulk of our client s work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join? Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.
Get Staffed Online Recruitment Limited
Alton, Hampshire
Training and Technical Engineer Salary Range: £29 - £33k p.a. Location: Alton, Hampshire Purpose of the Job To provide first-class technical and regulatory training in hydrostatic testing to new and existing customers. To ensure the effective operation, maintenance, and support of hydrostatic testing equipment by delivering expert installation, support, servicing and calibration. The role supports customers both on-site and remotely, ensuring safety, compliance with relevant regulations, and minimal disruption to operations, while maintaining high standards of professionalism and technical excellence. The Training and Technical Engineer is accountable for a number of key tasks and responsibilities, not limited to, but including: Servicing and Calibration: Perform routine servicing and calibration of hydrostatic test rigs. Conduct pressure gauge calibration and repairs on test system components in the workshop. Fault Diagnosis and Repair: Carry out on-site fault diagnosis and repairs of high-pressure gas cylinder testing systems. System Installation and Commissioning: Install and commission complete systems. Implement upgrades and modifications to existing systems. Complete all associated documentation and admin tasks. Field Work and Customer Interaction: Work unsupervised at customer premises, often in industrial environments. Liaise with customer staff at all levels in a professional and courteous manner. Ensure safety and efficiency while minimising disruption to customer operations. Maintain a positive, professional image at all times. Technical Support: Provide technical assistance directly to customers via email, phone, or in person. Support internal colleagues and contribute to the preparation of customer quotations. Customer Training: Deliver training courses (face-to-face and remote) on DOT Regulations (CFR49) / ADR Regulations / Operational procedures / Bespoke training solutions. Contribute to the development and updating of training materials in line with regulatory and other changes. Handle pre- and post-course administration. Contribute to the development of new courses. Travel Requirements: Travel throughout the UK, with occasional overnight stays. Occasional travel overseas, primarily within Europe. Experience / Knowledge / Skills / Education / Qualifications Essential Requirements: Degree, HNC, or ONC in an engineering-related discipline. Previous experience in a mechanically biased servicing or technical support role. Flexible with working hours and travel. Strong communication skills, comfortable presenting to small groups (technicians, supervisors, managers, and international customers). Competent in the use of Microsoft Office packages. Confident, people-focused, and detail-oriented. Organised and self-reliant with practical problem-solving abilities. Good manual dexterity and physical fitness. Good eyesight (correctable with glasses). Full UK driving licence. Valid passport. Desirable Skills and Experience: Knowledge of other languages, particularly French or German. Experience in a training or teaching role. Background in pressure testing or related industry. Familiarity with DOT CFR49 and/or ADR regulations.
03/12/2025
Full time
Training and Technical Engineer Salary Range: £29 - £33k p.a. Location: Alton, Hampshire Purpose of the Job To provide first-class technical and regulatory training in hydrostatic testing to new and existing customers. To ensure the effective operation, maintenance, and support of hydrostatic testing equipment by delivering expert installation, support, servicing and calibration. The role supports customers both on-site and remotely, ensuring safety, compliance with relevant regulations, and minimal disruption to operations, while maintaining high standards of professionalism and technical excellence. The Training and Technical Engineer is accountable for a number of key tasks and responsibilities, not limited to, but including: Servicing and Calibration: Perform routine servicing and calibration of hydrostatic test rigs. Conduct pressure gauge calibration and repairs on test system components in the workshop. Fault Diagnosis and Repair: Carry out on-site fault diagnosis and repairs of high-pressure gas cylinder testing systems. System Installation and Commissioning: Install and commission complete systems. Implement upgrades and modifications to existing systems. Complete all associated documentation and admin tasks. Field Work and Customer Interaction: Work unsupervised at customer premises, often in industrial environments. Liaise with customer staff at all levels in a professional and courteous manner. Ensure safety and efficiency while minimising disruption to customer operations. Maintain a positive, professional image at all times. Technical Support: Provide technical assistance directly to customers via email, phone, or in person. Support internal colleagues and contribute to the preparation of customer quotations. Customer Training: Deliver training courses (face-to-face and remote) on DOT Regulations (CFR49) / ADR Regulations / Operational procedures / Bespoke training solutions. Contribute to the development and updating of training materials in line with regulatory and other changes. Handle pre- and post-course administration. Contribute to the development of new courses. Travel Requirements: Travel throughout the UK, with occasional overnight stays. Occasional travel overseas, primarily within Europe. Experience / Knowledge / Skills / Education / Qualifications Essential Requirements: Degree, HNC, or ONC in an engineering-related discipline. Previous experience in a mechanically biased servicing or technical support role. Flexible with working hours and travel. Strong communication skills, comfortable presenting to small groups (technicians, supervisors, managers, and international customers). Competent in the use of Microsoft Office packages. Confident, people-focused, and detail-oriented. Organised and self-reliant with practical problem-solving abilities. Good manual dexterity and physical fitness. Good eyesight (correctable with glasses). Full UK driving licence. Valid passport. Desirable Skills and Experience: Knowledge of other languages, particularly French or German. Experience in a training or teaching role. Background in pressure testing or related industry. Familiarity with DOT CFR49 and/or ADR regulations.
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
Cyber Security Consultant £30,000 £45,000 per annum Melton Mowbray Role Summary Our client is a growing MSP based in Melton Mowbray, helping organisations of all sizes strengthen their security posture and achieve recognised certifications. They are looking for a skilled Cyber Security Consultant specialising in Penetration Testing to deliver high-quality security testing and assurance across a diverse client base. You ll lead and support security assessments including network, web application, mobile, cloud, wireless, and internal infrastructure testing, alongside Cyber Essentials and Cyber Essentials Plus (CE/CE+) assessments. This role suits someone who enjoys hands-on technical work, clear reporting, and helping clients improve their security posture in practical, measurable ways. This is primarily an office-based role that will require occasional travel to client sites. Key Responsibilities Penetration Testing and Security Assessments: Deliver CREST-aligned penetration tests across external and internal networks, web applications and APIs, mobile applications (iOS/Android), and Cloud environments (Azure, AWS, GCP). Wireless networks and remote working setups. Security configuration and segmentation reviews. Perform vulnerability assessments and risk-based testing using industry best practices. Validate findings, reproduce issues, and advise on realistic remediation. Support red team / adversarial simulation exercises where appropriate. Cyber Essentials and Cyber Essentials Plus: Conduct Cyber Essentials readiness reviews, gap assessments, and remediation guidance. Lead Cyber Essentials Plus technical audits, including sampling, evidence review, and on-site/remote verification. Help clients interpret requirements and maintain compliance across re-certification cycles. Ensure assessments are completed to scheme standards and timelines. Reporting and Client Engagement: Produce clear, high-quality technical reports with actionable remediation advice. Present findings to technical and non-technical stakeholders. Provide pragmatic risk prioritisation and security improvement roadmaps. Contribute to scoping calls, statements of work, and test planning. Continuous Improvement: Maintain current knowledge of security threats, tooling, and testing methodologies. Contribute to internal playbooks, checklists, and training materials. Support junior consultants through mentoring and peer review. Essential Skills and Experience: Proven experience delivering penetration tests in commercial or consultancy settings. Strong understanding of OWASP Top 10 / ASVS, common exploitation techniques and mitigations, network protocols, Active Directory, and Windows/Linux environments, and cloud security fundamentals. Hands-on ability with common tools such as Burp Suite, Nmap, Metasploit, Nessus/Qualys, Wireshark, BloodHound, etc. Confident communicator with excellent report-writing skills. Solid grasp of compliance-driven security testing (esp. Cyber Essentials/CE+). Full UK Driving Licence. Desirable Skills and Certifications: CREST CRT/CCRT/CCT or CHECK Team Member. OSCP / OSWE / OSEP / GPEN / eCPPT / similar. Experience with secure code review, SAST/DAST pipelines, or DevSecOps. Familiarity with ISO 27001 or wider GRC frameworks. What Our Client Offers: Competitive salary and annual performance bonus. Training budget and certification support. Clear progression path into Senior/Lead Consultant roles. Flexible working and wellbeing support. Exposure to varied, interesting client environments and modern tech stacks. Collaborative team culture focused on quality and continuous learning. Click apply and upload your CV.
01/12/2025
Full time
Cyber Security Consultant £30,000 £45,000 per annum Melton Mowbray Role Summary Our client is a growing MSP based in Melton Mowbray, helping organisations of all sizes strengthen their security posture and achieve recognised certifications. They are looking for a skilled Cyber Security Consultant specialising in Penetration Testing to deliver high-quality security testing and assurance across a diverse client base. You ll lead and support security assessments including network, web application, mobile, cloud, wireless, and internal infrastructure testing, alongside Cyber Essentials and Cyber Essentials Plus (CE/CE+) assessments. This role suits someone who enjoys hands-on technical work, clear reporting, and helping clients improve their security posture in practical, measurable ways. This is primarily an office-based role that will require occasional travel to client sites. Key Responsibilities Penetration Testing and Security Assessments: Deliver CREST-aligned penetration tests across external and internal networks, web applications and APIs, mobile applications (iOS/Android), and Cloud environments (Azure, AWS, GCP). Wireless networks and remote working setups. Security configuration and segmentation reviews. Perform vulnerability assessments and risk-based testing using industry best practices. Validate findings, reproduce issues, and advise on realistic remediation. Support red team / adversarial simulation exercises where appropriate. Cyber Essentials and Cyber Essentials Plus: Conduct Cyber Essentials readiness reviews, gap assessments, and remediation guidance. Lead Cyber Essentials Plus technical audits, including sampling, evidence review, and on-site/remote verification. Help clients interpret requirements and maintain compliance across re-certification cycles. Ensure assessments are completed to scheme standards and timelines. Reporting and Client Engagement: Produce clear, high-quality technical reports with actionable remediation advice. Present findings to technical and non-technical stakeholders. Provide pragmatic risk prioritisation and security improvement roadmaps. Contribute to scoping calls, statements of work, and test planning. Continuous Improvement: Maintain current knowledge of security threats, tooling, and testing methodologies. Contribute to internal playbooks, checklists, and training materials. Support junior consultants through mentoring and peer review. Essential Skills and Experience: Proven experience delivering penetration tests in commercial or consultancy settings. Strong understanding of OWASP Top 10 / ASVS, common exploitation techniques and mitigations, network protocols, Active Directory, and Windows/Linux environments, and cloud security fundamentals. Hands-on ability with common tools such as Burp Suite, Nmap, Metasploit, Nessus/Qualys, Wireshark, BloodHound, etc. Confident communicator with excellent report-writing skills. Solid grasp of compliance-driven security testing (esp. Cyber Essentials/CE+). Full UK Driving Licence. Desirable Skills and Certifications: CREST CRT/CCRT/CCT or CHECK Team Member. OSCP / OSWE / OSEP / GPEN / eCPPT / similar. Experience with secure code review, SAST/DAST pipelines, or DevSecOps. Familiarity with ISO 27001 or wider GRC frameworks. What Our Client Offers: Competitive salary and annual performance bonus. Training budget and certification support. Clear progression path into Senior/Lead Consultant roles. Flexible working and wellbeing support. Exposure to varied, interesting client environments and modern tech stacks. Collaborative team culture focused on quality and continuous learning. Click apply and upload your CV.
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Due to continued growth, they are looking to establish a new team providing first-line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
01/12/2025
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Due to continued growth, they are looking to establish a new team providing first-line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
Sliding Head Programmer / Setter / Operator Salary: Competitive Location: Welham Green Are you an experienced Sliding Head Programmer / Setter / Operator looking for an exciting opportunity to join a dynamic team? Our client prides themselves on their commitment to quality and innovation in the manufacturing sector, and they are seeking a skilled professional to contribute to their operations. Key Responsibilities: Set up and operate STAR 38-B sliding head (Swiss-type) CNC lathes, ensuring efficient machine operation. Load raw materials and perform precise tooling setups according to job specifications to guarantee high-quality outputs. Program, edit, and adjust CNC programs to achieve correct dimensions and surface finishes. Inspect components using precision measuring instruments such as micrometers and verniers, ensuring all parts meet specified tolerances and surface finish requirements. Document inspection results meticulously and maintain quality documentation to uphold standards. Conduct basic preventative maintenance on machinery and troubleshoot any machining or tooling issues to minimise downtime. Collaborate with engineering and production teams to suggest and implement process improvements that enhance efficiency and reduce waste. Ideal Candidate: Proven experience operating and programming sliding head (Swiss-type) CNC lathes. Strong understanding of CNC programming, ideally with knowledge of STAR machines. Proficient in inspecting components with precision measuring tools. Ability to perform basic machine maintenance and troubleshoot effectively. Excellent attention to detail with a commitment to quality and safety. Strong problem-solving skills and the ability to work well in a team environment. Benefits: Competitive salary aligned with your experience Company pension Life Insurance (4 x Salary) On site parking Our client's culture is built on teamwork, integrity, and a passion for excellence. They are committed to fostering an inclusive workforce where everyone feels valued and empowered to contribute their unique perspectives. They encourage applications from diverse backgrounds and experiences.
01/12/2025
Full time
Sliding Head Programmer / Setter / Operator Salary: Competitive Location: Welham Green Are you an experienced Sliding Head Programmer / Setter / Operator looking for an exciting opportunity to join a dynamic team? Our client prides themselves on their commitment to quality and innovation in the manufacturing sector, and they are seeking a skilled professional to contribute to their operations. Key Responsibilities: Set up and operate STAR 38-B sliding head (Swiss-type) CNC lathes, ensuring efficient machine operation. Load raw materials and perform precise tooling setups according to job specifications to guarantee high-quality outputs. Program, edit, and adjust CNC programs to achieve correct dimensions and surface finishes. Inspect components using precision measuring instruments such as micrometers and verniers, ensuring all parts meet specified tolerances and surface finish requirements. Document inspection results meticulously and maintain quality documentation to uphold standards. Conduct basic preventative maintenance on machinery and troubleshoot any machining or tooling issues to minimise downtime. Collaborate with engineering and production teams to suggest and implement process improvements that enhance efficiency and reduce waste. Ideal Candidate: Proven experience operating and programming sliding head (Swiss-type) CNC lathes. Strong understanding of CNC programming, ideally with knowledge of STAR machines. Proficient in inspecting components with precision measuring tools. Ability to perform basic machine maintenance and troubleshoot effectively. Excellent attention to detail with a commitment to quality and safety. Strong problem-solving skills and the ability to work well in a team environment. Benefits: Competitive salary aligned with your experience Company pension Life Insurance (4 x Salary) On site parking Our client's culture is built on teamwork, integrity, and a passion for excellence. They are committed to fostering an inclusive workforce where everyone feels valued and empowered to contribute their unique perspectives. They encourage applications from diverse backgrounds and experiences.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
3rd Line Support / Systems Engineer Location: Ringwood, Hampshire Salary: £37,000 - £40,000 DOE + Profit Share Hours: 37.5 hours per week This role is subject to a clear standard DBS check being received. Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust and are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within the company as well as offering opportunities in other teams and departments. Join this friendly company, where a great team and a positive culture await you. The Role Our client is seeking a skilled and motivated 3rd Line Support / Systems Engineer with a passion for designing technical solutions and delivering first-class 3rd-line support. This is a key role providing outstanding service to their customers and delivering innovation across technical operations. Working with internal and external stakeholders. You will plan, implement and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services. Skills and Experience: At least 3 years of experience in a similar role (3rd line equivalent). Proven ability to implement, configure, test, and maintain technical infrastructure. Strong problem-solving skills and a proactive approach to technical challenges. Excellent knowledge of supporting enterprise network technologies including switching, firewalling, routing, and wireless products. Committed to continuous learning and actively pursuing vendor certifications. Ability to follow and produce detailed technical documentation. Strong communication skills and stakeholder management experience. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a focus on accuracy and quality. Positive, proactive attitude with a strong sense of ownership. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Fresh fruit, posh coffee machine and the occasional pizza. Hybrid Working (Non-contractual). Progression opportunities.
01/12/2025
Full time
3rd Line Support / Systems Engineer Location: Ringwood, Hampshire Salary: £37,000 - £40,000 DOE + Profit Share Hours: 37.5 hours per week This role is subject to a clear standard DBS check being received. Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust and are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within the company as well as offering opportunities in other teams and departments. Join this friendly company, where a great team and a positive culture await you. The Role Our client is seeking a skilled and motivated 3rd Line Support / Systems Engineer with a passion for designing technical solutions and delivering first-class 3rd-line support. This is a key role providing outstanding service to their customers and delivering innovation across technical operations. Working with internal and external stakeholders. You will plan, implement and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services. Skills and Experience: At least 3 years of experience in a similar role (3rd line equivalent). Proven ability to implement, configure, test, and maintain technical infrastructure. Strong problem-solving skills and a proactive approach to technical challenges. Excellent knowledge of supporting enterprise network technologies including switching, firewalling, routing, and wireless products. Committed to continuous learning and actively pursuing vendor certifications. Ability to follow and produce detailed technical documentation. Strong communication skills and stakeholder management experience. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a focus on accuracy and quality. Positive, proactive attitude with a strong sense of ownership. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Fresh fruit, posh coffee machine and the occasional pizza. Hybrid Working (Non-contractual). Progression opportunities.
Get Staffed Online Recruitment Limited
Maldon, Essex
CNC Programmer / Setter Salary: £37,000 - £42,000 per annum Location: Maldon Our client is seeking a talented CNC Programmer / Setter to join their successful subcontract machining company based in Maldon. They pride themselves on manufacturing high-quality precision engineered components and assemblies for a diverse range of industries throughout the UK. If you are passionate about engineering and looking for an opportunity to thrive in a dynamic environment, they want to hear from you! Overview of the role As a CNC Programmer / Setter, you will be responsible for programming and operating CNC milling machines. You'll work from technical drawings to produce precise components, ensuring adherence to tight tolerances while self-inspecting your completed work. This position is ideal for a candidate eager to develop their skills and advance their career within the engineering field. Ideal Candidate: Proven experience programming and operating CNC milling machines. Proficiency with Siemens Shopmill and Heidenhain systems. Ability to interpret technical drawings effectively. Attention to detail and commitment to working within tight tolerances. Experience with Fusion 360 is an advantage. Dynamic and proactive approach to work. A desire to progress in your career and contribute to team success. Benefits: Competitive salary Opportunities for career progression Supportive team environment Access to ongoing training and development Key Responsibilities: Program and set up CNC milling machines in accordance with specifications. Produce components by interpreting and working from technical drawings. Ensure quality control through self-inspection of completed jobs. Prepare machines for production based on works orders. Write and edit CNC programs as required. Our client is committed to fostering a diverse and inclusive workplace, where every individual's contributions are valued and respected. If you are ready to take the next step in your career, apply by submitting your CV. They look forward to hearing from you!
01/12/2025
Full time
CNC Programmer / Setter Salary: £37,000 - £42,000 per annum Location: Maldon Our client is seeking a talented CNC Programmer / Setter to join their successful subcontract machining company based in Maldon. They pride themselves on manufacturing high-quality precision engineered components and assemblies for a diverse range of industries throughout the UK. If you are passionate about engineering and looking for an opportunity to thrive in a dynamic environment, they want to hear from you! Overview of the role As a CNC Programmer / Setter, you will be responsible for programming and operating CNC milling machines. You'll work from technical drawings to produce precise components, ensuring adherence to tight tolerances while self-inspecting your completed work. This position is ideal for a candidate eager to develop their skills and advance their career within the engineering field. Ideal Candidate: Proven experience programming and operating CNC milling machines. Proficiency with Siemens Shopmill and Heidenhain systems. Ability to interpret technical drawings effectively. Attention to detail and commitment to working within tight tolerances. Experience with Fusion 360 is an advantage. Dynamic and proactive approach to work. A desire to progress in your career and contribute to team success. Benefits: Competitive salary Opportunities for career progression Supportive team environment Access to ongoing training and development Key Responsibilities: Program and set up CNC milling machines in accordance with specifications. Produce components by interpreting and working from technical drawings. Ensure quality control through self-inspection of completed jobs. Prepare machines for production based on works orders. Write and edit CNC programs as required. Our client is committed to fostering a diverse and inclusive workplace, where every individual's contributions are valued and respected. If you are ready to take the next step in your career, apply by submitting your CV. They look forward to hearing from you!
Get Staffed Online Recruitment Limited
Richmond, Yorkshire
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join? If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
01/12/2025
Full time
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join? If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
04/10/2025
Full time
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
04/10/2025
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
Project Manager - SaaS / Insurance Location - Remote - occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform - helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We're looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you'll plan, deliver, and oversee projects end-to-end-working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You'll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you'll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we're looking for: 3+ years' project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
03/10/2025
Full time
Project Manager - SaaS / Insurance Location - Remote - occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform - helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We're looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you'll plan, deliver, and oversee projects end-to-end-working closely with development, QA, and client stakeholders to ensure smooth delivery on time and within scope. You'll also play a key part in requirements gathering, sprint planning, and business analysis, while keeping projects on track and stakeholders engaged. What you'll do: Lead delivery of client implementation & change projects Gather and define business requirements with stakeholders Drive sprint planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we're looking for: 3+ years' project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance industry knowledge is highly beneficial This is a fantastic opportunity for a self-starter who thrives in a fast-paced, small-company environment and wants to make a real impact on client delivery and business growth.
Get Staffed Online Recruitment Limited
Brighton, Sussex
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
01/10/2025
Full time
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB
14/09/2021
Full time
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB
