Get Staffed Online Recruitment Limited

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. They are all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, our client would love to hear from you! Benefits of working for Our Client: A competitive salary Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Your birthday off Flexi health plan cover and access to a range of Health Benefits IT Purchasing Scheme Company Pension An active Social Committee who plans monthly competitions and events A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record Team player Self-motivated and proactive Ability to be resilient and to work under pressure Apply today.

IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week full time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.

Google Workspace Support Agent / IT Support Engineer About Our Client Our client is a young and fast-growing company. Their working environment is dynamic and modern, with offices in the heart of Leeds city centre, just a 5-minute walk from the train station. They work in an open and friendly environment which helps them to collaborate, both with their colleagues and their customers in the most productive manner. Their offices are kitted out with the latest high-spec Google technology, using technology such as Jamboards and Hangouts Meet Hardware to emerge themselves in the Google culture. The Role and Responsibilities Our client is currently seeking a versatile Support Engineer with some experience in technical support. You should have an interest in technology, the ability to troubleshoot is essential, and a good understanding of customer service. Evaluate and prioritise customer support cases. Build and develop strong customer relationships. Troubleshoot and resolve support queries. Ensure that all SLAs are met. Provide support and assistance to all staff. Skills Required: Customer focused attitude. Excellent communication skills. Ability to adapt and work with new technologies. Motivation to learn new skills and technology. Good time management skills. Complex problem solving. Desired but not essential (achievable in role): Working knowledge of G Suite Apps and Admin console. G Suite Administrator Certification. The support desk has great exposure to almost all the products and services our client offers, so the right candidate with the right attitude and passion has excellent opportunities to progress. Our Client's Perks: Open plan, relaxed environment Your own company laptop/computer Regular social activities Free private health care Competitive salary Leeds city centre location Free-food-Fridays Monthly Massages A dynamic working and learning environment with a fast-paced cutting-edge cloud provider. Our client works with some of the most exciting new technologies around. You can learn from the experts and Google in helping to build new solutions and establish best practices on the leading edge of technology. They have a wide range of projects with some of the largest brands in the world, and their customers and their requirements are extremely varied. Their office is friendly, with a lot of fun and games. They try to be flexible around your commitments outside of work. They appreciate that everyone is different, and everyone has something unique to add to the team.

Are you a passionate .Net Developer looking for their next career move Want to join a fast-growing, tech-first company that values innovation, collaboration and personal growth If so, this could be the perfect opportunity for you. .Net Developer Remote Full time Up to £50,000 per annum depending on experience Benefits: Remote working; Up to £100 per month contribution to office costs; Private healthcare; Contributory pension; 23 days Annual leave + statutory Bank holidays + birthday off Must have right to work in the UK. The Business Our client is an established but growing company providing a state-of-the-art technology platform that powers the insurance industry. They are the technology platform, helping Insurers, Brokers, and MGAs streamline operations with smart, scalable solutions. What You'll Do: Design, develop and test new features in the applications. Bug-fix functionality. Collaboration with a talented team to deliver high-quality, reliable code. Take ownerships of software projects using C#. Build, maintain and continuously improve scalable, secure solutions. What They're Looking For They are looking for a Developer who's not just technically skilled, but also curious, proactive and eager to grow with them. Ideally, you'll bring: 3 - 4+ years commercial experience with C#. Strong skills in HTML, CSS, JavaScript and web development frameworks (VueJS, Bootstrap, jQuery). Proven experience with software design and OOD methodologies. Familiarity with Relational Databases and SQL. Experience with ORM frameworks (EntityFramework.Core). Experience with Web services development (REST). Strong in Object Oriented Programming, MVC, Design patterns and SOLID principles. Knowledge of Source Control Systems (git). Bonus points if you know Docker, Kubernetes and Microsoft Azure. Apply with your CV to speak to our client.

Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds - Marshalls Mill, Holbeck Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments. Company Overview Our client is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust. Core Role Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service - supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you'll play a key part in ensuring our clients' success. Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you'll escalate issues appropriately to ensure a smooth service experience. You'll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing. This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers. Competencies Communication - Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery. Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement. Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business. Collaboration and Teamwork - A positive team player and self-starter. The ideal candidate will have the following experience: Service Desk: 3+ Years (preferred) IT Support: 3+ Years (preferred) Working within a service provider (preferred) And the below skills: Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies. Experience with Android, iOS, macOS, and Windows (10 and later). Ability to assemble and replace PC parts. Strong attention to detail and excellent telephone manner to communicate clearly with clients. A full job description is included on the application page. What is on offer: City centre location with free on-site parking. 8% employer pension contribution. Performance-related annual bonus. Professional development support allowance. Click apply now and upload an up-to-date CV.

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.

Senior Technical Assistant Full Time, 37 hours per week, Permanent £29,014 - £35,599 This vacancy closes on the 12th of September 2025. Our client is a wholly owned subsidiary of Colchester City Council. As part of the local business community since 2003, they are an award-winning organisation providing management and maintenance services to around 7,000 residential properties. About the Role Our client is looking for a proactive and motivated Senior Technical Assistant to join their Asset Management Team. This is a fulfilling and varied role that offers the opportunity to lead and develop a small team of Technical Assistants, while playing a key part in the delivery of our capital and planned works programmes. You'll be at essential member of the team, supporting project delivery, maintaining data integrity, and driving continuous improvement across their services. From managing contract registers and analysing housing data to supporting compliance and reporting, this role offers a unique blend of leadership, technical expertise, and oversight. This is a fantastic opportunity for someone who enjoys problem-solving, and is passionate about making homes safer, more efficient, and better for their residents. About You They are looking for someone who: Has excellent communication, organisation, and ICT skills. Understands GDPR and has a strong grasp of social housing property services. Is confident in data analysis, report writing, and using housing software systems. Has experience in business process improvement. Is a natural leader, able to motivate and support others. Is committed to delivering outstanding customer service and continuous improvement. You'll be flexible, assertive, and able to work both independently and collaboratively. A high level of IT competence, particularly in Microsoft 365 and housing systems, is essential. Benefits of working for Our Client In return, they are offering a competitive salary, including excellent benefits, which includes: Local Government Pension Scheme with a 20.8 % employer contribution. Excellent training, development, and progression opportunities, Annual leave entitlement of 23 days annual leave (increasing to 26 days after 5 years' service), plus bank and public holidays and two extra company holidays during the Christmas period. The opportunity to buy up to another 5 days holiday, subject to conditions. Access to the Employee Assistance Programme. Provision of a smartphone and laptop. Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway. 1 Volunteering Day per year. Free Flu Jab. Agile Working means having some flexibility about when, where, and how they work to best meet the needs of their role and service area. Other employee benefits include payment of a professional subscription, free yearly eye tests plus a contribution towards glasses for VDU use. Interviews will be held face-to-face - date to be confirmed. Equality & Diversity Commitment Our client is an equal opportunities employer. As part of their continued commitment to Equality and Diversity, and their workforce accurately reflecting the community they represent, they welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. They are a Disability Confident Employer and a Mindful Employer. They also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant. How to Apply: Step 1 - Click the apply button to be taken to our client's Careers Page. Step 2 - Read the advert, Job Accountability Statement, and Person Specification. Step 3 - Click 'Apply online' below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification. Step 4 - Press 'submit'.

Telecoms Engineer - Field Based Location: Dunfermline / Fife / KY12 Salary: £23,000 - £30,000 + Company Vehicle + Pension + Bonus Hours: Full-time, Monday - Friday Are you a skilled Telecoms Engineer ready to take the next step in your career Our client is working with a fast-growing business at the forefront of delivering Telecoms and Wi-Fi solutions to clients across Scotland. With exciting expansion plans, they're now looking for a dedicated engineer to join their field-based team. This is your chance to be part of a company where your expertise won't just be valued - It will be essential to driving future growth. What You'll Be Doing: Designing and implementing network architecture for telecommunications systems. Installing and configuring networking equipment including firewalls, routers, switches, and wireless kit. Monitoring network performance and troubleshooting issues as they arise. Supporting VoIP systems to ensure smooth and reliable operation. Managing DNS configurations and network infrastructure. Carrying out regular assessments to identify improvements and ensure best practice. What They're Looking For: Proven experience in telecoms engineering or a related field. Strong understanding of WAN/LAN, SIP, and VoIP technologies. Familiarity with network monitoring tools and troubleshooting techniques. Solid grasp of network design principles and best practice. A problem-solver who thrives under pressure. Full UK driving licence (essential). What's In It For You: Competitive salary between £23,000 - £30,000 depending on experience. Company vehicle and pension scheme. Performance bonus. Day shifts, Monday to Friday - no weekends. This is a fantastic opportunity to join a progressive business that's serious about investing in both its people and its technology. If you're ready to bring your expertise to a role that offers genuine responsibility and progression, our client wants to hear from you. Apply today to secure your place in a company that's shaping the future of connectivity across Scotland.

Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB