SEGA

IT Helpdesk & Security Engineer (12-month FTC) - Sports Interactive (Stratford) - 5 days in-office Location: Here East, Queen Elizabeth Olympic Park, London, E15 2GW As an IT Helpdesk & Security Engineer at SEGA Europe Ltd, based in Sports Interactive (Stratford), you'll be the first line of technical assistance, keeping the studio shipping out great games. You'll also help act as the first line of defence when a phishing email, dodgy download, or compromised endpoint tries to crash the party. It's the best of both worlds: classic IT helpdesk meets hands on security engineering, rolled into one. If you're the kind of person who loves a well triaged ticket queue and gets a kick out of chasing down the story behind a suspicious process, this is your kind of side quest. You'll play a vital role in making sure everyone across the business has the tools to do their best work, and the confidence that their devices, accounts, and data have someone watching the perimeter. Your mission: deliver exceptional white glove support, work shoulder to shoulder with the Cyber Security team to triage and investigate incidents on endpoints, and keep SEGA's technology smooth, secure, and ready for whatever the next release throws at it. Key Responsibilities Monitor and respond to incoming incidents and service requests in a timely manner. Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform, and in person interactions. Assist with onboarding and offboarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions, and operational processes. Provide support for O365, Microsoft Entra, and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and elevate as appropriate. Capture forensic images from suspected compromised endpoints using industry standard tooling (e.g. FTK Imager), preserving chain of custody and collecting relevant volatile data, logs, and artefacts to support DFIR investigations. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators, and assisting with investigations in Microsoft 365 Defender. Occasional travel to HQ or other studios may be required. Knowledge, Skills and Experience Strong hands on experience with Windows operating systems, including troubleshooting and system maintenance. Capable of supporting in person users with both technical troubleshooting, and with hands on support (e.g. cable management, workstation setup, etc). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or security focused certification. Experience working with the Microsoft 365 suite, including Teams, SharePoint, OneDrive, and Exchange. Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes, using tooling such as FTK Imager, KAPE, or equivalent. Working understanding of core security tooling, including EDR (e.g. Microsoft Defender for Endpoint), SIEM (e.g. Microsoft Sentinel, Sumo Logic, Chronicle), and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (e.g. MITRE ATT&CK) and how they manifest on endpoints, plus basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience in supporting Microsoft Teams Room Systems, including setup and troubleshooting. ITIL Foundation certified (v3 or v4), with the ability to demonstrate a clear understanding of IT service management principles. CompTIA A+ certified, with a solid grounding in hardware, software, and support fundamentals. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase, or Magnet AXIOM, and an understanding of how to collect volatile data (memory, running processes, network connections) from a live endpoint. Soft Skills Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Naturally inquisitive, with a continuous drive to learn, grow, and stay ahead in a fast evolving tech landscape. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome! You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be.

The gaming studio behind: Football Manager. Founded in 1994, Sports Interactive (SI) became a wholly owned subsidiary of SEGA Europe in 2006. Based at the Here East technology hub in Stratford, East London, the SI team continues to expand as we bring our titles to an ever-growing audience across an increasing variety of platforms. To support our growth, we welcome the opportunity to connect with passionate people with the drive to match our ambitions and initiative to realise your individual potential. Location: Here East, Queen Elizabeth Olympic Park, London, E15 2GW Position Overview Continually improving the visual quality and performance of Football Manager is one of our main goals, and we are looking for an experienced, passionate graphics software engineer to join our team. In this role you will collaborate with peers in the Graphics Team as well as work closely with the Art Department to implement features across all the platforms and devices we support. We are using Unity as our game engine, so experience in this technology is critical for the role. Key Responsibilities Design, implement, and maintain cutting edge rendering systems in Unity related to environments, characters as well as lighting and the post-processing stack. Develop and optimize shaders and rendering code in Unity for multiple platforms. Profile and optimize rendering performance and memory usage across target platforms. Build and maintain tools to improve artist workflows. Implement automated tests and asset validation tools. Debug rendering issues and ensure visual fidelity within performance constraints. Collaborate with artists and engineers to create scalable, high-quality rendering solutions. Knowledge, Skills, and Experience 10+ years professional C# (and/or C++) graphics engineering experience, with multiple shipped titles on at least two of: PC, PlayStation, Xbox, Switch, iOS. Solid understanding of GPU architectures, rendering techniques, and graphics performance optimization. Deep understanding of 3D math, including linear algebra and transformations. Strong knowledge of Unity's SRP architecture, including implementation of bespoke Render Features. Deep experience writing optimized HLSL shaders for multiple platforms. Experience with analysis tools like Unity's Profile Analyzer and Memory Profiler as well as RenderDoc, PIX, or NSight. Strong software engineering skills, including clean code architecture and performance-focused development. Experience with asset pipelines, understanding how assets move from DCC tools to Unity. Demonstrated ability to drive technical decisions, produce design RFCs, and persuade stakeholders through clear written and verbal communication. Excellent mentorship and technical leadership skills; comfortable guiding other senior engineers. Experience with GI solutions for procedurally generated scenes. Knowledge of HDRP and ability to work across multiple rendering pipelines. Experience with testing methodologies in C# and Unity. Experience of developing for iOS, Android, Switch. Familiarity with low-level graphics APIs such as DirectX 11/12, Metal, or Vulkan. Benefits of Working at Sports Interactive: Private Healthcare and Dental Cover. Contributory Pension Scheme (employer contributions up to 7% of annual salary). Eligibility to participate in the company's discretionary bonus scheme. Access to life assurance and income protection Cover. Access to Travel Insurance for yourself and your family. Confidential mental health, therapy and coaching support with subsidised access. Flexible gym and fitness options via our benefits platform. Access to on-site physiotherapy and massage services. Free onsite evening bar in the Sports Interactive London HQ. A well-stocked breakfast bar with cereals, fruit, tea and coffee. Free access to games released under the SEGA Europe umbrella. Regular events and experiences in collaboration with our partnered football clubs. Multiple clubs and societies to join (including book club, art workshops and more). Personalised football shirt upon passing probation. Trophies & gift cards for length of service milestones. Cupcakes sent to you on your birthday. What is it like to work here? We approach everything with passion, whether that is making our mark on the gaming and football industries or doing our bit for the world around us. We want to share that outlook with everyone who shows up to work here each day. For us, talent wins games, but teamwork wins titles. Collaboration is the key to constantly topping our best. We believe everyone matters, no matter which part of the business you are in, so we encourage and support our people in driving your own growth and realising your full potential. But, more than anything else, we are a team. A team with a down-to-earth dynamic, that has a lot of fun doing what we do. And whether that's technical tweaks or fine-tuning our creative process, everything is geared at producing the best game possible for our players. To do that, we need to be tenacious and move quickly and not be afraid of switching things up. It is these principles that have enabled us to produce a game that has defined year after year, and that will continue to push us for many more to come. We're also a London Living Wage employer, boast one of the lowest staff turnover rates in the industry and are proud to have won the 'Best Places to Work' award by Gamesindustry.biz in large company category in 2023. We are proud to be an equal opportunities employer and encourage applications from any relevant candidate irrespective of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion, or belief. SI is proudly a Disability Confident Committed employer, and we are dedicated to ensuring our recruitment process is inclusive and accessible. Our studio has disabled access and facilities but please ensure you advise us if you require any other reasonable adjustments to be made to support you during the recruitment process. Our Values: Keep collaborating: Teamwork wins titles - Here, ideas belong to everyone, whatever department you're part of. Collaboration lets us score more as a team than we could individually. Be flexible: We think fast and adapt faster. The football and entertainment worlds never stand still, so we keep progressing and switching things up to stay ahead. Stay Tenacious: We don't overlook the details. Everything we do is about producing the best game possible, in other words, never settle. Show Ambition: Let your drive lead the way - Your individual outlook can give everyone the edge. Make the studio's purpose personal and let your drive lead the way. Bring the Passion: Have fun doing your thing - Don't be fooled, what we do is not a game. Making our players' passion come to life is our passion. Consider the Bigger Picture: Keep things in perspective - We want our impact to be a positive one. From built-in work/life balance to initiatives covering the most important topics of today, we have what matters in focus.

IT Helpdesk & Security Engineer (12-month FTC) - Creative Assembly (Horsham) - 5 days in-office SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, QA and more. Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA. Working Model: On-site (5-days a week) Location: Albion Way, West Sussex, RH12 1JW IT Helpdesk & Security Engineer at SEGA Europe Ltd, based in Creative Assembly (Horsham), you'll be the first line of technical assistance, keeping the studio shipping out great games. You'll also help act as the first line of defence when a phishing email, dodgy download, or compromised endpoint tries to crash the party. It's the best of both worlds: classic IT helpdesk meets hands on security engineering, rolled into one. If you're the kind of person who loves a well triaged ticket queue and gets a kick out of chasing down the story behind a suspicious process, this is your kind of side quest. You'll play a vital role in making sure everyone across the business has the tools to do their best work, and the confidence that their devices, accounts, and data have someone watching the perimeter. Your mission: deliver exceptional white glove support, work shoulder-to-shoulder with the Cyber Security team to triage and investigate incidents on endpoints, and keep SEGA's technology smooth, secure, and ready for whatever the next release throws at it. Key Responsibilities Monitor and respond to incoming incidents and service requests in a timely manner. Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform, and in-person interactions. Assist with onboarding and offboarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions, and operational processes. Provide support for O365, Microsoft Entra, and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and elevate as appropriate. Capture forensic images from suspected compromised endpoints using industry-standard tooling (e.g. FTK Imager), preserving chain of custody and collecting relevant volatile data, logs, and artifacts to support DFIR investigations. Support phishing triage and response, including reviewing user-reported messages, pulling headers and indicators, and assisting with investigations in Microsoft 365 Defender. Occasional travel to HQ or other studios may be required. Knowledge, Skills and Experience Strong hands on experience with Windows operating systems, including troubleshooting and system maintenance. Capable of supporting in person users with both technical troubleshooting, and with hands on support (e.g. cable management, workstation setup, etc). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or security focused certification. Experience working with the Microsoft 365 suite, including Teams, SharePoint, OneDrive, and Exchange. Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes, using tooling such as FTK Imager, KAPE, or equivalent. Working understanding of core security tooling, including EDR (e.g. Microsoft Defender for Endpoint), SIEM (e.g. Microsoft Sentinel, Sumo Logic, Chronicle), and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (e.g. MITRE ATT&CK) and how they manifest on endpoints, plus basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience in supporting Microsoft Teams Room Systems, including setup and troubleshooting. ITIL Foundation certified (v3 or v4), with the ability to demonstrate a clear understanding of IT service management principles. CompTIA A+ certified, with a solid grounding in hardware, software, and support fundamentals. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase, or Magnet AXIOM, and an understanding of how to collect volatile data (memory, running processes, network connections) from a live endpoint. Soft Skills Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Naturally inquisitive, with a continuous drive to learn, grow, and stay ahead in a fast evolving tech landscape. Benefits You'll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!

A leading gaming studio in London is seeking a skilled graphics software engineer to enhance the visual quality of their popular games. The ideal candidate should have over 10 years of experience in C# and/or C++ graphics engineering, with a solid background in GPU architectures and rendering techniques. This role involves collaborating with various departments to implement innovative features utilizing Unity. Benefits include private healthcare and competitive pension contributions.