Red Rhino Solutions

We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel. Experience and Attributes Take control of P1 incidents and provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional onsite support and mentoring abroad Key Responsibilities Incident Leadership Lead technical response for Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership during key deployments when required Required Technical Experience Experience 3+ years in an MSP environment Experience managing critical incidents Customer-focused technical leadership Experience working with international customers (preferred but not essential) Microsoft & Identity Windows Server () Active Directory, Entra ID (Azure AD), Group Policy Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Infrastructure & Cloud VMware and/or Hyper-V Microsoft Azure (IaaS and Identity) Backup and Disaster Recovery Networking TCP/IP, DNS, DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate clearly during incidents Manage demanding or frustrated customers Balance technical and commercial decisions Make decisions with incomplete information Lead without direct authority Work effectively across international teams Be open to occasional international travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.

We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles

We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles

We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles

Our Client is looking to hire an experienced Business Development Managers / Director/ Account Manager with experience in IT/Cloud Infrastructure and Solutions. Up to £60k basic, OTE of £120k (Realistic) Uncapped Commission, Car Allowance and great benefits. The ideal candidate can reside anywhere in the North East or the North West of England Company Well Established and well - respected award-winning IT Managed Services provider who are growing organically within the industry and service loyal customers nationwide. They have a vast client offering and their business reach delivers exceptional IT Solutions including Cyber Security, Unified Communications, Software & Cloud Services and boasts fantastic industry partnerships. This is a very rewarding company to be part of who can boast of an incredibly low staff turnover. This is a business that is operated with honesty and integrity who value and reward hard work and professionalism and have recently been awarded the title of "Best Place to Work". Role This is a Cloud Business Development role selling cutting edge Cloud and IT solutions to Enterprise level clients and Public Sector customers. A solution orientated role, relationship led and focussed on building long term partnerships whilst leveraging your industry knowledge and experience. You will be supported by a team of highly experienced IT experts in a positive and supportive environment to deliver the best performing Cloud environment and experience for your customers. The right person Experience in selling a portfolio of IT Solutions with particular focus on Cloud solutions is key for this role with particular interest in people who have sold into enterprise and/or public sector clients. You will be professional, organised and innovative in your approach with a track record in achieving solution sales within this arena. This role would suit someone who wishes to earn uncapped bonus and has a desire to build a long-term career within a market leading and well-respected business. Typical earnings in this role can surpass £200k per annum so passion, drive, enthusiasm and a hardworking honest approach are paramount. Contact and Package Up to £60k Basic, OTE to £120k Uncapped, mobile laptop, car allowance contributory pension, flexible working and great benefits including class leading holidays, healthcare and other benefits. If you believe you should be considered for this role, then please apply This role is available now, so we are looking to interview as soon as possible. Red Rhino Solutions is a passionate recruitment and training business assisting clients and candidates across multiple industries all over the UK. With over 25 years of combined experience and long- term client partnerships, you should see what happens when you have a Rhino in your corner! Due to high volumes of applications there may be occasions where only successful candidates will be contacted. Similar roles and titles that may be considered for this position are: Business Development Manager, Sales Manager, Field Sales Manager, Territory Sales Manager, Area Sales Manager, Field Sales Professional, Solutions Architect, Pre-Sales Consultant, Field Sales Consultant, Senior Sales Manager, Channel Manager, Telecommunications, ICT, IT Solutions, Software Sales, Scotland, Glasgow, Edinburgh, Tyne & Wear, County Durham, Northumberland, Cheshire, Cumbria, Manchester, Liverpool, Lancashire, Merseyside