Andy File Associates Ltd

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Brief Job Descripton This is your chance to work for the UKs premier test engineering company who supply cutting-edge test and measurement solutions to some of the world s leading high-tech manufacturers. This role will report directly to the Engineering Leader and forms a key part of the Engineering Team. The successful candidate will be tasked with taking engineering requirements from customers and designing bespoke software solutions that are able to be delivered within time and cost constraints. This will involve interfacing with both commercial off the shelf (COTS) components as well as custom designed interfaces, LabVIEW and other software programs. The role will involve the creation of system concepts, bespoke software and fault finding. This important role will provide an opportunity to design and engineer a wide range of bespoke products which allows our client s customers to benefit from our high quality engineered solutions that are consistently delivered on time, in full. Candidates must be self-motivated and have a passion for engineering, delivering projects on time and be keen to gain experience designing, developing, testing and commissioning a wide range of equipment. Key requirements • 3+ Years Software design and development in National Instruments LabVIEW (CLD+ preferred) • Demonstratable experience of software design process from development through to validation • Experience in automated test, measurement or control • System design and specification documentation • Creation of top-level system drawings and diagrams • Liaise with customers on specific project requirements • Produce fit for purpose software within time and project constraints • System integration test and fault finding including on-site works Essential Criteria Team player with drive to progress to senior level Good knowledge of National Instruments LabVIEW Proven track record of systems engineering Ability to create high level system level designs by specifying instrumentation and sensors Sociable style with good drive and dedication Good communication skills Able to work independently as well as in a team Motivation and a desire to contribute to a dynamic business Solid ability to work to tight timescales to deliver projects on time Able to interpret customer requirements Able to work within tight budget and timescales Able to self-manage to confidently achieve targets Able to work in a multi skilled design team Possess all requirements for successfully meeting formal Security Check (SC) criteria Desirable Criteria Knowledge of GPIB, RS232, TCPIP, LXI Experience with National Instruments hardware including PXI and cRIO Experience using C/C++ Previous experience of the aerospace and defence industry Proven track record of designing bespoke test equipment Hours of work 37.5 hours a week flexi time. Start anytime from 7am - 10am. 9am - 3pm on a Friday Benefits Flexible Home working 22 days holiday (includes 3 days factory closure between Christmas and New Year) Non-contributory health scheme Pension scheme Electric Car Scheme Electric Car Charging To apply for the role candidates must Have nationality from a NATO member country. Right to work is not sufficient. Be capable of passing SC clearance

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: 26,000 - 28,000 dependent on experience Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata) About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Proven helpdesk experience ideally in facilities management or a related industry. Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development