Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We need a skilled Senior User Researchers to lead research activities that shape user-centred digital services. In DWP Digital our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills,knowledgeand experience will you needto demonstrate in your application? Experience of, and can help teams adopt, a wide range of user research methods. Can plan user research for services with challenging user needs and complex user journeys. Influential, being able to lead and collaborate with other researchers on research projects. Significant and demonstrable experience of championing, planning and conducting research approaches which are inclusive of all users. Detailed working knowledge and experience of the ethical and data governance requirements of conducting research. Proven track record in working effectively with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Proven ability to work with constraints, adapting approaches to mitigate against constraints. You and your role Our User Researchers work on internal and external user research projects to gather insights and feedback from a diverse range of users. You're an experienced practitioner in User Research, so you'll be used to planning and leading user research activities across complex projects and services. Our User Researchers use a wide range of research methodologies, both qualitative and quantitative depending on the requirements of each project/programme. You have the expertise to define a problem, and pick the right research strategies and methods to help us understand and design for our users' needs. You'll make telling recommendations based on a variety of research outcomes, which inform the way we deliver our wide range of products and services for millions of people. We work in an agile environment, as part of multi-disciplinary project teams, and expert communities of practice. You'll keep our teams locked in on user centred design based on user needs and quality user research. As a Senior Researcher you'll be an expert voice in our UR community. You will lead and inspire our User Researchers, championing a user-centred and evidence-based approach. You'll be an advocate for inclusive research principles, planning and conduct, considering the diversity of our users and their different needs - DWP services need to work for everyone. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne and Sheffield, whichever is most convenient for you. Hybrid Working:We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,205. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,758. Holidays:A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We need a skilled Senior User Researchers to lead research activities that shape user-centred digital services. In DWP Digital our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills,knowledgeand experience will you needto demonstrate in your application? Experience of, and can help teams adopt, a wide range of user research methods. Can plan user research for services with challenging user needs and complex user journeys. Influential, being able to lead and collaborate with other researchers on research projects. Significant and demonstrable experience of championing, planning and conducting research approaches which are inclusive of all users. Detailed working knowledge and experience of the ethical and data governance requirements of conducting research. Proven track record in working effectively with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Proven ability to work with constraints, adapting approaches to mitigate against constraints. You and your role Our User Researchers work on internal and external user research projects to gather insights and feedback from a diverse range of users. You're an experienced practitioner in User Research, so you'll be used to planning and leading user research activities across complex projects and services. Our User Researchers use a wide range of research methodologies, both qualitative and quantitative depending on the requirements of each project/programme. You have the expertise to define a problem, and pick the right research strategies and methods to help us understand and design for our users' needs. You'll make telling recommendations based on a variety of research outcomes, which inform the way we deliver our wide range of products and services for millions of people. We work in an agile environment, as part of multi-disciplinary project teams, and expert communities of practice. You'll keep our teams locked in on user centred design based on user needs and quality user research. As a Senior Researcher you'll be an expert voice in our UR community. You will lead and inspire our User Researchers, championing a user-centred and evidence-based approach. You'll be an advocate for inclusive research principles, planning and conduct, considering the diversity of our users and their different needs - DWP services need to work for everyone. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne and Sheffield, whichever is most convenient for you. Hybrid Working:We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,205. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,758. Holidays:A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Do you want to design security architectures that protect services used by millions of people every day? As a Senior Security Architect in DWP Digital, you'll join our Corporate Centre Services function, working at the heart of complex, large-scale digital systems. You'll play a key role in securing critical platforms, including identity and trust services that enable safe, secure access to government services for citizens and colleagues. You'll operate across a complex enterprise landscape, shaping secure-by-design architectures for modern cloud-native services. Working closely with architects, engineers and senior stakeholders, you'll lead on threat mitigation, guide security decisions and ensure robust, resilient solutions are embedded from the outset. This is a high-impact role where your work will directly influence the security framework of one of the UK's most critical public service organisations. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Designing secure architectures for large, complex organisations, making sure security is built in from the start Securing modern applications and cloud platforms, including tools like Kubernetes, Docker and CI/CD pipelines Working across enterprise-level systems and aligning designs with wider technology strategies and roadmaps Understanding how networks and infrastructure work, including how to keep them secure in highly available environments Identifying and managing security risks, protecting systems using tools and techniques like monitoring, detection and encryption Designing secure identity and access solutions, confidently communicating security concepts while leading and supporting others You and your role As a Senior Security Architect, you'll operate at the centre of DWP's security landscape helping to define how we protect services at national scale. You'll work across multiple high-risk, high-complexity programmes, leading the design of secure architectures that support millions of users. A key focus of this role is shaping and securing identity and trust capabilities. You'll help design platforms that enable safe and secure interactions between users and government services, from digital identity verification to secure communication channels. Your work will directly influence how citizens access and trust public services. You'll collaborate closely with solution architects, engineers and multidisciplinary teams to embed security throughout the entire product lifecycle. From early discovery and design through to delivery and live service, you'll ensure that security principles are applied consistently and effectively. You'll also provide expert assurance, reviewing designs, identifying vulnerabilities and recommending improvements that strengthen overall resilience. This role goes beyond individual delivery. You'll help shape architecture standards, contribute to strategic roadmaps and influence governance across the organisation. Acting as a senior voice within the architecture community, you'll support decision-making, provide escalation for complex challenges, defining reusable patterns that improve security outcomes at scale. You'll also play a key role in building organisational capability. Whether that's mentoring architects, supporting teams in understanding security principles, or sharing best practice across the wider community. Your leadership will help elevate security maturity across DWP Digital. This role would suit someone who thrives in complex environments, enjoys solving difficult security challenges and wants to influence how secure systems are designed and delivered at scale. If you're motivated by purpose, impact and the opportunity to shape the future of secure digital services, this is a role where your expertise will make a real difference. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £83,917. That's £57,946 salary plus a Government Digital and Data Allowance of up to £25,971 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Do you want to design security architectures that protect services used by millions of people every day? As a Senior Security Architect in DWP Digital, you'll join our Corporate Centre Services function, working at the heart of complex, large-scale digital systems. You'll play a key role in securing critical platforms, including identity and trust services that enable safe, secure access to government services for citizens and colleagues. You'll operate across a complex enterprise landscape, shaping secure-by-design architectures for modern cloud-native services. Working closely with architects, engineers and senior stakeholders, you'll lead on threat mitigation, guide security decisions and ensure robust, resilient solutions are embedded from the outset. This is a high-impact role where your work will directly influence the security framework of one of the UK's most critical public service organisations. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Designing secure architectures for large, complex organisations, making sure security is built in from the start Securing modern applications and cloud platforms, including tools like Kubernetes, Docker and CI/CD pipelines Working across enterprise-level systems and aligning designs with wider technology strategies and roadmaps Understanding how networks and infrastructure work, including how to keep them secure in highly available environments Identifying and managing security risks, protecting systems using tools and techniques like monitoring, detection and encryption Designing secure identity and access solutions, confidently communicating security concepts while leading and supporting others You and your role As a Senior Security Architect, you'll operate at the centre of DWP's security landscape helping to define how we protect services at national scale. You'll work across multiple high-risk, high-complexity programmes, leading the design of secure architectures that support millions of users. A key focus of this role is shaping and securing identity and trust capabilities. You'll help design platforms that enable safe and secure interactions between users and government services, from digital identity verification to secure communication channels. Your work will directly influence how citizens access and trust public services. You'll collaborate closely with solution architects, engineers and multidisciplinary teams to embed security throughout the entire product lifecycle. From early discovery and design through to delivery and live service, you'll ensure that security principles are applied consistently and effectively. You'll also provide expert assurance, reviewing designs, identifying vulnerabilities and recommending improvements that strengthen overall resilience. This role goes beyond individual delivery. You'll help shape architecture standards, contribute to strategic roadmaps and influence governance across the organisation. Acting as a senior voice within the architecture community, you'll support decision-making, provide escalation for complex challenges, defining reusable patterns that improve security outcomes at scale. You'll also play a key role in building organisational capability. Whether that's mentoring architects, supporting teams in understanding security principles, or sharing best practice across the wider community. Your leadership will help elevate security maturity across DWP Digital. This role would suit someone who thrives in complex environments, enjoys solving difficult security challenges and wants to influence how secure systems are designed and delivered at scale. If you're motivated by purpose, impact and the opportunity to shape the future of secure digital services, this is a role where your expertise will make a real difference. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £83,917. That's £57,946 salary plus a Government Digital and Data Allowance of up to £25,971 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. JBRP1_UKTJ
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We need a skilled Senior User Researchers to lead research activities that shape user-centred digital services. In DWP Digital our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills,knowledgeand experience will you needto demonstrate in your application? Experience of, and can help teams adopt, a wide range of user research methods. Can plan user research for services with challenging user needs and complex user journeys. Influential, being able to lead and collaborate with other researchers on research projects. Significant and demonstrable experience of championing, planning and conducting research approaches which are inclusive of all users. Detailed working knowledge and experience of the ethical and data governance requirements of conducting research. Proven track record in working effectively with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Proven ability to work with constraints, adapting approaches to mitigate against constraints. You and your role Our User Researchers work on internal and external user research projects to gather insights and feedback from a diverse range of users. You're an experienced practitioner in User Research, so you'll be used to planning and leading user research activities across complex projects and services. Our User Researchers use a wide range of research methodologies, both qualitative and quantitative depending on the requirements of each project/programme. You have the expertise to define a problem, and pick the right research strategies and methods to help us understand and design for our users' needs. You'll make telling recommendations based on a variety of research outcomes, which inform the way we deliver our wide range of products and services for millions of people. We work in an agile environment, as part of multi-disciplinary project teams, and expert communities of practice. You'll keep our teams locked in on user centred design based on user needs and quality user research. As a Senior Researcher you'll be an expert voice in our UR community. You will lead and inspire our User Researchers, championing a user-centred and evidence-based approach. You'll be an advocate for inclusive research principles, planning and conduct, considering the diversity of our users and their different needs - DWP services need to work for everyone. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne and Sheffield, whichever is most convenient for you. Hybrid Working:We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,205. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,758. Holidays:A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We need a skilled Senior User Researchers to lead research activities that shape user-centred digital services. In DWP Digital our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills,knowledgeand experience will you needto demonstrate in your application? Experience of, and can help teams adopt, a wide range of user research methods. Can plan user research for services with challenging user needs and complex user journeys. Influential, being able to lead and collaborate with other researchers on research projects. Significant and demonstrable experience of championing, planning and conducting research approaches which are inclusive of all users. Detailed working knowledge and experience of the ethical and data governance requirements of conducting research. Proven track record in working effectively with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Proven ability to work with constraints, adapting approaches to mitigate against constraints. You and your role Our User Researchers work on internal and external user research projects to gather insights and feedback from a diverse range of users. You're an experienced practitioner in User Research, so you'll be used to planning and leading user research activities across complex projects and services. Our User Researchers use a wide range of research methodologies, both qualitative and quantitative depending on the requirements of each project/programme. You have the expertise to define a problem, and pick the right research strategies and methods to help us understand and design for our users' needs. You'll make telling recommendations based on a variety of research outcomes, which inform the way we deliver our wide range of products and services for millions of people. We work in an agile environment, as part of multi-disciplinary project teams, and expert communities of practice. You'll keep our teams locked in on user centred design based on user needs and quality user research. As a Senior Researcher you'll be an expert voice in our UR community. You will lead and inspire our User Researchers, championing a user-centred and evidence-based approach. You'll be an advocate for inclusive research principles, planning and conduct, considering the diversity of our users and their different needs - DWP services need to work for everyone. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne and Sheffield, whichever is most convenient for you. Hybrid Working:We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,205. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,758. Holidays:A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
Performance Analyst Pay up to £51,762, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. Do you want to work in a place where your dashboards, KPIs and data storytelling don't just inform decisions, but directly improve outcomes for people at the moments they need support most? This campaign covers four vacancies across three areas within DWP's Digital and Transformation Group: Communication, Collaboration and Network Services; the GOV.UK and Signposting team; and the Performance Analytics Hub. You'll work alongside product managers, designers, engineers and researchers to ensure services are built with clear success measures, meaningful KPIs and a strong understanding of user behaviour from the outset. Your role goes beyond reporting - you'll help teams define what they are trying to achieve, understand how users move through complex journeys, and use insight to influence what happens next. The work you do will improve outcomes for citizens and strengthen digital services across all of DWP. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Performance Measurement Show how you've developed or shaped approaches to measuring performance. This could include defining meaningful KPIs, setting up frameworks, or translating high-level business goals into clear, measurable outcomes. We're looking for evidence of how your work has helped track performance and drive improvements. Communicating Analysis and Insight Demonstrate how you communicate analysis in a clear and impactful way. Tell us how you've tailored your approach for different audiences, using the right mix of visuals, presentations or written outputs to bring your insights to life. Include examples of how your analysis has informed decisions or led to practical, actionable recommendations. Working Together Provide examples of how you've worked collaboratively with others. This might include building strong relationships with stakeholders, sharing knowledge across teams, or contributing to a positive and inclusive team environment. Show how you support others and help create a culture where people feel valued and respected. User-Centred Analysis Show how you use both quantitative and qualitative data to understand user needs and shape your analysis. Describe how you've delivered insights or recommendations that focus on the user, and how you've worked with user researchers or other colleagues to deepen that understanding. We're also interested in how you've helped others engage with user needs, data or stories in their work. You and your role Performance Analysts in DWP shape how digital services are designed, measured and improved. You'll work closely with multidisciplinary teams to ensure measurement is built into services from the start, helping teams understand whether what they're delivering is actually making things better for users. You'll design and maintain performance measurement frameworks, including KPIs that reflect both user needs and organisational priorities. You'll also be responsible for implementing and optimising tagging strategies to enhance visibility of service interactions and user journeys. You'll help us understand how data is being captured and used across service lines to measure performance and identify areas for improvement. You will move our teams beyond surface-level metrics by exploring how users move through services, where friction exists and what the data is really telling us about outcomes. You will work with Google Analytics data and write SQL in Google BigQuery to bring together different data sources, create meaningful analysis, and support clear and reliable dashboards using tools like Looker Studio and Power BI. Just as importantly, you'll spend time explaining what the data means. This could be tailoring insight for different audiences or helping teams use it to inform future decisions. Your work will help colleagues change what they do in the future, using evidence to improve services and better meet user needs. This role is ideal for someone who enjoys working collaboratively, is curious about how services perform end-to-end, and cares about using data to make a real difference. If you like asking 'what does success really look like here?' and helping teams answer that question with evidence, then you're in the right place. Details, Wages, Perks Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid working: We work a hybrid model - some time at home and some in a hub collaborating face-to-face. Pay: Up to £51,762 (£44,447-£46,547 base salary plus a Digital Allowance of up to £5,215, depending on your capability as assessed at interview). Pension: Civil Service pension with employer contributions worth 28.97%. Holidays: Starting at 26 days, rising to 31 days. Up to 3 extra days off per month through flexi-time. Plus all the usual public holidays. Additional benefits Flexible working, including flex-friendly policies Time off for volunteering and charitable giving 'I Can Be Me in DWP' - supporting you to bring your authentic self to work Discounts and savings on shopping, days out and more Interest-free loans for bikes and season tickets Sports and social activities Professional development, coaching, mentoring and career progression opportunities Our culture and recognition 2024 Diversity Employer of the Year (Computing Women in Tech Excellence Awards) Diverse and Inclusive Leadership (Digital Leaders Awards 2024) Commended: Best Place to Work in Digital (Computing Digital Technology Leaders Awards 2025) Recognised as one of the Best Public Sector Employers (Women in Tech Employer Awards 2025) Process We know your time is valuable, so our process has just two stages: Apply: Submit your application via Civil Service Jobs (full instructions provided). Interview: A single-stage, face-to-face interview. Click APPLY for more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Performance Analyst Pay up to £51,762, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. Do you want to work in a place where your dashboards, KPIs and data storytelling don't just inform decisions, but directly improve outcomes for people at the moments they need support most? This campaign covers four vacancies across three areas within DWP's Digital and Transformation Group: Communication, Collaboration and Network Services; the GOV.UK and Signposting team; and the Performance Analytics Hub. You'll work alongside product managers, designers, engineers and researchers to ensure services are built with clear success measures, meaningful KPIs and a strong understanding of user behaviour from the outset. Your role goes beyond reporting - you'll help teams define what they are trying to achieve, understand how users move through complex journeys, and use insight to influence what happens next. The work you do will improve outcomes for citizens and strengthen digital services across all of DWP. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Performance Measurement Show how you've developed or shaped approaches to measuring performance. This could include defining meaningful KPIs, setting up frameworks, or translating high-level business goals into clear, measurable outcomes. We're looking for evidence of how your work has helped track performance and drive improvements. Communicating Analysis and Insight Demonstrate how you communicate analysis in a clear and impactful way. Tell us how you've tailored your approach for different audiences, using the right mix of visuals, presentations or written outputs to bring your insights to life. Include examples of how your analysis has informed decisions or led to practical, actionable recommendations. Working Together Provide examples of how you've worked collaboratively with others. This might include building strong relationships with stakeholders, sharing knowledge across teams, or contributing to a positive and inclusive team environment. Show how you support others and help create a culture where people feel valued and respected. User-Centred Analysis Show how you use both quantitative and qualitative data to understand user needs and shape your analysis. Describe how you've delivered insights or recommendations that focus on the user, and how you've worked with user researchers or other colleagues to deepen that understanding. We're also interested in how you've helped others engage with user needs, data or stories in their work. You and your role Performance Analysts in DWP shape how digital services are designed, measured and improved. You'll work closely with multidisciplinary teams to ensure measurement is built into services from the start, helping teams understand whether what they're delivering is actually making things better for users. You'll design and maintain performance measurement frameworks, including KPIs that reflect both user needs and organisational priorities. You'll also be responsible for implementing and optimising tagging strategies to enhance visibility of service interactions and user journeys. You'll help us understand how data is being captured and used across service lines to measure performance and identify areas for improvement. You will move our teams beyond surface-level metrics by exploring how users move through services, where friction exists and what the data is really telling us about outcomes. You will work with Google Analytics data and write SQL in Google BigQuery to bring together different data sources, create meaningful analysis, and support clear and reliable dashboards using tools like Looker Studio and Power BI. Just as importantly, you'll spend time explaining what the data means. This could be tailoring insight for different audiences or helping teams use it to inform future decisions. Your work will help colleagues change what they do in the future, using evidence to improve services and better meet user needs. This role is ideal for someone who enjoys working collaboratively, is curious about how services perform end-to-end, and cares about using data to make a real difference. If you like asking 'what does success really look like here?' and helping teams answer that question with evidence, then you're in the right place. Details, Wages, Perks Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid working: We work a hybrid model - some time at home and some in a hub collaborating face-to-face. Pay: Up to £51,762 (£44,447-£46,547 base salary plus a Digital Allowance of up to £5,215, depending on your capability as assessed at interview). Pension: Civil Service pension with employer contributions worth 28.97%. Holidays: Starting at 26 days, rising to 31 days. Up to 3 extra days off per month through flexi-time. Plus all the usual public holidays. Additional benefits Flexible working, including flex-friendly policies Time off for volunteering and charitable giving 'I Can Be Me in DWP' - supporting you to bring your authentic self to work Discounts and savings on shopping, days out and more Interest-free loans for bikes and season tickets Sports and social activities Professional development, coaching, mentoring and career progression opportunities Our culture and recognition 2024 Diversity Employer of the Year (Computing Women in Tech Excellence Awards) Diverse and Inclusive Leadership (Digital Leaders Awards 2024) Commended: Best Place to Work in Digital (Computing Digital Technology Leaders Awards 2025) Recognised as one of the Best Public Sector Employers (Women in Tech Employer Awards 2025) Process We know your time is valuable, so our process has just two stages: Apply: Submit your application via Civil Service Jobs (full instructions provided). Interview: A single-stage, face-to-face interview. Click APPLY for more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Are you ready to move beyond hands-on engineering and start shaping how systems are designed at scale? As a Technical Architect in DWP Digital, you'll join a collaborative, multidisciplinary team responsible for designing and evolving the technology that underpins services used by millions of people across the UK. You'll work alongside experienced architects and engineers to help create modern, scalable, and resilient digital solutions in one of the largest transformation programmes in Europe. This is an exciting opportunity for someone with a strong technical background who is ready to step into architectural thinking. You'll influence how services are designed, support decision-making across complex systems, and contribute to building user-centred solutions that make a meaningful difference to people's lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience designing applications across cloud, on-premise, or hybrid environments, considering areas such as networking, security, databases, and integrations. An understanding of architecture principles and how to apply design patterns, standards, and best practices to real-world solutions. Experience working with delivery teams to design solutions across the full lifecycle, from initial concept to go live. Ability to turn business needs into clear technical designs that others can understand, build from, and demonstrated. Familiarity with using modelling approaches or tools to represent architecture and explain solutions clearly. We're looking for someone ready to move beyond pure engineering and grow into a senior Architect, supported by clear development pathways and long-term progression in DWP Digital. You and your role As a Technical Architect in DWP Digital, you'll help shape the design and delivery of systems that support critical public services. You'll take structured approaches to solving technical problems, producing designs that are secure, scalable, and aligned to wider architectural strategies. Working as part of a multidisciplinary environment, you'll collaborate closely with engineers, product teams, and other architects to influence solution design and ensure consistency across services. You'll identify opportunities to reuse existing components, improve design approaches, and drive better technical outcomes across complex systems. You'll also play an important role in governance and assurance, helping teams make informed decisions by clearly presenting architectural designs and explaining trade-offs to both technical and non-technical stakeholders. This is a hands-on development opportunity where you'll deepen your technical expertise while building your architectural capability. You'll be supported by experienced architects and surrounded by a strong technical community, giving you the space to grow your influence and take on increasingly complex challenges over time. If you're someone who enjoys solving problems, is curious about how systems fit together, and wants to play a bigger role in shaping technology decisions, this is a role where you can truly develop and make an impact at scale. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £60,920. That's £44,447 salary plus a Government Digital and Data Allowance of up to £16,473 subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £12,867 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Are you ready to move beyond hands-on engineering and start shaping how systems are designed at scale? As a Technical Architect in DWP Digital, you'll join a collaborative, multidisciplinary team responsible for designing and evolving the technology that underpins services used by millions of people across the UK. You'll work alongside experienced architects and engineers to help create modern, scalable, and resilient digital solutions in one of the largest transformation programmes in Europe. This is an exciting opportunity for someone with a strong technical background who is ready to step into architectural thinking. You'll influence how services are designed, support decision-making across complex systems, and contribute to building user-centred solutions that make a meaningful difference to people's lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience designing applications across cloud, on-premise, or hybrid environments, considering areas such as networking, security, databases, and integrations. An understanding of architecture principles and how to apply design patterns, standards, and best practices to real-world solutions. Experience working with delivery teams to design solutions across the full lifecycle, from initial concept to go live. Ability to turn business needs into clear technical designs that others can understand, build from, and demonstrated. Familiarity with using modelling approaches or tools to represent architecture and explain solutions clearly. We're looking for someone ready to move beyond pure engineering and grow into a senior Architect, supported by clear development pathways and long-term progression in DWP Digital. You and your role As a Technical Architect in DWP Digital, you'll help shape the design and delivery of systems that support critical public services. You'll take structured approaches to solving technical problems, producing designs that are secure, scalable, and aligned to wider architectural strategies. Working as part of a multidisciplinary environment, you'll collaborate closely with engineers, product teams, and other architects to influence solution design and ensure consistency across services. You'll identify opportunities to reuse existing components, improve design approaches, and drive better technical outcomes across complex systems. You'll also play an important role in governance and assurance, helping teams make informed decisions by clearly presenting architectural designs and explaining trade-offs to both technical and non-technical stakeholders. This is a hands-on development opportunity where you'll deepen your technical expertise while building your architectural capability. You'll be supported by experienced architects and surrounded by a strong technical community, giving you the space to grow your influence and take on increasingly complex challenges over time. If you're someone who enjoys solving problems, is curious about how systems fit together, and wants to play a bigger role in shaping technology decisions, this is a role where you can truly develop and make an impact at scale. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £60,920. That's £44,447 salary plus a Government Digital and Data Allowance of up to £16,473 subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £12,867 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
Are you ready to move beyond hands-on engineering and start shaping how systems are designed at scale? As a Technical Architect in DWP Digital, you'll join a collaborative, multidisciplinary team responsible for designing and evolving the technology that underpins services used by millions of people across the UK. You'll work alongside experienced architects and engineers to help create modern, scalable, and resilient digital solutions in one of the largest transformation programmes in Europe. This is an exciting opportunity for someone with a strong technical background who is ready to step into architectural thinking. You'll influence how services are designed, support decision-making across complex systems, and contribute to building user-centred solutions that make a meaningful difference to people's lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience designing applications across cloud, on-premise, or hybrid environments, considering areas such as networking, security, databases, and integrations. An understanding of architecture principles and how to apply design patterns, standards, and best practices to real-world solutions. Experience working with delivery teams to design solutions across the full lifecycle, from initial concept to go live. Ability to turn business needs into clear technical designs that others can understand, build from, and demonstrated. Familiarity with using modelling approaches or tools to represent architecture and explain solutions clearly. We're looking for someone ready to move beyond pure engineering and grow into a senior Architect, supported by clear development pathways and long-term progression in DWP Digital. You and your role As a Technical Architect in DWP Digital, you'll help shape the design and delivery of systems that support critical public services. You'll take structured approaches to solving technical problems, producing designs that are secure, scalable, and aligned to wider architectural strategies. Working as part of a multidisciplinary environment, you'll collaborate closely with engineers, product teams, and other architects to influence solution design and ensure consistency across services. You'll identify opportunities to reuse existing components, improve design approaches, and drive better technical outcomes across complex systems. You'll also play an important role in governance and assurance, helping teams make informed decisions by clearly presenting architectural designs and explaining trade-offs to both technical and non-technical stakeholders. This is a hands-on development opportunity where you'll deepen your technical expertise while building your architectural capability. You'll be supported by experienced architects and surrounded by a strong technical community, giving you the space to grow your influence and take on increasingly complex challenges over time. If you're someone who enjoys solving problems, is curious about how systems fit together, and wants to play a bigger role in shaping technology decisions, this is a role where you can truly develop and make an impact at scale. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £60,920. That's £44,447 salary plus a Government Digital and Data Allowance of up to £16,473 subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £12,867 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Are you ready to move beyond hands-on engineering and start shaping how systems are designed at scale? As a Technical Architect in DWP Digital, you'll join a collaborative, multidisciplinary team responsible for designing and evolving the technology that underpins services used by millions of people across the UK. You'll work alongside experienced architects and engineers to help create modern, scalable, and resilient digital solutions in one of the largest transformation programmes in Europe. This is an exciting opportunity for someone with a strong technical background who is ready to step into architectural thinking. You'll influence how services are designed, support decision-making across complex systems, and contribute to building user-centred solutions that make a meaningful difference to people's lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience designing applications across cloud, on-premise, or hybrid environments, considering areas such as networking, security, databases, and integrations. An understanding of architecture principles and how to apply design patterns, standards, and best practices to real-world solutions. Experience working with delivery teams to design solutions across the full lifecycle, from initial concept to go live. Ability to turn business needs into clear technical designs that others can understand, build from, and demonstrated. Familiarity with using modelling approaches or tools to represent architecture and explain solutions clearly. We're looking for someone ready to move beyond pure engineering and grow into a senior Architect, supported by clear development pathways and long-term progression in DWP Digital. You and your role As a Technical Architect in DWP Digital, you'll help shape the design and delivery of systems that support critical public services. You'll take structured approaches to solving technical problems, producing designs that are secure, scalable, and aligned to wider architectural strategies. Working as part of a multidisciplinary environment, you'll collaborate closely with engineers, product teams, and other architects to influence solution design and ensure consistency across services. You'll identify opportunities to reuse existing components, improve design approaches, and drive better technical outcomes across complex systems. You'll also play an important role in governance and assurance, helping teams make informed decisions by clearly presenting architectural designs and explaining trade-offs to both technical and non-technical stakeholders. This is a hands-on development opportunity where you'll deepen your technical expertise while building your architectural capability. You'll be supported by experienced architects and surrounded by a strong technical community, giving you the space to grow your influence and take on increasingly complex challenges over time. If you're someone who enjoys solving problems, is curious about how systems fit together, and wants to play a bigger role in shaping technology decisions, this is a role where you can truly develop and make an impact at scale. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £60,920. That's £44,447 salary plus a Government Digital and Data Allowance of up to £16,473 subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £12,867 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Do you want to design security architectures that protect services used by millions of people every day? As a Senior Security Architect in DWP Digital, you'll join our Corporate Centre Services function, working at the heart of complex, large-scale digital systems. You'll play a key role in securing critical platforms, including identity and trust services that enable safe, secure access to government services for citizens and colleagues. You'll operate across a complex enterprise landscape, shaping secure-by-design architectures for modern cloud-native services. Working closely with architects, engineers and senior stakeholders, you'll lead on threat mitigation, guide security decisions and ensure robust, resilient solutions are embedded from the outset. This is a high-impact role where your work will directly influence the security framework of one of the UK's most critical public service organisations. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Designing secure architectures for large, complex organisations, making sure security is built in from the start Securing modern applications and cloud platforms, including tools like Kubernetes, Docker and CI/CD pipelines Working across enterprise-level systems and aligning designs with wider technology strategies and roadmaps Understanding how networks and infrastructure work, including how to keep them secure in highly available environments Identifying and managing security risks, protecting systems using tools and techniques like monitoring, detection and encryption Designing secure identity and access solutions, confidently communicating security concepts while leading and supporting others You and your role As a Senior Security Architect, you'll operate at the centre of DWP's security landscape helping to define how we protect services at national scale. You'll work across multiple high-risk, high-complexity programmes, leading the design of secure architectures that support millions of users. A key focus of this role is shaping and securing identity and trust capabilities. You'll help design platforms that enable safe and secure interactions between users and government services, from digital identity verification to secure communication channels. Your work will directly influence how citizens access and trust public services. You'll collaborate closely with solution architects, engineers and multidisciplinary teams to embed security throughout the entire product lifecycle. From early discovery and design through to delivery and live service, you'll ensure that security principles are applied consistently and effectively. You'll also provide expert assurance, reviewing designs, identifying vulnerabilities and recommending improvements that strengthen overall resilience. This role goes beyond individual delivery. You'll help shape architecture standards, contribute to strategic roadmaps and influence governance across the organisation. Acting as a senior voice within the architecture community, you'll support decision-making, provide escalation for complex challenges, defining reusable patterns that improve security outcomes at scale. You'll also play a key role in building organisational capability. Whether that's mentoring architects, supporting teams in understanding security principles, or sharing best practice across the wider community. Your leadership will help elevate security maturity across DWP Digital. This role would suit someone who thrives in complex environments, enjoys solving difficult security challenges and wants to influence how secure systems are designed and delivered at scale. If you're motivated by purpose, impact and the opportunity to shape the future of secure digital services, this is a role where your expertise will make a real difference. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £83,917. That's £57,946 salary plus a Government Digital and Data Allowance of up to £25,971 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Do you want to design security architectures that protect services used by millions of people every day? As a Senior Security Architect in DWP Digital, you'll join our Corporate Centre Services function, working at the heart of complex, large-scale digital systems. You'll play a key role in securing critical platforms, including identity and trust services that enable safe, secure access to government services for citizens and colleagues. You'll operate across a complex enterprise landscape, shaping secure-by-design architectures for modern cloud-native services. Working closely with architects, engineers and senior stakeholders, you'll lead on threat mitigation, guide security decisions and ensure robust, resilient solutions are embedded from the outset. This is a high-impact role where your work will directly influence the security framework of one of the UK's most critical public service organisations. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Designing secure architectures for large, complex organisations, making sure security is built in from the start Securing modern applications and cloud platforms, including tools like Kubernetes, Docker and CI/CD pipelines Working across enterprise-level systems and aligning designs with wider technology strategies and roadmaps Understanding how networks and infrastructure work, including how to keep them secure in highly available environments Identifying and managing security risks, protecting systems using tools and techniques like monitoring, detection and encryption Designing secure identity and access solutions, confidently communicating security concepts while leading and supporting others You and your role As a Senior Security Architect, you'll operate at the centre of DWP's security landscape helping to define how we protect services at national scale. You'll work across multiple high-risk, high-complexity programmes, leading the design of secure architectures that support millions of users. A key focus of this role is shaping and securing identity and trust capabilities. You'll help design platforms that enable safe and secure interactions between users and government services, from digital identity verification to secure communication channels. Your work will directly influence how citizens access and trust public services. You'll collaborate closely with solution architects, engineers and multidisciplinary teams to embed security throughout the entire product lifecycle. From early discovery and design through to delivery and live service, you'll ensure that security principles are applied consistently and effectively. You'll also provide expert assurance, reviewing designs, identifying vulnerabilities and recommending improvements that strengthen overall resilience. This role goes beyond individual delivery. You'll help shape architecture standards, contribute to strategic roadmaps and influence governance across the organisation. Acting as a senior voice within the architecture community, you'll support decision-making, provide escalation for complex challenges, defining reusable patterns that improve security outcomes at scale. You'll also play a key role in building organisational capability. Whether that's mentoring architects, supporting teams in understanding security principles, or sharing best practice across the wider community. Your leadership will help elevate security maturity across DWP Digital. This role would suit someone who thrives in complex environments, enjoys solving difficult security challenges and wants to influence how secure systems are designed and delivered at scale. If you're motivated by purpose, impact and the opportunity to shape the future of secure digital services, this is a role where your expertise will make a real difference. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £83,917. That's £57,946 salary plus a Government Digital and Data Allowance of up to £25,971 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two-stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. JBRP1_UKTJ
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
08/06/2026
Full time
Job Title: Articulate 360 Accessibility Specialist Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced eLearning designer with good Articulate 360 skills, ready to bring accessible design to important public services? This a great chance to develop your knowledge of accessibility, assistive technologies and universal design for learning, while contributing to meaningful work. The Accessibility Standards and Strategy Team plays a key role in building an inclusive culture across DWP. We support colleagues to deliver products, services and internal communications that are accessible, inclusive and fully compliant with accessibility legislation. We lead on researching documenting and sharing best practices to educate teams across DWP, while also monitoring and reporting on accessibility compliance. We are seeking an Articulate 360 Specialist to join our established team and help us continue delivering high standards of digital accessibility for both our customers and colleagues. In your first year you will benefit from a structured programme of intensive training in digital accessibility. What skills, knowledge and experience will you need? Proficient in Articulate 360, with strong expertise in Storyline and Rise. Demonstrated experience designing and developing eLearning using ADDIE, SAM, or Agile methodologies. Good understanding of digital accessibility standards and inclusive design principles. Strong written and verbal communication abilities. Highly self-motivated with excellent organisational and time management skills. You and your role You will work within the Accessibility Standards and Strategy Team, where you will be responsible for developing eLearning products as well as providing consultancy and training to support learning and development teams across the organisation. The role combines hands-on design work with advisory and training responsibilities. As part of your development, you will take part in a structured one-year programme aimed at building a strong and comprehensive understanding of digital accessibility. This will include learning about assistive technologies, accessibility standards and relevant legislation to ensure your knowledge is both current and applied effectively in your work. You will design and create high-quality engaging eLearning content with a focus on disability, accessibility and inclusion. This will involve producing learning materials that are not only informative but also accessible and inclusive for a wide range of users. A key aspect of your role will involve working closely with Learning and Development teams, offering guidance and consultancy to help them design and deliver accessible eLearning products. You will also be responsible for delivering training sessions on accessibility in eLearning to help build capability across teams. Additionally, you will create and deliver training on developing accessible content using tools such as Storyline, Rise and other multimedia platforms, while also testing digital learning products using assistive technologies. As part of the role you will also occasionally travel to different locations to support business needs with journeys - typically within a reasonable distance and planned well in advance. Details. Wages. Perks. Location: You'll join us in your choice of our brilliant sites in Birmingham, Dundee, Falkirk, Blackpool, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Plymouth, Sheffield, Sunderland, Swansea or Treforest (Pontypridd). Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £38,772. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £11,232 per year. Holidays: A generous leave package starting at 24 days rising to 26 after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLYfor more information and to start your application. JBRP1_UKTJ
