Olive Jar Digital

Client Partner Are you an experienced digital consultancy professional with a proven track record of managing public sector contracts and client relationships? At Olive Jar Digital, we design and deliver innovative digital services that solve complex problems and improve outcomes for users. As one of the UK's fastest-growing digital consultancies, we partner with public sector organisations to deliver meaningful digital transformation. We are seeking an experienced Client Partner to take ownership of our strategic client relationships, contract performance, and service delivery across a portfolio of public sector accounts. This is not a traditional account management role. We are looking for someone who understands the realities of delivering consultancy services into government departments and public sector organisations, has worked agency-side within a digital consultancy, and can confidently manage commercial, contractual, and operational relationships while driving client satisfaction and business growth. About the Role As Client Partner, you will act as the senior relationship owner for a portfolio of public sector clients. You will be responsible for ensuring contractual commitments are delivered, commercial opportunities are maximised, and client relationships continue to grow and strengthen. You will work closely with delivery teams, practice leads, and senior stakeholders to ensure services are delivered effectively, risks are managed proactively, and Olive Jar Digital remains a trusted partner to our clients. The successful candidate will have extensive experience managing government or wider public sector accounts from within a digital consultancy, professional services organisation, or agency environment. Working Pattern Hybrid - 3 days per week in our London office (Piccadilly), 2 days remote Salary Up to £60,000 depending on experience Key Responsibilities Own and manage strategic client relationships across a portfolio of public sector accounts. Act as the primary commercial and contractual contact for clients. Lead contract governance, renewals, extensions, and commercial negotiations. Ensure compliance with contractual obligations and service commitments. Build trusted relationships with senior stakeholders and procurement teams. Identify opportunities for account growth, contract expansion, and additional service offerings. Service Delivery Oversight Work closely with delivery and leadership teams to ensure successful contract delivery. Monitor performance against KPIs, SLAs, and contractual commitments. Facilitate governance meetings, service reviews, and reporting activities. Manage risks, issues, and escalations to successful resolution. Ensure clients receive a consistently high-quality service experience. Commercial & Strategic Leadership Support revenue retention and growth across existing accounts. Drive account planning and long-term client engagement strategies. Provide insight into client priorities, procurement opportunities, and market trends. Collaborate with internal teams to align service delivery with client objectives. Champion continuous improvement across client management and service operations. What We're Looking For Essential Experience Significant experience managing public sector client accounts within a digital consultancy, technology consultancy, professional services business, or agency environment. Strong understanding of public sector procurement frameworks and contract management. Experience working with central government departments, arms length bodies, local government, or wider public sector organisations. Proven ability to manage complex stakeholder relationships at senior levels. Experience overseeing service delivery against contractual commitments and KPIs. Strong commercial awareness and contract negotiation skills. Excellent communication, relationship-building, and influencing abilities. Desirable Experience working within Government Digital Service (GDS) environments. Knowledge of agile delivery methodologies. Experience managing multidisciplinary digital delivery teams. Familiarity with Digital Outcomes and Specialists (DOS), G-Cloud, and other government procurement frameworks. Why Join Olive Jar Digital? At Olive Jar Digital, we pride ourselves on building a culture where talented people can do their best work. We collaborate openly, value new ideas, and empower our teams to make a genuine impact. You'll join a growing consultancy delivering meaningful digital transformation projects across the public sector while working alongside experienced digital specialists who are passionate about creating services that make a difference. If you're an experienced consultancy professional who understands how to successfully manage public sector contracts, build lasting client relationships, and drive commercial success, we'd love to hear from you.

Olive Jar Digital is seeking an experienced Client Partner in Westminster, UK to manage strategic client relationships across public sector accounts. You will act as the primary contact for contractual agreements, ensuring compliance and driving account growth. The ideal candidate will have significant experience in managing public sector accounts, strong commercial awareness, and proven stakeholder relationship skills. This hybrid role requires 3 days in the London office and offers a salary of up to £60,000.

Olive Jar Digital in London is seeking a Head of Delivery to lead a mature, transparent, quality assured delivery practice for digital public services. You will be accountable for delivery quality across our portfolio, ensuring multidisciplinary teams have clarity, governance, coaching and support to deliver excellent outcomes for users, clients and the agency. You will champion delivery practice, coach clients on practical agile methods, guide teams through Discovery to Live against the

As Head of Delivery, you will lead delivery across the agency, shaping a mature, transparent and quality assured delivery practice for digital public services. You will be accountable for delivery quality across our portfolio, ensuring multidisciplinary teams have the clarity, governance, coaching and support they need to deliver excellent outcomes for users, clients and the agency. You will be the agency's senior champion for practise delivery: advocating for informed trade offs, protecting delivery quality, supporting commercial decision making alongside Principal Account Managers, and coaching clients on practical agile digital delivery practice - framing delivery requirements with clarity, enabling timely decision making, and supporting collaborative ways of working. Key Responsibilities Agency wide delivery leadership: Lead delivery across the agency, setting expectations for how teams plan, manage, assure and improve delivery. Create the conditions for teams to work with pace, discipline, transparency and psychological safety. Delivery quality and informed trade offs: Act as the senior advocate for delivery quality, helping teams and clients make intentional trade offs between time, cost, scope, risk and quality without losing sight of user outcomes or service standards. Client escalation and delivery risk: Work directly with clients as the senior escalation point for delivery risk, underperformance, blockers and dissatisfaction. Coach clients on the behaviours that enable successful delivery, including clear ownership, timely decisions, prioritisation and evidence led planning. Delivery governance and assurance: Own the agency's delivery controls, including RAID management, assurance reviews, delivery health checks and dependency management. Codify practical templates, governance rhythms, quality gates and internal QA processes that help teams spot issues early and intervene effectively. GDS and Government Service Standard leadership: Guide teams and clients through Discovery, Alpha, Beta and Live delivery, ensuring services are shaped around the Government Service Standard and prepared effectively for CDDO/GDS service assessments. Practice leadership and capability uplift: Define delivery standards, competency frameworks, communities of practice and coaching models. Build a delivery culture that is collaborative, transparent, quality assured and focused on helping clients reach clarity faster. Portfolio intervention and recovery: Intervene in struggling projects, support recovery planning and help teams reset delivery approach, ways of working, governance and stakeholder alignment where needed. Commercial collaboration: Work closely with Account Managers, who own the overall client relationship and commercials, to ensure commercial decisions are informed by delivery reality, delivery risk and the impact on quality and outcomes. About you You are an experienced delivery leader from a Delivery Management or Product background. You have led teams through complex public sector digital work and know how to turn ambiguity into clear priorities, workable backlogs, credible delivery plans and evidence led decisions. You bring credible technical literacy. You may not be writing code, but you can hold confident conversations with technical architects, engineers and senior technology stakeholders. You understand the principles of modern digital technology architecture, delivery tooling and the constraints that come with transforming services in complex or legacy environments. You are able to confidently work with senior client stakeholders to communicate technical considerations and decisions in a non tech jargon free way. You have direct experience preparing teams for GDS/CDDO service assessments and understand how to embed the Government Service Standard into day to day delivery, not treat it as a final stage checklist. Success Measures Delivery performance improves across the portfolio, with clearer plans, healthier delivery controls and earlier intervention on risk. Clients experience greater confidence in delivery, clearer decision making and better escalation support when risks or trade offs arise. Teams demonstrate stronger delivery discipline, transparency, collaboration and psychological safety. The agency's delivery capability matures through consistent standards, reusable templates, coaching, QA governance and active communities of practice. Services are better prepared for Discovery, Alpha, Beta and Live assurance, with Government Service Standard expectations embedded throughout delivery.

Olive Jar Digital is looking for a Digital Performance Analyst to enhance user engagement and optimize digital performance. The successful candidate will utilize Google Analytics for monitoring, create insightful reports, and drive optimization initiatives. Key skills include expertise in data visualization tools like Looker Studio and Power BI, along with strong analytical and communication abilities. This role requires collaboration with various teams to align digital strategies with business goals.

We are seeking a Digital Performance Analyst to join our team and play a key role in optimizing user engagement, conversion, and overall digital performance. This role requires a sharp analytical mind, strong technical skills, and the ability to translate insights into actionable recommendations for stakeholders. Key Responsibilities Monitor the performance of digital assets in a timely and accurate manner, identifying trends and areas for improvement. Ensure robust Google Analytics (GA) tracking that reflects current release status. Create and present insightful reports to stakeholders, enabling informed decision-making and continuous service improvement. Drive optimization initiatives to enhance user engagement, conversion rates, and overall digital performance. Technical Skills & Experience Web Analytics Expertise: Proficient in tools like Google Analytics. Data Visualization: Skilled in Looker Studio, Power BI, or other visualization tools (essential). Data Analysis: Knowledge of SQL and strong analytical skills for interpreting complex datasets. Problem Solving: Ability to identify issues and implement effective solutions to achieve business goals. Collaboration: Experience working with developers, research, and UX teams to align digital strategies with organizational objectives. Communication: Strong ability to convey insights and recommendations clearly to stakeholders.

Olive Jar Digital is on the lookout for a Data Governance Manager to oversee a vital public sector data transformation program. This strategic role entails establishing effective data governance practices, ensuring compliance, and driving accountability in data management. The successful candidate will engage with senior stakeholders, develop training materials, and implement data ethics frameworks to support the organisation's commitment to ethical data usage.

Data Governance Manager 9-Month Fixed-Term Contract UK Wide Remote 60% Hybrid Office Attendance Required About the Role We are seeking an experienced Data Governance Manager to support the delivery of a major public sector data transformation programme. This role will play a critical part in embedding effective data governance, stewardship, and ethical data practices across a large and complex organisation. Working within a senior data leadership function, you will help drive accountability for data management across the entire data lifecycle, enabling the delivery of core data governance capabilities and ensuring alignment between enterprise-wide governance and local implementation teams. This is an opportunity for a highly experienced governance professional who can operate autonomously, influence senior stakeholders, and lead strategic initiatives that support organisational data strategy objectives. Key Responsibilities Data Governance & Stewardship Drive accountability and ownership for data management across the full data lifecycle. Support the implementation and continuous improvement of the organisation's Data Governance Framework. Embed effective data ownership and stewardship practices across business and technical communities. Enable the delivery of core governance capabilities, ensuring alignment with strategic data objectives. Support the adoption of federated governance operating models across multiple teams and business areas. Data Ethics & Risk Management Design and implement a comprehensive data ethics policy, framework, and supporting governance processes. Develop data ethics impact assessments to enable the identification, assessment, and management of data ethics risks. Embed data ethics controls and governance activities into existing organisational governance structures. Assess current governance arrangements and recommend improvements to ensure effective oversight of data ethics risks. Design or update Terms of Reference for governance boards and committees to ensure appropriate governance and accountability. Training & Stakeholder Engagement Develop and deliver training materials and awareness programmes to improve understanding of governance responsibilities. Engage with Data Owners, Data Stewards, and senior stakeholders to build governance capability across the organisation. Act as a trusted advisor on governance, stewardship, data ethics, and compliance matters. Communicate complex governance concepts in a clear and accessible way to both technical and non-technical audiences. Governance Leadership Identify governance gaps and opportunities for improvement. Support organisational change initiatives related to data governance and stewardship. Collaborate with stakeholders across digital, data, technology, risk, and compliance functions. Provide regular reporting, insights, and recommendations to senior leadership teams. Essential Skills & Experience Proven experience designing, implementing, or enhancing Data Governance Frameworks within large organisations. Strong understanding of data governance principles, data lifecycle management, data quality, metadata management, and compliance requirements. Experience establishing or embedding data stewardship and data ownership models. Demonstrable expertise in data ethics, including the development of policies, impact assessments, governance processes, and training programmes. Strong stakeholder management skills with experience influencing senior leaders and governance boards. Experience delivering governance initiatives across multiple workstreams and organisational functions. Excellent written and verbal communication skills, with the ability to translate complex governance concepts into practical guidance. Strong analytical and problem-solving capabilities with a focus on continuous improvement. Desirable Experience Knowledge of datagovernance principles and emerging regulatory requirements. Experience aligning data ethics activities with governance frameworks and controls. Experience working within large public sector or government organisations. Understanding of federated governance operating models. Familiarity with organisational change and transformation programmes. What We're Looking For This role requires a highly experienced professional who is comfortable operating at a strategic level while remaining hands-on in delivery. You will be a self-starter, capable of influencing senior leadership, driving governance outcomes, and making informed decisions in collaboration with executive stakeholders. You will have the confidence to challenge constructively, build consensus across complex stakeholder groups, and champion best practice data governance across the organisation. If you are passionate about improving data governance, strengthening data stewardship, and enabling organisations to make better, safer, and more ethical use of data, we'd love to hear from you.