NICE

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The SRE - NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE NOC is expected to engineer problems away, not just respond to alerts. How will you make an impact? Incident Response & Operations Act as a primary or escalation responder in a 24x7 on call rotation Lead or support Major Incident (MI) response, including triage, mitigation, and resolution Coordinate across Engineering, Infrastructure, Security, and Product teams Execute and improve runbooks, playbooks, and escalation paths Drive blameless post incident reviews (PIRs) and track corrective actions Monitoring, Alerting & Observability Own service health monitoring across infrastructure, applications, and dependencies Design and maintain alerting strategies that align with SLIs/SLOs Build dashboards using tools such as: Grafana Reliability Engineering & Automation Automate repetitive operational tasks to reduce manual toil Improve mean time to detect (MTTD) and mean time to resolve (MTTR) Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows Implement self healing and auto remediation where possible Partner with engineering teams to improve system design for reliability Platform & Infrastructure Support Support and troubleshoot: Assist with capacity planning and availability reviews Ensure operational readiness for production releases Have you got what it takes? Technical Experience with incident management and production support Familiarity with: Cloud infrastructure (AWS preferred) Monitoring/alerting platforms Scripting or programming experience in Python, Bash, Go, or similar Understanding of networking fundamentals (DNS, TCP/IP, load balancing) Operational Experience working in 24x7 NOC or production operations environments Ability to handle high pressure incidents calmly and effectively Strong written and verbal communication for incident coordination Comfort working from runbooks-but improving them when they fall short Preferred / Differentiators Experience defining or operating to SLOs / SLIs Prior migration from traditional NOC SRE model Exposure to security, compliance, or regulated environments Requisition ID: 10579. Reporting into: Manager, Network Operations.

Senior Developer - Microsoft Platform Salary: £49,387 - £56,515 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 25/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. As part of our commitment to colleagues at risk of redundancy, all redeployment applications are reviewed before external ones. Main duties of the job This Senior Developer role will build and support Microsoft 365 and Power Platform solutions that enable NICE employees to operate effectively and efficiently What you do & bring to the role: Work within agile disciplinary teams to design, build and maintain solutions in Microsoft 365, the Power Platform and CoPilot Studio Proactively identifying new functionality on the Microsoft roadmap that will enhance end user productivity and efficiency Work with users and business stakeholders to demonstrate and prototype the technical art of the possible Be proactive about helping business stakeholders consider the non functional needs and constraints as well as the functional when designing solutions Actively participate in developing and managing agile backlogs of work Support live services through monitoring, incident resolution, performance optimisation and continual improvement, including rota d 3rd line support Share knowledge, mentor colleagues, and support the development of Microsoft platform capability within the team. Person specification Essential: Specialist knowledge and expertise acquired through degree level or equivalent qualification/experience. Additionally holds specialist knowledge across several relevant areas of expertise, acquired through relevant practical experience and training/development. Eg: M365 Administrator Expert Power Platform Functional consultant or developer associate Certification in SharePoint and Teams Administration Desirable Certification in Purview configuration (eg sensitive data, records management) or Copilot Studio development/admin Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.

Lead Developer CRM & Power Platform Salary: £57,528 - £64,750 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 28/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. Main duties of the job This is a senior hands-on leadership role, requiring deep specialist expertise, strong technical decision-making, and the ability to guide teams in delivering secure, high-quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do/bring to the role Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. Person specification Essential: Holds highly developed specialist knowledge and expertise acquired through master s degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Eg Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant Desirable Copilot Studio certification Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied-upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.

NICE in Southampton is seeking a Site Reliability Engineer with over 6 years of experience in SRE. The role entails managing production systems and developing automation solutions to enhance performance and reliability. Candidates must have expertise in Azure, Kubernetes, and a background in programming/scripting. Successful applicants will collaborate closely with DevOps teams, optimizing systems, and ensuring top-tier service for clients. This position represents a significant opportunity to contribute to cutting-edge cloud solutions.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Here at NICE Public Safety , we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It's likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role. How will you make an impact? Act as part of a team of SREs that act as the 'gatekeepers' of production and actively manage the work backlog and develop reliability improvements. Lead investigations into root cause outages, performance, and cost issues. Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands. You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support. Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor. Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc. Developing bicep modules for monitoring infrastructure and deploy it. Optimize system performance, cost, and security through regular reviews and tuning. Do you have what it takes? Must have 6+ years of experience in Site Reliability Engineering Excellent technical, analytical and troubleshooting skills Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML) Experience with Azure cloud Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.) Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git) Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch) Demonstrable experience of supporting live cloud services and platforms Expert in developing queries for dashboards and alerting for microservices. Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets. Production experience with Kubernetes and containerization (AKS) Exposure to Azure DevOps pipelines is desirable (CI/CD) Strong experience in infrastructure as a code, design and implementation strategies. Experience with AI (tools) to automate and accelerate is a plus. Efficient, effective, and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. Multi-tasking and time-management to prioritise and switch between varied tasks. Significant experience in platform engineering, observability, and provisioning. Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning. Strong understanding of cyber security principles, governance, and compliance frameworks. Strong understanding and experience of cloud platforms, containerisation, and microservices architecture. Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level. Strong proficiency in technical scoping, architecture design, and integration of security tools and processes. Ability to translate business needs into scalable, user-centric cloud solutions. Excellent communication and collaboration skills, with a focus thought leadership and solution development. Experience in both operational and transformation roles or a clear working understanding of both perspectives. Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP Tooling Kubernetes (Ideally AKS) Elasticsearch and Cloud Observability Stacks IAC (Bicep/Terraform) Powershell / C# Beneficial Certifications AZ 104 AZ 305 AZ 500 AZ 700 CKA NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Information Security Analyst - Audit, Compliance & Cybersecurity United Kingdom - Southampton At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Information Security Analyst is primarily responsible for ensuring compliance with information security frameworks such as Cyber Essentials, Cyber Essentials Plus, ISO 27001, ISO 27701, ISO 42001, GDPR, and DORA. This role focuses on internal audits, regulatory compliance, and readiness for external audits while also contributing to Cybersecurity Operations Center (CSOC) activities, including incident monitoring and response. How will you make an impact? Internal Audit Execution: Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk management processes. Audit Preparation: Assist internal control owners in scoping appropriate evidence and preparing for external audits. Gap Assessments: Facilitate and/or conduct internal gap assessments and audit readiness evaluations for frameworks such as ISO 27001, GDPR, and DORA. Framework Tracking: Monitor updates to Cyber Essentials, ISO, and regulatory frameworks and ensure internal alignment. Control Documentation: Develop and maintain control narratives, walkthroughs, and documentation of compliance processes. Audit Findings: Identify control deficiencies and work with stakeholders to recommend cost-effective, value-added remediation actions. Compliance Reporting: Draft audit reports and present findings to management during status updates and closing meetings. External Audit Coordination: Collaborate with external audit teams to streamline processes and provide requested documentation and evidence. Security Monitoring: Use tools such as Rapid7 InsightIDR or other SIEM solutions to assist with security monitoring and incident detection. Incident Response Support: Participate in incident response efforts, documenting security incidents and assisting in containment and recovery actions. Threat Identification: Contribute to analyzing cybersecurity threats and implementing recommendations to improve the security posture. Policy and Procedure Development: Assist in creating and refining cybersecurity policies and operational procedures to align with audit and compliance objectives. Vulnerability Management: Support the tracking and remediation of vulnerabilities in coordination with IT and Security Operations teams. Have you got what it takes? Strong expertise in audit and compliance frameworks, including ISO 27001, ISO 27701, ISO 42001, GDPR, DORA, Cyber Essentials, and Cyber Essentials Plus. Familiarity with CSOC tools such as Rapid7 InsightIDR or other SIEM solutions. Hands on experience in internal and external audits, compliance assessments, and process improvement. Basic understanding of incident response frameworks and cybersecurity best practices. Exceptional analytical, organizational, and communication skills. Commitment to continuous learning and professional development in audit, compliance, and security. You will have an advantage if you also have A Master's degree in Cybersecurity, Risk Management, or related fields is a plus. Certifications (preferred or required): Certified Information Systems Auditor (CISA) Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) ISO 27001 Lead Auditor or Implementer GIAC certifications (e.g., GIAC Certified Incident Handler - GCIH or GIAC Security Essentials - GSEC) What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Requisition ID: 10993

NICE is seeking an Information Security Analyst in Southampton to ensure compliance with cybersecurity frameworks including ISO 27001 and GDPR. You will conduct internal audits, assist with external audits, and support incident response efforts while working collaboratively in a hybrid model. The ideal candidate will have expertise in audit and compliance frameworks, familiarity with CSOC tools, and strong analytical skills. Join us to work in a fast-paced environment that values innovation and career growth.

NICE is seeking a Strategic Solution Engineer for GSI Partnerships, focused on leading functional and technical engagement with key global system integrators like Capgemini, Accenture, and Deloitte. This remote role involves driving solution adoption and acting as a technical bridge among stakeholder teams. The ideal candidate will exhibit strong technical depth, manage stakeholder relationships effectively, and support complex enterprise sales cycles across UKI and Europe.

NICE in Southampton is hiring a Software Developer to join their expanding development team. The successful candidate will work on state-of-the-art solutions for Public Safety and Justice markets, developing ASP.NET applications in C#. Ideal applicants will possess solid experience with C# and ASP.NET, work collaboratively, and demonstrate problem-solving skills. A BSc in a related field is preferred. The role involves designing and testing UI and server components, with a focus on code quality and security.

NICE seeks a Principal Partner Success Implementation Engineer in London, a pivotal role that shapes partner implementation strategy and technical governance. The successful candidate will have 7+ years of experience in technical roles, delivering expert-level technical authority and leading complex escalations. Responsibilities include defining standards, enabling scalable adoption, and collaborating with senior stakeholders. This position offers a hybrid work model and the opportunity to join a market-leading team dedicated to innovation and personal growth.

Principal Partner Success Implementation Engineer United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Principal Partner Success Implementation Engineer is a principal-level individual contributor and technical authority who shapes partner implementation strategy, technical governance, and scalable adoption across the partner ecosystem. This role is accountable for defining and driving technical standards, reference architectures, and readiness frameworks; leading the most complex cross-partner escalations; and influencing product direction through data-driven insights and strategic advocacy. Operating with broad autonomy, this role leads high-impact enablement programs, mentors senior and mid-level Implementation Engineers, and provides technical direction across Partner Success, TAM, and Support motions. The Principal sets operating rhythms for implementation excellence, establishes mechanisms to measure and improve outcomes (e.g., time-to-value and adoption health), and partners with senior and executive stakeholders to drive systemic improvements that scale globally. How will you make an impact Technical Advocacy & Product Support Deliver expert-level technical authority through guidance, troubleshooting, and platform leadership to partner customers post-readiness, enabling scalable adoption and operational excellence. Champion product enhancements by translating complex partner needs into clear requirements, shaping prioritization, and aligning Engineering and Product on scalable solutions. Lead the highest-severity, cross-partner escalations end-to-end, driving root-cause analysis, preventative actions, and executive-level communication to improve platform reliability and partner outcomes. Own the technical approach for a portfolio of the most complex partner implementations, defining reference architectures for advanced configuration, integrations, deployment patterns, and onboarding strategies. Establish and govern implementation standards (readiness criteria, validation checklists, and deployment best practices) to ensure consistent quality and long-term success at scale. Design the implementation-to-steady-state transition mechanism, aligning stakeholders on ownership, success metrics, and support motions to reduce time-to-value and improve adoption health. Cross-Functional Collaboration Set technical alignment across Partner Success, TAM, Support, and Product by defining shared expectations, escalation paths, and decision-making mechanisms that scale across regions. Collaborate with Partner Success Managers to assess partner maturity, surface systemic technical gaps, and build scalable adoption operating models backed by clear metrics and governance. Synthesize partner signals into clear technical narratives (risks, tradeoffs, and recommendations), influencing roadmap alignment, release readiness, and strategic planning with senior stakeholders. Knowledge Sharing & Best Practices Define, maintain, and govern standardized technical playbooks, reference architectures, and lessons learned to drive consistency and scale across partner implementations. Lead technical forums and communities of practice, mentoring Implementation Engineers and elevating org-wide capability through coaching, calibration, and hands on problem solving. Own the technical enablement strategy for partner readiness, shaping documentation and training programs that improve proficiency, reduce support burden, and accelerate adoption. Lead executive business reviews and strategic technical governance with partners, representing cross-partner technical needs in planning forums and driving alignment on investment priorities. Have you got what it takes? 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes. Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders. Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: Experience partnering with channel or reseller organizations. Experience in a global technology or SaaS organization. Professional services, or Solution Delivery. Deep knowledge of global partner ecosystems or channel/alliances strategy. Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. What's in it for you? Learn more about the Benefits at NICE Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.