At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Voice Engineer ensures the overall operability of the NiCE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking. The main duties for this position are: Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Perform/Receive escalations from other teams and streamlining the current processes so that we can continue to scale. This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team. How will you have an impact? Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. Apply hands on expertise in proof of concepts and new initiatives. Perform routine maintenance of voice network infrastructure. Collaborate with other teams to resolve escalated issues. Configure Ribbon Communications and AudioCodes telephony systems and SBCs. Plan and implement disaster recovery strategies. Monitors and responds to network troubles, outages, and events. Must be able to support a flexible schedule and on call services. May be required to work occasional nights, evenings, and weekends. Must be able to function in a high stress environment. Must be a self starter, self sufficient and independent. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Train and mentor junior team members. Adhere to the company Code of Ethics, policies, and procedures. Communicate effectively and professionally with internal and external stakeholders. Have you got what it takes? Bachelor's degree in Telecommunications or a related field, or equivalent work experience. 5+ years of experience in telecommunications. Technical Expertise: Expert-level knowledge of VoIP and SIP protocols. Expert-level experience with Session Border Controllers in carrier grade environments. Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes. Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability. Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix). Familiarity with network monitoring and management systems. Command line knowledge of UNIX/Linux operating systems. Experience with trouble ticket systems such as Remedy or ServiceNow. Knowledge of WebRTC, TLS, and SRTP protocols. Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.). Excellent communication and teamwork skills. Self starter with strong problem solving abilities, thriving in high paced, high pressure environments. Flexibility to work off hours, weekends, or as part of a 24/7 on call rotation schedule. You will have an advantage if you also had: Familiarity with Microsoft Teams telephony. Understanding of Ribbon Communications Application Servers. Knowledge of Stir/Shaken standards. Familiarity with BroadSoft (Cisco) systems. Understanding of contact center environments. Knowledge of call recording technologies (e.g., SIPREC). Advanced knowledge of MS Office Suite. Ribbon or AudioCodes accreditation. Experience with Poly (HP) telephones. Knowledge of Bria/Counterpath/Alianza softphones. Scripting or automation skills for repetitive processes. Experience with VoIP testing tools (e.g., Cyara, Spearline, TestWebRTC). Requisition ID:9474 About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
03/02/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Voice Engineer ensures the overall operability of the NiCE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking. The main duties for this position are: Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Perform/Receive escalations from other teams and streamlining the current processes so that we can continue to scale. This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team. How will you have an impact? Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. Apply hands on expertise in proof of concepts and new initiatives. Perform routine maintenance of voice network infrastructure. Collaborate with other teams to resolve escalated issues. Configure Ribbon Communications and AudioCodes telephony systems and SBCs. Plan and implement disaster recovery strategies. Monitors and responds to network troubles, outages, and events. Must be able to support a flexible schedule and on call services. May be required to work occasional nights, evenings, and weekends. Must be able to function in a high stress environment. Must be a self starter, self sufficient and independent. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Train and mentor junior team members. Adhere to the company Code of Ethics, policies, and procedures. Communicate effectively and professionally with internal and external stakeholders. Have you got what it takes? Bachelor's degree in Telecommunications or a related field, or equivalent work experience. 5+ years of experience in telecommunications. Technical Expertise: Expert-level knowledge of VoIP and SIP protocols. Expert-level experience with Session Border Controllers in carrier grade environments. Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes. Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability. Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix). Familiarity with network monitoring and management systems. Command line knowledge of UNIX/Linux operating systems. Experience with trouble ticket systems such as Remedy or ServiceNow. Knowledge of WebRTC, TLS, and SRTP protocols. Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.). Excellent communication and teamwork skills. Self starter with strong problem solving abilities, thriving in high paced, high pressure environments. Flexibility to work off hours, weekends, or as part of a 24/7 on call rotation schedule. You will have an advantage if you also had: Familiarity with Microsoft Teams telephony. Understanding of Ribbon Communications Application Servers. Knowledge of Stir/Shaken standards. Familiarity with BroadSoft (Cisco) systems. Understanding of contact center environments. Knowledge of call recording technologies (e.g., SIPREC). Advanced knowledge of MS Office Suite. Ribbon or AudioCodes accreditation. Experience with Poly (HP) telephones. Knowledge of Bria/Counterpath/Alianza softphones. Scripting or automation skills for repetitive processes. Experience with VoIP testing tools (e.g., Cyara, Spearline, TestWebRTC). Requisition ID:9474 About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
A leading software company in the United Kingdom is seeking an experienced Voice Engineer to manage the voice network infrastructure. The ideal candidate will have a bachelor's degree in Telecommunications or a related field, along with over 5 years of experience in telecommunications and expert-level knowledge of VoIP and SIP protocols. This role requires strong communication and problem-solving skills to collaborate effectively with various teams. Opportunity for career growth in a dynamic, supportive environment.
03/02/2026
Full time
A leading software company in the United Kingdom is seeking an experienced Voice Engineer to manage the voice network infrastructure. The ideal candidate will have a bachelor's degree in Telecommunications or a related field, along with over 5 years of experience in telecommunications and expert-level knowledge of VoIP and SIP protocols. This role requires strong communication and problem-solving skills to collaborate effectively with various teams. Opportunity for career growth in a dynamic, supportive environment.
A leading software company in Southampton is seeking a Senior Automation Engineer to develop and maintain the CXone software platform. This role involves working on test automation, code reviews, and ensuring quality in software releases. The ideal candidate will have 4-7 years of experience in QA, strong knowledge of QA methodologies, and familiarity with tools like Playwright and SQL. The company offers a hybrid work model of 2 days in-office and 3 days remote, promoting teamwork and innovation.
03/02/2026
Full time
A leading software company in Southampton is seeking a Senior Automation Engineer to develop and maintain the CXone software platform. This role involves working on test automation, code reviews, and ensuring quality in software releases. The ideal candidate will have 4-7 years of experience in QA, strong knowledge of QA methodologies, and familiarity with tools like Playwright and SQL. The company offers a hybrid work model of 2 days in-office and 3 days remote, promoting teamwork and innovation.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? Serves as the senior QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team's tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team's QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 4 - 7 years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries Team player Experience with AWS Experience with SDLC of SaaS products Hands on experience with automated testing tools both for UI and APIs testing At NiCE, we work according to the NiCE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
03/02/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? Serves as the senior QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team's tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team's QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 4 - 7 years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries Team player Experience with AWS Experience with SDLC of SaaS products Hands on experience with automated testing tools both for UI and APIs testing At NiCE, we work according to the NiCE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Overview At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC's/POV's. A sales engineering role is all about creating a great experience for our customers. Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you! Responsibilities Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle. Participating in discovery calls and technical deep dives. Creating and delivering powerful presentations and customized product demonstrations. Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of Cognigy. Discover and analyze customer requirements, understand their pain points, and provide recommendations on how Cognigy can address these needs. Collaborating with relevant stakeholders to communicate customer requirements and further enhancements. Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating Cognigy to potential customers, and providing product information. Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market. Provide internal training to other teams across the company. Qualifications Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations. Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table. Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies. Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design. Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience. Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset. Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies. Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX. Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy's capabilities and value proposition. Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams. What's in it for you? Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About Cognigy NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages. Requisition ID: 9746. Reporting into: Director, Sales Engineering Job type: Individual contributor. About NiCE NiCE software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
03/02/2026
Full time
Overview At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC's/POV's. A sales engineering role is all about creating a great experience for our customers. Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you! Responsibilities Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle. Participating in discovery calls and technical deep dives. Creating and delivering powerful presentations and customized product demonstrations. Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of Cognigy. Discover and analyze customer requirements, understand their pain points, and provide recommendations on how Cognigy can address these needs. Collaborating with relevant stakeholders to communicate customer requirements and further enhancements. Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating Cognigy to potential customers, and providing product information. Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market. Provide internal training to other teams across the company. Qualifications Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations. Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table. Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies. Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design. Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience. Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset. Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies. Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX. Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy's capabilities and value proposition. Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams. What's in it for you? Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About Cognigy NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages. Requisition ID: 9746. Reporting into: Director, Sales Engineering Job type: Individual contributor. About NiCE NiCE software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
A leading tech firm in the United Kingdom is hiring a Voice Engineer responsible for ensuring the operability of their voice network. The ideal candidate needs expert knowledge of VoIP and SIP protocols, along with experience in troubleshooting and maintaining voice infrastructure. This role requires strong communication skills and the ability to work under pressure in a dynamic environment. The qualified applicant will collaborate with cross-functional teams and mentor junior members, ensuring quality service delivery while maintaining high standards.
03/02/2026
Full time
A leading tech firm in the United Kingdom is hiring a Voice Engineer responsible for ensuring the operability of their voice network. The ideal candidate needs expert knowledge of VoIP and SIP protocols, along with experience in troubleshooting and maintaining voice infrastructure. This role requires strong communication skills and the ability to work under pressure in a dynamic environment. The qualified applicant will collaborate with cross-functional teams and mentor junior members, ensuring quality service delivery while maintaining high standards.
A leading AI technology firm in the UK seeks a Sales Engineer to join their presales team. This role involves close collaboration with the sales team, conducting technical assessments and delivering custom product demonstrations. Candidates should have expertise in enterprise software, particularly in contact center technologies, and a knack for effective communication. The position offers a hybrid working model, promoting flexibility while ensuring teamwork and collaboration.
02/02/2026
Full time
A leading AI technology firm in the UK seeks a Sales Engineer to join their presales team. This role involves close collaboration with the sales team, conducting technical assessments and delivering custom product demonstrations. Candidates should have expertise in enterprise software, particularly in contact center technologies, and a knack for effective communication. The position offers a hybrid working model, promoting flexibility while ensuring teamwork and collaboration.
A leading software solutions provider in Greater London is seeking a Senior Automation Engineer to develop tests and maintain their software platform. The role involves critical QA responsibilities, including test design, execution, and ensuring quality through collaboration. Candidates should possess 4-7 years of experience in QA/Automation and familiarity with Agile processes. The position offers a hybrid work model, allowing flexibility in the work arrangement.
02/02/2026
Full time
A leading software solutions provider in Greater London is seeking a Senior Automation Engineer to develop tests and maintain their software platform. The role involves critical QA responsibilities, including test design, execution, and ensuring quality through collaboration. Candidates should possess 4-7 years of experience in QA/Automation and familiarity with Agile processes. The position offers a hybrid work model, allowing flexibility in the work arrangement.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? Serves as the senior QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team's tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team's QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 4 - 7 years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries Team player Experience with AWS Experience with SDLC of SaaS products Hands on experience with automated testing tools both for UI and APIs testing At NiCE, we work according to the NiCE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
02/02/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? Serves as the senior QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team's tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team's QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 4 - 7 years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries Team player Experience with AWS Experience with SDLC of SaaS products Hands on experience with automated testing tools both for UI and APIs testing At NiCE, we work according to the NiCE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. Overview As a Presales Solution Architect you will be at the centre of designing Agentic AI solutions integrated with Enterprise platforms across CCaaS, CRM, ERP and more. You will bridge business needs with technical realities by defining integrations, ensuring scalability/security, and leading teams through pre-sales design focusing heavily on AI, automation, and customer experience to meet business goals. You will also play a pivotal role in the handover between sales and service teams to ensure a flawless execution during the delivery phase of any customer project. How you will make an impact Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs. Solution Design: Architect end-to-end CCaaS systems, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security. Technical Expertise: Deep knowledge of CCaaS platforms, AI/ML (Agent Assist, Bots, Analytics), and cloud services (Azure, AWS). Documentation & Standards: Develop solution blueprints, architectural documents, and ensure adherence to standards. Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams, and manage client relationships. Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point. Innovation: Stay current with trends, technology advancements, and act as a thought leader both internally and externally. Qualifications Experience in architecture, solution design, and CCaaS technologies. Deep expertise in Conversational AI, Generative AI and Agentic solutions. Strong analytical, problem-solving, leadership, and communication skills. Ability to translate complex business needs into technical designs and ROI. Proficiency with Agile methodologies and enterprise governance. Familiarity with major CCaaS vendors, AI/ML, and integration patterns. Requisition & Role Details Requisition ID: 9776. Reporting into: Director, Solution Engineering. Role Type: Individual Contributor About NiCE NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Note Some sections of the original description (e.g., job alert prompts, file type notes, or applicant questions) have been removed to focus on the role content.
02/02/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. Overview As a Presales Solution Architect you will be at the centre of designing Agentic AI solutions integrated with Enterprise platforms across CCaaS, CRM, ERP and more. You will bridge business needs with technical realities by defining integrations, ensuring scalability/security, and leading teams through pre-sales design focusing heavily on AI, automation, and customer experience to meet business goals. You will also play a pivotal role in the handover between sales and service teams to ensure a flawless execution during the delivery phase of any customer project. How you will make an impact Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs. Solution Design: Architect end-to-end CCaaS systems, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security. Technical Expertise: Deep knowledge of CCaaS platforms, AI/ML (Agent Assist, Bots, Analytics), and cloud services (Azure, AWS). Documentation & Standards: Develop solution blueprints, architectural documents, and ensure adherence to standards. Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams, and manage client relationships. Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point. Innovation: Stay current with trends, technology advancements, and act as a thought leader both internally and externally. Qualifications Experience in architecture, solution design, and CCaaS technologies. Deep expertise in Conversational AI, Generative AI and Agentic solutions. Strong analytical, problem-solving, leadership, and communication skills. Ability to translate complex business needs into technical designs and ROI. Proficiency with Agile methodologies and enterprise governance. Familiarity with major CCaaS vendors, AI/ML, and integration patterns. Requisition & Role Details Requisition ID: 9776. Reporting into: Director, Solution Engineering. Role Type: Individual Contributor About NiCE NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Note Some sections of the original description (e.g., job alert prompts, file type notes, or applicant questions) have been removed to focus on the role content.
A leading tech firm in the United Kingdom seeks a Presales Solution Architect to design integrated Agentic AI solutions. The candidate will lead pre-sales design, ensuring scalability and security while collaborating with sales and service teams. Ideal candidates will have extensive experience in CCaaS technologies, Conversational AI, and strong leadership and communication skills. Join a dynamic environment focused on innovation and customer experience while guiding development and managing client relationships.
02/02/2026
Full time
A leading tech firm in the United Kingdom seeks a Presales Solution Architect to design integrated Agentic AI solutions. The candidate will lead pre-sales design, ensuring scalability and security while collaborating with sales and service teams. Ideal candidates will have extensive experience in CCaaS technologies, Conversational AI, and strong leadership and communication skills. Join a dynamic environment focused on innovation and customer experience while guiding development and managing client relationships.