Data Scientist (ML Engineer) Location: Manchester Salary: £49,387 to £56,515 per annum Vacancy Type: Permanent, Full Time The closing date is 18 June 2026 Job summary Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close the advert early should we receive sufficient applications, so please don't delay your submission. Main duties of the job We're looking for a Data Scientist (ML Engineer) to help NICE apply machine learning and advanced analytics to real world health and care challenges. Working within the Architecture & Data team, you'll design, build and deploy robust machine learning solutions that support evidence based decision making, improve data practices, and enable the responsible use of AI across the organisation. You'll combine strong technical expertise with clear communication, ethical awareness and a collaborative mindset to turn complex data into meaningful insight. What you'll do and bring to the role Design, build and deploy scalable machine learning models and pipelines, from data preparation through to monitoring and optimisation in production. Apply advanced analytical, statistical and machine learning techniques to solve complex business problems and support organisational priorities. Ensure all work meets high standards for data governance, ethics, privacy and security, championing responsible and transparent use of AI. Collaborate closely with data scientists, engineers and stakeholders to translate business needs into effective technical solutions. Evaluate model performance and outcomes, continuously improving models, data quality and analytical approaches. Contribute to building machine learning and AI capability across NICE through technical leadership, knowledge sharing, and support to colleagues. About us The Architecture & Data team sits at the heart of NICE's digital transformation, setting the direction for how data, analytics and architecture are used across the organisation. As a centre of excellence, the team defines standards, embeds strong data governance, and enables high-quality, impactful delivery. Working closely with teams across NICE, it supports responsible innovation and ensures data is used effectively to improve health and care outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK Flexible working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts - Save on shopping, dining and more with a Blue Light CardTime to recharge - Start with 27 days' annual leave plus bank holidays Inclusive staff networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity Tailored development - Grow your career with personalised learning and development opportunities Person Specification Holds highly developed specialist knowledge and expertise acquired through a master's degree level or equivalent qualification/experience. Additionally, holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development. Extensive hands on experience designing, building and deploying machine learning and AI solutions, with the ability to select appropriate techniques and evaluate model performance critically. Strong programming and data engineering capability, including writing complex code, working with large and complex datasets, and collaborating closely with data engineers and data scientists to deliver robust analytical products. Advanced knowledge of applied mathematics, statistics, and numerical analysis, with experience using techniques such as optimisation, time series analysis, simulation or predictive modelling to generate insight and support decision making. Excellent communication skills, with experience presenting analytical outputs clearly to both technical and non technical audiences and working effectively within multidisciplinary teams. Desirable Artificial intelligence certification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. To Apply If you feel you are a suitable candidate and would like to work for NICE (The National Institute for Health and Care Excellence), please click apply to be redirected to their website to complete your application.
03/06/2026
Full time
Data Scientist (ML Engineer) Location: Manchester Salary: £49,387 to £56,515 per annum Vacancy Type: Permanent, Full Time The closing date is 18 June 2026 Job summary Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close the advert early should we receive sufficient applications, so please don't delay your submission. Main duties of the job We're looking for a Data Scientist (ML Engineer) to help NICE apply machine learning and advanced analytics to real world health and care challenges. Working within the Architecture & Data team, you'll design, build and deploy robust machine learning solutions that support evidence based decision making, improve data practices, and enable the responsible use of AI across the organisation. You'll combine strong technical expertise with clear communication, ethical awareness and a collaborative mindset to turn complex data into meaningful insight. What you'll do and bring to the role Design, build and deploy scalable machine learning models and pipelines, from data preparation through to monitoring and optimisation in production. Apply advanced analytical, statistical and machine learning techniques to solve complex business problems and support organisational priorities. Ensure all work meets high standards for data governance, ethics, privacy and security, championing responsible and transparent use of AI. Collaborate closely with data scientists, engineers and stakeholders to translate business needs into effective technical solutions. Evaluate model performance and outcomes, continuously improving models, data quality and analytical approaches. Contribute to building machine learning and AI capability across NICE through technical leadership, knowledge sharing, and support to colleagues. About us The Architecture & Data team sits at the heart of NICE's digital transformation, setting the direction for how data, analytics and architecture are used across the organisation. As a centre of excellence, the team defines standards, embeds strong data governance, and enables high-quality, impactful delivery. Working closely with teams across NICE, it supports responsible innovation and ensures data is used effectively to improve health and care outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK Flexible working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts - Save on shopping, dining and more with a Blue Light CardTime to recharge - Start with 27 days' annual leave plus bank holidays Inclusive staff networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity Tailored development - Grow your career with personalised learning and development opportunities Person Specification Holds highly developed specialist knowledge and expertise acquired through a master's degree level or equivalent qualification/experience. Additionally, holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development. Extensive hands on experience designing, building and deploying machine learning and AI solutions, with the ability to select appropriate techniques and evaluate model performance critically. Strong programming and data engineering capability, including writing complex code, working with large and complex datasets, and collaborating closely with data engineers and data scientists to deliver robust analytical products. Advanced knowledge of applied mathematics, statistics, and numerical analysis, with experience using techniques such as optimisation, time series analysis, simulation or predictive modelling to generate insight and support decision making. Excellent communication skills, with experience presenting analytical outputs clearly to both technical and non technical audiences and working effectively within multidisciplinary teams. Desirable Artificial intelligence certification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. To Apply If you feel you are a suitable candidate and would like to work for NICE (The National Institute for Health and Care Excellence), please click apply to be redirected to their website to complete your application.
Head of Cyber Security Location: Manchester Salary: £66,582 to £77,368 per annum Vacancy Type: Permanent, Full Time The closing date is 14 June 2026 Job summary Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don't delay your submission. Main duties of the job As Head of Cyber Security, you will lead NICE's cyber security function, providing strategic direction and expert leadership to protect digital services, infrastructure and information assets. You will act as NICE's senior cyber security specialist, overseeing security operations, managing risk and embedding secure-by-design principles across digital and technology services. Working closely with senior leaders, technical teams and external partners, you will play a key role in strengthening NICE's security posture and resilience across services. You will: Lead the development, implementation and enforcement of cyber security strategies, policies and standards across the organisation. Act as NICE's cyber security subject matter expert, advising senior leaders and technical teams on complex risks, threats and mitigations. Oversee security operations, incident response and threat intelligence, ensuring strong protection and rapid response to cyber incidents. Manage organisational risk and vulnerability management, including compliance with Cyber Essentials Plus and the Data Security and Protection Toolkit. Embed secure-by-design principles into digital services, systems and technology programmes from early design through delivery. Build strong relationships with internal stakeholders, NHS partners and suppliers to align security approaches and share intelligence. About us The Infrastructure, Cyber & IT Operations team plays a critical role in ensuring NICE's digital services are secure, resilient, and reliable. The team is responsible for safeguarding systems and information, supporting users across the organisation, and maintaining operational stability with minimal risk or disruption. As part of this team, you will help protect nationally important digital services while enabling NICE to deliver trusted guidance and information to health and care users across England. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK Flexible working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts - Save on shopping, dining and more with a Blue Light CardTime to recharge - Start with 27 days' annual leave plus bank holidays Inclusive staff networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity Tailored development - Grow your career with personalised learning and development opportunities Person Specification Essential Holds highly developed specialist knowledge and expertise acquired through master's degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Hold either Certified Information Security Professional (CISSP), Certified Information Security Manager (CISM) or Certified Cyber Professional (CCP) qualification. Proven experience in a senior cyber security role with direct line management, performance management, and coaching responsibilities. Significant practical experience in security operations, vulnerability assessment and threat intelligence. Expert-level understanding of core cyber security concepts, infrastructure security, and the modern threat landscape. Proficiency in developing and implementing security policies and risk management frameworks based on standards like CAF, Cyber Essentials, ISO27001 etc Desirable Experience working in the Health Sector/NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. To Apply If you feel you are a suitable candidate and would like to work for NICE (The National Institute for Health and Care Excellence), please click apply to be redirected to their website to complete your application.
03/06/2026
Full time
Head of Cyber Security Location: Manchester Salary: £66,582 to £77,368 per annum Vacancy Type: Permanent, Full Time The closing date is 14 June 2026 Job summary Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don't delay your submission. Main duties of the job As Head of Cyber Security, you will lead NICE's cyber security function, providing strategic direction and expert leadership to protect digital services, infrastructure and information assets. You will act as NICE's senior cyber security specialist, overseeing security operations, managing risk and embedding secure-by-design principles across digital and technology services. Working closely with senior leaders, technical teams and external partners, you will play a key role in strengthening NICE's security posture and resilience across services. You will: Lead the development, implementation and enforcement of cyber security strategies, policies and standards across the organisation. Act as NICE's cyber security subject matter expert, advising senior leaders and technical teams on complex risks, threats and mitigations. Oversee security operations, incident response and threat intelligence, ensuring strong protection and rapid response to cyber incidents. Manage organisational risk and vulnerability management, including compliance with Cyber Essentials Plus and the Data Security and Protection Toolkit. Embed secure-by-design principles into digital services, systems and technology programmes from early design through delivery. Build strong relationships with internal stakeholders, NHS partners and suppliers to align security approaches and share intelligence. About us The Infrastructure, Cyber & IT Operations team plays a critical role in ensuring NICE's digital services are secure, resilient, and reliable. The team is responsible for safeguarding systems and information, supporting users across the organisation, and maintaining operational stability with minimal risk or disruption. As part of this team, you will help protect nationally important digital services while enabling NICE to deliver trusted guidance and information to health and care users across England. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK Flexible working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts - Save on shopping, dining and more with a Blue Light CardTime to recharge - Start with 27 days' annual leave plus bank holidays Inclusive staff networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud - we celebrate diversity Tailored development - Grow your career with personalised learning and development opportunities Person Specification Essential Holds highly developed specialist knowledge and expertise acquired through master's degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Hold either Certified Information Security Professional (CISSP), Certified Information Security Manager (CISM) or Certified Cyber Professional (CCP) qualification. Proven experience in a senior cyber security role with direct line management, performance management, and coaching responsibilities. Significant practical experience in security operations, vulnerability assessment and threat intelligence. Expert-level understanding of core cyber security concepts, infrastructure security, and the modern threat landscape. Proficiency in developing and implementing security policies and risk management frameworks based on standards like CAF, Cyber Essentials, ISO27001 etc Desirable Experience working in the Health Sector/NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. To Apply If you feel you are a suitable candidate and would like to work for NICE (The National Institute for Health and Care Excellence), please click apply to be redirected to their website to complete your application.
NICE in Southampton is hiring a Software Developer to join their expanding development team. The successful candidate will work on state-of-the-art solutions for Public Safety and Justice markets, developing ASP.NET applications in C#. Ideal applicants will possess solid experience with C# and ASP.NET, work collaboratively, and demonstrate problem-solving skills. A BSc in a related field is preferred. The role involves designing and testing UI and server components, with a focus on code quality and security.
03/06/2026
Full time
NICE in Southampton is hiring a Software Developer to join their expanding development team. The successful candidate will work on state-of-the-art solutions for Public Safety and Justice markets, developing ASP.NET applications in C#. Ideal applicants will possess solid experience with C# and ASP.NET, work collaboratively, and demonstrate problem-solving skills. A BSc in a related field is preferred. The role involves designing and testing UI and server components, with a focus on code quality and security.
NICE seeks a Principal Partner Success Implementation Engineer in London, a pivotal role that shapes partner implementation strategy and technical governance. The successful candidate will have 7+ years of experience in technical roles, delivering expert-level technical authority and leading complex escalations. Responsibilities include defining standards, enabling scalable adoption, and collaborating with senior stakeholders. This position offers a hybrid work model and the opportunity to join a market-leading team dedicated to innovation and personal growth.
03/06/2026
Full time
NICE seeks a Principal Partner Success Implementation Engineer in London, a pivotal role that shapes partner implementation strategy and technical governance. The successful candidate will have 7+ years of experience in technical roles, delivering expert-level technical authority and leading complex escalations. Responsibilities include defining standards, enabling scalable adoption, and collaborating with senior stakeholders. This position offers a hybrid work model and the opportunity to join a market-leading team dedicated to innovation and personal growth.
Principal Partner Success Implementation Engineer United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Principal Partner Success Implementation Engineer is a principal-level individual contributor and technical authority who shapes partner implementation strategy, technical governance, and scalable adoption across the partner ecosystem. This role is accountable for defining and driving technical standards, reference architectures, and readiness frameworks; leading the most complex cross-partner escalations; and influencing product direction through data-driven insights and strategic advocacy. Operating with broad autonomy, this role leads high-impact enablement programs, mentors senior and mid-level Implementation Engineers, and provides technical direction across Partner Success, TAM, and Support motions. The Principal sets operating rhythms for implementation excellence, establishes mechanisms to measure and improve outcomes (e.g., time-to-value and adoption health), and partners with senior and executive stakeholders to drive systemic improvements that scale globally. How will you make an impact Technical Advocacy & Product Support Deliver expert-level technical authority through guidance, troubleshooting, and platform leadership to partner customers post-readiness, enabling scalable adoption and operational excellence. Champion product enhancements by translating complex partner needs into clear requirements, shaping prioritization, and aligning Engineering and Product on scalable solutions. Lead the highest-severity, cross-partner escalations end-to-end, driving root-cause analysis, preventative actions, and executive-level communication to improve platform reliability and partner outcomes. Own the technical approach for a portfolio of the most complex partner implementations, defining reference architectures for advanced configuration, integrations, deployment patterns, and onboarding strategies. Establish and govern implementation standards (readiness criteria, validation checklists, and deployment best practices) to ensure consistent quality and long-term success at scale. Design the implementation-to-steady-state transition mechanism, aligning stakeholders on ownership, success metrics, and support motions to reduce time-to-value and improve adoption health. Cross-Functional Collaboration Set technical alignment across Partner Success, TAM, Support, and Product by defining shared expectations, escalation paths, and decision-making mechanisms that scale across regions. Collaborate with Partner Success Managers to assess partner maturity, surface systemic technical gaps, and build scalable adoption operating models backed by clear metrics and governance. Synthesize partner signals into clear technical narratives (risks, tradeoffs, and recommendations), influencing roadmap alignment, release readiness, and strategic planning with senior stakeholders. Knowledge Sharing & Best Practices Define, maintain, and govern standardized technical playbooks, reference architectures, and lessons learned to drive consistency and scale across partner implementations. Lead technical forums and communities of practice, mentoring Implementation Engineers and elevating org-wide capability through coaching, calibration, and hands on problem solving. Own the technical enablement strategy for partner readiness, shaping documentation and training programs that improve proficiency, reduce support burden, and accelerate adoption. Lead executive business reviews and strategic technical governance with partners, representing cross-partner technical needs in planning forums and driving alignment on investment priorities. Have you got what it takes? 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes. Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders. Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: Experience partnering with channel or reseller organizations. Experience in a global technology or SaaS organization. Professional services, or Solution Delivery. Deep knowledge of global partner ecosystems or channel/alliances strategy. Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. What's in it for you? Learn more about the Benefits at NICE Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
31/05/2026
Full time
Principal Partner Success Implementation Engineer United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Principal Partner Success Implementation Engineer is a principal-level individual contributor and technical authority who shapes partner implementation strategy, technical governance, and scalable adoption across the partner ecosystem. This role is accountable for defining and driving technical standards, reference architectures, and readiness frameworks; leading the most complex cross-partner escalations; and influencing product direction through data-driven insights and strategic advocacy. Operating with broad autonomy, this role leads high-impact enablement programs, mentors senior and mid-level Implementation Engineers, and provides technical direction across Partner Success, TAM, and Support motions. The Principal sets operating rhythms for implementation excellence, establishes mechanisms to measure and improve outcomes (e.g., time-to-value and adoption health), and partners with senior and executive stakeholders to drive systemic improvements that scale globally. How will you make an impact Technical Advocacy & Product Support Deliver expert-level technical authority through guidance, troubleshooting, and platform leadership to partner customers post-readiness, enabling scalable adoption and operational excellence. Champion product enhancements by translating complex partner needs into clear requirements, shaping prioritization, and aligning Engineering and Product on scalable solutions. Lead the highest-severity, cross-partner escalations end-to-end, driving root-cause analysis, preventative actions, and executive-level communication to improve platform reliability and partner outcomes. Own the technical approach for a portfolio of the most complex partner implementations, defining reference architectures for advanced configuration, integrations, deployment patterns, and onboarding strategies. Establish and govern implementation standards (readiness criteria, validation checklists, and deployment best practices) to ensure consistent quality and long-term success at scale. Design the implementation-to-steady-state transition mechanism, aligning stakeholders on ownership, success metrics, and support motions to reduce time-to-value and improve adoption health. Cross-Functional Collaboration Set technical alignment across Partner Success, TAM, Support, and Product by defining shared expectations, escalation paths, and decision-making mechanisms that scale across regions. Collaborate with Partner Success Managers to assess partner maturity, surface systemic technical gaps, and build scalable adoption operating models backed by clear metrics and governance. Synthesize partner signals into clear technical narratives (risks, tradeoffs, and recommendations), influencing roadmap alignment, release readiness, and strategic planning with senior stakeholders. Knowledge Sharing & Best Practices Define, maintain, and govern standardized technical playbooks, reference architectures, and lessons learned to drive consistency and scale across partner implementations. Lead technical forums and communities of practice, mentoring Implementation Engineers and elevating org-wide capability through coaching, calibration, and hands on problem solving. Own the technical enablement strategy for partner readiness, shaping documentation and training programs that improve proficiency, reduce support burden, and accelerate adoption. Lead executive business reviews and strategic technical governance with partners, representing cross-partner technical needs in planning forums and driving alignment on investment priorities. Have you got what it takes? 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes. Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders. Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: Experience partnering with channel or reseller organizations. Experience in a global technology or SaaS organization. Professional services, or Solution Delivery. Deep knowledge of global partner ecosystems or channel/alliances strategy. Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. What's in it for you? Learn more about the Benefits at NICE Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The SRE - NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE NOC is expected to engineer problems away, not just respond to alerts. How will you make an impact? Incident Response & Operations Act as a primary or escalation responder in a 24x7 on call rotation Lead or support Major Incident (MI) response, including triage, mitigation, and resolution Coordinate across Engineering, Infrastructure, Security, and Product teams Execute and improve runbooks, playbooks, and escalation paths Drive blameless post incident reviews (PIRs) and track corrective actions Monitoring, Alerting & Observability Own service health monitoring across infrastructure, applications, and dependencies Design and maintain alerting strategies that align with SLIs/SLOs Build dashboards using tools such as: Grafana Reliability Engineering & Automation Automate repetitive operational tasks to reduce manual toil Improve mean time to detect (MTTD) and mean time to resolve (MTTR) Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows Implement self healing and auto remediation where possible Partner with engineering teams to improve system design for reliability Platform & Infrastructure Support Support and troubleshoot: Assist with capacity planning and availability reviews Ensure operational readiness for production releases Have you got what it takes? Technical Experience with incident management and production support Familiarity with: Cloud infrastructure (AWS preferred) Monitoring/alerting platforms Scripting or programming experience in Python, Bash, Go, or similar Understanding of networking fundamentals (DNS, TCP/IP, load balancing) Operational Experience working in 24x7 NOC or production operations environments Ability to handle high pressure incidents calmly and effectively Strong written and verbal communication for incident coordination Comfort working from runbooks-but improving them when they fall short Preferred / Differentiators Experience defining or operating to SLOs / SLIs Prior migration from traditional NOC SRE model Exposure to security, compliance, or regulated environments Requisition ID: 10579. Reporting into: Manager, Network Operations.
24/05/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The SRE - NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE NOC is expected to engineer problems away, not just respond to alerts. How will you make an impact? Incident Response & Operations Act as a primary or escalation responder in a 24x7 on call rotation Lead or support Major Incident (MI) response, including triage, mitigation, and resolution Coordinate across Engineering, Infrastructure, Security, and Product teams Execute and improve runbooks, playbooks, and escalation paths Drive blameless post incident reviews (PIRs) and track corrective actions Monitoring, Alerting & Observability Own service health monitoring across infrastructure, applications, and dependencies Design and maintain alerting strategies that align with SLIs/SLOs Build dashboards using tools such as: Grafana Reliability Engineering & Automation Automate repetitive operational tasks to reduce manual toil Improve mean time to detect (MTTD) and mean time to resolve (MTTR) Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows Implement self healing and auto remediation where possible Partner with engineering teams to improve system design for reliability Platform & Infrastructure Support Support and troubleshoot: Assist with capacity planning and availability reviews Ensure operational readiness for production releases Have you got what it takes? Technical Experience with incident management and production support Familiarity with: Cloud infrastructure (AWS preferred) Monitoring/alerting platforms Scripting or programming experience in Python, Bash, Go, or similar Understanding of networking fundamentals (DNS, TCP/IP, load balancing) Operational Experience working in 24x7 NOC or production operations environments Ability to handle high pressure incidents calmly and effectively Strong written and verbal communication for incident coordination Comfort working from runbooks-but improving them when they fall short Preferred / Differentiators Experience defining or operating to SLOs / SLIs Prior migration from traditional NOC SRE model Exposure to security, compliance, or regulated environments Requisition ID: 10579. Reporting into: Manager, Network Operations.
NICE in Southampton is seeking a Site Reliability Engineer with over 6 years of experience in SRE. The role entails managing production systems and developing automation solutions to enhance performance and reliability. Candidates must have expertise in Azure, Kubernetes, and a background in programming/scripting. Successful applicants will collaborate closely with DevOps teams, optimizing systems, and ensuring top-tier service for clients. This position represents a significant opportunity to contribute to cutting-edge cloud solutions.
20/05/2026
Full time
NICE in Southampton is seeking a Site Reliability Engineer with over 6 years of experience in SRE. The role entails managing production systems and developing automation solutions to enhance performance and reliability. Candidates must have expertise in Azure, Kubernetes, and a background in programming/scripting. Successful applicants will collaborate closely with DevOps teams, optimizing systems, and ensuring top-tier service for clients. This position represents a significant opportunity to contribute to cutting-edge cloud solutions.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Here at NICE Public Safety , we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It's likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role. How will you make an impact? Act as part of a team of SREs that act as the 'gatekeepers' of production and actively manage the work backlog and develop reliability improvements. Lead investigations into root cause outages, performance, and cost issues. Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands. You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support. Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor. Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc. Developing bicep modules for monitoring infrastructure and deploy it. Optimize system performance, cost, and security through regular reviews and tuning. Do you have what it takes? Must have 6+ years of experience in Site Reliability Engineering Excellent technical, analytical and troubleshooting skills Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML) Experience with Azure cloud Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.) Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git) Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch) Demonstrable experience of supporting live cloud services and platforms Expert in developing queries for dashboards and alerting for microservices. Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets. Production experience with Kubernetes and containerization (AKS) Exposure to Azure DevOps pipelines is desirable (CI/CD) Strong experience in infrastructure as a code, design and implementation strategies. Experience with AI (tools) to automate and accelerate is a plus. Efficient, effective, and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. Multi-tasking and time-management to prioritise and switch between varied tasks. Significant experience in platform engineering, observability, and provisioning. Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning. Strong understanding of cyber security principles, governance, and compliance frameworks. Strong understanding and experience of cloud platforms, containerisation, and microservices architecture. Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level. Strong proficiency in technical scoping, architecture design, and integration of security tools and processes. Ability to translate business needs into scalable, user-centric cloud solutions. Excellent communication and collaboration skills, with a focus thought leadership and solution development. Experience in both operational and transformation roles or a clear working understanding of both perspectives. Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP Tooling Kubernetes (Ideally AKS) Elasticsearch and Cloud Observability Stacks IAC (Bicep/Terraform) Powershell / C# Beneficial Certifications AZ 104 AZ 305 AZ 500 AZ 700 CKA NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
19/05/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Here at NICE Public Safety , we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It's likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role. How will you make an impact? Act as part of a team of SREs that act as the 'gatekeepers' of production and actively manage the work backlog and develop reliability improvements. Lead investigations into root cause outages, performance, and cost issues. Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands. You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support. Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor. Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc. Developing bicep modules for monitoring infrastructure and deploy it. Optimize system performance, cost, and security through regular reviews and tuning. Do you have what it takes? Must have 6+ years of experience in Site Reliability Engineering Excellent technical, analytical and troubleshooting skills Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML) Experience with Azure cloud Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.) Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git) Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch) Demonstrable experience of supporting live cloud services and platforms Expert in developing queries for dashboards and alerting for microservices. Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets. Production experience with Kubernetes and containerization (AKS) Exposure to Azure DevOps pipelines is desirable (CI/CD) Strong experience in infrastructure as a code, design and implementation strategies. Experience with AI (tools) to automate and accelerate is a plus. Efficient, effective, and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. Multi-tasking and time-management to prioritise and switch between varied tasks. Significant experience in platform engineering, observability, and provisioning. Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning. Strong understanding of cyber security principles, governance, and compliance frameworks. Strong understanding and experience of cloud platforms, containerisation, and microservices architecture. Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level. Strong proficiency in technical scoping, architecture design, and integration of security tools and processes. Ability to translate business needs into scalable, user-centric cloud solutions. Excellent communication and collaboration skills, with a focus thought leadership and solution development. Experience in both operational and transformation roles or a clear working understanding of both perspectives. Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP Tooling Kubernetes (Ideally AKS) Elasticsearch and Cloud Observability Stacks IAC (Bicep/Terraform) Powershell / C# Beneficial Certifications AZ 104 AZ 305 AZ 500 AZ 700 CKA NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
A leading technology company in the United Kingdom is seeking a Systems Engineer to manage and improve their production environment. The successful candidate will monitor system health, optimize performance, and provide support for large-scale software applications. Proficiency in programming and cloud computing is essential, along with strong problem-solving skills. The role offers a hybrid working model with flexibility in office and remote days, fostering collaboration and innovation among teams.
10/05/2026
Full time
A leading technology company in the United Kingdom is seeking a Systems Engineer to manage and improve their production environment. The successful candidate will monitor system health, optimize performance, and provide support for large-scale software applications. Proficiency in programming and cloud computing is essential, along with strong problem-solving skills. The role offers a hybrid working model with flexibility in office and remote days, fostering collaboration and innovation among teams.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact? Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell). Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc) Experience with infrastructure as code tools such as CloudFormation, Terraform. Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI. Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture. Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup. You will have an advantage if you also have: Hands on experience of working with large Kubernetes Cluster. Certification will be an added plus. Working experience of Grafana Observability Suite (Loki, Mimir, Tempo). Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck. Familiarity with configuration management tools like Ansible, Puppet, or Chef. Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent. Personal attributes: Strong communication skills and the ability to collaborate effectively with cross-functional teams. Team player - ability to work well in a close team environment. Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9476. Reporting into: Director, Network Operations. Equal Opportunity Employer NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
09/05/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact? Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell). Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc) Experience with infrastructure as code tools such as CloudFormation, Terraform. Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI. Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture. Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup. You will have an advantage if you also have: Hands on experience of working with large Kubernetes Cluster. Certification will be an added plus. Working experience of Grafana Observability Suite (Loki, Mimir, Tempo). Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck. Familiarity with configuration management tools like Ansible, Puppet, or Chef. Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent. Personal attributes: Strong communication skills and the ability to collaborate effectively with cross-functional teams. Team player - ability to work well in a close team environment. Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9476. Reporting into: Director, Network Operations. Equal Opportunity Employer NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
