Join us on the Journey... National Express have a great opportunity to join our internationally known company as a Mechanical Support! As a fundamental member of the team the successful candidate will be responsible for assisting the repair of vehicles to ensure regulations and company standards are continuously met. We have a position at West Bromwich , for an enthusiastic and motivated individual who has the ability to work on their own as well as part of a team. The ideal candidate will have a PCV licence and the drive to succeed and the passion to get stuck in with both day and night shifts available. What you'll do... Assist with welding, drill out of broken studs and other minor vehicle repairs. Conduct wheel and exhaust changes. Carry out routine services and vehicle cleaning. Ensure all documentation is completed and maintained according to company procedures Driving to each depot picking up parts for refurbishment such as Init keyboards and printers. Maintain good housekeeping within workshops and conform to Safety, Health, Environment and Fire (SHEF) Regulations. Provide additional support and assistance where necessary. We offer a wide range of benefits such as... Company pension Free bus and coach travel Variety of deals and discounts from NX online portal Employee Assistance Programme Endless opportunities to progress and undertake further qualifications and training Things to note... At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
19/09/2022
Full time
Join us on the Journey... National Express have a great opportunity to join our internationally known company as a Mechanical Support! As a fundamental member of the team the successful candidate will be responsible for assisting the repair of vehicles to ensure regulations and company standards are continuously met. We have a position at West Bromwich , for an enthusiastic and motivated individual who has the ability to work on their own as well as part of a team. The ideal candidate will have a PCV licence and the drive to succeed and the passion to get stuck in with both day and night shifts available. What you'll do... Assist with welding, drill out of broken studs and other minor vehicle repairs. Conduct wheel and exhaust changes. Carry out routine services and vehicle cleaning. Ensure all documentation is completed and maintained according to company procedures Driving to each depot picking up parts for refurbishment such as Init keyboards and printers. Maintain good housekeeping within workshops and conform to Safety, Health, Environment and Fire (SHEF) Regulations. Provide additional support and assistance where necessary. We offer a wide range of benefits such as... Company pension Free bus and coach travel Variety of deals and discounts from NX online portal Employee Assistance Programme Endless opportunities to progress and undertake further qualifications and training Things to note... At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Join us on the Journey... National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 898 million journeys on our services in 2018. We have an exciting opportunity for a Network Control Centre Controller, who will deliver an exceptional and inspiring service to all users of the department. You will provide positive solutions to daily issues and assist with any decision making that will meet the user s high expectations and benefit the overall stakeholder experience As the successful candidate, you will have excellent communication and attention to detail skills, along with the ability to organise your own time and be a team player. You will demonstrate a solution focused approach, and able to evidence experience of problem solving. Basic UK geographical knowledge is also required for this role. What you'll do... Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue. Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values. Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes. Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled. Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams. Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators. Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents. Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders. Ensure detailed and accurate information is recorded in all incidents in a timely manner. Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage. Develop and maintain positive relationships with all stakeholders. Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner. Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident. Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only). Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison. Things to note... National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees. Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.
19/09/2022
Full time
Join us on the Journey... National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 898 million journeys on our services in 2018. We have an exciting opportunity for a Network Control Centre Controller, who will deliver an exceptional and inspiring service to all users of the department. You will provide positive solutions to daily issues and assist with any decision making that will meet the user s high expectations and benefit the overall stakeholder experience As the successful candidate, you will have excellent communication and attention to detail skills, along with the ability to organise your own time and be a team player. You will demonstrate a solution focused approach, and able to evidence experience of problem solving. Basic UK geographical knowledge is also required for this role. What you'll do... Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue. Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values. Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes. Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled. Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams. Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators. Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents. Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders. Ensure detailed and accurate information is recorded in all incidents in a timely manner. Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage. Develop and maintain positive relationships with all stakeholders. Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner. Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident. Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only). Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison. Things to note... National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees. Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.
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