IT Support Assistant (Legal) Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis. Salary to £40,000 Exceptional employee benefits, 30 days annual leave plus bank holidays 10:00-18:00 working hours and office based (Monday-Friday) St Pauls / Blackfriars / City Thameslink We're looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned. Key Responsibilities of the IT Support Assistant (Legal): Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures Provides technical support and problem resolution activities for assigned site Installs PC's and related hardware; investigates hardware problems and performs minor repair Supports new joiners set ups as and when required Interfaces with vendors & the firm's Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems Uses technical tools and knowledge to meet or exceed performance standards and expectations Skills & Requirements IT Support Assistant (Legal): Must have 2-3 years' experience working in a similar role within a law firm An education focused on IT qualifications and a genuine passion for IT Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365) Knowledge of videoconferencing / telecom support and iOS and Android devices Experience with Asset Tracking and process is desirable
05/12/2025
Full time
IT Support Assistant (Legal) Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis. Salary to £40,000 Exceptional employee benefits, 30 days annual leave plus bank holidays 10:00-18:00 working hours and office based (Monday-Friday) St Pauls / Blackfriars / City Thameslink We're looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned. Key Responsibilities of the IT Support Assistant (Legal): Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures Provides technical support and problem resolution activities for assigned site Installs PC's and related hardware; investigates hardware problems and performs minor repair Supports new joiners set ups as and when required Interfaces with vendors & the firm's Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems Uses technical tools and knowledge to meet or exceed performance standards and expectations Skills & Requirements IT Support Assistant (Legal): Must have 2-3 years' experience working in a similar role within a law firm An education focused on IT qualifications and a genuine passion for IT Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365) Knowledge of videoconferencing / telecom support and iOS and Android devices Experience with Asset Tracking and process is desirable
Senior Technology Support Analyst Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm's London office, housed in stunning state of the art offices near Liverpool Street. Salary to £65,000 09:30-18:00 + office based (Monday-Friday) £400 annual gym membership contribution Neurodiversity support packages Confidential wellbeing, legal guidance, and financial support benefits Key Responsibilities of the Senior Technology Support Analyst: Serve as the senior technical support resource for the London office, providing on-site first and second-line support. Act as escalation point for complex or high-profile technical issues. Assist the Regional IT Manager in managing team workload, IT coverage, and ticket queues. Deputise for the Regional IT Manager when they are away from the office. Maintain and update the hardware inventory for the London office. Build, configure, and deploy firm-standard laptops in accordance with established procedures. Support mobile devices (iPhones, Androids, iPads) under the firm's Intune management system. Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens. Act as a mentor to the existing Technical Support Analyst. Skills & Requirements of the Senior Technology Support Analyst: Previous experience working in an IT role within an office environment. Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points. Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external.
05/12/2025
Full time
Senior Technology Support Analyst Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm's London office, housed in stunning state of the art offices near Liverpool Street. Salary to £65,000 09:30-18:00 + office based (Monday-Friday) £400 annual gym membership contribution Neurodiversity support packages Confidential wellbeing, legal guidance, and financial support benefits Key Responsibilities of the Senior Technology Support Analyst: Serve as the senior technical support resource for the London office, providing on-site first and second-line support. Act as escalation point for complex or high-profile technical issues. Assist the Regional IT Manager in managing team workload, IT coverage, and ticket queues. Deputise for the Regional IT Manager when they are away from the office. Maintain and update the hardware inventory for the London office. Build, configure, and deploy firm-standard laptops in accordance with established procedures. Support mobile devices (iPhones, Androids, iPads) under the firm's Intune management system. Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens. Act as a mentor to the existing Technical Support Analyst. Skills & Requirements of the Senior Technology Support Analyst: Previous experience working in an IT role within an office environment. Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points. Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external.
Technology Support Specialist Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London. Salary to £50,000 + paid overtime Monthly rotating shift pattern between 08:30am - 6:30pm Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more! Office based - Liverpool Street We're looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software. Technology Support Specialist Key Responsibilities: Log all incoming incidents and requests as well as actions taken to resolve them Respond to incidents and request escalations from Help Desk and provide technical assistance to end users Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users' phones when requested Setup, dismantling and relocating users' desks Manage and maintain technology equipment inventory in asset management system Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor's wishes Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams Travel to Europe/Paris office to provide on-site support to firm's Paris-based community Technology Support Specialist Skills & Requirements: Bachelor's degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry application Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android) Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers
05/12/2025
Full time
Technology Support Specialist Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London. Salary to £50,000 + paid overtime Monthly rotating shift pattern between 08:30am - 6:30pm Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more! Office based - Liverpool Street We're looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software. Technology Support Specialist Key Responsibilities: Log all incoming incidents and requests as well as actions taken to resolve them Respond to incidents and request escalations from Help Desk and provide technical assistance to end users Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users' phones when requested Setup, dismantling and relocating users' desks Manage and maintain technology equipment inventory in asset management system Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor's wishes Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams Travel to Europe/Paris office to provide on-site support to firm's Paris-based community Technology Support Specialist Skills & Requirements: Bachelor's degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry application Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android) Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers
IT Applications Analyst Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis. Salary to £55,000 + £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (3 days office / 2 days remote) You will focus on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability. IT Applications Analyst Key Responsibilities: Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures Manage user access controls, including provisioning, de-provisioning, and access reviews Monitor system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and root cause analysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications IT Applications Analyst Skills & Requirements: 3+ years' experience in enterprise application support or IT operations within a law firm Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)
04/12/2025
Full time
IT Applications Analyst Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis. Salary to £55,000 + £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (3 days office / 2 days remote) You will focus on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability. IT Applications Analyst Key Responsibilities: Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures Manage user access controls, including provisioning, de-provisioning, and access reviews Monitor system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and root cause analysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications IT Applications Analyst Skills & Requirements: 3+ years' experience in enterprise application support or IT operations within a law firm Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)
Legal Technology Specialist Top-tier US law firm is hiring a Legal Technology Specialist to join its renowned London office on a permanent basis, based in a fantastic and sought-after location near Liverpool Street station. If you are a quick learner and a natural problem solver with a keen interest in legal technology and innovation, especially in developing and implementing legal tech strategies and products, then this could be the perfect role for you. Salary to £60,000 + generous employee benefits £100 monthly employee contribution that can be used for lunch or other expenses Free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 working hours Hybrid working - 4 days in the office / 1 day WFH Legal Technology Specialist Key Responsibilities: Support implementation of procedures for capturing, storing, accessing, and sharing materials and information Design and manage practice area portals (SharePoint, HighQ) to maintain up-to-date knowledge and resource repositories Collaborate with Innovation team and KM/Practice Support Lawyers to advance legal technology strategy Manage day-to-day practice technology, including contract analysis, document automation, e-signature, client collaboration, and transaction management tools Deliver tailored training and support to lawyers and Business Services staff, including 1:1 sessions for new lawyers Design quality assurance workflows to ensure accuracy of portal and client app updates Conduct usage audits of Innovation products to identify inactive projects/users for archiving or removal Legal Technology Specialist Skills & Requirements: At least 2 years' experience working in a similar role within a law firm Technical proficiency in adopting and implementing new technology Experience with collaboration software applications such as HighQ, Legatics, SmartSheet, or SharePoint Knowledge of generative AI or machine learning based legal software such as Harvey, CoCounsel, and Kira would be highly advantageous Experience with document automation software such as Contract Express, Hotdocs, PatternBuilder or Office & Dragons
04/12/2025
Full time
Legal Technology Specialist Top-tier US law firm is hiring a Legal Technology Specialist to join its renowned London office on a permanent basis, based in a fantastic and sought-after location near Liverpool Street station. If you are a quick learner and a natural problem solver with a keen interest in legal technology and innovation, especially in developing and implementing legal tech strategies and products, then this could be the perfect role for you. Salary to £60,000 + generous employee benefits £100 monthly employee contribution that can be used for lunch or other expenses Free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 working hours Hybrid working - 4 days in the office / 1 day WFH Legal Technology Specialist Key Responsibilities: Support implementation of procedures for capturing, storing, accessing, and sharing materials and information Design and manage practice area portals (SharePoint, HighQ) to maintain up-to-date knowledge and resource repositories Collaborate with Innovation team and KM/Practice Support Lawyers to advance legal technology strategy Manage day-to-day practice technology, including contract analysis, document automation, e-signature, client collaboration, and transaction management tools Deliver tailored training and support to lawyers and Business Services staff, including 1:1 sessions for new lawyers Design quality assurance workflows to ensure accuracy of portal and client app updates Conduct usage audits of Innovation products to identify inactive projects/users for archiving or removal Legal Technology Specialist Skills & Requirements: At least 2 years' experience working in a similar role within a law firm Technical proficiency in adopting and implementing new technology Experience with collaboration software applications such as HighQ, Legatics, SmartSheet, or SharePoint Knowledge of generative AI or machine learning based legal software such as Harvey, CoCounsel, and Kira would be highly advantageous Experience with document automation software such as Contract Express, Hotdocs, PatternBuilder or Office & Dragons
