About the Role We are seeking an experienced and motivated 2nd Line IT Support Technician with experience in a Team Lead role to join our growing team. This role is crucial in ensuring the smooth operation of our clients' IT systems and delivering exceptional technical support. You will act as a key escalation point from 1st & 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your technical knowledge remains current and relevant. Key Responsibilities Provide high-quality technical support, including producing documentation and reports Install, configure, maintain and support hardware, operating systems and applications Monitor and maintain computer systems, servers and networks Support system setups and follow technical documentation to resolve issues Assist with the rollout of new systems and applications Respond to support tickets within agreed SLAs Manage and prioritise multiple open cases efficiently Escalate issues to third parties where required Act as the direct escalation point from the 1st & 2nd Line Service Desk Resolve specialist faults including 4G and VoIP technologies Support and mentor 1st & 2nd Line Technicians Monitor and maintain server backups Participate in weekend and out-of-hours support rota Test and evaluate new technologies as directed Skills & Experience Required Customer service focus Experience with current Windows desktop and Windows Server operating systems Experience with Microsoft Exchange technologies (SMTP, POP3, IMAP), Office 365 and Hosted Exchange Working knowledge of Active Directory Strong understanding of TCP/IP networking, IP routing, DNS and DHCP Practical experience with MS Office applications Experience setting up and installing WiFi networks Ability to pass a DBS check Excellent communication skills Desirable: MCSE and/or CCNA certification (or willingness to work towards these) Personal Attributes Self-motivated with the ability to work independently Strong organisational and time management skills Ability to prioritise and manage workload effectively High attention to detail Patient, technically curious and proactive Strong team player What We Offer Ongoing training and development Supportive team environment Opportunity to work with modern technologies Career progression opportunities If you are a driven IT professional looking to take the next step in your technical support career, we would love to hear from you.
03/03/2026
Full time
About the Role We are seeking an experienced and motivated 2nd Line IT Support Technician with experience in a Team Lead role to join our growing team. This role is crucial in ensuring the smooth operation of our clients' IT systems and delivering exceptional technical support. You will act as a key escalation point from 1st & 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your technical knowledge remains current and relevant. Key Responsibilities Provide high-quality technical support, including producing documentation and reports Install, configure, maintain and support hardware, operating systems and applications Monitor and maintain computer systems, servers and networks Support system setups and follow technical documentation to resolve issues Assist with the rollout of new systems and applications Respond to support tickets within agreed SLAs Manage and prioritise multiple open cases efficiently Escalate issues to third parties where required Act as the direct escalation point from the 1st & 2nd Line Service Desk Resolve specialist faults including 4G and VoIP technologies Support and mentor 1st & 2nd Line Technicians Monitor and maintain server backups Participate in weekend and out-of-hours support rota Test and evaluate new technologies as directed Skills & Experience Required Customer service focus Experience with current Windows desktop and Windows Server operating systems Experience with Microsoft Exchange technologies (SMTP, POP3, IMAP), Office 365 and Hosted Exchange Working knowledge of Active Directory Strong understanding of TCP/IP networking, IP routing, DNS and DHCP Practical experience with MS Office applications Experience setting up and installing WiFi networks Ability to pass a DBS check Excellent communication skills Desirable: MCSE and/or CCNA certification (or willingness to work towards these) Personal Attributes Self-motivated with the ability to work independently Strong organisational and time management skills Ability to prioritise and manage workload effectively High attention to detail Patient, technically curious and proactive Strong team player What We Offer Ongoing training and development Supportive team environment Opportunity to work with modern technologies Career progression opportunities If you are a driven IT professional looking to take the next step in your technical support career, we would love to hear from you.
Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!
03/03/2026
Full time
Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!
Senior DevOps Engineer Technology Company Up to 80,000 Norwich, UK, Hybrid Working Role We are recruiting for a highly skilled Senior DevOps Engineer on behalf of a leading creative business in Norwich. This is an opportunity for an experienced engineer to enhance their career with a cutting-edge company. Hands on experience with AWS, Terraform, Python, Kubernetes and Node.js are essential qualities for this role. In this role you will play a key role in the launch of a brand-new product offering for 2026. You will be responsible for scaling infrastructure and managing product delivery pipelines. You will partner with Product, Development and Security teams to build processes, enhance reliability, resolve structural challenges and work to complete shared targets. Key Technical Skills Requirements Include: Strong, proven experience with AWS Experience with Gitlab, Git and GitOps Python Scripting skills Proven experience with Kubernetes Proven experience with Terraform Experience with infrastructure templating and deployment tools. i.e Helm Familiarity with Node.js Keen interest in AI and related concepts In return for your commitment and hard work you can expect a generous salary and the opportunity to further develop your technical skills through in house learning. This vacancy is based in Norwich and requires hybrid working so applicants would ideally live nearby or be prepared to travel there on a weekly basis. If this vacancy sounds like its for you then please contact Ollie at Atkinson Moss today.
10/02/2026
Full time
Senior DevOps Engineer Technology Company Up to 80,000 Norwich, UK, Hybrid Working Role We are recruiting for a highly skilled Senior DevOps Engineer on behalf of a leading creative business in Norwich. This is an opportunity for an experienced engineer to enhance their career with a cutting-edge company. Hands on experience with AWS, Terraform, Python, Kubernetes and Node.js are essential qualities for this role. In this role you will play a key role in the launch of a brand-new product offering for 2026. You will be responsible for scaling infrastructure and managing product delivery pipelines. You will partner with Product, Development and Security teams to build processes, enhance reliability, resolve structural challenges and work to complete shared targets. Key Technical Skills Requirements Include: Strong, proven experience with AWS Experience with Gitlab, Git and GitOps Python Scripting skills Proven experience with Kubernetes Proven experience with Terraform Experience with infrastructure templating and deployment tools. i.e Helm Familiarity with Node.js Keen interest in AI and related concepts In return for your commitment and hard work you can expect a generous salary and the opportunity to further develop your technical skills through in house learning. This vacancy is based in Norwich and requires hybrid working so applicants would ideally live nearby or be prepared to travel there on a weekly basis. If this vacancy sounds like its for you then please contact Ollie at Atkinson Moss today.
Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk. Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes Understand when work should be escalated to save prolonged time spent on issues Working as part of a team to help meet KPI's and customer satisfaction Varying levels of the exposure to the following will be beneficial: Skills: Microsoft 365 Windows Desktops Networking Wireless Router/Firewall configuration Backup software administration If interested in starting your IT career, please Apply NOW!
03/10/2025
Full time
Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk. Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes Understand when work should be escalated to save prolonged time spent on issues Working as part of a team to help meet KPI's and customer satisfaction Varying levels of the exposure to the following will be beneficial: Skills: Microsoft 365 Windows Desktops Networking Wireless Router/Firewall configuration Backup software administration If interested in starting your IT career, please Apply NOW!
