Senior IT Engineer (MSP) £37-45k + solid benefits Training & certification support, pension + more Burscough - hybrid working after probation The opportunity: If you're working in an MSP and you've reached the point where you're regularly handling the more complex technical issues, supporting other engineers and getting involved in projects, this could be worth a look. We're working with an MSP based in the West Lancs area looking for an experienced Senior IT Engineer to join their technical team. This is predominantly a 3rd line support position, so you'll be handling more complex escalations across customer environments, alongside getting involved in infrastructure improvements and project work. It's a broad technical role, so you won't be limited to one particular technology or spend every day dealing with the same issues. Day to day One day you could be troubleshooting a Microsoft 365 or Intune issue, working through an Active Directory problem or investigating something within Azure. The next you might be resolving a server issue, looking at a customer's networking infrastructure or supporting a project. You'll be working across Microsoft 365, Entra ID, Intune, Windows Server and Azure, alongside firewalls, switches, VLANs and VPNs. There's also the opportunity to get involved in projects, whether that's Microsoft 365 migrations, Modern Workplace deployments, server upgrades or improving existing customer infrastructure. Because this is an MSP environment, you'll also be dealing directly with customers, taking ownership of issues and making sure they're properly resolved and documented. Who we are looking for This will probably suit somebody who's already spent a good few years working within an MSP and has naturally progressed into handling more complex 3rd line support issues. You might already be a Senior IT Engineer or 3rd Line Engineer, or you could be a strong 2nd Line Engineer who's regularly handling escalations and looking for that next step. You'll need a solid grounding across Microsoft 365, Windows Server, Active Directory and Entra ID, with good hands-on Intune experience being particularly important. A good understanding of networking, Azure and general infrastructure troubleshooting will also be useful, alongside any experience supporting migrations or technical projects. More than anything, we're looking for someone who enjoys getting stuck into technical problems, takes ownership and is comfortable working across a variety of customer environments. The Next Steps If you're reading this thinking it sounds like the sort of role you've been looking for, let's have a conversation. If you've got a strong MSP background, you're comfortable at 3rd line level and you want a role offering a mix of technical support and project work, I'd be interested in speaking with you. Drop me a message, send your CV across or give Joe White at CRG TEC a call and I'll happily talk you through the role in more detail.
21/10/2026
Full time
Senior IT Engineer (MSP) £37-45k + solid benefits Training & certification support, pension + more Burscough - hybrid working after probation The opportunity: If you're working in an MSP and you've reached the point where you're regularly handling the more complex technical issues, supporting other engineers and getting involved in projects, this could be worth a look. We're working with an MSP based in the West Lancs area looking for an experienced Senior IT Engineer to join their technical team. This is predominantly a 3rd line support position, so you'll be handling more complex escalations across customer environments, alongside getting involved in infrastructure improvements and project work. It's a broad technical role, so you won't be limited to one particular technology or spend every day dealing with the same issues. Day to day One day you could be troubleshooting a Microsoft 365 or Intune issue, working through an Active Directory problem or investigating something within Azure. The next you might be resolving a server issue, looking at a customer's networking infrastructure or supporting a project. You'll be working across Microsoft 365, Entra ID, Intune, Windows Server and Azure, alongside firewalls, switches, VLANs and VPNs. There's also the opportunity to get involved in projects, whether that's Microsoft 365 migrations, Modern Workplace deployments, server upgrades or improving existing customer infrastructure. Because this is an MSP environment, you'll also be dealing directly with customers, taking ownership of issues and making sure they're properly resolved and documented. Who we are looking for This will probably suit somebody who's already spent a good few years working within an MSP and has naturally progressed into handling more complex 3rd line support issues. You might already be a Senior IT Engineer or 3rd Line Engineer, or you could be a strong 2nd Line Engineer who's regularly handling escalations and looking for that next step. You'll need a solid grounding across Microsoft 365, Windows Server, Active Directory and Entra ID, with good hands-on Intune experience being particularly important. A good understanding of networking, Azure and general infrastructure troubleshooting will also be useful, alongside any experience supporting migrations or technical projects. More than anything, we're looking for someone who enjoys getting stuck into technical problems, takes ownership and is comfortable working across a variety of customer environments. The Next Steps If you're reading this thinking it sounds like the sort of role you've been looking for, let's have a conversation. If you've got a strong MSP background, you're comfortable at 3rd line level and you want a role offering a mix of technical support and project work, I'd be interested in speaking with you. Drop me a message, send your CV across or give Joe White at CRG TEC a call and I'll happily talk you through the role in more detail.
Infrastructure Engineer (MSP) Salary: £50,000 - £60,000 + Benefits Benefits: 24 days annual leave + 8 bank holidays, private healthcare & dental, birthday off + more Location: Chorley (4 days a week in the office) Travel: Occasional travel to customer sites and data centres. The opportunity: This is an opportunity to join one of the UK's leading MSPs, but don't expect to feel like just another number. Whilst the business has grown significantly, the Chorley office has retained a close-knit feel where everyone works together, shares knowledge and isn't afraid to jump in and help when needed. It's the sort of environment where titles matter less than getting the job done. You'll spend your time delivering infrastructure projects, supporting customers through complex technical challenges and acting as a trusted technical resource across a broad range of Microsoft technologies. Alongside the customer-facing work, you'll also have the chance to help improve the way the team operates. Whether that's refining documentation, improving technical processes or sharing knowledge with colleagues, you'll play a part in making an already strong team even better. Day to day You'll be delivering infrastructure projects, migrations and upgrades across customer environments while providing technical consultancy and senior-level support when required. You'll work closely with customers to understand their requirements, troubleshoot complex issues and see projects through from design to delivery. You'll also contribute to technical documentation, help improve internal processes where opportunities arise and support the wider engineering team by sharing knowledge and acting as an escalation point for more technical challenges. Who we are looking for We're looking for someone with a strong infrastructure background, ideally gained within an MSP, who enjoys working with customers and takes real ownership of their work. You'll have experience across Microsoft infrastructure, virtualisation, networking and cloud technologies, along with a track record of delivering projects and supporting complex environments. More importantly, you'll be someone who enjoys being part of a team. Someone who's happy to roll their sleeves up, help colleagues when needed and contribute wherever they'll have the biggest impact. This isn't an environment where people stay in their lane everyone pulls together to deliver the best outcome for customers. The Next Steps If you're looking for a role where you'll get to work on varied technical projects while joining a genuinely supportive team, I'd love to tell you more. Get in touch with Joe White at CRG TEC for a confidential chat.
14/10/2026
Full time
Infrastructure Engineer (MSP) Salary: £50,000 - £60,000 + Benefits Benefits: 24 days annual leave + 8 bank holidays, private healthcare & dental, birthday off + more Location: Chorley (4 days a week in the office) Travel: Occasional travel to customer sites and data centres. The opportunity: This is an opportunity to join one of the UK's leading MSPs, but don't expect to feel like just another number. Whilst the business has grown significantly, the Chorley office has retained a close-knit feel where everyone works together, shares knowledge and isn't afraid to jump in and help when needed. It's the sort of environment where titles matter less than getting the job done. You'll spend your time delivering infrastructure projects, supporting customers through complex technical challenges and acting as a trusted technical resource across a broad range of Microsoft technologies. Alongside the customer-facing work, you'll also have the chance to help improve the way the team operates. Whether that's refining documentation, improving technical processes or sharing knowledge with colleagues, you'll play a part in making an already strong team even better. Day to day You'll be delivering infrastructure projects, migrations and upgrades across customer environments while providing technical consultancy and senior-level support when required. You'll work closely with customers to understand their requirements, troubleshoot complex issues and see projects through from design to delivery. You'll also contribute to technical documentation, help improve internal processes where opportunities arise and support the wider engineering team by sharing knowledge and acting as an escalation point for more technical challenges. Who we are looking for We're looking for someone with a strong infrastructure background, ideally gained within an MSP, who enjoys working with customers and takes real ownership of their work. You'll have experience across Microsoft infrastructure, virtualisation, networking and cloud technologies, along with a track record of delivering projects and supporting complex environments. More importantly, you'll be someone who enjoys being part of a team. Someone who's happy to roll their sleeves up, help colleagues when needed and contribute wherever they'll have the biggest impact. This isn't an environment where people stay in their lane everyone pulls together to deliver the best outcome for customers. The Next Steps If you're looking for a role where you'll get to work on varied technical projects while joining a genuinely supportive team, I'd love to tell you more. Get in touch with Joe White at CRG TEC for a confidential chat.
IT Support Engineer (MSP) Lancaster £28,000 £32,000 + additional benefits The Opportunity for you Are you currently within an MSP and starting to think about what s next? Or maybe you've been internal for a while and want to make the move over to an MSP? This is a genuine progression opportunity within an established MSP that supports close to 300 clients. The business is moving in the right direction and investing properly in its people. You ll be based full-time in the Lancaster office, working as part of close knit technical team. It s a busy, collaborative MSP environment where no two days are the same. They re looking for a Microsoft-biased engineer who wants more than just ticket closure. The role is split roughly 60% service desk and 40% project work, giving you exposure to both BAU support and infrastructure change. It s a fluid setup, so you ll need to be someone who s comfortable rolling their sleeves up and getting stuck in where needed. The Service Desk Manager is big on development. Upskilling is actively encouraged and progression is very real one member of the team started as an apprentice and is now a shareholder. That should tell you everything about the culture and long-term opportunity here. You ll be supporting external customers, so being comfortable managing expectations and communicating clearly is key. While the role is office-based, you will also visit client sites when required, so a driving licence is desirable. If you ve got commercial experience and can hit the ground running, this could be a strong next step. Just as important as your technical ability is your attitude they want someone motivated, coachable and keen to progress. Next steps If this sounds like something you would be interested in, you have 3 options: • Call Joe White at CRG TEC to find out more. I m open about the role and the business, so if you need more detail before committing, no problem. • Drop me a private message on LI and I ll respond to any queries you have. • Or, if you re happy with what you ve read, attach your CV to this advert and I ll give you a call to discuss further or provide feedback if it s not quite the right fit. We look forward to hearing from you.
08/10/2026
Full time
IT Support Engineer (MSP) Lancaster £28,000 £32,000 + additional benefits The Opportunity for you Are you currently within an MSP and starting to think about what s next? Or maybe you've been internal for a while and want to make the move over to an MSP? This is a genuine progression opportunity within an established MSP that supports close to 300 clients. The business is moving in the right direction and investing properly in its people. You ll be based full-time in the Lancaster office, working as part of close knit technical team. It s a busy, collaborative MSP environment where no two days are the same. They re looking for a Microsoft-biased engineer who wants more than just ticket closure. The role is split roughly 60% service desk and 40% project work, giving you exposure to both BAU support and infrastructure change. It s a fluid setup, so you ll need to be someone who s comfortable rolling their sleeves up and getting stuck in where needed. The Service Desk Manager is big on development. Upskilling is actively encouraged and progression is very real one member of the team started as an apprentice and is now a shareholder. That should tell you everything about the culture and long-term opportunity here. You ll be supporting external customers, so being comfortable managing expectations and communicating clearly is key. While the role is office-based, you will also visit client sites when required, so a driving licence is desirable. If you ve got commercial experience and can hit the ground running, this could be a strong next step. Just as important as your technical ability is your attitude they want someone motivated, coachable and keen to progress. Next steps If this sounds like something you would be interested in, you have 3 options: • Call Joe White at CRG TEC to find out more. I m open about the role and the business, so if you need more detail before committing, no problem. • Drop me a private message on LI and I ll respond to any queries you have. • Or, if you re happy with what you ve read, attach your CV to this advert and I ll give you a call to discuss further or provide feedback if it s not quite the right fit. We look forward to hearing from you.
Senior IT Engineer (MSP) £37-45k + solid benefits Training & certification support, pension + more Burscough - hybrid working after probation The opportunity: If you're working in an MSP and you've reached the point where you're regularly handling the more complex technical issues, supporting other engineers and getting involved in projects, this could be worth a look. We're working with an MSP based in the West Lancs area looking for an experienced Senior IT Engineer to join their technical team. This is predominantly a 3rd line support position, so you'll be handling more complex escalations across customer environments, alongside getting involved in infrastructure improvements and project work. It's a broad technical role, so you won't be limited to one particular technology or spend every day dealing with the same issues. Day to day One day you could be troubleshooting a Microsoft 365 or Intune issue, working through an Active Directory problem or investigating something within Azure. The next you might be resolving a server issue, looking at a customer's networking infrastructure or supporting a project. You'll be working across Microsoft 365, Entra ID, Intune, Windows Server and Azure, alongside firewalls, switches, VLANs and VPNs. There's also the opportunity to get involved in projects, whether that's Microsoft 365 migrations, Modern Workplace deployments, server upgrades or improving existing customer infrastructure. Because this is an MSP environment, you'll also be dealing directly with customers, taking ownership of issues and making sure they're properly resolved and documented. Who we are looking for This will probably suit somebody who's already spent a good few years working within an MSP and has naturally progressed into handling more complex 3rd line support issues. You might already be a Senior IT Engineer or 3rd Line Engineer, or you could be a strong 2nd Line Engineer who's regularly handling escalations and looking for that next step. You'll need a solid grounding across Microsoft 365, Windows Server, Active Directory and Entra ID, with good hands-on Intune experience being particularly important. A good understanding of networking, Azure and general infrastructure troubleshooting will also be useful, alongside any experience supporting migrations or technical projects. More than anything, we're looking for someone who enjoys getting stuck into technical problems, takes ownership and is comfortable working across a variety of customer environments. The Next Steps If you're reading this thinking it sounds like the sort of role you've been looking for, let's have a conversation. If you've got a strong MSP background, you're comfortable at 3rd line level and you want a role offering a mix of technical support and project work, I'd be interested in speaking with you. Drop me a message, send your CV across or give Joe White at CRG TEC a call and I'll happily talk you through the role in more detail.
08/10/2026
Full time
Senior IT Engineer (MSP) £37-45k + solid benefits Training & certification support, pension + more Burscough - hybrid working after probation The opportunity: If you're working in an MSP and you've reached the point where you're regularly handling the more complex technical issues, supporting other engineers and getting involved in projects, this could be worth a look. We're working with an MSP based in the West Lancs area looking for an experienced Senior IT Engineer to join their technical team. This is predominantly a 3rd line support position, so you'll be handling more complex escalations across customer environments, alongside getting involved in infrastructure improvements and project work. It's a broad technical role, so you won't be limited to one particular technology or spend every day dealing with the same issues. Day to day One day you could be troubleshooting a Microsoft 365 or Intune issue, working through an Active Directory problem or investigating something within Azure. The next you might be resolving a server issue, looking at a customer's networking infrastructure or supporting a project. You'll be working across Microsoft 365, Entra ID, Intune, Windows Server and Azure, alongside firewalls, switches, VLANs and VPNs. There's also the opportunity to get involved in projects, whether that's Microsoft 365 migrations, Modern Workplace deployments, server upgrades or improving existing customer infrastructure. Because this is an MSP environment, you'll also be dealing directly with customers, taking ownership of issues and making sure they're properly resolved and documented. Who we are looking for This will probably suit somebody who's already spent a good few years working within an MSP and has naturally progressed into handling more complex 3rd line support issues. You might already be a Senior IT Engineer or 3rd Line Engineer, or you could be a strong 2nd Line Engineer who's regularly handling escalations and looking for that next step. You'll need a solid grounding across Microsoft 365, Windows Server, Active Directory and Entra ID, with good hands-on Intune experience being particularly important. A good understanding of networking, Azure and general infrastructure troubleshooting will also be useful, alongside any experience supporting migrations or technical projects. More than anything, we're looking for someone who enjoys getting stuck into technical problems, takes ownership and is comfortable working across a variety of customer environments. The Next Steps If you're reading this thinking it sounds like the sort of role you've been looking for, let's have a conversation. If you've got a strong MSP background, you're comfortable at 3rd line level and you want a role offering a mix of technical support and project work, I'd be interested in speaking with you. Drop me a message, send your CV across or give Joe White at CRG TEC a call and I'll happily talk you through the role in more detail.
Service Delivery Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. It s a hands-on role where you ll stay close to the customers and day-to-day operation, making sure these higher-value relationships are looked after properly. Day to day You ll oversee new customer orders coming across from sales, making sure ownership is clear, installations are progressing and customers are kept proactively updated. You ll work with internal teams and third parties to resolve delays or issues, while keeping an eye on workloads and engineer booking capacity. When something goes wrong, you ll be the first point of escalation, taking ownership of the issue and helping get the customer relationship back on track. You ll also lead the day-to-day team, allocating responsibilities, coaching people and making sure a consistent level of service is being delivered. Who we are looking for You could already be a Customer Service Team Leader, Service Delivery Team Leader or Service Operations Team Leader within telecoms, IT, connectivity, engineering or another service-led environment. Equally, you might be an experienced Service Delivery Coordinator or Customer/Account Coordinator who already owns customer relationships and escalations and is ready to step up. You don t need to be deeply technical. What matters is that you re good with customers, organised, commercially aware and comfortable taking ownership when something isn t going to plan. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
25/09/2026
Full time
Service Delivery Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. It s a hands-on role where you ll stay close to the customers and day-to-day operation, making sure these higher-value relationships are looked after properly. Day to day You ll oversee new customer orders coming across from sales, making sure ownership is clear, installations are progressing and customers are kept proactively updated. You ll work with internal teams and third parties to resolve delays or issues, while keeping an eye on workloads and engineer booking capacity. When something goes wrong, you ll be the first point of escalation, taking ownership of the issue and helping get the customer relationship back on track. You ll also lead the day-to-day team, allocating responsibilities, coaching people and making sure a consistent level of service is being delivered. Who we are looking for You could already be a Customer Service Team Leader, Service Delivery Team Leader or Service Operations Team Leader within telecoms, IT, connectivity, engineering or another service-led environment. Equally, you might be an experienced Service Delivery Coordinator or Customer/Account Coordinator who already owns customer relationships and escalations and is ready to step up. You don t need to be deeply technical. What matters is that you re good with customers, organised, commercially aware and comfortable taking ownership when something isn t going to plan. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in service operations, customer service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. It s a hands-on role where you ll make sure work coming into the business is properly managed, allocated and delivered within the agreed service levels. Day to day You ll oversee the work coming in from ISP partners, making sure cases are correctly validated, allocated across the team and progressing within SLA. You ll keep an eye on queue volumes, workloads and case quality, spotting where things are starting to fall behind and stepping in before they become bigger problems. You ll also work directly with ISP partners, managing expectations, dealing with exceptions and making sure both sides are working to the agreed processes and service levels. Alongside this, you ll lead the day-to-day team, helping allocate work, monitor performance and coach people to improve the overall quality and consistency of the service. Who we are looking for You could already be a Customer Service Team Leader, Service Operations Team Leader or Service Delivery Team Leader, ideally within telecoms, IT, engineering or another SLA-driven environment. Equally, you might be an experienced Service Coordinator or Operations Coordinator who already manages workloads, escalations and service levels and is ready to step into a lead role. Experience working with SLAs, CRM/ITSM systems or work allocation tools would be useful, but we re not looking for somebody who ticks every box. More important is that you re organised, comfortable working with data and workloads, good with people and willing to take ownership when something isn t running as it should. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
25/09/2026
Full time
Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in service operations, customer service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. It s a hands-on role where you ll make sure work coming into the business is properly managed, allocated and delivered within the agreed service levels. Day to day You ll oversee the work coming in from ISP partners, making sure cases are correctly validated, allocated across the team and progressing within SLA. You ll keep an eye on queue volumes, workloads and case quality, spotting where things are starting to fall behind and stepping in before they become bigger problems. You ll also work directly with ISP partners, managing expectations, dealing with exceptions and making sure both sides are working to the agreed processes and service levels. Alongside this, you ll lead the day-to-day team, helping allocate work, monitor performance and coach people to improve the overall quality and consistency of the service. Who we are looking for You could already be a Customer Service Team Leader, Service Operations Team Leader or Service Delivery Team Leader, ideally within telecoms, IT, engineering or another SLA-driven environment. Equally, you might be an experienced Service Coordinator or Operations Coordinator who already manages workloads, escalations and service levels and is ready to step into a lead role. Experience working with SLAs, CRM/ITSM systems or work allocation tools would be useful, but we re not looking for somebody who ticks every box. More important is that you re organised, comfortable working with data and workloads, good with people and willing to take ownership when something isn t running as it should. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
1st Line Technical Support Base Salary: £28,000 (inclusive of £2k shift allowance) Benefits: Private healthcare, 25 days holiday + bank holidays, pension and wider company benefits Location: Peterborough Working Pattern: Full-time office based. Rotating shifts, with Friday & Saturday off one week and Sunday & Monday off the next. The opportunity: Looking to build your career within IT, networking or telecoms? We re working with a growing connectivity business in Peterborough that is looking for someone to join its technical support team. You don t need years of experience for this one. You might have 6 12 months working within IT support with some exposure to networking, broadband faults, routing and switching, or you could be a Computer Networks graduate looking for your first proper opportunity. The important thing is that you understand the basics, enjoy troubleshooting and genuinely want to develop your networking knowledge. Day to day You ll be supporting customers when they experience technical issues with their broadband or connectivity. That means taking the initial call, asking the right questions, carrying out first-line diagnostics and trying to resolve the fault yourself. Where something is more complex, you ll gather the relevant information and escalate it to the 2nd/3rd line or field engineering teams while keeping ownership of the case. You ll get exposure to FTTP, broadband faults, networking and network monitoring tools, giving you a good foundation to develop further within technical support and networking. Who we are looking for We re keeping this deliberately broad. You could be: An IT Support / Service Desk Engineer with 6 12 months' experience and an interest in networking Someone from a broadband/telecoms support environment looking to develop technically A Computer Networks, Networking or IT graduate looking for their first commercial role Some understanding of TCP/IP, routing, switching, broadband/FTTP or general network troubleshooting would help, but you don't need to tick every box. More important is being curious, comfortable dealing with customers and keen to learn. The Next Steps If you re interested, apply and we ll be in touch. Equally, if you re at the start of your career and aren't sure whether your experience is enough, give CRG TEC a call. We'd be happy to talk through your background and the opportunity before you apply.
25/09/2026
Full time
1st Line Technical Support Base Salary: £28,000 (inclusive of £2k shift allowance) Benefits: Private healthcare, 25 days holiday + bank holidays, pension and wider company benefits Location: Peterborough Working Pattern: Full-time office based. Rotating shifts, with Friday & Saturday off one week and Sunday & Monday off the next. The opportunity: Looking to build your career within IT, networking or telecoms? We re working with a growing connectivity business in Peterborough that is looking for someone to join its technical support team. You don t need years of experience for this one. You might have 6 12 months working within IT support with some exposure to networking, broadband faults, routing and switching, or you could be a Computer Networks graduate looking for your first proper opportunity. The important thing is that you understand the basics, enjoy troubleshooting and genuinely want to develop your networking knowledge. Day to day You ll be supporting customers when they experience technical issues with their broadband or connectivity. That means taking the initial call, asking the right questions, carrying out first-line diagnostics and trying to resolve the fault yourself. Where something is more complex, you ll gather the relevant information and escalate it to the 2nd/3rd line or field engineering teams while keeping ownership of the case. You ll get exposure to FTTP, broadband faults, networking and network monitoring tools, giving you a good foundation to develop further within technical support and networking. Who we are looking for We re keeping this deliberately broad. You could be: An IT Support / Service Desk Engineer with 6 12 months' experience and an interest in networking Someone from a broadband/telecoms support environment looking to develop technically A Computer Networks, Networking or IT graduate looking for their first commercial role Some understanding of TCP/IP, routing, switching, broadband/FTTP or general network troubleshooting would help, but you don't need to tick every box. More important is being curious, comfortable dealing with customers and keen to learn. The Next Steps If you re interested, apply and we ll be in touch. Equally, if you re at the start of your career and aren't sure whether your experience is enough, give CRG TEC a call. We'd be happy to talk through your background and the opportunity before you apply.
