A health regulation body in the UK is seeking a Data Platform Lead to drive the development of cloud-based data solutions. In this permanent role, you will lead a team to enhance analytics capabilities and ensure high-quality insights that improve care. Candidates should have experience with platforms like Microsoft Azure and strong leadership skills. This position offers a salary between £55,172 and £61,028, alongside generous benefits and opportunities for training and development.
03/02/2026
Full time
A health regulation body in the UK is seeking a Data Platform Lead to drive the development of cloud-based data solutions. In this permanent role, you will lead a team to enhance analytics capabilities and ensure high-quality insights that improve care. Candidates should have experience with platforms like Microsoft Azure and strong leadership skills. This position offers a salary between £55,172 and £61,028, alongside generous benefits and opportunities for training and development.
Grade A: £55,172 (National Framework) or £61,028 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £600 per annum for those working from home. For exceptional candidates a higher salary may be available. Contracted Hours: Full time 37 hours per week. Contract Type: Permanent Location: Home Based Closing Date: Sunday February 1 2026 at 11.59pm Make a difference Everyrole at CQC contributes to our mission. If you're looking for a new role in DataPlatforms & Solutions that gives a true sense of meaning and purpose,then you've found it! As the Data Platform Lead, you'll help shape thetools and services that power CQC's data and insight, ensuring we make betterdecisions for health and care across England. Picture this Imagine leading a team that builds and supports enterprise data solutions, enabling CQC to deliver high-quality insights that improve care for many. The CQC's cloud-based Enterprise Data Platform is built on Microsoft Azure, using Databricks, Microsoft Fabric and Power BI to deliver governed data and analytics capabilities. As the Data Platform Lead in Data Platforms & Solutions, you will get the chance to: Drive the development of a robust, cloud-based data platform that supports a wide range of data, analytics, data science, AI and insight needs. Lead the technical direction, governance and sustainability of the CQC's Enterprise Data Platform, ensuring it delivers reliable, high- quality services and long-term value. The role You'll play an important part in delivering our mission. In this role, you'll: Shape the roadmap: Work with senior leaders across the organisation to prioritise data and analytical tooling demands and align resources to deliver maximum value. Build capability: Champion technical excellence and innovation by promoting the effective use of technologies to build modern data capabilities. Define platform strategy: Build and maintain effective relationships with data technology vendors and commercial partners to ensure platform services evolve in line with the CQC's regulatory and insight needs. Show us We will be looking for specific skills, knowledge and experience in your application form: Experience delivering cloud-based data solutions: Demonstrate how you've designed and implemented data platforms or services using modern technologies. Proven leadership in technical development: Share examples of managing teams and projects to deliver complex data products or solutions. Ability to translate business needs into technical solutions: Show how you've worked with stakeholders to turn requirements into sustainable, high-quality outcomes. To progress your application, you'll need to provide evidence of your right to work in the UK. Without valid right to work you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of your application, so you will hear from us whether or not you are shortlisted. You can read the full details of the role in Job Description. If you'd like an informal chat about the role contact - Taryn Coop ; Deputy Director of Enterprise Data & Reporting; For general enquiries, please email . The Benefits We offer a wide range of benefits, including: Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). Training and development opportunities. Wellbeing initiatives, such as gym discounts and meditation. NHS pension scheme, with around 14% employer contribution. Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more! Please see our benefits page for the full list. Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Visit our accessibility page for more on this. If you'd like to chat, please contact . Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: Age Sex Gender identity or expression Sexual orientation Religion or belief Ethnicity Disability Values and vision We are guided by ourcore values, which shape our work and our culture. Excellence- being a high-performing organisation. Caring- treating everyone with dignity and respect. Integrity- doing the right thing. Teamwork- learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: AI can support research, structuring and refining your writing, but your application mustreflectyour real skills and experience. Spell-checking and condensing word counts are great ways to use AI effectively. Do notcopy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience. Providing false and insincere examples goes against our core values of honesty and integrity andmay lead to your application being withdrawnor termination of your employment.
03/02/2026
Full time
Grade A: £55,172 (National Framework) or £61,028 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £600 per annum for those working from home. For exceptional candidates a higher salary may be available. Contracted Hours: Full time 37 hours per week. Contract Type: Permanent Location: Home Based Closing Date: Sunday February 1 2026 at 11.59pm Make a difference Everyrole at CQC contributes to our mission. If you're looking for a new role in DataPlatforms & Solutions that gives a true sense of meaning and purpose,then you've found it! As the Data Platform Lead, you'll help shape thetools and services that power CQC's data and insight, ensuring we make betterdecisions for health and care across England. Picture this Imagine leading a team that builds and supports enterprise data solutions, enabling CQC to deliver high-quality insights that improve care for many. The CQC's cloud-based Enterprise Data Platform is built on Microsoft Azure, using Databricks, Microsoft Fabric and Power BI to deliver governed data and analytics capabilities. As the Data Platform Lead in Data Platforms & Solutions, you will get the chance to: Drive the development of a robust, cloud-based data platform that supports a wide range of data, analytics, data science, AI and insight needs. Lead the technical direction, governance and sustainability of the CQC's Enterprise Data Platform, ensuring it delivers reliable, high- quality services and long-term value. The role You'll play an important part in delivering our mission. In this role, you'll: Shape the roadmap: Work with senior leaders across the organisation to prioritise data and analytical tooling demands and align resources to deliver maximum value. Build capability: Champion technical excellence and innovation by promoting the effective use of technologies to build modern data capabilities. Define platform strategy: Build and maintain effective relationships with data technology vendors and commercial partners to ensure platform services evolve in line with the CQC's regulatory and insight needs. Show us We will be looking for specific skills, knowledge and experience in your application form: Experience delivering cloud-based data solutions: Demonstrate how you've designed and implemented data platforms or services using modern technologies. Proven leadership in technical development: Share examples of managing teams and projects to deliver complex data products or solutions. Ability to translate business needs into technical solutions: Show how you've worked with stakeholders to turn requirements into sustainable, high-quality outcomes. To progress your application, you'll need to provide evidence of your right to work in the UK. Without valid right to work you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of your application, so you will hear from us whether or not you are shortlisted. You can read the full details of the role in Job Description. If you'd like an informal chat about the role contact - Taryn Coop ; Deputy Director of Enterprise Data & Reporting; For general enquiries, please email . The Benefits We offer a wide range of benefits, including: Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). Training and development opportunities. Wellbeing initiatives, such as gym discounts and meditation. NHS pension scheme, with around 14% employer contribution. Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more! Please see our benefits page for the full list. Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Visit our accessibility page for more on this. If you'd like to chat, please contact . Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: Age Sex Gender identity or expression Sexual orientation Religion or belief Ethnicity Disability Values and vision We are guided by ourcore values, which shape our work and our culture. Excellence- being a high-performing organisation. Caring- treating everyone with dignity and respect. Integrity- doing the right thing. Teamwork- learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: AI can support research, structuring and refining your writing, but your application mustreflectyour real skills and experience. Spell-checking and condensing word counts are great ways to use AI effectively. Do notcopy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience. Providing false and insincere examples goes against our core values of honesty and integrity andmay lead to your application being withdrawnor termination of your employment.
Grade A - £50,466 (National Framework) or £55,484 (London Framework if you are London office based or homebased and live within the boundary of the M25) There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term or Secondment until 31st March 2024 Closing date: 9th October 2022 at 11.59pm Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you . You will have the opportunity to build upon your previous knowledge and experience of M365 (predominantly Share Point Online, Teams ) to lead and own the organisations continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, and external support partners to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. We use the latest technologies in terms of M365, D365, azure hosting and the ilk thereby providing you with exposure to these technologies. We also work at pace, and avoid micromanaging - meaning that you will have a degree of autonomy that you may not find elsewhere. If you enjoy working in a fast paced and collaborative environment, with a real opportunity to drive things forward and ultimately make a real difference to peoples lives, then this could be the right role for you. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You will report directly into the Head of Operational Business Services and manage the full M365 technology platform, and associated licensing, with a view to maximising employee awareness, adoption, and satisfaction, by defining, implementing and supporting the organisation s M365 Roadmap and supporting governance structure in line with organisational policies. Managing a small team, and working with suppliers, you will form strong relationships with Microsoft and will be involved in creating strong technical and governance roadmaps in line with the organisations associated data and security policies, to ensure continuous improvement and ultimately delight our internal colleagues. You will own the continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. The role will require you to use your deep technical and functional skills in the M365 product suite to lead a small team to create these deliverables and transition them to live service , managing change as appropriate As a senior manager, you will be expected to provide guidance, mentoring and coaching to other team members within their area to proactively manage issues that may arise, deliver associated projects and drive adoption of M365 (SPO, Teams, viva etc) and new product enhancements as they arise. Accountabilities: Act as the internal expert for Microsoft 365 suite of applications and their capabilities and stay abreast of Microsoft roadmap and how it can be leveraged to meet the organisations needs. Support the wider business in solution development / design /implementation and ongoing support by working with team members, key stakeholders and 3rd party suppliers. Define the governance framework for Microsoft 365, including data retention and data security in line with organisational policies Develop and contribute to development of Microsoft 365 change management and adoption materials with a view to ensuring effective management of the product suite. Collaborate with Microsoft and internal functions to ensure the continued adoption and support of existing/new Microsoft 365 features Maintain awareness of what other sectors are doing and build relationships with other government/public bodies to share knowledge and enhance the offering to CQC colleagues. Lead and own the Microsoft 365 vision within CQC, supporting leadership with regular communications. Participate in the evaluation and design of M365 technical solutions, supporting the development of business cases, and identification / communication of associated risks. Partner with the wider team (including our internal training teams) and comms to help create content that communicates Microsoft 365 Role models inclusive behaviours in everyday interactions. Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy. Role models and supports others to instil our values into everything that we do. Essential Skills and Experience: Demonstrable experience Managing enterprise Microsoft 365, SharePoint Online and Teams technologies in a large organisation Demonstrable experience of owning a Microsoft 365 roadmap internally for a business, and the ability to evaluate the applicability of features and new products for business gain Experience driving technology adoption and reporting on workplace technology adoption M365 full stack management expertise: Management tools, techniques, monitoring and integration Experience with configuration management, identity and access management, collaboration platforms (yammer, viva) and other M365 based services PowerShell skills including development of ground-up scripting across Microsoft 365 services Experience of managing M365 licensing Relevant Microsoft and ITIL certifications are highly regarded Strong attention to detail and excellent customer service orientation A self-starter who has the ability to work autonomously and as a team player Excellent verbal, written and presentation skills For an informal discussion or further information on the role, please contact Andy Basnett-Rix, Head of Operational Business Services at We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation. Our Values ..... click apply for full job details
24/09/2022
Full time
Grade A - £50,466 (National Framework) or £55,484 (London Framework if you are London office based or homebased and live within the boundary of the M25) There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term or Secondment until 31st March 2024 Closing date: 9th October 2022 at 11.59pm Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you . You will have the opportunity to build upon your previous knowledge and experience of M365 (predominantly Share Point Online, Teams ) to lead and own the organisations continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, and external support partners to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. We use the latest technologies in terms of M365, D365, azure hosting and the ilk thereby providing you with exposure to these technologies. We also work at pace, and avoid micromanaging - meaning that you will have a degree of autonomy that you may not find elsewhere. If you enjoy working in a fast paced and collaborative environment, with a real opportunity to drive things forward and ultimately make a real difference to peoples lives, then this could be the right role for you. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You will report directly into the Head of Operational Business Services and manage the full M365 technology platform, and associated licensing, with a view to maximising employee awareness, adoption, and satisfaction, by defining, implementing and supporting the organisation s M365 Roadmap and supporting governance structure in line with organisational policies. Managing a small team, and working with suppliers, you will form strong relationships with Microsoft and will be involved in creating strong technical and governance roadmaps in line with the organisations associated data and security policies, to ensure continuous improvement and ultimately delight our internal colleagues. You will own the continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. The role will require you to use your deep technical and functional skills in the M365 product suite to lead a small team to create these deliverables and transition them to live service , managing change as appropriate As a senior manager, you will be expected to provide guidance, mentoring and coaching to other team members within their area to proactively manage issues that may arise, deliver associated projects and drive adoption of M365 (SPO, Teams, viva etc) and new product enhancements as they arise. Accountabilities: Act as the internal expert for Microsoft 365 suite of applications and their capabilities and stay abreast of Microsoft roadmap and how it can be leveraged to meet the organisations needs. Support the wider business in solution development / design /implementation and ongoing support by working with team members, key stakeholders and 3rd party suppliers. Define the governance framework for Microsoft 365, including data retention and data security in line with organisational policies Develop and contribute to development of Microsoft 365 change management and adoption materials with a view to ensuring effective management of the product suite. Collaborate with Microsoft and internal functions to ensure the continued adoption and support of existing/new Microsoft 365 features Maintain awareness of what other sectors are doing and build relationships with other government/public bodies to share knowledge and enhance the offering to CQC colleagues. Lead and own the Microsoft 365 vision within CQC, supporting leadership with regular communications. Participate in the evaluation and design of M365 technical solutions, supporting the development of business cases, and identification / communication of associated risks. Partner with the wider team (including our internal training teams) and comms to help create content that communicates Microsoft 365 Role models inclusive behaviours in everyday interactions. Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy. Role models and supports others to instil our values into everything that we do. Essential Skills and Experience: Demonstrable experience Managing enterprise Microsoft 365, SharePoint Online and Teams technologies in a large organisation Demonstrable experience of owning a Microsoft 365 roadmap internally for a business, and the ability to evaluate the applicability of features and new products for business gain Experience driving technology adoption and reporting on workplace technology adoption M365 full stack management expertise: Management tools, techniques, monitoring and integration Experience with configuration management, identity and access management, collaboration platforms (yammer, viva) and other M365 based services PowerShell skills including development of ground-up scripting across Microsoft 365 services Experience of managing M365 licensing Relevant Microsoft and ITIL certifications are highly regarded Strong attention to detail and excellent customer service orientation A self-starter who has the ability to work autonomously and as a team player Excellent verbal, written and presentation skills For an informal discussion or further information on the role, please contact Andy Basnett-Rix, Head of Operational Business Services at We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation. Our Values ..... click apply for full job details
Grade B - £37,694 (National Framework) or £42,712 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term, Secondment for 12 Months Closing date: Sunday 25th September at 11.59pm Based in London, Stratford Office Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you.... The chance be part of a dynamic team who thrive on providing excellent customer service to their CQC colleagues and to bring your own skills and experience to the role to ensure we continually improve. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring... As the Service Delivery Lead you will work in conjunction with the Service Delivery Manager to ensure that effective and efficient service provision of end point "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications You will be responsible for the operational relationships with our customers and external suppliers to ensure that we deliver excellent services to our customer base across CQC and work to ensure that all of the applications and end point devices (i.e. laptops, PC's, phones) used by CQC staff are fully leveraged - enabling them to be more effective in their roles. You will manage the on-site Tech Bar and its staff to ensure those requiring assistance are handled in the most efficient, customer centric way at all times. You will constantly engage your excellent customer service and leadership skills to ensure CQC staff continue to receive the exceptional level of service already provided by the team whilst looking at ways to continually improve. Accountabilities: Support the Service Delivery Manager by ensuring that effective and efficient service provision of "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications to your service stream. Help drive a customer centric culture of service excellence and continuous improvement so that the devices and applications you support not only meet the needs of the business, but strive to continually improve the overall customer experience. Responsible for ensuring the procurement, configuration and ongoing support and maintenance of customer devices (and surrounding peripherals) and the applications installed upon them in a compliant and effective manner, working with suppliers and other parts of the business as required. Ensure that an effective asset register of application software and devices is maintained. Establish and maintain a strong and effective relationships with key business stakeholders, other internal stakeholders (such Architecture, change management, test management, Programme management) and external suppliers to ensure the required levels of service provision and continuous improvement are achieved. Undertake appropriate impact assessment for incidents, problems and changes and manage any associated risks as they are identified. Act as an escalation for incident and problem management which includes all exceptions to standard process Work with key stakeholders to assist in any incident resolution/ service interruptions to deliver resolution, workarounds and associated customer update/ communications at an agreed frequency. Manage the on-site Tech Bar to ensure excellent customer service is provided at all times. Continually review your service stream in conjunction with the Service Delivery Manager to drive down costs and improve the customer experience across CQC. Support and enable the transition of changes within your service stream. Ensure that our colleagues from across the business are fully equipped to get the most out of the devices and applications that they have by understanding their needs and translating these into working solutions and ensuring effective training materials are provided. Ensure, in conjunction with colleagues across the other streams, that an effective asset register of application software and devices is maintained. Liaise with the Product Management team to contribute to the management of Product Backlogs and Sprint Planning associated with the service stream of work they are supporting. Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid discrimination and act in accordance with CQC Values & Behaviours All duties commensurate with your role and responsibilities. Essential Skills and Experience: Educated to Degree level or equivalent experience of working within IT Service Management and or a Customer focused Service Support Proven track record of successfully leading, managing and coaching a team in supporting devices and applications, with a real focus on customer benefit. Able to develop practical and creative solutions to meet customer needs. Secures and maintains the confidence of a range of stakeholders, both internal and external. Excellent planning and organisational skills with the ability to prioritise and manage multiple tasks. Experience of the lifecycle management for assets including hardware, software, intellectual property, licences, warranties. Experience of ITIL and delivering within Prince2 and Agile frameworks. Have awareness of the Agile lifecycle Familiarity with Software Asset Management tools, such as SNOW, ADDM, etc. Familiarity with mobile device management tools Proven track record of delivery against KPI's. Appropriate knowledge and experience of IS and ICT applications and Infrastructure. Flexible and proactive approach to IT service provision An understanding of CQC, its regulatory policy and legislative responsibilities Experience of working in a Dev Ops environment or Experience of how the DevOps principles and practices build on existing concepts and approaches within IT Service management Awareness of how the DevOps principles and practices build on existing concepts and approaches such as ITIL, Agile and Kanban Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit our webite by clicking APPLY NOW. CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/ sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
22/09/2022
Contractor
Grade B - £37,694 (National Framework) or £42,712 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term, Secondment for 12 Months Closing date: Sunday 25th September at 11.59pm Based in London, Stratford Office Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you.... The chance be part of a dynamic team who thrive on providing excellent customer service to their CQC colleagues and to bring your own skills and experience to the role to ensure we continually improve. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring... As the Service Delivery Lead you will work in conjunction with the Service Delivery Manager to ensure that effective and efficient service provision of end point "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications You will be responsible for the operational relationships with our customers and external suppliers to ensure that we deliver excellent services to our customer base across CQC and work to ensure that all of the applications and end point devices (i.e. laptops, PC's, phones) used by CQC staff are fully leveraged - enabling them to be more effective in their roles. You will manage the on-site Tech Bar and its staff to ensure those requiring assistance are handled in the most efficient, customer centric way at all times. You will constantly engage your excellent customer service and leadership skills to ensure CQC staff continue to receive the exceptional level of service already provided by the team whilst looking at ways to continually improve. Accountabilities: Support the Service Delivery Manager by ensuring that effective and efficient service provision of "customer computing" is delivered to the business by applying expert knowledge and understanding of CQC's devices and applications to your service stream. Help drive a customer centric culture of service excellence and continuous improvement so that the devices and applications you support not only meet the needs of the business, but strive to continually improve the overall customer experience. Responsible for ensuring the procurement, configuration and ongoing support and maintenance of customer devices (and surrounding peripherals) and the applications installed upon them in a compliant and effective manner, working with suppliers and other parts of the business as required. Ensure that an effective asset register of application software and devices is maintained. Establish and maintain a strong and effective relationships with key business stakeholders, other internal stakeholders (such Architecture, change management, test management, Programme management) and external suppliers to ensure the required levels of service provision and continuous improvement are achieved. Undertake appropriate impact assessment for incidents, problems and changes and manage any associated risks as they are identified. Act as an escalation for incident and problem management which includes all exceptions to standard process Work with key stakeholders to assist in any incident resolution/ service interruptions to deliver resolution, workarounds and associated customer update/ communications at an agreed frequency. Manage the on-site Tech Bar to ensure excellent customer service is provided at all times. Continually review your service stream in conjunction with the Service Delivery Manager to drive down costs and improve the customer experience across CQC. Support and enable the transition of changes within your service stream. Ensure that our colleagues from across the business are fully equipped to get the most out of the devices and applications that they have by understanding their needs and translating these into working solutions and ensuring effective training materials are provided. Ensure, in conjunction with colleagues across the other streams, that an effective asset register of application software and devices is maintained. Liaise with the Product Management team to contribute to the management of Product Backlogs and Sprint Planning associated with the service stream of work they are supporting. Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid discrimination and act in accordance with CQC Values & Behaviours All duties commensurate with your role and responsibilities. Essential Skills and Experience: Educated to Degree level or equivalent experience of working within IT Service Management and or a Customer focused Service Support Proven track record of successfully leading, managing and coaching a team in supporting devices and applications, with a real focus on customer benefit. Able to develop practical and creative solutions to meet customer needs. Secures and maintains the confidence of a range of stakeholders, both internal and external. Excellent planning and organisational skills with the ability to prioritise and manage multiple tasks. Experience of the lifecycle management for assets including hardware, software, intellectual property, licences, warranties. Experience of ITIL and delivering within Prince2 and Agile frameworks. Have awareness of the Agile lifecycle Familiarity with Software Asset Management tools, such as SNOW, ADDM, etc. Familiarity with mobile device management tools Proven track record of delivery against KPI's. Appropriate knowledge and experience of IS and ICT applications and Infrastructure. Flexible and proactive approach to IT service provision An understanding of CQC, its regulatory policy and legislative responsibilities Experience of working in a Dev Ops environment or Experience of how the DevOps principles and practices build on existing concepts and approaches within IT Service management Awareness of how the DevOps principles and practices build on existing concepts and approaches such as ITIL, Agile and Kanban Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit our webite by clicking APPLY NOW. CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/ sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
