Academia

About this role: An exciting opportunity has become available within our rapidly expanding Technical team. We are looking for a dynamic technical engineer that will be based on site at a School in the local York area. The On-Site Support Technician is a key figure, in maintaining and developing the relationship with this school while also providing high-quality and professional technical support service to staff and students. The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall. You will be responsible for: To provide ICT technical support to the school. You will ensure a high level of customer service is always maintained in a professional and efficient manner within the agreed timescales and SLA's. Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets. To manage and maintain the schools ICT equipment including overseeing the general health of equipment and devices. Completing replacement hardware when required. Installation, configuration and deployment of equipment. General basis ICT support such as password changes, printer issues and set ups. To manage expectations of the school, keeping them informed and up to date with progress. Pro-actively monitoring and prioritising IT problems and escalating where necessary. To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Head Teacher and/Vital York To contribute to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and pupils To perform such other tasks as may reasonably be required by the Head Teacher or Senior Leadership Team Key Skills: Ideally an understanding of Windows 10, wireless networks, smoothwall, IOS devices, MDM, Google G-Suite Experience in working closely with customers and providing excellent customer service. Sound technical ability Strong attention to detail The ability to learn quickly and exercise initiative Effective management of time and workload The ability to communicate effectively both Verbally and in writing. The ability to problem-solve quickly and effectively Why Vital York? Established in 1997, Vital York has a key focus in the Education space delivering a range of IT managed services, cloud hosted services, Device as a Service, Internet Service Provision, Trust onboarding, Google services (G Suite) implementation as well as many more. We pride ourselves on providing a customer focused approach and align ourselves as an extension of our customer's IT team. This means we seek the same goals as our customers in ensuring a fit for purpose solution, built upon tier-one infrastructure and supported by first class support. Growing from our inception in providing IT support to a single school, to doing so across the entirety of York, our growth has led to significant investment in our business. We recently formed a strategic partnership with Academia Technology Group and now can leverage the resources and partnerships that Academia boast. This ensures that we can provide the same focused approach, powered by a larger UK-leading reseller.