Field Technician - UK Guildford Salary 25,000- 28,000 Day to day Key Responsibilities We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, build, repair and/or test a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve Customer satisfaction. Your mission: Perform visit to customers for repair and detect qualified leads Promote Service contracts (extended warranty, annual maintenance, calibration) Maintenance on medical devices in the workshop and at customers place Perform failure finding on returned devices Perform mechanical/electrical repairs Perform functional testing and electrical safety tests Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance) Perform reprocessing of our Rental/Loan/Trial fleet of devices Assist with spare part warehouse inventory and management Assist the warehouse team for end of period Assist the field sales team on request Cooperate with the hotline support and customer service teams Assist in documentation preparation for QA Support on analysis reports and feedback adequate information Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation Requirements Ability to sell service contracts, accessories and share qualified leads with sales team Ability to troubleshoot, test and repair technical equipment Ability to work on own initiative with minimal supervision Good organizational skills to work on multi-tasks with sense of urgency and travels planning Good analytical, communication and reporting skills Awareness of electrical and mechanical health and safety issues Self-organized, problem-solving, attentive, and motivated Team and customer oriented Available to travel abroad for training and to travel in UK/Ireland to visit customers (
07/05/2026
Full time
Field Technician - UK Guildford Salary 25,000- 28,000 Day to day Key Responsibilities We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, build, repair and/or test a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve Customer satisfaction. Your mission: Perform visit to customers for repair and detect qualified leads Promote Service contracts (extended warranty, annual maintenance, calibration) Maintenance on medical devices in the workshop and at customers place Perform failure finding on returned devices Perform mechanical/electrical repairs Perform functional testing and electrical safety tests Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance) Perform reprocessing of our Rental/Loan/Trial fleet of devices Assist with spare part warehouse inventory and management Assist the warehouse team for end of period Assist the field sales team on request Cooperate with the hotline support and customer service teams Assist in documentation preparation for QA Support on analysis reports and feedback adequate information Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation Requirements Ability to sell service contracts, accessories and share qualified leads with sales team Ability to troubleshoot, test and repair technical equipment Ability to work on own initiative with minimal supervision Good organizational skills to work on multi-tasks with sense of urgency and travels planning Good analytical, communication and reporting skills Awareness of electrical and mechanical health and safety issues Self-organized, problem-solving, attentive, and motivated Team and customer oriented Available to travel abroad for training and to travel in UK/Ireland to visit customers (
Customer Service - German and English Speaking Salary: 27,500 + 4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity contract until the end of December 2026, seeking an ASAP start where possible. For this role, the successful candidate will be expected to work Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home. For the purposes of training, the first month may require them to be based in the office 4 days a week. Responsibilities Provide first level technical support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly communicate with customers via e-mail and phone. Where applicable, deal with complaints from customers and make good business decisions to resolve them. To create and maintain clear and detailed work records in the Kingston CRM database and other work tools and update the various logs when applicable. Handle Live Chats requests from EMEA. Experience To have a minimum of 1 years administrative experience or customer facing duties Demonstrate the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment. To be computer literate and be able to multitask. To hold a high level of written English to respond to emails and Chat enquiries in a highly professional manner. Education Must be fluent in German and English A-level standard or equivalent Degree level or equivalent (desirable) The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).
26/08/2025
Contractor
Customer Service - German and English Speaking Salary: 27,500 + 4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity contract until the end of December 2026, seeking an ASAP start where possible. For this role, the successful candidate will be expected to work Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home. For the purposes of training, the first month may require them to be based in the office 4 days a week. Responsibilities Provide first level technical support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly communicate with customers via e-mail and phone. Where applicable, deal with complaints from customers and make good business decisions to resolve them. To create and maintain clear and detailed work records in the Kingston CRM database and other work tools and update the various logs when applicable. Handle Live Chats requests from EMEA. Experience To have a minimum of 1 years administrative experience or customer facing duties Demonstrate the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment. To be computer literate and be able to multitask. To hold a high level of written English to respond to emails and Chat enquiries in a highly professional manner. Education Must be fluent in German and English A-level standard or equivalent Degree level or equivalent (desirable) The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).
