Mulberry Recruitment

Delivery & Installation Specialist Location: Field Based/Ascot Salary: Competitive Hours: Monday to Friday, 9am-5:30pm This field-based role is focused on the professional installation of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction. This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential. Key Responsibilities Deliver on-site technical support, efficient installations, and hardware repairs Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions Fulfill assigned service projects across the UK Collaborate with the Customer Enrichment Manager on assigned projects and services Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports Submit monthly QA reports Conduct PAT testing (if qualified) Maintain readiness and functionality of loan stock equipment Provide office-based technical support cover during staff absences Troubleshoot collaboratively with colleagues when required Support equipment setup and breakdown for trade shows and events Propose service and hardware improvement ideas as part of a team contribution Ensure responsible handling of internal and customer data in line with GDPR Operate in accordance with company values, policies, and procedures Perform any additional reasonable duties required at this job level Skills, Knowledge, and Experience Proven experience in a similar hardware installation and service role Technical knowledge of monitors and PCs; familiarity with Windows OS preferred Experience with CRM systems (Microsoft Dynamics CRM beneficial) Strong attention to detail, numeracy, and documentation skills Ability to stay calm under pressure and meet deadlines Organised and adaptable with good time management Independent, self-motivated, and proactive Strong communication and relationship-building skills Customer-first mindset with a solution-oriented approach Understanding of GDPR and data protection best practices

Senior Business Development Manager Salary: £65,000-£70,000 + 40% Bonus + £6,500 Car Allowance Field-based (London/Southeast focus) with regular travel to HQ in Berkshire The Opportunity We're working with a global technology manufacturer looking for a highly driven Senior Business Development Manager to take on a key role in their UK growth strategy. This is a senior external sales position where you'll be responsible for: Winning new enterprise clients Reactivating lapsed accounts Growing existing high-value relationships within key verticals (Healthcare, Enterprise, Security & Defence, or Creative) You'll be well-connected in the enterprise sector, recognised by your clients, and confident in leading board-level conversations. The role requires a strategic, consultative sales approach and the ability to build long-term partnerships with both end users and channel/distribution partners. What You'll Be Doing Achieving growth targets by closing new opportunities and expanding existing client spend Developing channel relationships with distributors and partners to generate leads and joint opportunities Owning the sales pipeline, from prospecting to proposal and close Delivering high-impact client presentations, product demos, and training sessions Providing accurate forecasts and reporting via CRM (MS Dynamics preferred) Representing the business at industry events and exhibitions Working closely with Marketing, Solutions, and Customer Support to ensure a seamless customer journey Sharing insights and contributing to team-wide sales strategy What We're Looking For Strong, recent relationships with enterprise clients Proven track record in B2B sales with large, high-value accounts Experience selling IT/Technology Skilled in building long-term partnerships across end users and the channel Commercially astute with excellent presentation and negotiation skills Data-driven, highly organised, and resilient Full UK driving licence and willingness to travel regularly Why Apply? Competitive base salary up to £70,000 40% performance bonus £6,500 car allowance Opportunity to work with a leading global brand at the forefront of technology Autonomy, visibility, and the chance to make a direct impact on UK sales growth

Delivery & Installation Specialist Location: Field Based/Ascot Salary: Competitive Hours: Monday to Friday, 9am-5:30pm This field-based role is focused on the professional installation of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction. This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential. Key Responsibilities Deliver on-site technical support, efficient installations, and hardware repairs Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions Fulfill assigned service projects across the UK Collaborate with the Customer Enrichment Manager on assigned projects and services Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports Submit monthly QA reports Conduct PAT testing (if qualified) Maintain readiness and functionality of loan stock equipment Provide office-based technical support cover during staff absences Troubleshoot collaboratively with colleagues when required Support equipment setup and breakdown for trade shows and events Propose service and hardware improvement ideas as part of a team contribution Ensure responsible handling of internal and customer data in line with GDPR Operate in accordance with company values, policies, and procedures Perform any additional reasonable duties required at this job level Skills, Knowledge, and Experience Proven experience in a similar hardware installation and service role Technical knowledge of monitors and PCs; familiarity with Windows OS preferred Experience with CRM systems (Microsoft Dynamics CRM beneficial) Strong attention to detail, numeracy, and documentation skills Ability to stay calm under pressure and meet deadlines Organised and adaptable with good time management Independent, self-motivated, and proactive Strong communication and relationship-building skills Customer-first mindset with a solution-oriented approach Understanding of GDPR and data protection best practices

Customer Service - German and English Speaking Salary: 27,500 + 4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity contract until the end of December 2026, seeking an ASAP start where possible. For this role, the successful candidate will be expected to work Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home. For the purposes of training, the first month may require them to be based in the office 4 days a week. Responsibilities Provide first level technical support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly communicate with customers via e-mail and phone. Where applicable, deal with complaints from customers and make good business decisions to resolve them. To create and maintain clear and detailed work records in the Kingston CRM database and other work tools and update the various logs when applicable. Handle Live Chats requests from EMEA. Experience To have a minimum of 1 years administrative experience or customer facing duties Demonstrate the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment. To be computer literate and be able to multitask. To hold a high level of written English to respond to emails and Chat enquiries in a highly professional manner. Education Must be fluent in German and English A-level standard or equivalent Degree level or equivalent (desirable) The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).