IT Support Analyst Location: Farnborough Salary: £30,000-£35,000 + Benefits My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments. You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms. Key Responsibilities Management of all faults, development requests and common business issues Project management of testing, purchasing and implementation of hardware and software Working as part of the Support Team within the Infrastructure Services function Resolving tasks, incidents and user operating issues through direct resolution Assisting in the development, implementation and delivery of systems and services in line with company requirements Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored Undertaking heavy lifting of equipment on an ad-hoc basis (e.g. during office relocations) Transporting equipment between offices (full valid driving licence required) Benefits Package Private Medical Insurance (self-cover) Income Protection (75% of salary for up to 3 years) Life Assurance (4x annual salary) Critical Illness Cover (£50,000 lump sum) Pension Scheme (6% employer contribution / 3% employee contribution)
03/03/2026
Full time
IT Support Analyst Location: Farnborough Salary: £30,000-£35,000 + Benefits My client is currently recruiting for a proactive and customer-focused IT Support Analyst to join their IT Team. This role is ideal for candidates with experience working within an IT department and a strong background in IT support or helpdesk environments. You will be responsible for supporting internal employees on a daily basis and assisting with the maintenance, development and implementation of hardware and software across the business. The Support Team provides day-to-day management and issue resolution for all systems, including applications, desktop hardware, desktop operations and telecoms. Key Responsibilities Management of all faults, development requests and common business issues Project management of testing, purchasing and implementation of hardware and software Working as part of the Support Team within the Infrastructure Services function Resolving tasks, incidents and user operating issues through direct resolution Assisting in the development, implementation and delivery of systems and services in line with company requirements Ensuring all procedures relating to Support Centre service delivery are documented, maintained and monitored Undertaking heavy lifting of equipment on an ad-hoc basis (e.g. during office relocations) Transporting equipment between offices (full valid driving licence required) Benefits Package Private Medical Insurance (self-cover) Income Protection (75% of salary for up to 3 years) Life Assurance (4x annual salary) Critical Illness Cover (£50,000 lump sum) Pension Scheme (6% employer contribution / 3% employee contribution)
Junior Analyst Camberley £26,000 - £28,000 + 5% annual bonus My client who are based in Camberley are looking for a Junior Business Analyst join their client. We are looking for candidates who have got experience working within either the digital business analysis, configuration tools, or system integration. You will be responsible for translating business requirements and customer needs into actionable, functional and data solutions that make the quotation-to-order process more efficient and customer centric. You will take on the pivotal role of outlining the landscape of tools to guide the process digitally and identifies opportunities for process automation, digital simplification, and growth. Responsibilities Understand business goals, customer workflows, and competitive offering, determine value drivers for digital product and sales configuration. Gather and structure business requirements for product and sales configuration, the ventilation specification and planning process. Translate user and sales needs into functional and technical specifications. Assess technological fit of proposed solutions, ensuring they integrate effectively with the existing digital landscape. Critically evaluate supplier proposals and support the selection of suitable technologies and partners. Define and lead the journey for the quotation and offer process and its digital product configuration roadmap. Support the launch and rollout of configuration solutions across customer-facing platforms. Full ownership of end-to-end project delivery. Coordinate with integration teams, DevOps, and technology suppliers during implementation. Prepare testing scenarios, support validation, and track issue resolution. Ensure alignment with UX, product, and portal design principles. Monitor performance and user feedback to continuously improve the quotation-to-order process and digital solutions. Identify process gaps or improvement opportunities and propose corrective actions based on customer insights and performance data. Contribute to documentation, knowledge sharing, and standardisation across product lines. Qualifications/Skills BA degree in Engineering, Computer Science, or related technical field. 1 - 3 years industry experience in digital business analysis, configuration tools, or system integration - will consider internships. Hold strong analytical and problem-solving skills. Comfortable documenting processes using workflow diagrams and structured templates. Structured, reliable, and collaborative skills with technical and non-technical teams Fluent in English; additional EU languages are an asset.
03/03/2026
Full time
Junior Analyst Camberley £26,000 - £28,000 + 5% annual bonus My client who are based in Camberley are looking for a Junior Business Analyst join their client. We are looking for candidates who have got experience working within either the digital business analysis, configuration tools, or system integration. You will be responsible for translating business requirements and customer needs into actionable, functional and data solutions that make the quotation-to-order process more efficient and customer centric. You will take on the pivotal role of outlining the landscape of tools to guide the process digitally and identifies opportunities for process automation, digital simplification, and growth. Responsibilities Understand business goals, customer workflows, and competitive offering, determine value drivers for digital product and sales configuration. Gather and structure business requirements for product and sales configuration, the ventilation specification and planning process. Translate user and sales needs into functional and technical specifications. Assess technological fit of proposed solutions, ensuring they integrate effectively with the existing digital landscape. Critically evaluate supplier proposals and support the selection of suitable technologies and partners. Define and lead the journey for the quotation and offer process and its digital product configuration roadmap. Support the launch and rollout of configuration solutions across customer-facing platforms. Full ownership of end-to-end project delivery. Coordinate with integration teams, DevOps, and technology suppliers during implementation. Prepare testing scenarios, support validation, and track issue resolution. Ensure alignment with UX, product, and portal design principles. Monitor performance and user feedback to continuously improve the quotation-to-order process and digital solutions. Identify process gaps or improvement opportunities and propose corrective actions based on customer insights and performance data. Contribute to documentation, knowledge sharing, and standardisation across product lines. Qualifications/Skills BA degree in Engineering, Computer Science, or related technical field. 1 - 3 years industry experience in digital business analysis, configuration tools, or system integration - will consider internships. Hold strong analytical and problem-solving skills. Comfortable documenting processes using workflow diagrams and structured templates. Structured, reliable, and collaborative skills with technical and non-technical teams Fluent in English; additional EU languages are an asset.
Junior Analyst Camberley £26,000 - £28,000 + 5% annual bonus My client who are based in Camberley are looking for a Business Analyst to join their client. We are looking for candidates who have got experience working within either the digital business analysis, configuration tools, or system integration. You will be responsible for translating business requirements and customer needs into actionable, functional and data solutions that make the quotation-to-order process more efficient and customer centric. You will take on the pivotal role of outlining the landscape of tools to guide the process digitally and identifies opportunities for process automation, digital simplification, and growth. Responsibilities Understand business goals, customer workflows, and competitive offering, determine value drivers for digital product and sales configuration. Gather and structure business requirements for product and sales configuration, the ventilation specification and planning process. Translate user and sales needs into functional and technical specifications. Assess technological fit of proposed solutions, ensuring they integrate effectively with the existing digital landscape. Critically evaluate supplier proposals and support the selection of suitable technologies and partners. Define and lead the journey for the quotation and offer process and its digital product configuration roadmap. Support the launch and rollout of configuration solutions across customer-facing platforms. Full ownership of end-to-end project delivery. Coordinate with integration teams, DevOps, and technology suppliers during implementation. Prepare testing scenarios, support validation, and track issue resolution. Ensure alignment with UX, product, and portal design principles. Monitor performance and user feedback to continuously improve the quotation-to-order process and digital solutions. Identify process gaps or improvement opportunities and propose corrective actions based on customer insights and performance data. Contribute to documentation, knowledge sharing, and standardisation across product lines. Qualifications/Skills BA degree in Engineering, Computer Science, or related technical field. 1 - 3 years industry experience in digital business analysis, configuration tools, or system integration will consider internships. Hold strong analytical and problem-solving skills. Comfortable documenting processes using workflow diagrams and structured templates. Structured, reliable, and collaborative skills with technical and non-technical teams Fluent in English; additional EU languages are an asset.
19/02/2026
Full time
Junior Analyst Camberley £26,000 - £28,000 + 5% annual bonus My client who are based in Camberley are looking for a Business Analyst to join their client. We are looking for candidates who have got experience working within either the digital business analysis, configuration tools, or system integration. You will be responsible for translating business requirements and customer needs into actionable, functional and data solutions that make the quotation-to-order process more efficient and customer centric. You will take on the pivotal role of outlining the landscape of tools to guide the process digitally and identifies opportunities for process automation, digital simplification, and growth. Responsibilities Understand business goals, customer workflows, and competitive offering, determine value drivers for digital product and sales configuration. Gather and structure business requirements for product and sales configuration, the ventilation specification and planning process. Translate user and sales needs into functional and technical specifications. Assess technological fit of proposed solutions, ensuring they integrate effectively with the existing digital landscape. Critically evaluate supplier proposals and support the selection of suitable technologies and partners. Define and lead the journey for the quotation and offer process and its digital product configuration roadmap. Support the launch and rollout of configuration solutions across customer-facing platforms. Full ownership of end-to-end project delivery. Coordinate with integration teams, DevOps, and technology suppliers during implementation. Prepare testing scenarios, support validation, and track issue resolution. Ensure alignment with UX, product, and portal design principles. Monitor performance and user feedback to continuously improve the quotation-to-order process and digital solutions. Identify process gaps or improvement opportunities and propose corrective actions based on customer insights and performance data. Contribute to documentation, knowledge sharing, and standardisation across product lines. Qualifications/Skills BA degree in Engineering, Computer Science, or related technical field. 1 - 3 years industry experience in digital business analysis, configuration tools, or system integration will consider internships. Hold strong analytical and problem-solving skills. Comfortable documenting processes using workflow diagrams and structured templates. Structured, reliable, and collaborative skills with technical and non-technical teams Fluent in English; additional EU languages are an asset.
Support Analyst - IT Location : Farnborough Salary 30-35,000 + benefits My client is currently recruiting for a Support Analyst to join their IT Team. This role will be ideal for candidates who have got experience working within an IT Department has got excellent IT Support or Helpdesk experience. You will be supporting a number of internal employees on a daily basis and assisting them with the maintenance, development and implementation of all hardware and software. The Support Team supply day to day management and issue resolution for all systems - including applications, desktop hardware, desktop operations and telecoms. Daily Duties The management of all faults, development requests and common business The project management of testing, purchasing and implementation of all hardware and software. The primary responsibility of this role is to work as part of the Support Team, within the Infrastructure Services function. To assist in resolving tasks, incidents and user operating issues through direct resolution. To assist where necessary in the development, implementation and delivery of systems and services in line with company requirements. To ensure all procedures are documented, maintained and monitored that relate to Support Centre service delivery. To undertake heavy lifting of equipment on an ad-hoc bases such as during office relocations. To hold a full valid drivers licence in order to transport equipment between offices.
06/02/2026
Full time
Support Analyst - IT Location : Farnborough Salary 30-35,000 + benefits My client is currently recruiting for a Support Analyst to join their IT Team. This role will be ideal for candidates who have got experience working within an IT Department has got excellent IT Support or Helpdesk experience. You will be supporting a number of internal employees on a daily basis and assisting them with the maintenance, development and implementation of all hardware and software. The Support Team supply day to day management and issue resolution for all systems - including applications, desktop hardware, desktop operations and telecoms. Daily Duties The management of all faults, development requests and common business The project management of testing, purchasing and implementation of all hardware and software. The primary responsibility of this role is to work as part of the Support Team, within the Infrastructure Services function. To assist in resolving tasks, incidents and user operating issues through direct resolution. To assist where necessary in the development, implementation and delivery of systems and services in line with company requirements. To ensure all procedures are documented, maintained and monitored that relate to Support Centre service delivery. To undertake heavy lifting of equipment on an ad-hoc bases such as during office relocations. To hold a full valid drivers licence in order to transport equipment between offices.
Customer Service - German and English Speaking Salary: 27,500 + 4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity contract until the end of December 2026, seeking an ASAP start where possible. For this role, the successful candidate will be expected to work Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home. For the purposes of training, the first month may require them to be based in the office 4 days a week. Responsibilities Provide first level technical support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly communicate with customers via e-mail and phone. Where applicable, deal with complaints from customers and make good business decisions to resolve them. To create and maintain clear and detailed work records in the Kingston CRM database and other work tools and update the various logs when applicable. Handle Live Chats requests from EMEA. Experience To have a minimum of 1 years administrative experience or customer facing duties Demonstrate the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment. To be computer literate and be able to multitask. To hold a high level of written English to respond to emails and Chat enquiries in a highly professional manner. Education Must be fluent in German and English A-level standard or equivalent Degree level or equivalent (desirable) The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).
26/08/2025
Contractor
Customer Service - German and English Speaking Salary: 27,500 + 4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity contract until the end of December 2026, seeking an ASAP start where possible. For this role, the successful candidate will be expected to work Tuesdays, Wednesdays and Thursdays in the office and the remaining two days can be worked from home. For the purposes of training, the first month may require them to be based in the office 4 days a week. Responsibilities Provide first level technical support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly communicate with customers via e-mail and phone. Where applicable, deal with complaints from customers and make good business decisions to resolve them. To create and maintain clear and detailed work records in the Kingston CRM database and other work tools and update the various logs when applicable. Handle Live Chats requests from EMEA. Experience To have a minimum of 1 years administrative experience or customer facing duties Demonstrate the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment. To be computer literate and be able to multitask. To hold a high level of written English to respond to emails and Chat enquiries in a highly professional manner. Education Must be fluent in German and English A-level standard or equivalent Degree level or equivalent (desirable) The candidate must live within reasonable commutable distance of Sunbury-on-Thames (or be willing to relocate).
