Office AdministratorApplylocations: Bathtime type: Full timeposted on: Posted Todayjob requisition id: R Office Administrator Salary: £26,227.50 per annum plus company benefitsLocation: Bath, BA1 1RGContract: Full Time, PermanentShifts: 37.5 hours per week, Monday - Friday, 9.00am-5:30pm, 1 hour unpaid lunch breakWork Model: Fully onsite Williams Lea seeks an Office Administrator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. Purpose of role The Office Administrator's principal role is to provide the client with the administrative support they need to provide seamless legal services to their customers and help them maximise the amount of time they are able to spend on fee-earning tasks. Key responsibilities Support fee earners, PAs, secretaries and other business support departments as required. Providing a defined administrative service, following standard operating procedures Delivering an exceptional electronic and hard copy file management service Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area Manage outgoing mail, collate hard copy enclosures and obtain approval Provide photocopying, scanning, and printing as per customer instructions Handling original documents, such as wills and deeds Preparing engrossed and certified copies of original documents Preparing electronic bundles for the Courts Raising queries and concerns with designated individuals, as required Maintain all filing and work areas in a tidy and orderly manner Personal attributes An office administrator values quality and delivery of work above all else and has the responsibility to ensure that their skill set is up to date and they are familiar with the company and client's departments, key personnel, internal systems and procedures. This will ensure that they are able to carry out their role effectively and, where appropriate, discuss any training requirements with their line manager.You should also have; Advanced knowledge of Microsoft Word, Outlook, Excel and other systems implemented by the firm. Excellent communication, organisation and team skills Excellent attention to detail Excellent customer service Flexible and dependable, able to take the initiative Able to remain clam under pressure and work to tight deadlines and defined SOPs Conscientious, approachable and enthusiastic Able to quickly build confident, respect and trust with others Have a positive approach to daily tasks and have a solution focused working method Rewards and Benefits: We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles) Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects! Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at . View our Privacy Notice
08/06/2026
Full time
Office AdministratorApplylocations: Bathtime type: Full timeposted on: Posted Todayjob requisition id: R Office Administrator Salary: £26,227.50 per annum plus company benefitsLocation: Bath, BA1 1RGContract: Full Time, PermanentShifts: 37.5 hours per week, Monday - Friday, 9.00am-5:30pm, 1 hour unpaid lunch breakWork Model: Fully onsite Williams Lea seeks an Office Administrator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. Purpose of role The Office Administrator's principal role is to provide the client with the administrative support they need to provide seamless legal services to their customers and help them maximise the amount of time they are able to spend on fee-earning tasks. Key responsibilities Support fee earners, PAs, secretaries and other business support departments as required. Providing a defined administrative service, following standard operating procedures Delivering an exceptional electronic and hard copy file management service Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area Manage outgoing mail, collate hard copy enclosures and obtain approval Provide photocopying, scanning, and printing as per customer instructions Handling original documents, such as wills and deeds Preparing engrossed and certified copies of original documents Preparing electronic bundles for the Courts Raising queries and concerns with designated individuals, as required Maintain all filing and work areas in a tidy and orderly manner Personal attributes An office administrator values quality and delivery of work above all else and has the responsibility to ensure that their skill set is up to date and they are familiar with the company and client's departments, key personnel, internal systems and procedures. This will ensure that they are able to carry out their role effectively and, where appropriate, discuss any training requirements with their line manager.You should also have; Advanced knowledge of Microsoft Word, Outlook, Excel and other systems implemented by the firm. Excellent communication, organisation and team skills Excellent attention to detail Excellent customer service Flexible and dependable, able to take the initiative Able to remain clam under pressure and work to tight deadlines and defined SOPs Conscientious, approachable and enthusiastic Able to quickly build confident, respect and trust with others Have a positive approach to daily tasks and have a solution focused working method Rewards and Benefits: We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles) Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects! Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at . View our Privacy Notice
Senior Workflow Creative Coordinator - Salary up to £55,000 per annum DOE, plus company benefits. Location: Leeds, LS10 1AB. Contract: Full Time, Permanent. Shifts: 37.5 hours per week - Monday to Friday, 9am to 5:30pm, with 1 hour unpaid lunch break. Work model: Hybrid. Purpose of the role This is a varied role, acting as the link between the client and a busy Creative Team to ensure jobs progress smoothly and efficiently through the studio. Key responsibilities Review current workflows and suggest new workflows/processes. Assess incoming briefs to ensure they are complete and clear, create detailed timing plans (where needed) and manage creative resources to achieve the brief. Ensure the successful delivery of all creative projects, ensuring all outputs meet the brief and copy check where required. Own the Creative inbox, provide timely communication with stakeholders, confidently manage expectations, and share project updates. Organise regular catch ups with teams to ensure work is progressing smoothly, removing potential barriers and prioritising daily tasks. Assist with HR and IT requests, including onboarding and recruitment of new team members and contractors. Ensure internal and external resources have the necessary equipment, applications and workspace setup. Qualifications and personal attributes Experience of working with creative teams to accurately assess design briefs and quality check content. Background in graphics design essential. Knowledge of video project management ideal. Managing workflow of incoming requests, assessing briefs and deadlines and assigning to correct teams/persons. A strong communicator with impeccable attention to detail. Proofing skills with excellent verbal and written English essential. Highly organised, focused on accuracy and quality in a relentlessly fast paced environment. A natural problem solver, self motivated and forward thinking. Ability to work effectively to help deliver projects to deadline. Calm within a busy environment. Prioritise and adapt, multitask effectively, juggle numerous projects and revise planning where required. Knowledge of Adobe Creative Suite for print, digital and video projects. Knowledge of print process and techniques, managing suppliers where required. Software requirements: ServiceNow (essential), Adobe Illustrator, Photoshop, InDesign, Acrobat; Figma - ideal; data asset management experience (DAM) - Frontify preferred. Rewards and benefits 25 days holiday, plus bank holidays (pro rata for part time roles). Salary sacrifice schemes. Retail vouchers - including our TechScheme, which can be used on a range of gadgets such as Smart TVs, laptops, computers or household appliances. Life assurance. Private medical insurance. Dental insurance. Health assessments. Cycle to work scheme. Discounted gym memberships. Referral scheme. You will also have the opportunity to work for a global employer dedicated to offering each employee an enjoyable, challenging and rewarding career with future development prospects. Equality and diversity We value diversity and will not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation, or other protected characteristics. We build a culture that values openness, fairness and transparency.
04/06/2026
Full time
Senior Workflow Creative Coordinator - Salary up to £55,000 per annum DOE, plus company benefits. Location: Leeds, LS10 1AB. Contract: Full Time, Permanent. Shifts: 37.5 hours per week - Monday to Friday, 9am to 5:30pm, with 1 hour unpaid lunch break. Work model: Hybrid. Purpose of the role This is a varied role, acting as the link between the client and a busy Creative Team to ensure jobs progress smoothly and efficiently through the studio. Key responsibilities Review current workflows and suggest new workflows/processes. Assess incoming briefs to ensure they are complete and clear, create detailed timing plans (where needed) and manage creative resources to achieve the brief. Ensure the successful delivery of all creative projects, ensuring all outputs meet the brief and copy check where required. Own the Creative inbox, provide timely communication with stakeholders, confidently manage expectations, and share project updates. Organise regular catch ups with teams to ensure work is progressing smoothly, removing potential barriers and prioritising daily tasks. Assist with HR and IT requests, including onboarding and recruitment of new team members and contractors. Ensure internal and external resources have the necessary equipment, applications and workspace setup. Qualifications and personal attributes Experience of working with creative teams to accurately assess design briefs and quality check content. Background in graphics design essential. Knowledge of video project management ideal. Managing workflow of incoming requests, assessing briefs and deadlines and assigning to correct teams/persons. A strong communicator with impeccable attention to detail. Proofing skills with excellent verbal and written English essential. Highly organised, focused on accuracy and quality in a relentlessly fast paced environment. A natural problem solver, self motivated and forward thinking. Ability to work effectively to help deliver projects to deadline. Calm within a busy environment. Prioritise and adapt, multitask effectively, juggle numerous projects and revise planning where required. Knowledge of Adobe Creative Suite for print, digital and video projects. Knowledge of print process and techniques, managing suppliers where required. Software requirements: ServiceNow (essential), Adobe Illustrator, Photoshop, InDesign, Acrobat; Figma - ideal; data asset management experience (DAM) - Frontify preferred. Rewards and benefits 25 days holiday, plus bank holidays (pro rata for part time roles). Salary sacrifice schemes. Retail vouchers - including our TechScheme, which can be used on a range of gadgets such as Smart TVs, laptops, computers or household appliances. Life assurance. Private medical insurance. Dental insurance. Health assessments. Cycle to work scheme. Discounted gym memberships. Referral scheme. You will also have the opportunity to work for a global employer dedicated to offering each employee an enjoyable, challenging and rewarding career with future development prospects. Equality and diversity We value diversity and will not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation, or other protected characteristics. We build a culture that values openness, fairness and transparency.
Williams Lea is seeking an experienced IT Service Manager to oversee service management processes across a technology platform. In this role, you'll ensure the delivery of services meets contractual KPIs and SLAs while managing client relationships through effective communication. The position involves leading technical teams, analyzing service data for improvement opportunities, and driving continuous compliance with internal policies and regulatory standards. Located in Norwich, the role offers a competitive salary of £65,000 per annum, alongside a hybrid work model and comprehensive benefits including private medical insurance, 25 days holiday, and life assurance.
01/06/2026
Full time
Williams Lea is seeking an experienced IT Service Manager to oversee service management processes across a technology platform. In this role, you'll ensure the delivery of services meets contractual KPIs and SLAs while managing client relationships through effective communication. The position involves leading technical teams, analyzing service data for improvement opportunities, and driving continuous compliance with internal policies and regulatory standards. Located in Norwich, the role offers a competitive salary of £65,000 per annum, alongside a hybrid work model and comprehensive benefits including private medical insurance, 25 days holiday, and life assurance.
IT Service Manager Salary: £65,000 per annum, plus company benefits Location: Norwich NR7 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 9am until 5:30pm with 1 hour unpaid lunch break Work model: Hybrid Williams Lea seeks a Service Manager to lead our team! Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes. Purpose of role This is a technology platform service management role, responsible for the day to day service management processes and the broader service management strategy for the business. The postholder is responsible for all ITIL based policies and processes, owning the KPI reporting cycle, governing incident response, and producing the management information. The overall aims are: all contractual KPIs met or exceeded, service credit exposure minimised; end to end incident management owned, from triage to incident report sign off; monthly contract board MI produced accurately and on time; continuous improvement in service quality, process efficiency and security compliance; focused on client satisfaction and reduced escalations with improved root cause outcomes. Key responsibilities Client and Service Management Serve as the primary operational contact for client stakeholders, ensuring clear and timely communication. Monitor and manage delivery against SLAs, KPIs, and contractual commitments. Conduct regular client calls, governance reviews, and reporting sessions. Own the P1/P2 escalation, produce all required incident reports and maintain the incident log. Analyse call data monthly to identify trends, repeat issues, and systemic platform risks. Track and resolve client escalations, ensuring root cause analysis and prevention plans. Operational Performance Own the full KPI measurement and reporting cycle across all contractual KPIs; produce the monthly board report pack including performance dashboards, RAG commentary, trend analysis, and financial MI. Maintain the platform risk registers; track service credit events and escalated threshold risks to the ADs in advance of client reviews. Track patch compliance SLAs (Critical=1week, High=30days); maintain the software component and security catalogue; coordinate the annual NCSC CHECK penetration test and Cyber Essentials Plus recertification. Coordinate adaptive and corrective maintenance scheduling with the Delivery Manager and Lead Architect, ensuring platform obligations are visible and on track. Analyse service data and trends to identify risks, gaps, and improvement opportunities. Support forecasting, capacity planning and resource allocation. People Leadership Lead, coach and motivate technical teams to ensure service management is embedded from requirements, through design and onto delivery. Continuous Improvement & Compliance Drive process improvement initiatives, standardisation and best practice sharing across the operation. Support automation and digital enablement activities. Ensure compliance with client requirements, internal policies, data security and regulatory standards. Personal skills and experience Applies ITIL incident, problem and change management rigorously. Ensures the Service Desk operates to contractual SLAs at all times. Distinguishes reactive incident resolution from proactive problem management. Comfortable within a formal government contract structure. Understands KPI frameworks, service credit regimes and reporting obligations. Produces board-quality MI and contributes confidently at Contract Board meetings. Rapid, structured incident responder. Manages contractual escalation timelines with precision. Produces clear, factual incident reports that satisfy internal and government client governance requirements. Turns platform performance data into accurate, concise Contract Board reports. Identifies KPI risks before they become service credit events. Comfortable with dashboards, trend analysis and incident pattern recognition. Clear, professional communicator in formal governance settings. Manages client expectations during incidents calmly and accurately. Writes reports that stand alone without verbal explanation. Proactively identifies service improvement opportunities. Challenges legacy processes and introduces changes that reduce risk, improve response times or governance quality. Understands Cyber Essentials Plus, ISMS principles and vulnerability management well enough to coordinate compliance activities across technical teams and track contractual security obligations. Rewards and Benefits 25 days holiday, plus bank holidays Salary sacrifice schemes Retail vouchers - including our TechScheme which can be used on a range of gadgets such as smart TVs, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. View our Privacy Notice:
01/06/2026
Full time
IT Service Manager Salary: £65,000 per annum, plus company benefits Location: Norwich NR7 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 9am until 5:30pm with 1 hour unpaid lunch break Work model: Hybrid Williams Lea seeks a Service Manager to lead our team! Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes. Purpose of role This is a technology platform service management role, responsible for the day to day service management processes and the broader service management strategy for the business. The postholder is responsible for all ITIL based policies and processes, owning the KPI reporting cycle, governing incident response, and producing the management information. The overall aims are: all contractual KPIs met or exceeded, service credit exposure minimised; end to end incident management owned, from triage to incident report sign off; monthly contract board MI produced accurately and on time; continuous improvement in service quality, process efficiency and security compliance; focused on client satisfaction and reduced escalations with improved root cause outcomes. Key responsibilities Client and Service Management Serve as the primary operational contact for client stakeholders, ensuring clear and timely communication. Monitor and manage delivery against SLAs, KPIs, and contractual commitments. Conduct regular client calls, governance reviews, and reporting sessions. Own the P1/P2 escalation, produce all required incident reports and maintain the incident log. Analyse call data monthly to identify trends, repeat issues, and systemic platform risks. Track and resolve client escalations, ensuring root cause analysis and prevention plans. Operational Performance Own the full KPI measurement and reporting cycle across all contractual KPIs; produce the monthly board report pack including performance dashboards, RAG commentary, trend analysis, and financial MI. Maintain the platform risk registers; track service credit events and escalated threshold risks to the ADs in advance of client reviews. Track patch compliance SLAs (Critical=1week, High=30days); maintain the software component and security catalogue; coordinate the annual NCSC CHECK penetration test and Cyber Essentials Plus recertification. Coordinate adaptive and corrective maintenance scheduling with the Delivery Manager and Lead Architect, ensuring platform obligations are visible and on track. Analyse service data and trends to identify risks, gaps, and improvement opportunities. Support forecasting, capacity planning and resource allocation. People Leadership Lead, coach and motivate technical teams to ensure service management is embedded from requirements, through design and onto delivery. Continuous Improvement & Compliance Drive process improvement initiatives, standardisation and best practice sharing across the operation. Support automation and digital enablement activities. Ensure compliance with client requirements, internal policies, data security and regulatory standards. Personal skills and experience Applies ITIL incident, problem and change management rigorously. Ensures the Service Desk operates to contractual SLAs at all times. Distinguishes reactive incident resolution from proactive problem management. Comfortable within a formal government contract structure. Understands KPI frameworks, service credit regimes and reporting obligations. Produces board-quality MI and contributes confidently at Contract Board meetings. Rapid, structured incident responder. Manages contractual escalation timelines with precision. Produces clear, factual incident reports that satisfy internal and government client governance requirements. Turns platform performance data into accurate, concise Contract Board reports. Identifies KPI risks before they become service credit events. Comfortable with dashboards, trend analysis and incident pattern recognition. Clear, professional communicator in formal governance settings. Manages client expectations during incidents calmly and accurately. Writes reports that stand alone without verbal explanation. Proactively identifies service improvement opportunities. Challenges legacy processes and introduces changes that reduce risk, improve response times or governance quality. Understands Cyber Essentials Plus, ISMS principles and vulnerability management well enough to coordinate compliance activities across technical teams and track contractual security obligations. Rewards and Benefits 25 days holiday, plus bank holidays Salary sacrifice schemes Retail vouchers - including our TechScheme which can be used on a range of gadgets such as smart TVs, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. View our Privacy Notice:
Williams Lea is looking for a Senior Technology Delivery Director to manage strategic client relationships and support their cloud transformation journeys. This fully remote role requires expertise in cloud technologies and strong stakeholder management skills. The Director will oversee delivery across various cloud services and represent the company in client governance settings, ensuring alignment with business objectives and compliance standards. The role offers a salary of £75,000 per annum, inclusive of benefits such as private medical insurance, dental insurance, and a yearly bonus.
31/05/2026
Full time
Williams Lea is looking for a Senior Technology Delivery Director to manage strategic client relationships and support their cloud transformation journeys. This fully remote role requires expertise in cloud technologies and strong stakeholder management skills. The Director will oversee delivery across various cloud services and represent the company in client governance settings, ensuring alignment with business objectives and compliance standards. The role offers a salary of £75,000 per annum, inclusive of benefits such as private medical insurance, dental insurance, and a yearly bonus.
Williams Lea is offering a Creative Designer Apprenticeship in London, starting in July/August. This is a full-time fixed-term role with a salary of £28,860 per annum plus benefits. The apprenticeship involves hands-on experience in design, focusing on both digital and print materials. You will work in a hybrid model, gaining valuable skills in MS Office and Adobe Creative Cloud while supporting multiple client projects. Comprehensive benefits include 25 days holiday, health insurance, and a range of other perks.
18/05/2026
Full time
Williams Lea is offering a Creative Designer Apprenticeship in London, starting in July/August. This is a full-time fixed-term role with a salary of £28,860 per annum plus benefits. The apprenticeship involves hands-on experience in design, focusing on both digital and print materials. You will work in a hybrid model, gaining valuable skills in MS Office and Adobe Creative Cloud while supporting multiple client projects. Comprehensive benefits include 25 days holiday, health insurance, and a range of other perks.
Creative ApprenticeshipSalary: £28,860 per annum, plus company benefits, plus apprenticeship qualification level 6Location: London CityContract: Full Time Fixed Term starting in July/August Apprenticeship Contract until 2029Shifts: 37.5 hours per week, Monday - Friday, 8am until 4pm after initial training rotation shifts will be allocated details below:08:00 - 16:0010:00 - 18:0012:00 - 20:00 + shift allowance14:00 - 22:00 + shift allowance16:00 - 00:00 + shift allowanceWork model: Hybrid 4 days per week in the office, after initial training with 1 day work from home for college assignments and trainingWilliams Lea has an exciting opportunity for 2 level 6 Creative Designer apprenticeships working onsite with our client a global investment bank.Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.Purpose of roleThis role is perfect for someone eager to develop hands on experience in design and creative problem solving while working towards a recognised qualification.Your day to day work will vary depending on the needs of each client project. Whatever the task, you'll be expected to deliver it with professionalism, enthusiasm and a strong customer focused approach.You'll learn how to take content and transform it into engaging, visually impactful designs across both print and digital channels. A key part of the role is supporting the delivery of creative, consistent and on brand pitch and presentation material. You will be developing core technical skills across MS Office tools and Adobe Creative Cloud.We're looking for someone with a positive, 'can do' attitude who is confident in sharing ideas and has a natural eye for detail. You'll help ensure all work meets brand guidelines and is produced to a high standard. Strong organisational skills and clear communication will be essential as you grow in the role.Key responsibilitiesSupport the creation of digital and print content, including infographics, presentations, charts, illustrations and marketing materialsAssist with brainstorming sessions, idea development and creative planningConduct research to support creative concepts and brand developmentCommunicate effectively with client and colleagues to ensure requests are fully understood and any queries are promptly clarified and that deliverable deadlines are achievableContribute fresh ideas and a positive, proactive approach to all creative workEnsure all output is consistent, accurate and error free and align with brand guidelines and best practicesLeverage features and functionalities of MS Office and Adobe Creative CloudMaintain organised project files and support the wider team with administrative tasksStay abreast of industry trends, tools and technologies to ensure output is relevant and efficientPerforms other related duties and participates in special projects as assigned (add information)Essential Skills and Entry RequirementsBasic proficiency in MS Office (PowerPoint, Excel, Word) and Adobe Creative Cloud (Illustrator, Photoshop, InDesign) with a willingness to learnLevel 4 Maths and English (equivalent to GCSE Grade C/4 or above) or willingness to achieve during the apprenticeshipEligibility to undertake an apprenticeship programme in the UKA portfolio or examples of creative workStrong attention to detail with the ability to multi-taskPositive and proactive approach with a professional and client-focused mindsetAbility to work collaboratively and manage time effectivelyClear and professional communication including excellent written and verbal skillsUsing AI in your applicationWe're happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.To keep things fair, please don't use AI to invent or exaggerate achievements, complete assessments (unless we say it's allowed), or to generate live interview answers.Rewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).View our Privacy Notice
17/05/2026
Full time
Creative ApprenticeshipSalary: £28,860 per annum, plus company benefits, plus apprenticeship qualification level 6Location: London CityContract: Full Time Fixed Term starting in July/August Apprenticeship Contract until 2029Shifts: 37.5 hours per week, Monday - Friday, 8am until 4pm after initial training rotation shifts will be allocated details below:08:00 - 16:0010:00 - 18:0012:00 - 20:00 + shift allowance14:00 - 22:00 + shift allowance16:00 - 00:00 + shift allowanceWork model: Hybrid 4 days per week in the office, after initial training with 1 day work from home for college assignments and trainingWilliams Lea has an exciting opportunity for 2 level 6 Creative Designer apprenticeships working onsite with our client a global investment bank.Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.Purpose of roleThis role is perfect for someone eager to develop hands on experience in design and creative problem solving while working towards a recognised qualification.Your day to day work will vary depending on the needs of each client project. Whatever the task, you'll be expected to deliver it with professionalism, enthusiasm and a strong customer focused approach.You'll learn how to take content and transform it into engaging, visually impactful designs across both print and digital channels. A key part of the role is supporting the delivery of creative, consistent and on brand pitch and presentation material. You will be developing core technical skills across MS Office tools and Adobe Creative Cloud.We're looking for someone with a positive, 'can do' attitude who is confident in sharing ideas and has a natural eye for detail. You'll help ensure all work meets brand guidelines and is produced to a high standard. Strong organisational skills and clear communication will be essential as you grow in the role.Key responsibilitiesSupport the creation of digital and print content, including infographics, presentations, charts, illustrations and marketing materialsAssist with brainstorming sessions, idea development and creative planningConduct research to support creative concepts and brand developmentCommunicate effectively with client and colleagues to ensure requests are fully understood and any queries are promptly clarified and that deliverable deadlines are achievableContribute fresh ideas and a positive, proactive approach to all creative workEnsure all output is consistent, accurate and error free and align with brand guidelines and best practicesLeverage features and functionalities of MS Office and Adobe Creative CloudMaintain organised project files and support the wider team with administrative tasksStay abreast of industry trends, tools and technologies to ensure output is relevant and efficientPerforms other related duties and participates in special projects as assigned (add information)Essential Skills and Entry RequirementsBasic proficiency in MS Office (PowerPoint, Excel, Word) and Adobe Creative Cloud (Illustrator, Photoshop, InDesign) with a willingness to learnLevel 4 Maths and English (equivalent to GCSE Grade C/4 or above) or willingness to achieve during the apprenticeshipEligibility to undertake an apprenticeship programme in the UKA portfolio or examples of creative workStrong attention to detail with the ability to multi-taskPositive and proactive approach with a professional and client-focused mindsetAbility to work collaboratively and manage time effectivelyClear and professional communication including excellent written and verbal skillsUsing AI in your applicationWe're happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.To keep things fair, please don't use AI to invent or exaggerate achievements, complete assessments (unless we say it's allowed), or to generate live interview answers.Rewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).View our Privacy Notice