Premier Foods

Based - St Albans, AL1 2RE OR Winchester SO23 8SR (Hybrid 50%) Permanent, Full Time Join Premier Foods - where people, brands and purpose come together. We're proud to be one of the UK's largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain's best loved brands, found in 94% of households nationwide, making us one of the UK's top three ambient food suppliers. From much loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow. We're building out our Service Desk and Service Operations teams significantly, supported by a new IT leadership team focused on strengthening support capability, service performance, and the overall end user experience across the business. As part of this journey, we have a newly created key role as an IT Service Delivery Manager in which you will lead the service desk team. This is a high impact role where you'll shape the experience our colleagues have with IT every day-ensuring services are reliable, customer focused and aligned to business priorities, while leading with a mindset of growth, collaboration and continuous improvement. What you'll be doing Owning end to end IT service delivery and operational performance across End User Services. Leading and managing Service Desk operations (Level 1 and Level 2), ensuring high quality incident resolution and request fulfilment. Owning Service Level Management, driving performance against SLAs, OLAs and KPIs. Taking accountability for end user experience, user satisfaction and continuous service improvement initiatives. Managing service design and transition into live operations, ensuring services are supportable and well documented. Leading vendor and supplier performance, service reviews and escalations. Owning IT Asset Management (hardware and software), financial operations and lifecycle management to ensure compliance and value for money. Acting as a senior escalation point for service issues and supporting Major Incident Management as part of the duty rota. What we need from you Proven experience in IT Service Delivery, IT Operations or End User Services leadership roles. Strong practical knowledge of ITIL 4 principles and ITSM processes. Experience in leading Service Desk teams and managing third party service providers. Demonstrable experience in Service Level Management and performance reporting. Strong stakeholder management skills, with the ability to influence at all levels. Experience working with ITSM platforms (for example, ServiceNow). ITIL 4 Managing Professional certification is desirable Experience in service transition, FinOps or regulated environments would be beneficial What we offer you in return Competitive salary + car allowance 25 days holiday + bank holidays Holiday Purchase Scheme Sharesave Scheme EV Car Scheme Pension & life assurance Private medical Access to wellbeing resources and colleague networks At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

Based - St Albans, AL1 2RE OR Winchester SO23 8SR (Hybrid 50%) Permanent, Full Time Join Premier Foods - where people, brands and purpose come together. We're proud to be one of the UK's largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain's best loved brands, found in 94% of households nationwide, making us one of the UK's top three ambient food suppliers. From much loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow. We're building out our Service Desk and Service Operations teams significantly, supported by a new IT leadership team focused on strengthening support capability, service performance, and the overall end user experience across the business. As part of this journey, we have a newly created key role as an IT Service Delivery Manager in which you will lead the service desk team. This is a high impact role where you'll shape the experience our colleagues have with IT every day-ensuring services are reliable, customer focused and aligned to business priorities, while leading with a mindset of growth, collaboration and continuous improvement. What you'll be doing Owning end to end IT service delivery and operational performance across End User Services. Leading and managing Service Desk operations (Level 1 and Level 2), ensuring high quality incident resolution and request fulfilment. Owning Service Level Management, driving performance against SLAs, OLAs and KPIs. Taking accountability for end user experience, user satisfaction and continuous service improvement initiatives. Managing service design and transition into live operations, ensuring services are supportable and well documented. Leading vendor and supplier performance, service reviews and escalations. Owning IT Asset Management (hardware and software), financial operations and lifecycle management to ensure compliance and value for money. Acting as a senior escalation point for service issues and supporting Major Incident Management as part of the duty rota. What we need from you Proven experience in IT Service Delivery, IT Operations or End User Services leadership roles. Strong practical knowledge of ITIL 4 principles and ITSM processes. Experience in leading Service Desk teams and managing third party service providers. Demonstrable experience in Service Level Management and performance reporting. Strong stakeholder management skills, with the ability to influence at all levels. Experience working with ITSM platforms (for example, ServiceNow). ITIL 4 Managing Professional certification is desirable Experience in service transition, FinOps or regulated environments would be beneficial What we offer you in return Competitive salary + car allowance 25 days holiday + bank holidays Holiday Purchase Scheme Sharesave Scheme EV Car Scheme Pension & life assurance Private medical Access to wellbeing resources and colleague networks At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

Premier Foods is seeking an IT Service Delivery Manager in St Albans. In this role, you will lead the service desk team, ensuring reliable service delivery and a superior end user experience. Ideal candidates will have a strong background in IT service delivery, particularly with ITIL 4 principles, and a proven track record in managing service desk operations. Additional benefits include a competitive salary, car allowance, and access to various employee schemes, all aimed at fostering a welcoming workplace culture.

Premier Foods is hiring an IT Service Delivery Manager for a hybrid role based in St Albans or Winchester. You will lead the service desk team, ensuring reliable IT services aligned with business priorities. Responsibilities include managing service delivery, supporting continuous improvement initiatives, and owning IT asset management. We offer a competitive salary with a car allowance, 25 days holiday, and various employee benefits including health and wellbeing resources.

A leading food company is seeking an Application Developer to deliver and evolve custom-built applications using the MERN stack. This role combines technical expertise with ownership of the application's roadmap, driving modernization initiatives. Responsibilities include designing and maintaining applications, enhancing CI/CD pipelines, and ensuring high-quality user-focused solutions. The ideal candidate will have experience with the MERN stack and a collaborative mindset. Attractive benefits include bonuses, medical coverage, and training opportunities.

Select how often (in days) to receive an alert: Date: 2 Apr 2026 Location: Manchester, GB Based - St Albans, Winchester or Manchester (Hybrid 50%) Permanent, Full Time Join Premier Foods - where people, brands and purpose come together. We're proud to be one of the UK's largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain's best loved brands, found in 94% of households nationwide, making us one of the UK's top three ambient food suppliers. From much moved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow. Role Purpose We're looking for a hands on Application Developer to lead the delivery and evolution of our custom built applications, spanning Domino (HCL Notes/Domino) and modern web technologies including the MERN stack. This role combines technical expertise with ownership of the application roadmap, driving migration and modernisation initiatives while ensuring alignment with business and IT strategy. You'll work closely with internal teams and external partners to deliver secure, scalable, and future ready solutions, applying DevOps principles and best practices throughout. What you'll be doing Designing, developing and maintaining applications using the MERN stack (MongoDB, Express, React, Node.js) Working closely with product owners, designers and fellow engineers to deliver high quality, user focused solutions Supporting DevOps practices, helping to improve CI/CD pipelines, deployment processes and system reliability Writing clean, maintainable code and contributing to code reviews and best practice discussions Troubleshooting, optimising and enhancing existing applications Continuously learning and sharing knowledge within the team, helping us improve how we work together What we need from you Proven experience developing applications using the MERN stack Able to demonstrate working closely with a service desk team Experience or strong interest in DevOps, cloud environments and automated deployment A collaborative mindset with the confidence to share ideas and challenge constructively A passion for building quality software and continuously improving your skills What we offer you in return Bonus Holiday Purchase Scheme Sharesave Scheme Private Medical Company Pension Scheme EV Car Scheme Life assurance Wide range of online and in house training Access to an employee discount scheme, with access to hundreds of nationwide retailers Ready to apply ? Click apply, submitting an up to date CV tailored to this opportunity. We look forward to hearing from you. At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.