NP Group

Perm Position: SysOps Team Lead Location: London (2-3 days a week on site) - Hybrid Start Date: January 2026 Salary: Negotiable depending on experience Reference: 19876 An opportunity for an experienced SysOps Team Lead to join a forward-thinking Managed Service Provider. This role combines hands-on technical leadership with ownership of automation, monitoring, and RMM platform strategy. You will design, build and operate a modern Remote Monitoring and Management (RMM) ecosystem that underpins high-quality, proactive managed services. The ideal candidate will bring strong expertise in automation, tooling optimisation, modern device management and team leadership. Key Responsibilities: Automation & Tooling: Design and implement automation workflows using PowerShell, Python, Ansible or RMM platforms. Develop and maintain Python and PowerShell scripts to streamline operations and eliminate manual tasks. Optimise and administer operational toolsets such as N-able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys and Meraki. Embed automation, configuration consistency and process standardisation across service delivery. Monitoring, Patching & RMM Operations: Drive proactive monitoring, alerting and self-healing capabilities across client environments. Oversee AutoPilot deployments, device provisioning and patch management processes to ensure compliance and reliability. Analyse telemetry, reports and trends to identify recurring issues and opportunities for optimisation and automation. Reporting & Insights: Build and maintain dashboards and reporting in Power BI and internal RMM toolsets to provide actionable insights. Deliver regular performance reporting to management, highlighting achievements, risks and improvement initiatives. Team Leadership: Lead and mentor the SysOps team to ensure efficient and high-quality service delivery. Conduct regular team meetings and 1:1s, providing coaching, performance feedback and development planning. Promote a culture of innovation, accountability and continuous improvement. Act as an escalation point for SysOps-related issues including changes, patching, automation or RMM configurations. Ensure adherence to SLAs, ITIL best practices, and clear communication across internal teams. Collaboration & Strategic Initiatives: Work closely with support, security, cloud and project teams to deliver aligned solutions. Own SysOps-focused initiatives and ensure delivery within scope, time and budget. Stay current with modern technologies and recommend enhancements to tools, processes and automation. Drive documentation excellence by assigning and maintaining ownership of knowledge articles. Required Skills: Strong passion for solving complex operational problems through automation and modern tooling. Excellent critical thinking and problem-solving capabilities, with a focus on scalable solutions. Advanced Scripting skills in PowerShell and Python. Strong ability to build and maintain Power BI dashboards for operational insights. Excellent organisational, communication and people-leadership skills. Ability to manage multiple tasks, priorities and escalations in a fast-paced environment. Solid understanding of IT operations tools, device management and systems administration. Experience: Proven experience designing and implementing automation workflows end-to-end. Hands-on experience developing scripts to automate operational processes and drive service efficiency. Demonstrated ability to optimise RMM and operational toolsets. Experience managing AutoPilot deployments, patching processes and hybrid device environments. Strong background in proactive monitoring, self-healing logic and alert optimisation. Proficient in Power BI reporting and translating operational data into insights. Experience leading technical teams and driving continuous improvement. Skilled in managing escalations related to SysOps automation, patching, configurations or systems changes. Familiarity with ITIL and practical application within support operations. Experience delivering cross-team initiatives and implementing operational improvements. Qualifications: Bachelor's degree in IT, Computer Science or related field (Optional) Microsoft Certified: Azure Administrator Associate (AZ-104) - Required Microsoft Certified: Endpoint Administrator (MD-102) - Required PowerShell Scripting Certification - Required Power BI Data Analyst Associate - Required CompTIA Cloud+ or Azure/AWS Architecture Certifications - Required ITIL v4 Foundation (Optional) Microsoft Security Operations Analyst (SC-200) or CompTIA Security+ (Optional) Ansible Automation Certifications (Optional) Microsoft Identity & Access Administrator (SC-300) (Optional) N-Able Advanced Reporting & Automation Certification (Optional) Seniority Level Mid-Senior level Industry IT Services and IT Consulting Employment Type Full-time Job Functions Information Technology Skills Powershell Automation Microsoft Azure Python (Programming Language) Microsoft Power BI Microsoft Endpoint Configuration Networking People (UK) is acting as an Employment Agency in relation to this vacancy.

Contract: Mobile Packet Core Data Architect Start Date: ASAP Duration: 6 months (extendable) Location: Remote (onsite for first two weeks across London and Reading) Rate: £595 (deemed outside IR35) Reference: 19674 You will be needed onsite for the 1st 2 weeks, London & Reading, then occasionally after, maybe once or twice a month. No expenses paid so ideally someone local. My client are looking for a Mobile Packet Core Data Architect to work on the below: Work Package 1: RFP Support New RFP: Set up initial sessions with stakeholders to review existing requirements and update as required. Collate RFP requirements pack and author target architecture document pack for RFP. In Flight RFP support and future RFP's: Creating a Matrix of vendor platform apps & solutions and target infrastructures, with gap analysis. Collating and cross-check the critical vendor partial Compliance and Non-Compliance technical points to collate into the entry points for RFP. Double check Vendor Fully Compliant statements for any errors or omissions. Document and track, Vendor showstoppers and any technical entry points in detail. Helping RFP team pull together and collate final technical scoring from stakeholders to present a combined view. Author final tech evaluations for reviews by peer Architects. Tracking contract status & schedules Review & summarize final hardware and software dimensioning and Bill of Materials (MRF). Support Architect to formulate a combined view of each vendor's Total Cost of Ownership (TCO). Work Package 2: Architect and Project Support: Technical consultation and authoring of High-Level Design documents through collaboration with key stakeholders (eg Technical Design Authorities, Architects, Strategy Team, Test, Business Analysts) to ensure alignment with technical and business requirements. Facilitate and support the Architect and Projects to ensure key deliverables are on time and any blocking issues are resolved or escalated. Review deliverables of key stakeholders providing feedback and comments, for example Business Requirement Documents, Test Strategy, High Level Designs of Peers (eg IT), Detailed Designs by Technical Design Authorities. Support workshops and discussions throughout the design life cycle to develop the solution. Attend progress/review calls as required with responsible Architect. Review 3YP Storyboard requirements with Design authorities and summarize each year for review with the responsible Architect. Networking People (UK) is acting as an Employment Business in relation to this vacancy.