The Access group

About you: Reporting to the Operations Centre Manager, as a Operations Centre Engineer, you will play a key role administering and supporting infrastructure platforms (public, private and hybrid clouds) and BaaS/DRaaS services to support the business and Access customer base, ensuring that all systems remain available, operate efficiently and are service performant. Working closely with Senior Systems Engineers, you will be exposed to hands on, platform and hypervisor implementation, management and troubleshooting together associated systems support. You will need to apply your knowledge of compute, hypervisor, storage, backup and replication solutions to ensure best practice configuration, performance and security. This is a technical role but also carries a strong need for service and SLA orientated thinking with a customer first mentality. Day-to-day, you will: Proactively handle technical problems, incidents and service requests, change requests and their resolutions via tickets and calls in our ITIL compliant ITSM solution FreshService. Perform Datacentre / infrastructure platform installations i.e. physical hardware, cabling and power including its post-deployment administration, monitoring and ongoing support. The scope includes compute, storage, hypervisor systems, platform networking, backup and replication software that assure our services and the Windows and Linux infrastructure management servers that control them. Deploy system patches and upgrades based on vender supported matrices and recommendations, continually looking to optimise these BAU processes. Improve platform visibility and availability by ensuring systems, services and thresholds are correctly monitored and any issue alerted is resolved quickly and correctly. Work closely with Principal & Senior Systems engineers to ensure platforms remain optimised and performant, you will conduct log analysis and follow audit trails to understand root causes of issues and implement improvements. Innovate recommendations for operational efficiencies and working practices including automation. Carry out technical and operations standards and procedures, maintain and update technical documentation. Participate in the on-call rota. As a well-rounded Systems Engineer, your Skills and Experiences likely include: Good experience working with VMware vSphere 6.5 or higher, working towards VCP certification if not already certified Experience with enterprise server and associated hardware technology (Cisco blade compute technologies advantageous) Experience of Virtual environment backup systems (Veeam desirable) SAN administration experience (particularly NetApp / EqualLogic) Good understanding of network and firewall principles Load balancer awareness and/or experience Good Windows and/or Linux Server system administration skills Familiarity with good practice monitoring and patching activities Good written and oral communication skills Ability to work to Service SLAs and Support targets What does Access offer you? We are a growing technology company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your own personal success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday and a flexible benefits scheme which includes a matched contributory pension you will get: A Competitive Salary Giving Back/Charity days Quarterly Socials 6 weeks Sabbaticals (after 6 years of service) The Access Group Big Break: our all-expenses paid holiday to Spain or the option to take an extra two days holiday instead

You are a Business Analyst or Product Owner looking for your next move, ideally with a hospitality background, who has a passion for product, a well-rounded knowledge of agile developments and an ability to communicate requirements and make decisions. Playing a key role in our dynamic Product Development team with support from our group-wide product function, you will play a vital role in executing the strategic product roadmap for the next generation of our Access Workspace platform, delivering exciting and engaging solutions for our customers. Job Role The Associate Product Manager fulfils the Product Owner role within an Agile Development (Scrum) Team, focusing on how best to execute the strategic roadmap defined by the Senior Product Manager as well as delivering customer change requests. You will act as the representative of the Product Manager in the Agile squad and, with sufficient understanding of the market, also the customer and business to make sound, informed decisions. Responsibilities: • Work with the Senior Product Managers and the Product Director to provide input to Product Strategies, Roadmaps and Business Cases which you will execute and manage. • Bring or gain an understanding and appreciation of the Market, customer problems and Competitive landscape along with research and metrics to inform decisions. • Fulfil the Agile Product Owner role: oClearly identify and describe product backlog items building a shared understanding of the problem and solution with the development team. oMake decisions regarding the priority of product backlog items in order to deliver maximum outcome with minimum output. oDetermine whether a product backlog item was satisfactorily delivered. oAssess and triage reported bugs and support cases and assist with their resolution. • Develop and maintain a thorough understanding of customers' business processes and requirements, becoming a product expert, able to do pre-sales demos of your products. • Contribute to the development, implementation and execution of Go To Market plans. • Supports sales and go to market initiatives for the existing products, owning the creation of sales and demo material, content for lead-generation, and presentations/content for user group meetings. • Work with colleagues to understand the overall portfolio and its interactions with your own products. • Contribute to engagement with clients through Special Interest Groups, Customer Forums and other events. Skills and Attributes • Able to communicate well with team members and stakeholders on deliverables and approach. Demonstrates ability to communicate and listen appropriately depending on the audience. Able to communicate and collaborate with other teams. • Can provide comprehensive requirements feedback, highlighting omissions, gaps and potential areas of confusion. • Commercially aware with a good understanding of market drivers and client needs. • Flexible and pragmatic, able to respond to shifting priorities, demands and timelines by using effective analytical and problem-solving skills. • Accredited to the agreed level for the role. • Ability to think creatively and exploit opportunities • Good communicator able to communicate at all levels and adopt a flexible & consultative approach. • Proactive, works at pace, goal orientated with a strong delivery/milestone focus • Demonstrates sound judgement, able to make decisions independently whilst recognising when to escalate for more senior approval • Demonstrates good product knowledge able to clearly articulate value and works with marketing to define value proposition and competitive intelligence. • Regularly takes ownership for team retrospectives and goals. • Participates in customer meetings, able to talk clearly about product roadmaps and futures. • Along with wider product responsibilities can fulfil the role of Product Owner within an Agile Development (Scrum) Team.

** Please note this role can be homebased anywhere in the UK ** What are we all about? At Access we love software and how technology never stays the same. It is this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We are passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That is why over 1 million users and over 35,000 organisations rely on Access software to help their organisation thrive. About you: This is a process and data-oriented role, and you will be a self-motivated, target driven individual with an eye for detail, strong numerical and technical skills and a keen interest in process engineering, data analysis and reporting. You will enjoy being part of a team that drives Business Excellence and delivers transformational programmes of work, accelerating business performance. Day-to-day, you will: • Be responsible for defining and documenting new and existing functional processes • Work closely with a variety of internal teams to understand the key KPIs used to drive our business and create a visualisation of this data in a manner that can be easily interpreted by Senior Leadership. • Working with key project stakeholders to communicate and formulate the business vision for transformational projects, the scope of the project, and to map out initial requirements. • Strive to ensure that data collection processes are automated and documented where possible to maximise efficiency. • Work with large data sets, using Excel and other data visualisation tools to deliver on programme and divisional objectives • Work closely with Programme and Project Managers in the Business Excellence team to deliver analysis required to drive programme outcomes. • Work with other Data Analysts on the team to share knowledge, expertise, and best practice • Work with managers to ensure that the effort and timeline to deliver on a particular piece of analysis is understood • Be proactive and recommend process improvements or new tools with the overall goal of helping managers to gain greater business insight through the exposure of data or metrics. As a well-rounded Business Analyst, your Skills and Experiences likely include: • Previous experience working in a similar role within a Business Excellence team • High level of communication and interpersonal skills, with the ability to work with a diverse range of internal stakeholders • Strong working knowledge of product lifecycles and sales processes • Highly analytical and data driven • Excellent Excel skills required • Excellent Powerpoint skills required • Experience with at least one data analytics tool such as PowerBI, Tableau, Databricks & Alteryx etc is essential. • Knowledge of Salesforce is an advantage • Ability to influence individuals/teams within Access to ensure that the goals of the team are delivered • Ability to prioritize, multi-task, and perform effectively under pressure • Ability to work on own initiative and drive tasks forward is essential • Strong team player who can contribute to the development of our strategy and flex as our team requirements change What does Access offer you? We are a growing software company, and we take the development of our people seriously. We will work with you to carve out your success plan and opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain

What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. About you: You are focused on gaining your Level 3 Customer Service Specialist apprenticeship standard qualification. You are a tenacious and customer focussed individual who is interested in either making their first steps into professional services/consultancy/project management. You will strive to deliver excellent service to our customers whilst guiding them through their Onboarding journey as they implement their new software solutions. You are passionate about software and its potential to move organisations forward through innovation. You are an organised individual who is able to prioritise multiple projects at any one time and ensure project deadlines are met and documented in line with our FlightPath methodology. You are detail orientated with a thirst for process improvement. Day-to-day, you will: • Onboard and train customers in their new software solutions • Manage your implementation projects to successful conclusions • Manage the relationship with customers to a high standard ensuring expectations are always managed and the customer is clear on their project steps • Take responsibility of your product knowledge to maintain continual professional development • Produce high quality collateral including video tutorials and training documentation as required • Contribute to driving efficiencies in project delivery where opportunities arise • Ensure appropriate security policies are applied to tasks in line with Access requirements • Spend 20% of your time improving new skills that are aligned to the Level 3 Customer Service Specialist apprenticeship standard; generally, this might be one day a week or set time a month or built into the day to day learning of the role As a prospective Centre of Excellence Onboarding Apprentice, your Skills and Experiences may include: • The ability to develop a broad knowledge of our software • Possess a passion for delivering high quality customer service • An ability to grasp technical concepts and new product functionality quickly • Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities • The ability to act as a role model for best practice and actively promote a positive working environment. You deliver value to the business, effectively, efficiently and to a high standard • Good communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers and the team alike • You work at pace, are goal orientated and have a strong delivery focus • You remain calm and professional when handling challenging queries • Have enthusiasm in busy periods and the ability to work in a team

What are we all about? At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. Access Screening is a market leading cloud-based pre-employment and compliance product that has a rapidly expanding client base. Enabling customers to take control and manage their compliance process, Access Screening is the prerequisite of every employment hire. About you: You are a skilled and enthusiastic Python developer, who wants to work as part of a team on a variety of products and technologies using a range of frameworks, modern techniques, patterns, and practises. You take pride in your work and enjoy delivering quality software that will make a difference to our customers. Day-to-day, you will:Pro-actively participate in the full development lifecycle in a dynamic agile team.Write clean, self-documenting code that is well structured, well-named, simple, and easy to read.Work collaboratively in a multidisciplinary team to deliver new features to our products.Actively contribute to requirements discussions and requirements analysis, and take responsibility for understanding scope, risk, and complexity of changes.Support the team's sprint deliverables, through proactive contribution to planning, ownership of tasks, identification of dependencies and risk management.Be involved in the design, coding, testing, implementation, and documentation of solutions.Work using a range of frameworks, modern techniques, patterns, and practices in Python.Take pride in your work, be comfortable in a high-performance environment, and inspire others to succeed. Code review other developers; work, providing constructive feedback, advising on best practices. As a well-rounded developer, your Skills and Experiences likely include: Proven ability to deliver software in an Agile environment. Strong design, analytical and problem-solving skills. Committing to delivering and maintaining high standards, promoting quality focused development. Good understanding of QA best practices. Managing time efficiently and effectively. A quick learning capability, easily picking up new technical concepts. Open and collaborative style. Working with Python web frameworks, ideally Django, TypeScript, JavaScript, VueJs and MYSQL. Experience with CI/CD. What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: A Competitive Salary Giving Back/Charity days Quarterly Socials 6 weeks Sabbaticals (after 6 years of service) The Access Group Big Break: our all-expenses paid holiday to Spain

Support Agent Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company. Are you ready for the challenge? What are we all about? At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. Day-to-day, you will: • Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business • Provide high-level customer service via telephone and email • Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions • Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation • The hours will be 09:00 to 17.30 when on core shift, early shift 07:30 to 16:00, late shift 12:30 to 21:00 and some weekend work. We are looking for a Support Agent who is passionate about software and its potential to move organisations forward through innovation. The successfully appointed candidate will be a role model for best practice and actively promote it. They will deliver value to the business, effectively, efficiently and to a high standard. Your Skills and Experiences likely include: • The ability to develop a broad knowledge of our software and its debugging tools • An ability to grasp technical concepts and new product functionality quickly • Customer focussed and providing excellent Customer Service • Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities • Strong analytical and problem solving skills and are a creative thinker • A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike. • MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure (desirable) What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: •A Competitive Salary •Giving Back/Charity days •Quarterly Socials •The Access Group Big Break: our all-expenses paid holiday to Spain Become part of our amazing Access family!

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. Role-specific: • An exciting opportunity for a seasoned software Development Manager to join the Access Groups People Division to lead and manage highly successful HR Products, (mix of On-prem and SaaS) • Accountable for the strategic technical roadmap for the products, working with other teams to negotiate and influence product roadmaps to ensure continued success of the product. • Managing and partnering with a large offshore development team, working with UK /Romania based devops team, managing UK development teams. • Great people leader, able to ensure that the remote teams feel part of The Access Group, remaining loyal and engaged. This will include ensuring teams have the skills and behaviours to achieve their goals, coaching squad leaders and developing performance and talent. Day-to-day: • Manage resourcing and capacity against multiple concurrent workstreams, ensuring considerations for code management, quality activities and customer commitments are included. • Create the project plan/forecast for project delivery against agreed scope and provides regular, transparent progress reports to the Divisional Head of Development, Programme Management and Divisional Management Team. • Lead & drive the software development team(s) to deliver their commitments on the project, highlighting any impediments/impairments in good time and forming resolution plans to bring projects back in line. • Collaborate with Product Owners, QA Leads and Divisional Head of Development to ensure alignment and delivery of collaborative projects (such as integration). • Lead, motivate, develop and manages the performance of the team to ensure that they have the skills and support to achieve their potential and meet the company's needs. • Use programming experience to provide technical guidance, clear thinking and commercially and pragmatic decision-making; leading & mentoring developers to make better decisions & credible delivery plans. About you: • You demonstrate motivational leadership and drives high performance teams, ensuring they are equipped to achieve success within their roles. Uses process, tooling and engagement techniques to get the best from teams. • You are an excellent communicator able to communicate at all levels and adopt a flexible, pragmatic & consultative approach. Can deliver challenging messages in a positive and pragmatic approach. • You have a strong tactical delivery and planning focus, able to lead agile development teams and projects to the successful delivery of requirements. • You have a good understanding of various technologies, data structures, development best practice and Object-Oriented Design principles and their application to problem solving, with a background in .NET development. • You use metrics, analysis and engagement feedback to understand and improve operational efficiency. You pro-actively identify areas for improvement for the team(s) and prioritise according to risk and commercial factors. • You are able to guide development teams by asking right questions that helps them better understand the problem they need to solve. • You can make and own hard decisions when it's the right thing to do, showing courage and calmness in challenging circumstances. • You demonstrate pragmatism and a high level of flexibility. As a well-rounded Development Manager, you will: • Have experience of leading a technical team, with evidence of consistent successful delivery. • Have demonstrable experience working on several projects and technologies including building and designing a CI/CD solution, migrations of applications to services to cloud. • Demonstrate the ability to lead a team to deliver complex high quality software development projects, to bring commercial value • Have demonstrable experience managing offshore development teams and partners, including commercial experience associated to this. What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain

Support Agent Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company. Are you ready for the challenge? What are we all about? At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. Day-to-day, you will: • Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business • Provide high-level customer service via telephone and email • Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions • Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation • The hours will be 09:00 to 17.30 when on core shift, early shift 07:30 to 16:00, late shift 12:30 to 21:00 and some weekend work. We are looking for a Support Agent who is passionate about software and its potential to move organisations forward through innovation. The successfully appointed candidate will be a role model for best practice and actively promote it. They will deliver value to the business, effectively, efficiently and to a high standard. Your Skills and Experiences likely include: • The ability to develop a broad knowledge of our software and its debugging tools • An ability to grasp technical concepts and new product functionality quickly • Customer focussed and providing excellent Customer Service • Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities • Strong analytical and problem solving skills and are a creative thinker • A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike. • MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure (desirable) What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: •A Competitive Salary •Giving Back/Charity days •Quarterly Socials •The Access Group Big Break: our all-expenses paid holiday to Spain Become part of our amazing Access family!