Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Advisors & Consulting Services, Performance AnalyticsManaging Consultant Performance Analytics Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: Roles and Responsibilities Client Impact Lead client engagements across a range of industries and problem statements Develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness Team Collaboration & Culture Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members roles and skills Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital Provide on-the-job training, coaching, and mentorship to junior consultants All About You Basic qualifications Undergraduate degree in a quantitative field e.g. Mathematics, Physics, Engineering, Economics etc. Hands-on experience delivering Data Science and/or Analytics projects e.g. Machine-Learning, Clustering, Data Analysis , Business Intelligence etc. Experience coaching, leading, and managing technical teams across multiple projects Experience managing key client relationships Knowledge of business KPIs, financials and organizational leadership Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations Experience with data analytics software (e.g., Python, R, SQL, SAS), and Data Visualization tools (e.g., Tableau, Power BI) Experience building, managing, and maintaining database structures to support analysis Advanced Word, Excel, and PowerPoint skills Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications Additional data and analytics experience in Hadoop framework and coding using Impala, Hive, or PySpark Experience generating new knowledge or creating innovative solutions for a firm Relevant industry expertise Working knowledge of Cloud platforms (AWS; Azure; Google Coud) and latest GenAI models Masters degree with relevant specialization such as advanced analytics, big data, or mathematical discipline (not required) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Advisors & Consulting Services, Performance AnalyticsManaging Consultant Performance Analytics Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: Roles and Responsibilities Client Impact Lead client engagements across a range of industries and problem statements Develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness Team Collaboration & Culture Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members roles and skills Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital Provide on-the-job training, coaching, and mentorship to junior consultants All About You Basic qualifications Undergraduate degree in a quantitative field e.g. Mathematics, Physics, Engineering, Economics etc. Hands-on experience delivering Data Science and/or Analytics projects e.g. Machine-Learning, Clustering, Data Analysis , Business Intelligence etc. Experience coaching, leading, and managing technical teams across multiple projects Experience managing key client relationships Knowledge of business KPIs, financials and organizational leadership Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations Experience with data analytics software (e.g., Python, R, SQL, SAS), and Data Visualization tools (e.g., Tableau, Power BI) Experience building, managing, and maintaining database structures to support analysis Advanced Word, Excel, and PowerPoint skills Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications Additional data and analytics experience in Hadoop framework and coding using Impala, Hive, or PySpark Experience generating new knowledge or creating innovative solutions for a firm Relevant industry expertise Working knowledge of Cloud platforms (AWS; Azure; Google Coud) and latest GenAI models Masters degree with relevant specialization such as advanced analytics, big data, or mathematical discipline (not required) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Data ScientistLead Data Scientist Financial Crime Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview In the Financial Crime Solutions team at Mastercard, we build and deliver products and services powered by payments data to find and stop financial crime. Were an award winning team with a proven track record of combining data science technique with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, and operating globally, we craft bespoke algorithms that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. Role As a Data Scientist, you will join one of the first teams in the world looking at payments data in the UK and across the world. In the research discipline you will help build systems that expose money laundering and detect fraud as well as work with the other data scientists and clients to understand the underlying behaviours employed by criminals. You will be product focused, working in close collaboration with our engineering and operations data scientists as well as the wider sales, consulting, and product teams. In this position, you will: Perform proof-of-concept projects, engage in product design and build prototypes. Use the full range of data science based techniques to develop new and novel algorithms to aid existing and new financial crime products. Be able to perform novel research to help us and our clients understand the different criminal behaviours in payments data. Think about how derived insights can be turned into new products and services we can offer to external clients. Be ready to learn new technologies as required and engage with legacy and future technology stacks, in the UK and internationally. Write white papers, patents, and client facing data visualisations. Consider the full impact of your work. This means considering privacy, security, and regulation, as well as the performance of your code and the accuracy of your models. Skills Required Your passion is focused on the design of algorithms to solve real, pressing problems using data. You will have an interest in the financial services industry and want to tackle financial crime in the wider economy. You are excited by building products for clients and are keen to engage in the design processes this involves. Specifically: You can write Python to a high standard and are familiar with the standard data science libraries such as pandas, scikit-learn and networkx. You are capable of developing new algorithms in novel situations and can demonstrate previous work to evidence this. You are keen to understand the data we work with and have a keen interest in how to model the behaviours it exposes. You are able to communicate with non-tech colleagues about technical matters, and you are comfortable putting yourself in other people's shoes. You are happy and excited to explore new programming languages, technologies, and techniques. You have a can-do attitude, can be pragmatic where necessary, and are excited to work as part of a specialist team. You can engage in constructive criticism and aren't afraid to have your code reviewed. As we are often breaking new ground, both for Mastercard and more widely in our sector, we strongly encourage exploring new technologies and techniques. Some of the following experience is therefore desirable: Practical experience using streaming technologies, including streaming platforms (e.g. Kafka), online algorithms (e.g. stochastic gradient descent), and fixed-memory data structures (e.g. Bloom Filters). Experience using next generation machine learning techniques and tools, including Deep Neural Networks and TensorFlow. Exposure to Network Theory, especially social network analysis and graph diffusion analysis. Ability to build custom data visualisations, prototype browser based UX/UI, and the server side microservices to support them. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Data ScientistLead Data Scientist Financial Crime Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview In the Financial Crime Solutions team at Mastercard, we build and deliver products and services powered by payments data to find and stop financial crime. Were an award winning team with a proven track record of combining data science technique with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, and operating globally, we craft bespoke algorithms that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. Role As a Data Scientist, you will join one of the first teams in the world looking at payments data in the UK and across the world. In the research discipline you will help build systems that expose money laundering and detect fraud as well as work with the other data scientists and clients to understand the underlying behaviours employed by criminals. You will be product focused, working in close collaboration with our engineering and operations data scientists as well as the wider sales, consulting, and product teams. In this position, you will: Perform proof-of-concept projects, engage in product design and build prototypes. Use the full range of data science based techniques to develop new and novel algorithms to aid existing and new financial crime products. Be able to perform novel research to help us and our clients understand the different criminal behaviours in payments data. Think about how derived insights can be turned into new products and services we can offer to external clients. Be ready to learn new technologies as required and engage with legacy and future technology stacks, in the UK and internationally. Write white papers, patents, and client facing data visualisations. Consider the full impact of your work. This means considering privacy, security, and regulation, as well as the performance of your code and the accuracy of your models. Skills Required Your passion is focused on the design of algorithms to solve real, pressing problems using data. You will have an interest in the financial services industry and want to tackle financial crime in the wider economy. You are excited by building products for clients and are keen to engage in the design processes this involves. Specifically: You can write Python to a high standard and are familiar with the standard data science libraries such as pandas, scikit-learn and networkx. You are capable of developing new algorithms in novel situations and can demonstrate previous work to evidence this. You are keen to understand the data we work with and have a keen interest in how to model the behaviours it exposes. You are able to communicate with non-tech colleagues about technical matters, and you are comfortable putting yourself in other people's shoes. You are happy and excited to explore new programming languages, technologies, and techniques. You have a can-do attitude, can be pragmatic where necessary, and are excited to work as part of a specialist team. You can engage in constructive criticism and aren't afraid to have your code reviewed. As we are often breaking new ground, both for Mastercard and more widely in our sector, we strongly encourage exploring new technologies and techniques. Some of the following experience is therefore desirable: Practical experience using streaming technologies, including streaming platforms (e.g. Kafka), online algorithms (e.g. stochastic gradient descent), and fixed-memory data structures (e.g. Bloom Filters). Experience using next generation machine learning techniques and tools, including Deep Neural Networks and TensorFlow. Exposure to Network Theory, especially social network analysis and graph diffusion analysis. Ability to build custom data visualisations, prototype browser based UX/UI, and the server side microservices to support them. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights ManagerOverview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the products measurement framework. All About You Essential Knowledge, Skills, and Experience Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. Comfort operating in global, cross-functional environments with evolving priorities. Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights ManagerOverview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the products measurement framework. All About You Essential Knowledge, Skills, and Experience Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. Comfort operating in global, cross-functional environments with evolving priorities. Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - GolangSoftware Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role Create and maintaining microservices, primarily in Golang, taking increasing responsibility. Assist with design and build to solve bugs, improve performance, and add new features. Containerise your services and make ready for deployment onto a k8s environment using helm charts. Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. Write tests with high coverage including unit, contract, e2e and integration. Version control code with git and build, test and deploy using ci/cd pipelines. Build and test remotely on your own machine and deploy to low level envs. Participate in the review of team members code. Perform demos and join acceptance discussions with analysts, developers and product owners. Assist in task planning and review as part of a sprint based workflow. Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
07/12/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - GolangSoftware Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role Create and maintaining microservices, primarily in Golang, taking increasing responsibility. Assist with design and build to solve bugs, improve performance, and add new features. Containerise your services and make ready for deployment onto a k8s environment using helm charts. Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. Write tests with high coverage including unit, contract, e2e and integration. Version control code with git and build, test and deploy using ci/cd pipelines. Build and test remotely on your own machine and deploy to low level envs. Participate in the review of team members code. Perform demos and join acceptance discussions with analysts, developers and product owners. Assist in task planning and review as part of a sprint based workflow. Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Dispute Resolution Overview The Mastercard Dispute Resolution Management team is responsible for resolving customer disputes across current and emerging platforms using innovative processes, data analytics, and cyber intelligence. As part of Mastercard's Franchise business unit, the team plays a key role in maintaining balance and integrity in the payments ecosystem. Key responsibilities include: Handling customer (card issuer and acquirer) inquiries about chargeback rules and processes Reviewing and ruling on arbitration and compliance cases Providing education and consultation to customers on chargeback rules and processes Evolving Mastercard's chargeback rules in line with market needs Acting as a liaison for internal and external stakeholders regarding dispute resolution Contribute to improving team processes, standards, and strategy Identify challenges and recommend practical solutions Ensure initiatives support broader business goals and maintain service quality standards All About You Customer-first mindset with strong attention to detail Experience in disputes, fraud, or compliance investigations - should have understanding of chargeback rules and processes. Familiarity with Section 75 of the UK Consumer Credit Act, Financial Ombudsman Service, A2A payments, and/or Open Banking is a plus but not required. Self-starter with the ability to work independently - this is an individual contributor role. People management experience is not required. Knowledge of the payments industry or banking operations preferred Exposure to data analytics tools is a plus Experience with Mastercard's Mastercom dispute application is desirable University degree preferred Comfortable in a fast-paced environment Strong verbal and written communication skills-fluency in English required; German, French, or other major European languages preferred Strong research skills across varied topics Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard's security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach; and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
06/10/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Dispute Resolution Overview The Mastercard Dispute Resolution Management team is responsible for resolving customer disputes across current and emerging platforms using innovative processes, data analytics, and cyber intelligence. As part of Mastercard's Franchise business unit, the team plays a key role in maintaining balance and integrity in the payments ecosystem. Key responsibilities include: Handling customer (card issuer and acquirer) inquiries about chargeback rules and processes Reviewing and ruling on arbitration and compliance cases Providing education and consultation to customers on chargeback rules and processes Evolving Mastercard's chargeback rules in line with market needs Acting as a liaison for internal and external stakeholders regarding dispute resolution Contribute to improving team processes, standards, and strategy Identify challenges and recommend practical solutions Ensure initiatives support broader business goals and maintain service quality standards All About You Customer-first mindset with strong attention to detail Experience in disputes, fraud, or compliance investigations - should have understanding of chargeback rules and processes. Familiarity with Section 75 of the UK Consumer Credit Act, Financial Ombudsman Service, A2A payments, and/or Open Banking is a plus but not required. Self-starter with the ability to work independently - this is an individual contributor role. People management experience is not required. Knowledge of the payments industry or banking operations preferred Exposure to data analytics tools is a plus Experience with Mastercard's Mastercom dispute application is desirable University degree preferred Comfortable in a fast-paced environment Strong verbal and written communication skills-fluency in English required; German, French, or other major European languages preferred Strong research skills across varied topics Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard's security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach; and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Digital Donations and Sustainability- Data & Analytics Manager, Digital Donations and Sustainability- Data & Analytics Rooted in Mastercard's core value of Doing Well by Doing Good, Digital Donations - Commercialization is a team focused on driving innovation in the charitable donations / individual giving vertical (valued at $600B globally), capturing the secular shift from cash to incremental MA volumes, and in doing so, enabling wider societal benefits. Key markets where the secular shift opportunity is highest have been evaluated. Within these markets, pilots are being developed that focus on leveraging our assets (tap on phone, Click to Pay etc) and partnerships towards cash displacement and creating a seamless, safe, and secure digital experience for processing donations. The Digital Donations - Commercialization team is looking for a data-driven professional who plays a crucial role in influencing, informing, and maximizing the go-to-market strategy for individual giving, as an underpenetrated vertical for Mastercard. They use their analytical expertise to understand market dynamics, customer behavior, and sales performance to identify growth opportunities and execute strategic goals and priorities. They also excel at transforming data into compelling insights and use cases that provide future direction to the planning and execution of the team's overall approach. In addition to the work in Digital Donations, the Manager's remit extends to support the insight and data function for the Priceless Planet Coalition (PPC), given the strong synergies with Mastercard's mission to restore 100M trees worldwide through strategic partnerships and donations. Role The successful candidate will manage intel building, analytics, metrics reporting, and select sales enablement workstreams primarily for the Digital Donations team and provide additional support for the Priceless Planet Coalition (PPC) and broader Sustainability and Inclusion business unit as needed. Intelligence Building • Develop and maintain the appropriate dashboards and tools (including CRM such as Salesforce) across teams for data visualization to increase team effectiveness, prioritization, and influence stakeholder decision-making • Manage and maintain process of knowledge sharing and organizing the relevant workspace platforms to maximize communication and efficiency across the team • Develop research insights and recommendations for strategic projects as needed Data Analytics • Leverage a broad range of MA databases and data to identify trends, patterns, and key insights that inform the team's work, strategy refresh, planning, and execution • Manage data requests for various presentations including business cases, sales pitches, pipeline prioritization, research, etc. as needed Metrics Reporting • Forecast modeling for objective and KPI setting • Work across Mastercard global and regional stakeholders to maintain clear CRM and pipeline management processes and a set of performance, campaign, and partnership dashboards to ensure accurate, transparent, and most up-to-date information for forecasting, reporting, and leadership updates • Develop presentations and generate reports that track progress against KPI targets and annual objectives Sales Enablement • Produce sales enablement materials (UX flows, toolkits, demos) to build awareness with both internal and external stakeholders and customers • Create and maintain a quarterly market insights and performance report to inform key priorities, initiatives, and execution of strategy • Build analyses on competitors, customers, and other industries as needed All About You • Ability to analyze complex datasets and apply statistical methods to forecast sales performance and business trends • Expertise in data visualization tools (e.g. Tableau, Power BI, etc.) • Strong SQL skills for querying relational databases and familiarity with database management • Skilled at transforming raw data into compelling, storytelling insights and visuals • Proven experience with Customer Relationship Management (CRM) systems, with strong proficiency in tools such as Salesforce and ability to configure, optimize, and leverage CRM platforms to drive customer engagement, sales performance, and data-driven decision making • Strong experience and knowledge of the business drivers of consumer payments, especially acceptance, security, across global regions and markets • Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Merchants • Fluency in the tech sector, including deep technology foundations and thorough industry awareness • Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
01/10/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Digital Donations and Sustainability- Data & Analytics Manager, Digital Donations and Sustainability- Data & Analytics Rooted in Mastercard's core value of Doing Well by Doing Good, Digital Donations - Commercialization is a team focused on driving innovation in the charitable donations / individual giving vertical (valued at $600B globally), capturing the secular shift from cash to incremental MA volumes, and in doing so, enabling wider societal benefits. Key markets where the secular shift opportunity is highest have been evaluated. Within these markets, pilots are being developed that focus on leveraging our assets (tap on phone, Click to Pay etc) and partnerships towards cash displacement and creating a seamless, safe, and secure digital experience for processing donations. The Digital Donations - Commercialization team is looking for a data-driven professional who plays a crucial role in influencing, informing, and maximizing the go-to-market strategy for individual giving, as an underpenetrated vertical for Mastercard. They use their analytical expertise to understand market dynamics, customer behavior, and sales performance to identify growth opportunities and execute strategic goals and priorities. They also excel at transforming data into compelling insights and use cases that provide future direction to the planning and execution of the team's overall approach. In addition to the work in Digital Donations, the Manager's remit extends to support the insight and data function for the Priceless Planet Coalition (PPC), given the strong synergies with Mastercard's mission to restore 100M trees worldwide through strategic partnerships and donations. Role The successful candidate will manage intel building, analytics, metrics reporting, and select sales enablement workstreams primarily for the Digital Donations team and provide additional support for the Priceless Planet Coalition (PPC) and broader Sustainability and Inclusion business unit as needed. Intelligence Building • Develop and maintain the appropriate dashboards and tools (including CRM such as Salesforce) across teams for data visualization to increase team effectiveness, prioritization, and influence stakeholder decision-making • Manage and maintain process of knowledge sharing and organizing the relevant workspace platforms to maximize communication and efficiency across the team • Develop research insights and recommendations for strategic projects as needed Data Analytics • Leverage a broad range of MA databases and data to identify trends, patterns, and key insights that inform the team's work, strategy refresh, planning, and execution • Manage data requests for various presentations including business cases, sales pitches, pipeline prioritization, research, etc. as needed Metrics Reporting • Forecast modeling for objective and KPI setting • Work across Mastercard global and regional stakeholders to maintain clear CRM and pipeline management processes and a set of performance, campaign, and partnership dashboards to ensure accurate, transparent, and most up-to-date information for forecasting, reporting, and leadership updates • Develop presentations and generate reports that track progress against KPI targets and annual objectives Sales Enablement • Produce sales enablement materials (UX flows, toolkits, demos) to build awareness with both internal and external stakeholders and customers • Create and maintain a quarterly market insights and performance report to inform key priorities, initiatives, and execution of strategy • Build analyses on competitors, customers, and other industries as needed All About You • Ability to analyze complex datasets and apply statistical methods to forecast sales performance and business trends • Expertise in data visualization tools (e.g. Tableau, Power BI, etc.) • Strong SQL skills for querying relational databases and familiarity with database management • Skilled at transforming raw data into compelling, storytelling insights and visuals • Proven experience with Customer Relationship Management (CRM) systems, with strong proficiency in tools such as Salesforce and ability to configure, optimize, and leverage CRM platforms to drive customer engagement, sales performance, and data-driven decision making • Strong experience and knowledge of the business drivers of consumer payments, especially acceptance, security, across global regions and markets • Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Merchants • Fluency in the tech sector, including deep technology foundations and thorough industry awareness • Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Commercialization Overview Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. The Security Solutions (SSO) group leads Mastercard's efforts to develop new solutions that build trust across 4 critical domains (Cyber Security, Identity, Fraud & Decisioning Solutions, and Experience and Disputes), each focused on specific buyer profiles with distinct needs and use cases. The Product Commercialization team guides and enables effective execution of the product development and go-to-market strategies for more than 110 products across SSO. Leveraging the Mastercard-prescribed Studio process, this team specifically tailors commercialization and go to market guidance for every product initiative, ensuring appropriate delivery of all commercialization requirements in alignment with Security Solutions strategic product priorities. The Senior Specialist - Product Commercialization reports to the Vice President - Product Commercialization within the Security Solutions Organization. This role is responsible for developing and managing the commercialization strategies for all products and initiatives within one of the 4 domains. Responsibilities/Role • Develop, streamline and navigate product commercialization processes, activities and resources to bring products/solutions to market quickly and efficiently • Adherence to Commercialization process and methodology that allows for the converting of concepts, research, and ideas into viable products that obtain consumer acceptance, cross into mainstream adoption, and ultimately generate a financial return on innovation • Coordinate with Product managers and other key stakeholders to drive consistency through the Studio Process (Mastercard's product development process), supporting the product teams in managing the product lifecycle, accelerating time to customer value, and driving better business outcomes for Mastercard • Assist with the development of complex GTM plans supporting multiple development models and tailored to scale globally while considering regional nuances. • Work closely with the regional teams to execute on strategy and GTM plans aligned with priorities and revenue optimization • Collaborates with Product managers to document and align all product timelines and roadmaps across the domain • Aligns/reviews product portfolios with Global & Regional Product teams to identify synergies and overlaps between product families and market ready solutions • Drives institutionalized knowledge through consistent documentation across all processes to support knowledge management and ensure consistency and repeatability across projects • Assist with the creation and positioning of product narratives for domain • Assist in collaborating directly with the regional teams, global product teams and customers to evaluate new use cases, optimize and expand use of products and develop market-specific sales, distribution, and pricing strategies. • Support various internal and external strategic engagements with industry leaders, analysts, clients and partners alike specific to the following topics: Financial Crime Risk Management, Scams, Identity, Digital Fraud Risk. Cyber Risks, Systemic Risk (i.e. financial, operational, cyber) All about you • Experience in driving product management and commercialization • Understanding of product development and management principles and concepts. • Ability to understand and translate complex technical concepts into simple, understandable product narratives • Strong oral and written communication skills • Strong analytical and problem-solving skills with excellent attention to detail. Proficiency in Microsoft Excel is required • Strong organizational skills with the ability to multi-task across multiple complex projects concurrently in a fast-paced environment to deliver quality work against aggressive deadlines • Capable of building strong, productive working relationships with internal stakeholders across various geographical and cross-functional disciplines (development, finance, legal, etc.) • Demonstrated willingness to tackle different challenges with a sense of urgency and accountability • Strong Project Management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
01/10/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Commercialization Overview Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. The Security Solutions (SSO) group leads Mastercard's efforts to develop new solutions that build trust across 4 critical domains (Cyber Security, Identity, Fraud & Decisioning Solutions, and Experience and Disputes), each focused on specific buyer profiles with distinct needs and use cases. The Product Commercialization team guides and enables effective execution of the product development and go-to-market strategies for more than 110 products across SSO. Leveraging the Mastercard-prescribed Studio process, this team specifically tailors commercialization and go to market guidance for every product initiative, ensuring appropriate delivery of all commercialization requirements in alignment with Security Solutions strategic product priorities. The Senior Specialist - Product Commercialization reports to the Vice President - Product Commercialization within the Security Solutions Organization. This role is responsible for developing and managing the commercialization strategies for all products and initiatives within one of the 4 domains. Responsibilities/Role • Develop, streamline and navigate product commercialization processes, activities and resources to bring products/solutions to market quickly and efficiently • Adherence to Commercialization process and methodology that allows for the converting of concepts, research, and ideas into viable products that obtain consumer acceptance, cross into mainstream adoption, and ultimately generate a financial return on innovation • Coordinate with Product managers and other key stakeholders to drive consistency through the Studio Process (Mastercard's product development process), supporting the product teams in managing the product lifecycle, accelerating time to customer value, and driving better business outcomes for Mastercard • Assist with the development of complex GTM plans supporting multiple development models and tailored to scale globally while considering regional nuances. • Work closely with the regional teams to execute on strategy and GTM plans aligned with priorities and revenue optimization • Collaborates with Product managers to document and align all product timelines and roadmaps across the domain • Aligns/reviews product portfolios with Global & Regional Product teams to identify synergies and overlaps between product families and market ready solutions • Drives institutionalized knowledge through consistent documentation across all processes to support knowledge management and ensure consistency and repeatability across projects • Assist with the creation and positioning of product narratives for domain • Assist in collaborating directly with the regional teams, global product teams and customers to evaluate new use cases, optimize and expand use of products and develop market-specific sales, distribution, and pricing strategies. • Support various internal and external strategic engagements with industry leaders, analysts, clients and partners alike specific to the following topics: Financial Crime Risk Management, Scams, Identity, Digital Fraud Risk. Cyber Risks, Systemic Risk (i.e. financial, operational, cyber) All about you • Experience in driving product management and commercialization • Understanding of product development and management principles and concepts. • Ability to understand and translate complex technical concepts into simple, understandable product narratives • Strong oral and written communication skills • Strong analytical and problem-solving skills with excellent attention to detail. Proficiency in Microsoft Excel is required • Strong organizational skills with the ability to multi-task across multiple complex projects concurrently in a fast-paced environment to deliver quality work against aggressive deadlines • Capable of building strong, productive working relationships with internal stakeholders across various geographical and cross-functional disciplines (development, finance, legal, etc.) • Demonstrated willingness to tackle different challenges with a sense of urgency and accountability • Strong Project Management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager, Corporate Solutions T&E and Corporate Card At Mastercard, we connect and power an inclusive, digital economy that benefits everyone, everywhere. The Commercial Solutions team helps businesses pay and get paid smarter, faster, and more securely. We're seeking a passionate product leader to drive the growth and innovation of our commercial card propositions-from corporate cards to lodge products-designed to enable seamless Travel & Entertainment (T&E) spend for our corporate customers. Mastercard Central Travel Solution (CTS) enables Corporate Clients and Travel Management Companies (TMCs) pay travel suppliers for business trips within their ecosystems. CTS simplifies the overall business travel procurement experience, enabling centralized payment anywhere, offering card holder services (Travel Managers and Travel Management Companies), facilitating expense management and data reconciliation for the corporate accounting teams. CTS works in conjunction with our leading Corporate Card proposition and industry partnerships to serve all of a corporates' travel procurement and spend needs. Role We are seeking a dynamic and market-oriented Product Manager to join our team and deliver new product opportunities for European customers. The successful candidate will be the regional Product Manager for T&E which incorporates Mastercard's Central Travel (lodge card) Solution and our corporate card product, working within the Corporate Solutions European Product and Solutions team. Product Managers own their brief and drive regional strategy and market readiness of their product in pursuit of high growth strategies through deep collaboration with a wide field of stakeholders including the region's leading issuers, corporates and partners. This role requires a mix of product and commercial acumen to develop and communicate our product strategy, support issuer, TMC and corporate onboarding and use of the product to deliver superior travel spend solutions to Europe's leading corporate travel customers. This role will work closely with our Partnerships and Global Product teams to build and onboard a pipeline of travel industry partners. Key Responsibilities: •Own and lead the regional product strategy for Corporate Card and Lodge Card (CTS) capabilities in Europe. •Position and maintain competitiveness of our Corporate Card proposition in Europe, aligned with the overall Product Line Strategy. •Lead the transition to a "white-glove" travel spend management product making it easier for customers and partners to work with us and benefit from our market leading proposition. •This role will support and work alongside the TMC Partner Manager in managing the technical product aspects of onboarding new Travel Management Companies (TMC's) and issuers in accordance with company policies and product guidelines (CTS). e.g., discovery calls, trouble-shooting, investigation of reported issues and metrics relating to product performance. •Monitor market trends, competitor offerings, and customer feedback to inform product roadmap and refine propositions •Track product performance across issuing partners and identify opportunities to grow penetration, spend, and share of wallet. •Collaborate with cross-functional product teams, including Delivery, BizOps, Engineering and Implementation services, to facilitate the integration of TMC's into our MA Central Travel Solution. •Support partnership team, account managers and BD colleagues to position MA CTS solution in the European market. •Respond to issuer inquiries regarding product capabilities, workflows, and any product-related questions that extend beyond the scope of our support functions •Resolve Data Flow Issues. Become the escalation contact when identifying any issue in the data flow with the TMC or Vendor. •Lead CTS product with purpose and clarity, navigate ambiguity and provide clear, informed guidance to stakeholders. •Conduct training sessions and provide resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively. •Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers. •Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing any questions or concerns promptly to ensure optimal data matching is achieved in the delivered solution. •Develop & maintain documentation related to onboarding processes, training materials, product documentation and best practices. •Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuous improvement of our Product. All about You/Experience •Bachelor's degree in Business Admin., Computer science, Engineering or any related field. •Minimum of 5 years of experience in commercial cards, travel management (T&E), account management, or a related role with a technical or product focus. •Proven experience in onboarding or training processes, preferably within the travel industry. •Strong understanding of travel management IT systems, process/data flows and tools, ideally with hands on experience gained working in a scheme, travel focused issuer, TMC or travel payment specialist. •Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders such as TMCs, Issuers and corporates. •Strategic outlook with first-hand experience of corporate card and travel spend use cases and an informed perspective on how the European landscape is evolving. •Detail-oriented with strong technical, organizational & project management background. •Ability to work independently & collaboratively in a fast-paced environment. •Ability to manage uncertainty and making informed decisions in situations where information may be incomplete or unclear Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
01/10/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager, Corporate Solutions T&E and Corporate Card At Mastercard, we connect and power an inclusive, digital economy that benefits everyone, everywhere. The Commercial Solutions team helps businesses pay and get paid smarter, faster, and more securely. We're seeking a passionate product leader to drive the growth and innovation of our commercial card propositions-from corporate cards to lodge products-designed to enable seamless Travel & Entertainment (T&E) spend for our corporate customers. Mastercard Central Travel Solution (CTS) enables Corporate Clients and Travel Management Companies (TMCs) pay travel suppliers for business trips within their ecosystems. CTS simplifies the overall business travel procurement experience, enabling centralized payment anywhere, offering card holder services (Travel Managers and Travel Management Companies), facilitating expense management and data reconciliation for the corporate accounting teams. CTS works in conjunction with our leading Corporate Card proposition and industry partnerships to serve all of a corporates' travel procurement and spend needs. Role We are seeking a dynamic and market-oriented Product Manager to join our team and deliver new product opportunities for European customers. The successful candidate will be the regional Product Manager for T&E which incorporates Mastercard's Central Travel (lodge card) Solution and our corporate card product, working within the Corporate Solutions European Product and Solutions team. Product Managers own their brief and drive regional strategy and market readiness of their product in pursuit of high growth strategies through deep collaboration with a wide field of stakeholders including the region's leading issuers, corporates and partners. This role requires a mix of product and commercial acumen to develop and communicate our product strategy, support issuer, TMC and corporate onboarding and use of the product to deliver superior travel spend solutions to Europe's leading corporate travel customers. This role will work closely with our Partnerships and Global Product teams to build and onboard a pipeline of travel industry partners. Key Responsibilities: •Own and lead the regional product strategy for Corporate Card and Lodge Card (CTS) capabilities in Europe. •Position and maintain competitiveness of our Corporate Card proposition in Europe, aligned with the overall Product Line Strategy. •Lead the transition to a "white-glove" travel spend management product making it easier for customers and partners to work with us and benefit from our market leading proposition. •This role will support and work alongside the TMC Partner Manager in managing the technical product aspects of onboarding new Travel Management Companies (TMC's) and issuers in accordance with company policies and product guidelines (CTS). e.g., discovery calls, trouble-shooting, investigation of reported issues and metrics relating to product performance. •Monitor market trends, competitor offerings, and customer feedback to inform product roadmap and refine propositions •Track product performance across issuing partners and identify opportunities to grow penetration, spend, and share of wallet. •Collaborate with cross-functional product teams, including Delivery, BizOps, Engineering and Implementation services, to facilitate the integration of TMC's into our MA Central Travel Solution. •Support partnership team, account managers and BD colleagues to position MA CTS solution in the European market. •Respond to issuer inquiries regarding product capabilities, workflows, and any product-related questions that extend beyond the scope of our support functions •Resolve Data Flow Issues. Become the escalation contact when identifying any issue in the data flow with the TMC or Vendor. •Lead CTS product with purpose and clarity, navigate ambiguity and provide clear, informed guidance to stakeholders. •Conduct training sessions and provide resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively. •Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers. •Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing any questions or concerns promptly to ensure optimal data matching is achieved in the delivered solution. •Develop & maintain documentation related to onboarding processes, training materials, product documentation and best practices. •Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuous improvement of our Product. All about You/Experience •Bachelor's degree in Business Admin., Computer science, Engineering or any related field. •Minimum of 5 years of experience in commercial cards, travel management (T&E), account management, or a related role with a technical or product focus. •Proven experience in onboarding or training processes, preferably within the travel industry. •Strong understanding of travel management IT systems, process/data flows and tools, ideally with hands on experience gained working in a scheme, travel focused issuer, TMC or travel payment specialist. •Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders such as TMCs, Issuers and corporates. •Strategic outlook with first-hand experience of corporate card and travel spend use cases and an informed perspective on how the European landscape is evolving. •Detail-oriented with strong technical, organizational & project management background. •Ability to work independently & collaboratively in a fast-paced environment. •Ability to manage uncertainty and making informed decisions in situations where information may be incomplete or unclear Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Director, Mergers & Acquisitions London , United Kingdom Apply Now We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion () for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Director, Mergers & Acquisitions OVERVIEW: The Mastercard Operations & Technology (O&T) Mergers & Acquisitions (M&A) Technology team supports the lifecycle of M&A activities, from strategic company/partner evaluation, through due diligence, to the guidance and support of integrations. The M&A Subject Matter Expert (SME)/Architecture team is accountable for overseeing and driving the holistic approach, architecture and solutions for all the technology aspects throughout the lifecycle RESPONSIBILITIES: LEAD TECHNICAL DUE DILIGENCE FOR MASTERCARD ACQUISITIONS AND INVESTMENTS Technical Due Diligence is completed on all potential acquisition target companies. As a M&A technical SME/Architect you will partner with the program manager and be responsible for leading all the technical aspects of this phase. Due diligence includes partnering with the target company, Mastercard Operations Network & Employee Experience, Architecture and Technology, Security, Developer Tools and Experiences, Business Operations, Global Customer Care, Data Strategy/Compliance and M&A program managers to gain a detailed understanding of the technologies, policies, principles and architecture used by the target company. These findings are then reconciled with Mastercard s own policies, principles and technologies to identify where the target company aligns well, and where they fail to meet expected criteria. Following this assessment you will document the observations, recommendations and proposed integration approach, including financials, timeline and headcount requirements. DEVELOP TECHNOLOGY DESIGNS AND APPROACHES TO ACHIEVE SUCCESSFUL BUSINESS INTEGRATION AND REMEDIATION OF ISSUES FOUND DURING DUE DILIGENCE You will partner with internal and external SMEs to ensure the integration meets the minimum policy criteria set by the O&T and M&A functional leads. To achieve this you will define infrastructure, employee experience, cloud and developer strategies, standards, principles and architecture for each integration. This includes the remediation of issues and challenges identified during discovery. The final integration approach will align with Mastercard s own technologies, policies, principles and strategies, whilst also introducing newly acquired tools and processes to Mastercard as appropriate The integration design will include all resource estimates and will be used as the foundation for the integration execution post deal close. PROVIDE EXPERT CONSULTANCY TO THE M&A PROGRAM While you will not be the Program Manager and may also not lead the hands-on technical integration you will partner with the Program team, acquired entities and O&T vertical SMEs as a trusted partner, providing advice and guidance on the technology execution. You will steer the team with technical expertise throughout the integration to completion. ALL ABOUT YOU: TECHNICAL RELATIONSHIP MANAGER Your strong relationships with internal and external technology SMEs are vital to deliver the expert technical consultation required by the M&A program. Being the single interface for the M&A program to the broader technology functions helps simplify how the M&A program engages technologists and provides them an escalation point across all verticals. Your oversight of all activities will allow you to negotiate and steer change on behalf of the M&A program. Your skills will allow you to proactively drive the expansion of existing relationships and the forging of new relationships. TECHNOLOGY DELIVERY Your track record of successfully delivering complex cross-functional projects, teams or committees will be an essential foundation to support technical integration of acquired entities. You will have a breadth of technical expertise at an architectural level across multiple technology domains including network, data center, monitoring, cloud, compute, data, storage, developer experiences, security and employee experience. You will be confident working with new technologies and will have an aptitude that allows you to learn new essentials quickly. Your network of specialist vertical SMEs will allow you to dive deep as required where personal expertise may be lighter; however strong personal expertise in development tools and processes, data, and cloud would be advantageous. EXPERT COMMUNICATOR AND PRESENTER As the M&A technology subject matter expert, you will frequently be the single point of contact for your M&A program and O&T partners. Your organizational skills and extensive experience creating and delivering presentations across all levels, including senior leadership is critical to success in this role. Outside of M&A program delivery you will use your skills and partner relationships to coach and develop technical talent and project teams across Mastercard and new acquisitions, whilst helping to identify top technical talent. ADDITIONAL INFORMATION Travel as required COVID-19 Considerations We value the safety of each member of our community because we know we re all in this together. In many locations, which may change over time, we ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice. In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
23/09/2022
Full time
Director, Mergers & Acquisitions London , United Kingdom Apply Now We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion () for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Director, Mergers & Acquisitions OVERVIEW: The Mastercard Operations & Technology (O&T) Mergers & Acquisitions (M&A) Technology team supports the lifecycle of M&A activities, from strategic company/partner evaluation, through due diligence, to the guidance and support of integrations. The M&A Subject Matter Expert (SME)/Architecture team is accountable for overseeing and driving the holistic approach, architecture and solutions for all the technology aspects throughout the lifecycle RESPONSIBILITIES: LEAD TECHNICAL DUE DILIGENCE FOR MASTERCARD ACQUISITIONS AND INVESTMENTS Technical Due Diligence is completed on all potential acquisition target companies. As a M&A technical SME/Architect you will partner with the program manager and be responsible for leading all the technical aspects of this phase. Due diligence includes partnering with the target company, Mastercard Operations Network & Employee Experience, Architecture and Technology, Security, Developer Tools and Experiences, Business Operations, Global Customer Care, Data Strategy/Compliance and M&A program managers to gain a detailed understanding of the technologies, policies, principles and architecture used by the target company. These findings are then reconciled with Mastercard s own policies, principles and technologies to identify where the target company aligns well, and where they fail to meet expected criteria. Following this assessment you will document the observations, recommendations and proposed integration approach, including financials, timeline and headcount requirements. DEVELOP TECHNOLOGY DESIGNS AND APPROACHES TO ACHIEVE SUCCESSFUL BUSINESS INTEGRATION AND REMEDIATION OF ISSUES FOUND DURING DUE DILIGENCE You will partner with internal and external SMEs to ensure the integration meets the minimum policy criteria set by the O&T and M&A functional leads. To achieve this you will define infrastructure, employee experience, cloud and developer strategies, standards, principles and architecture for each integration. This includes the remediation of issues and challenges identified during discovery. The final integration approach will align with Mastercard s own technologies, policies, principles and strategies, whilst also introducing newly acquired tools and processes to Mastercard as appropriate The integration design will include all resource estimates and will be used as the foundation for the integration execution post deal close. PROVIDE EXPERT CONSULTANCY TO THE M&A PROGRAM While you will not be the Program Manager and may also not lead the hands-on technical integration you will partner with the Program team, acquired entities and O&T vertical SMEs as a trusted partner, providing advice and guidance on the technology execution. You will steer the team with technical expertise throughout the integration to completion. ALL ABOUT YOU: TECHNICAL RELATIONSHIP MANAGER Your strong relationships with internal and external technology SMEs are vital to deliver the expert technical consultation required by the M&A program. Being the single interface for the M&A program to the broader technology functions helps simplify how the M&A program engages technologists and provides them an escalation point across all verticals. Your oversight of all activities will allow you to negotiate and steer change on behalf of the M&A program. Your skills will allow you to proactively drive the expansion of existing relationships and the forging of new relationships. TECHNOLOGY DELIVERY Your track record of successfully delivering complex cross-functional projects, teams or committees will be an essential foundation to support technical integration of acquired entities. You will have a breadth of technical expertise at an architectural level across multiple technology domains including network, data center, monitoring, cloud, compute, data, storage, developer experiences, security and employee experience. You will be confident working with new technologies and will have an aptitude that allows you to learn new essentials quickly. Your network of specialist vertical SMEs will allow you to dive deep as required where personal expertise may be lighter; however strong personal expertise in development tools and processes, data, and cloud would be advantageous. EXPERT COMMUNICATOR AND PRESENTER As the M&A technology subject matter expert, you will frequently be the single point of contact for your M&A program and O&T partners. Your organizational skills and extensive experience creating and delivering presentations across all levels, including senior leadership is critical to success in this role. Outside of M&A program delivery you will use your skills and partner relationships to coach and develop technical talent and project teams across Mastercard and new acquisitions, whilst helping to identify top technical talent. ADDITIONAL INFORMATION Travel as required COVID-19 Considerations We value the safety of each member of our community because we know we re all in this together. In many locations, which may change over time, we ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice. In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
