True Track Software

About the Role We are looking for a motivated Support Desk Operative to join our growing team. This role is focused on providing excellent technical and customer support for our Pyramid Dealer Management System (DMS). Pyramid DMS is a comprehensive cloud hosted business management solution covering: - Unit Sales CRM Accounts & Administration Stock Control Workshop Management Workshop Tech App We specialise in supporting businesses across the Motorcycle, Agricultural, Caravan, and Groundcare industries - making this an exciting opportunity to develop broad technical and sector knowledge. You don't need prior experience with Pyramid - full training will be provided. What matters is your IT support background, your ability to pick up new systems quickly, and your enthusiasm for helping end-users solve problems. The role is primarily hybrid (3 days in the office, 2 days from home), but we are also happy to consider candidates who prefer to be fully office-based. There may be opportunities for occasional on-site support and training visits - a full UK driving licence would be beneficial if you'd like to take part in these, but it is not essential. Key Responsibilities Provide 1st line support for users of Pyramid DMS, via phone, email, and remote access tools Troubleshoot issues across accounts, stock control, workshop, and sales modules Support customers using stock control systems, POS equipment, and reporting tools Manage support tickets, ensuring queries are resolved promptly and effectively Assist with data handling, reporting, and system setup (Excel and similar tools) (Optional) Deliver on-site customer support and training sessions if comfortable doing so Escalate complex issues to the senior support team when necessary Deliver excellent customer service, ensuring users feel supported and valued Skills & Experience Previous experience in an IT support desk / helpdesk role (1st or 2nd line) Strong working knowledge of Microsoft Excel Experience with stock control systems, ERP software, or POS equipment is highly desirable Accounting knowledge/experience would be advantageous Confident communicator, both verbal and written, with strong problem-solving skills Full UK driving licence beneficial (only required for optional site visits) Ability to work independently as well as part of a team Enthusiasm to learn and become an expert in Pyramid DMS What We Offer £28,000 / £30,000 starting salary Hybrid working - 3 days in the office, 2 days working from home (or fully office-based if preferred) 25 days holiday plus bank holidays Company pension scheme Full training and career development opportunities to grow within the business

Software Installation Engineer Salary: £30,000 - £40,000 (DoE) Benefits: Company car or car allowance (your choice), travel and overnight expenses covered, 25 days holiday + bank holidays, £25 nightly bonus , company pension scheme, training and career development Location: Field-based with travel across the UK (hybrid office work when not on-site) Hours: Monday-Friday, 8:30am - 5:30pm (flexibility required for travel) About the Role We are seeking a skilled and proactive Installation Engineer to join our team, working with our Pyramid Dealer Management System (DMS). Pyramid DMS is a comprehensive business management solution covering:- Accounts & Administration Stock Control Order Processing Workshop Management Vehicle Sales & CRM eCommerce Integration Clover Payment Terminals Integration Our customers operate across the Motorcycle, Agricultural, Caravan, and Groundcare industries, so this is a varied and exciting role with opportunities to work across multiple sectors. As an Installation Engineer, you'll be responsible for installing, configuring, and training customers on Pyramid DMS at their sites, ensuring a smooth setup and handover. When you're not in the field, you'll work with our Support Desk team, helping customers remotely and gaining deeper product knowledge. Key Responsibilities Install and configure Pyramid DMS at customer sites across the UK Deliver customer training sessions across system modules (Accounts, Stock, Workshop, Sales & CRM) Import and validate customer data during system implementation Provide on-site technical support during and after go-live Work with the Support Desk team when not in the field, providing remote assistance to customers Collaborate with the wider support team to ensure smooth customer handover post-installation Travel across the UK, including occasional overnight stays (expenses covered) Maintain excellent customer relationships and represent the company professionally at all times Skills & Experience Previous experience in a software installation, implementation, or technical support role Strong technical skills, with excellent knowledge of Microsoft Excel Experience with MySQL database manipliation would be advantageous Experience with ERP, stock control systems, or POS equipment highly desirable Accounting knowledge/experience would be advantageous Excellent communication and training delivery skills Self-motivated, organised, and comfortable working independently on-site or in the office Full UK driving licence (essential) Willingness to travel extensively and stay overnight when required Training & Development You don't need prior experience with Pyramid DMS - full training will be provided. This includes shadowing an experienced True Track engineer in the field, ensuring you gain hands-on knowledge before taking on installations independently. You'll continue to be supported with mentoring and professional development throughout your career. What We Offer £30,000 - £40,000 salary, depending on age and experience Choice of company car or car allowance if you prefer to use your own vehicle Travel and overnight expenses fully covered £25 nightly bonus for each night spent away on customer installations 25 days holiday plus bank holidays Company pension scheme Full training and career development opportunities to grow within the business