Principal Service Desk As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service excellence across our managed services. This role is ideal for someone with deep Azure experience, a strong customer focus, and a passion for developing others while maintaining hands-on technical involvement. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Job Description below: Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure Engineers and Technical Leads when needed. Support the design, deployment, and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in developing and enforcing operational best practices and documentation. Participate in technical reviews, knowledge sharing, and internal training sessions. Support the onboarding of new customers and services into the managed support model. Technical Expertise Strong knowledge of Microsoft Azure, including: Azure Virtual Machines, Networking, Storage, and Identity (Azure AD) Azure Backup, Site Recovery, and hybrid cloud configurations Infrastructure as Code (ARM, Bicep, or Terraform) Experience with virtualization platforms (VMware, Hyper-V) Proficient in Scripting and automation (PowerShell, Azure CLI) Solid understanding of networking fundamentals (DNS, VPN, Firewalls) Familiarity with monitoring and security tools (Azure Monitor, SCOM, OMS) Professional Experience Significant experience in a senior support role within a Managed Services Provider (MSP) or enterprise IT environment. Demonstrated ability to resolve complex technical issues and mentor junior staff. Experience working in a structured support environment with defined SLAs and escalation paths. Certifications (Preferred) Microsoft Certified: Azure Administrator Associate or equivalent Microsoft Certified: Azure Solutions Architect (desirable) ITIL Foundation or higher SC Clearance (or eligibility to obtain) Soft Skills Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Proactive, self-motivated, and collaborative Able to explain technical concepts clearly to both technical and non-technical audiences Career Development Access to Microsoft certification programs and exam vouchers Online training via Pluralsight Opportunities to progress into Azure Engineering, Technical Lead, or Consulting roles Work Environment Primarily home-based with occasional travel to customer sites and the London office Flexible working arrangements and a collaborative team culture Salary: £35k - £37k This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
10/09/2025
Full time
Principal Service Desk As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service excellence across our managed services. This role is ideal for someone with deep Azure experience, a strong customer focus, and a passion for developing others while maintaining hands-on technical involvement. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Job Description below: Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure Engineers and Technical Leads when needed. Support the design, deployment, and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in developing and enforcing operational best practices and documentation. Participate in technical reviews, knowledge sharing, and internal training sessions. Support the onboarding of new customers and services into the managed support model. Technical Expertise Strong knowledge of Microsoft Azure, including: Azure Virtual Machines, Networking, Storage, and Identity (Azure AD) Azure Backup, Site Recovery, and hybrid cloud configurations Infrastructure as Code (ARM, Bicep, or Terraform) Experience with virtualization platforms (VMware, Hyper-V) Proficient in Scripting and automation (PowerShell, Azure CLI) Solid understanding of networking fundamentals (DNS, VPN, Firewalls) Familiarity with monitoring and security tools (Azure Monitor, SCOM, OMS) Professional Experience Significant experience in a senior support role within a Managed Services Provider (MSP) or enterprise IT environment. Demonstrated ability to resolve complex technical issues and mentor junior staff. Experience working in a structured support environment with defined SLAs and escalation paths. Certifications (Preferred) Microsoft Certified: Azure Administrator Associate or equivalent Microsoft Certified: Azure Solutions Architect (desirable) ITIL Foundation or higher SC Clearance (or eligibility to obtain) Soft Skills Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Proactive, self-motivated, and collaborative Able to explain technical concepts clearly to both technical and non-technical audiences Career Development Access to Microsoft certification programs and exam vouchers Online training via Pluralsight Opportunities to progress into Azure Engineering, Technical Lead, or Consulting roles Work Environment Primarily home-based with occasional travel to customer sites and the London office Flexible working arrangements and a collaborative team culture Salary: £35k - £37k This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service excellence across our managed services. This role is ideal for someone with deep Azure experience, a strong customer focus, and a passion for developing others while maintaining hands-on technical involvement. Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure Engineers and Technical Leads when needed. Support the design, deployment, and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in developing and enforcing operational best practices and documentation. Participate in technical reviews, knowledge sharing, and internal training sessions. Support the onboarding of new customers and services into the managed support model. Technical Expertise Strong knowledge of Microsoft Azure, including: Azure Virtual Machines, Networking, Storage, and Identity (Azure AD) Azure Backup, Site Recovery, and hybrid cloud configurations Infrastructure as Code (ARM, Bicep, or Terraform) Experience with virtualization platforms (VMware, Hyper-V) Proficient in Scripting and automation (PowerShell, Azure CLI) Solid understanding of networking fundamentals (DNS, VPN, Firewalls) Familiarity with monitoring and security tools (Azure Monitor, SCOM, OMS) Professional Experience Significant experience in a senior support role within a Managed Services Provider (MSP) or enterprise IT environment. Demonstrated ability to resolve complex technical issues and mentor junior staff. Experience working in a structured support environment with defined SLAs and escalation paths. Certifications (Preferred) Microsoft Certified: Azure Administrator Associate or equivalent Microsoft Certified: Azure Solutions Architect (desirable) ITIL Foundation or higher SC Clearance (or eligibility to obtain) Soft Skills Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Proactive, self-motivated, and collaborative Able to explain technical concepts clearly to both technical and non-technical audiences Career Development Access to Microsoft certification programs and exam vouchers Online training via Pluralsight Opportunities to progress into Azure Engineering, Technical Lead, or Consulting roles Work Environment Primarily home-based with occasional travel to customer sites and the London office Flexible working arrangements and a collaborative team culture This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
10/09/2025
Full time
As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service excellence across our managed services. This role is ideal for someone with deep Azure experience, a strong customer focus, and a passion for developing others while maintaining hands-on technical involvement. Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure Engineers and Technical Leads when needed. Support the design, deployment, and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in developing and enforcing operational best practices and documentation. Participate in technical reviews, knowledge sharing, and internal training sessions. Support the onboarding of new customers and services into the managed support model. Technical Expertise Strong knowledge of Microsoft Azure, including: Azure Virtual Machines, Networking, Storage, and Identity (Azure AD) Azure Backup, Site Recovery, and hybrid cloud configurations Infrastructure as Code (ARM, Bicep, or Terraform) Experience with virtualization platforms (VMware, Hyper-V) Proficient in Scripting and automation (PowerShell, Azure CLI) Solid understanding of networking fundamentals (DNS, VPN, Firewalls) Familiarity with monitoring and security tools (Azure Monitor, SCOM, OMS) Professional Experience Significant experience in a senior support role within a Managed Services Provider (MSP) or enterprise IT environment. Demonstrated ability to resolve complex technical issues and mentor junior staff. Experience working in a structured support environment with defined SLAs and escalation paths. Certifications (Preferred) Microsoft Certified: Azure Administrator Associate or equivalent Microsoft Certified: Azure Solutions Architect (desirable) ITIL Foundation or higher SC Clearance (or eligibility to obtain) Soft Skills Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Proactive, self-motivated, and collaborative Able to explain technical concepts clearly to both technical and non-technical audiences Career Development Access to Microsoft certification programs and exam vouchers Online training via Pluralsight Opportunities to progress into Azure Engineering, Technical Lead, or Consulting roles Work Environment Primarily home-based with occasional travel to customer sites and the London office Flexible working arrangements and a collaborative team culture This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
Working into the Service Design and Architecture Lead within the Managed Services portfolio, the Service Design and Transition Manager has responsibility for service design and transition activity of Client Service functions, which enable and support the delivery of high-quality service to end users in line with business requirements. Ensuring that design standards, design governance, and priorities are managed in order to ensure business as usual activity whilst delivering agreed, specific transformation deliverables which secure the stability and sustainability of the service against the demand profile and assigned budget. Key Responsibilities - within Methods Portfolio Delivery Supporting Methods business strategy for creation and enduring delivery of Portfolio Offerings for Service Management Responsible for knowledge management activities in the support of Service Design and Transition activity to delivering Managed Services Input into skills management activities in the support of Service Design and Transition aligned to delivering Managed Services Provide opportunities for business growth by providing collateral aligned with Methods bid strategy for Managed Services Responsible for Service Design and Transition activities when utilised within client delivery Key Responsibilities - within Client Delivery The Service Design and Transition Manager is responsible for the management of changes to live service, be that via the introduction, amendment, or retirement of services. Reviews incoming capabilities and determines whether they are fit for purpose, assessing readiness against agreed service acceptance criteria. Works with project teams, navigating them and their capability through the single path to live and into live service. Coordinates and controls go-live, early-life support and service acceptance. Responsible for ensuring that the path to live and the acceptance criteria are understood by wider operations. Ensures that any changes to live services are carried out in a controlled fashion Ensures that any changes are efficient and effective by following the standard, industrialised approach Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard service models and the consideration of non-functional requirements during on-boarding Works alongside the project and delivery teams to assemble the collateral needed for the Impact Phase Runs the Impact Assessment exercise and ensuring that the necessary actions are identified Commissions and coordinates the build activities required from specialist functions (eg Tooling, Service Design, Service Operations) Plans, tracks, and reports on Knowledge Transfer from delivery to support teams Liaises with Live Services and project teams for the fulfilment of Acceptance into Service criteria Raises Requests for Change (RFC) in the ITSM toolset Controls and coordinates the Go/No Go and Key Decision Points Manages Early Life Support arrangements Coordinates with Live Services around final closedown & handover activities Essential Skills Demonstrable qualifications and experience working and practicing ITIL Service Design/Architecture and Service Transition Management Knowledge of the ITSM toolset (preferable directly with ServiceNow, Confluence & Jira tools) Solid and evidenced experience of working in complex environments and ideally with Agile experience. Strong written, verbal and communication skills Excellent attention to detail Ability to work with stakeholders at all levels within the organisation. Able to drive agenda with SMEs and key stakeholders. Self-motivated and driven and can work with minimal supervision. Ability to work under pressure and meet deadlines while handling multiple tasks. Proficient in Microsoft Suite including, Word, PowerPoint, Excel Must be eligible for BPSS clearance Bonus Skills Public sector experience Qualifications and experience in any additional IT best practice frameworks and standards such as ISO20000, SAFe, MOF 4.0, LEAN and Lean Six Sigma, COBIT, TOGAF In conjunction with the Service Transition and Release Manager, responsible for onboarding and offboarding of Service Design Practice community resources. Conduct impact assessments and evaluate new demand requests providing a clear response of effort and impacted areas.
05/11/2021
Full time
Working into the Service Design and Architecture Lead within the Managed Services portfolio, the Service Design and Transition Manager has responsibility for service design and transition activity of Client Service functions, which enable and support the delivery of high-quality service to end users in line with business requirements. Ensuring that design standards, design governance, and priorities are managed in order to ensure business as usual activity whilst delivering agreed, specific transformation deliverables which secure the stability and sustainability of the service against the demand profile and assigned budget. Key Responsibilities - within Methods Portfolio Delivery Supporting Methods business strategy for creation and enduring delivery of Portfolio Offerings for Service Management Responsible for knowledge management activities in the support of Service Design and Transition activity to delivering Managed Services Input into skills management activities in the support of Service Design and Transition aligned to delivering Managed Services Provide opportunities for business growth by providing collateral aligned with Methods bid strategy for Managed Services Responsible for Service Design and Transition activities when utilised within client delivery Key Responsibilities - within Client Delivery The Service Design and Transition Manager is responsible for the management of changes to live service, be that via the introduction, amendment, or retirement of services. Reviews incoming capabilities and determines whether they are fit for purpose, assessing readiness against agreed service acceptance criteria. Works with project teams, navigating them and their capability through the single path to live and into live service. Coordinates and controls go-live, early-life support and service acceptance. Responsible for ensuring that the path to live and the acceptance criteria are understood by wider operations. Ensures that any changes to live services are carried out in a controlled fashion Ensures that any changes are efficient and effective by following the standard, industrialised approach Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard service models and the consideration of non-functional requirements during on-boarding Works alongside the project and delivery teams to assemble the collateral needed for the Impact Phase Runs the Impact Assessment exercise and ensuring that the necessary actions are identified Commissions and coordinates the build activities required from specialist functions (eg Tooling, Service Design, Service Operations) Plans, tracks, and reports on Knowledge Transfer from delivery to support teams Liaises with Live Services and project teams for the fulfilment of Acceptance into Service criteria Raises Requests for Change (RFC) in the ITSM toolset Controls and coordinates the Go/No Go and Key Decision Points Manages Early Life Support arrangements Coordinates with Live Services around final closedown & handover activities Essential Skills Demonstrable qualifications and experience working and practicing ITIL Service Design/Architecture and Service Transition Management Knowledge of the ITSM toolset (preferable directly with ServiceNow, Confluence & Jira tools) Solid and evidenced experience of working in complex environments and ideally with Agile experience. Strong written, verbal and communication skills Excellent attention to detail Ability to work with stakeholders at all levels within the organisation. Able to drive agenda with SMEs and key stakeholders. Self-motivated and driven and can work with minimal supervision. Ability to work under pressure and meet deadlines while handling multiple tasks. Proficient in Microsoft Suite including, Word, PowerPoint, Excel Must be eligible for BPSS clearance Bonus Skills Public sector experience Qualifications and experience in any additional IT best practice frameworks and standards such as ISO20000, SAFe, MOF 4.0, LEAN and Lean Six Sigma, COBIT, TOGAF In conjunction with the Service Transition and Release Manager, responsible for onboarding and offboarding of Service Design Practice community resources. Conduct impact assessments and evaluate new demand requests providing a clear response of effort and impacted areas.
Methods are currently seeking recruiting for an ITSM-focused Delivery Manager/Project Manager to join on a permanent basis. This will initially be considered a remote position due to current coronavirus conditions, however applicants should be willing to attend onsite in Farringdon/Victoria when required on an ad-hoc basis. Methods: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Requirement: As a Delivery Manager/Project Manager you'll be involved in driving major Transformation for Methods' Service Management clients, operating in either Agile, Waterfall or Hybrid environments and able to call on your expertise to support delivery of service. We have an immediate assignment available where the post holder will be responsible for ensuring that our skilled, multidisciplinary Programme team utilise an Agile methodology to deliver one of our clients' Strategic Technology & Support Programmes. This will be done by ensuring the Programme team adopts agile/lean tools and techniques, helping the team to self-organise and removing obstacles that may impede their ability to deliver value. It will also include senior client stakeholder management, project problem solving, creative strategising and is likely to suit individuals with a project management background and broad breadth of experience. Applicants should have a solid background in managing multi-disciple delivery squads, handling multiple priorities, managing conflict, and influencing to ensure consistent and continuous high-quality delivery. This will be well suited for candidates with experience in operating on programmes/projects in complex organisations in a Delivery Manager, Project Manager or Senior SCRUM Master role. The role will be responsible for the following activities: Establishing the appropriate adoption of Agile Practices and Scrum-based Methodology Supporting the Programme Team to ensure continuous, incremental delivery of business value Driving and facilitating sprint Agile ceremonies - ensuring that they are aligned to best practice ie Daily Stand Up, Sprint Planning, Sprint Review, Sprint Retrospectives Removing impediments to the Development Team's progress Owning, tracking and updating metrics which illustrate team progress and performance Assisting in reporting to the Programme Board and engaging with Programme Sponsors Working with the Business Analysts to ensure that the Product Backlog is healthy and that Backlog Refinement is being utilised to ensure clarity of requirements Utilising Agile Methodology to identify opportunities for team improvement Essential Skills: At least 3+ years' experience working as a Scrum Master/Delivery Manager/Project Manager within an agile or waterfall environment. Applied knowledge of an Agile framework (Scrum, Kanban) Experience owning scrum processes (running stand-ups, sprint planning, etc.). Experience with JIRA/Atlassian administration (Confluence, workflows, dashboards, reporting) Strong investigation and analytical skills demonstrating the ability to approach complex problems. Experience working in complex Programme/Project environments Strong written, verbal and communication skills Excellent attention to detail Ability to work with stakeholders at all levels within the organisation. Self-motivated and driven and can work with minimal supervision. Ability to work under pressure and meet deadlines while handling multiple tasks. Proficient in Microsoft Suite including, Word, PowerPoint, Excel Bonus Skills: Experience working in an IT Service Management environment Security Cleared Qualifications and experience in any additional IT best practice frameworks and standards such as ISO20000, SAFe, MOF 4.0, LEAN and Lean Six Sigma, COBIT, TOGAF
05/11/2021
Full time
Methods are currently seeking recruiting for an ITSM-focused Delivery Manager/Project Manager to join on a permanent basis. This will initially be considered a remote position due to current coronavirus conditions, however applicants should be willing to attend onsite in Farringdon/Victoria when required on an ad-hoc basis. Methods: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Requirement: As a Delivery Manager/Project Manager you'll be involved in driving major Transformation for Methods' Service Management clients, operating in either Agile, Waterfall or Hybrid environments and able to call on your expertise to support delivery of service. We have an immediate assignment available where the post holder will be responsible for ensuring that our skilled, multidisciplinary Programme team utilise an Agile methodology to deliver one of our clients' Strategic Technology & Support Programmes. This will be done by ensuring the Programme team adopts agile/lean tools and techniques, helping the team to self-organise and removing obstacles that may impede their ability to deliver value. It will also include senior client stakeholder management, project problem solving, creative strategising and is likely to suit individuals with a project management background and broad breadth of experience. Applicants should have a solid background in managing multi-disciple delivery squads, handling multiple priorities, managing conflict, and influencing to ensure consistent and continuous high-quality delivery. This will be well suited for candidates with experience in operating on programmes/projects in complex organisations in a Delivery Manager, Project Manager or Senior SCRUM Master role. The role will be responsible for the following activities: Establishing the appropriate adoption of Agile Practices and Scrum-based Methodology Supporting the Programme Team to ensure continuous, incremental delivery of business value Driving and facilitating sprint Agile ceremonies - ensuring that they are aligned to best practice ie Daily Stand Up, Sprint Planning, Sprint Review, Sprint Retrospectives Removing impediments to the Development Team's progress Owning, tracking and updating metrics which illustrate team progress and performance Assisting in reporting to the Programme Board and engaging with Programme Sponsors Working with the Business Analysts to ensure that the Product Backlog is healthy and that Backlog Refinement is being utilised to ensure clarity of requirements Utilising Agile Methodology to identify opportunities for team improvement Essential Skills: At least 3+ years' experience working as a Scrum Master/Delivery Manager/Project Manager within an agile or waterfall environment. Applied knowledge of an Agile framework (Scrum, Kanban) Experience owning scrum processes (running stand-ups, sprint planning, etc.). Experience with JIRA/Atlassian administration (Confluence, workflows, dashboards, reporting) Strong investigation and analytical skills demonstrating the ability to approach complex problems. Experience working in complex Programme/Project environments Strong written, verbal and communication skills Excellent attention to detail Ability to work with stakeholders at all levels within the organisation. Self-motivated and driven and can work with minimal supervision. Ability to work under pressure and meet deadlines while handling multiple tasks. Proficient in Microsoft Suite including, Word, PowerPoint, Excel Bonus Skills: Experience working in an IT Service Management environment Security Cleared Qualifications and experience in any additional IT best practice frameworks and standards such as ISO20000, SAFe, MOF 4.0, LEAN and Lean Six Sigma, COBIT, TOGAF
Methods are currently looking for a content designer on a contract basis for a government programme. Content Designer Client: UK Government Remote working Day rate: £400 OUTSIDE IR35 Contract 3 - 6 months with scope to extend further Essential Substantial experience of content design for the web, with proven ability to create usable and accessible content which is accurate, timely, high quality and conforms to style. Substantial experience of working in a multidisciplinary team in an agile development environment, and therefore at ease with rapidly changing deadlines, workloads and goals. Able to produce digital content that is accurate, timely, relevant, easy to understand, search engine optimised and written to style. Demonstrable knowledge and passion for user centered design practices for public facing and internal services and applications. Able to understand user needs by analysing user research findings and analytics data. Confident in writing actionable content for transactional services to meet those needs. Able to use analytical and problem-solving skills to help the team solve design problems and challenge assumptions. Understand how a digital service should address the needs of all possible users so that no one is excluded, with particular reference to accessibility and assisted digital. Exceptional skills in convincing people that user needs should guide how information is presented. Confident in explaining decisions to stakeholders who don't understand web usability or user centered design. Experience of working on GOV.UK and other government services Desirable Strong understanding of the Government Digital Service's Design Principles and Digital Service Standard. Proficient in editing with Markdown, editing in HTML and using GitHub. Experience of using prototyping tools to develop and test content in context. Know how and when to use different prototyping techniques to make and test design hypotheses in rapid iteration. Able to contribute to areas beyond the usual boundaries of the discipline, for example helping the team understand the service's legal and regulatory environment.
05/11/2021
Contractor
Methods are currently looking for a content designer on a contract basis for a government programme. Content Designer Client: UK Government Remote working Day rate: £400 OUTSIDE IR35 Contract 3 - 6 months with scope to extend further Essential Substantial experience of content design for the web, with proven ability to create usable and accessible content which is accurate, timely, high quality and conforms to style. Substantial experience of working in a multidisciplinary team in an agile development environment, and therefore at ease with rapidly changing deadlines, workloads and goals. Able to produce digital content that is accurate, timely, relevant, easy to understand, search engine optimised and written to style. Demonstrable knowledge and passion for user centered design practices for public facing and internal services and applications. Able to understand user needs by analysing user research findings and analytics data. Confident in writing actionable content for transactional services to meet those needs. Able to use analytical and problem-solving skills to help the team solve design problems and challenge assumptions. Understand how a digital service should address the needs of all possible users so that no one is excluded, with particular reference to accessibility and assisted digital. Exceptional skills in convincing people that user needs should guide how information is presented. Confident in explaining decisions to stakeholders who don't understand web usability or user centered design. Experience of working on GOV.UK and other government services Desirable Strong understanding of the Government Digital Service's Design Principles and Digital Service Standard. Proficient in editing with Markdown, editing in HTML and using GitHub. Experience of using prototyping tools to develop and test content in context. Know how and when to use different prototyping techniques to make and test design hypotheses in rapid iteration. Able to contribute to areas beyond the usual boundaries of the discipline, for example helping the team understand the service's legal and regulatory environment.
Methods is recruiting for a Software Development Lead with Strong full stack on Azure, Java/NodeJS, IDAM experience (OAuth/OIDC etc), bonus if you've worked with COTS (Okta/ForgeRock etc). Location: National - Split between on site and home working as required. Travel: The post holder will be home-based but, but you need to be able to travel & co-locate with customers if required Key Responsibilities Lead project teams, delivering high quality software through the agile process. Lead on the architectural design of projects. Help define and maintain best practices. Communicate with non-technical stakeholders and be able to explain technical issues to them. Be involved in winning new work, assist with writing bids and presenting at pitches. Be part of the recruitment process. Mentoring and supporting other developers. Lead and participate in community events Carry out regular 1-2-1 reviews with each report Carry out annual reviews for each report Provide mentorship and guidance Approve timecards, expenses and leave Feed in to pay reviews Manage performance of underperforming reports Key Requirements Extensive experience with at least one of Java or NodeJS. Extensive experience of software testing best practices (TDD, BDD) Extensive experience of using version control (Git, Github) Extensive experience with common software architectures (OOP, MVC) and database solutions Extensive experience with principles of continuous integration and deployment Experience with cloud platforms (AWS, Azure, GCP) Experience with IDAM strategies (OAuth, OIDC) Extensive experience in agile ways of working and the associated tools Openness to new technologies and willingness to keep learning Good communication and problem-solving skills Willingness to travel as required Experience managing small teams Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - office parties, pizza Friday and commitment to charitable causes Time off 25 days a year
01/10/2021
Full time
Methods is recruiting for a Software Development Lead with Strong full stack on Azure, Java/NodeJS, IDAM experience (OAuth/OIDC etc), bonus if you've worked with COTS (Okta/ForgeRock etc). Location: National - Split between on site and home working as required. Travel: The post holder will be home-based but, but you need to be able to travel & co-locate with customers if required Key Responsibilities Lead project teams, delivering high quality software through the agile process. Lead on the architectural design of projects. Help define and maintain best practices. Communicate with non-technical stakeholders and be able to explain technical issues to them. Be involved in winning new work, assist with writing bids and presenting at pitches. Be part of the recruitment process. Mentoring and supporting other developers. Lead and participate in community events Carry out regular 1-2-1 reviews with each report Carry out annual reviews for each report Provide mentorship and guidance Approve timecards, expenses and leave Feed in to pay reviews Manage performance of underperforming reports Key Requirements Extensive experience with at least one of Java or NodeJS. Extensive experience of software testing best practices (TDD, BDD) Extensive experience of using version control (Git, Github) Extensive experience with common software architectures (OOP, MVC) and database solutions Extensive experience with principles of continuous integration and deployment Experience with cloud platforms (AWS, Azure, GCP) Experience with IDAM strategies (OAuth, OIDC) Extensive experience in agile ways of working and the associated tools Openness to new technologies and willingness to keep learning Good communication and problem-solving skills Willingness to travel as required Experience managing small teams Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - office parties, pizza Friday and commitment to charitable causes Time off 25 days a year
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