Vanquis

Vanquis is seeking an Application Support Analyst to support key platforms including Salesforce, Genesys, and MuleSoft. In this role, you will investigate complex issues, perform root cause analysis, and work with engineering teams to improve system reliability. The ideal candidate will have experience in application support and integration systems, managing incidents using ITSM and Azure DevOps. The position offers a hybrid working pattern and a variety of employee benefits, including enhanced family leave and financial wellbeing support.

Title: Application Support Analyst Contract Type: Permanent Location: Bradford, Chatham, Petersfield Working Pattern: Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible. We Offer Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays. Pension: Up to 10% employer contribution. Family Leave: Enhanced maternity and 4 weeks' paternity from day one, shared parental leave, paid neonatal care leave and support for adoption and surrogacy. Fertility Support: Paid time off for fertility treatment and appointments, available to birth parents and partners, with confidential support and flexible adjustments where needed. Workations: Work abroad for up to 20 days a year in approved countries. Birthday Leave: Your birthday off-paid. Learning: Access to LinkedIn Learning for all colleagues. Financial Wellbeing: Free Snoop Premium subscription. Healthcare: Self pay Denplan & optional Private Medical Insurance. The Role We're looking for an Application Support Analyst to support key platforms including Salesforce, Genesys, MuleSoft, GoAnywhere (MFT/SFTP), and Sumo Logic. You'll investigate complex issues, perform root cause analysis, and support systems across application, integration, and data layers. Working closely with engineering teams, you'll help resolve defects and improve system reliability. As an Application Support Analyst, you will: Provide technical application support, owning incidents from investigation through to resolution and root cause analysis. Troubleshoot issues across Salesforce, MuleSoft APIs, GoAnywhere (MFT/SFTP), and Genesys platforms. Monitor system health and analyse logs, API payloads, and dashboards (Sumo Logic) to identify failures and performance issues. Manage incidents, defects, and changes using ITSM and Azure DevOps, ensuring timely resolution aligned to business priorities. Collaborate with engineering teams to resolve issues, improve reliability, and implement long term fixes. What We're Looking For Experience in application support, integration support, or a similar technical role. Proven background supporting business critical systems with multiple integrations. Hands on experience working with enterprise platforms and integration ecosystems. Strong experience in incident and problem management within production environments. Vanquis Bank is an Equal Opportunity Employer We value everyone's unique background, identity and experience, and we're committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact and we'll be happy to help.

Posted Monday 18 May 2026 at 01:00 Expires Tuesday 2 June 2026 at 00:59 Title Business Analyst Contract Type Permanent Location London, Chatham, Bradford, Petersfield Working Pattern Hybrid (usually a couple of days a week in the office). We welcome part time and flexible arrangements and will aim to match your current flexibility where possible. What We Offer We care about your wellbeing, not just your work. Our benefits are designed to support your life, your health and your growth: Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays. Pension: Up to 10% employer contribution. Family Leave: Enhanced maternity and 4 weeks' paternity from day one, shared parental leave, paid neonatal care leave and support for adoption and surrogacy. Fertility Support: Paid time off for fertility treatment and appointments, available to birth parents and partners, with confidential support and flexible adjustments where needed. Workations: Work abroad for up to 20 days a year in approved countries. Birthday Leave: Your birthday off-paid. Learning: Access to LinkedIn Learning for all colleagues. Financial Wellbeing: Free Snoop Premium subscription. Healthcare: Self-pay Denplan & optional Private Medical Insurance. The Role As a Business Analyst, you will play a key role in shaping solutions that support our Group goals and future strategy. Working across projects and programmes, you will gather, analyse, and manage business requirements throughout the discovery and delivery lifecycle, ensuring solutions meet business needs and deliver value. You will collaborate with stakeholders to understand business challenges, support the delivery of new processes and system solutions, and contribute to the continuous improvement of our Business Analysis practice. Discover, analyse, and define business needs, translating them into clear requirements and effective solutions aligned to business objectives. Engage and collaborate with stakeholders across the business to gather, validate, and manage business, functional, non functional, and data requirements. Analyse existing processes, data flows, and reporting capabilities to identify opportunities for improved efficiency, automation, and data quality. Support the delivery of change initiatives through process modelling, impact analysis, testing, implementation support, and documentation aligned to governance standards. Contribute to continuous improvement within the Business Analysis practice, including mentoring colleagues, maintaining quality standards, and developing best practice approaches. What We're Looking For Proven experience working as a Business Analyst within complex change environments, ideally in a regulated industry. Strong experience gathering, analysing, and documenting business and data requirements across the full project delivery lifecycle. Good understanding of Business Analysis methodologies and delivery approaches including Agile, Scrum, and/or Prince2. Strong data analysis skills, including experience with SQL, data modelling, reporting, and visualisation tools such as Power BI, Snowflake, or ETL platforms. Excellent stakeholder management, problem solving, and communication skills, with the ability to translate complex data and business needs into actionable insights and solutions. How We Hire We use AI to help organise applications and surface early matches, but all decisions are made by humans. Please apply authentically - especially during interviews. If you need assistive technology or reasonable adjustments (including the use of AI tools), please let the Talent Acquisition team know in advance and we'll be happy to support you. Where we have reason to believe AI has been used inappropriately, we reserve the right to withdraw a candidate from the recruitment process. Pre Employment Checks Any offer made will be subject to standard background checks, including credit, fraud and employment references. Due to the regulated nature of our business, additional checks may apply. Equal Opportunity Vanquis Bank is an Equal Opportunity Employer. We value everyone's unique background, identity and experience, and we're committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact and we'll be happy to help.

Vanquis is seeking a Business Analyst to shape solutions that support our Group goals and future strategy. This role involves gathering and managing business requirements and ensuring solutions meet business needs and deliver value. The ideal candidate will have experience in complex change environments, strong analytical skills, and a good understanding of Agile methodologies. The benefits include flexible working arrangements and comprehensive support for wellbeing.

Lead Analyst, Credit Risk Cards Originations London, UK • Chatham, UK • Bradford, UK Job Description Lead Credit Risk Analyst, Credit Cards Originations Contract Type: Permanent Full Time Location: Bradford, Chatham, Petersfield or London Working Pattern: Hybrid (usually one day a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible. What We Offer We care about your wellbeing, not just your work. Our benefits are designed to support your life, your health and your growth: Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays. Pension: Up to 10% employer contribution. Enhanced Leave: Enhanced maternity (post-probation), 4 weeks' paternity, and paid neonatal & carers leave. Workations: Work abroad for up to 20 days a year in approved countries. Birthday Leave: Your birthday off-paid. Learning: Access to LinkedIn Learning for all colleagues. Financial Wellbeing: Free Snoop Premium subscription. Healthcare: Self-pay Denplan & optional Private Medical Insurance. The Role Are you passionate about turning data into powerful business decisions? At Vanquis, we're looking for a Lead Credit Risk Analyst to shape the future of our New Business Strategies. You'll focus primarily on our Credit Cards portfolio, developing and enhancing our origination strategies and reporting. In this key role, you'll use data-driven insight to design, implement and refine originations strategies that balance risk and opportunity. You'll dive deep into customer decisioning across multiple products, becoming a subject matter expert in how we assess applications and support responsible growth. With a strong emphasis on reporting and performance monitoring, you'll ensure our strategies stay sharp, effective and aligned with business goals. If you're ready to make a measurable impact across diverse portfolios in a dynamic, data-rich environment, this role is your opportunity to lead with insight and innovation. As a Lead Credit Risk Analyst, you will: Develop expert understanding of new business originations, including all aspects of decisioning and customer touch points. Regular reporting & monitoring to ensure risk strategies are effective. Support the optimisation of lending decisions through test and learn initiatives to identify champion strategies.Support business growth and portfolio profitability while ensuring a balance between risk, reward and responsible lending, and controlling credit quality and performance. Ensure lending decisions are accurate and appropriate through close tracking and monitoring. Perform inquisitive and innovative analysis and provide logical recommendations resulting in customer and /or business benefits. Deliver complex analytical/data driven projects fully incorporating Customer and business implications throughout.Support the automation of MI and processes to maximise integration, effectiveness and efficiency. What We're Looking For 5+ years' experience in an analytical role, within a Credit Risk environment. Experience of strategy optimisation or scorecard cut-off setting. Excellent communication skills, written and verbal. Experience working to a high level of detail and accuracy. Knowledge of Consumer Lending products such as Credit cards, Loans or Vehicle Finance. Confidently present analysis, recommendations, and strategic insights to senior stakeholders and governance forums, ensuring complex information is communicated clearly and effectively. Lead end to end delivery of analytical projects while providing guidance, coaching and mentorship to junior analysts to support their development and high quality output. Offers are subject to standard background checks (credit, fraud and employment references). Vanquis Bank is an Equal Opportunity Employer. We value everyone's unique background, identity and experience, and we're committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact and we'll be happy to help.

A financial services company in the UK is looking for a Lead Credit Risk Analyst to shape its New Business Strategies for Credit Cards. The candidate will develop and enhance origination strategies, focusing on reporting and performance monitoring. Ideal applicants should have over 5 years of analytical experience in Credit Risk and be skilled in data-driven decision making. This is a full-time hybrid role based in Bradford, offering substantial benefits including flexible working arrangements.