CITIZENS UK
Leeds, Yorkshire
Citizens UK Citizens UK is the UK's biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems. Living Wage Foundation The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011. Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most. Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. Purpose At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. Main Responsibilities We are looking for highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process. The Programme Officer will lead our work in Yorkshire and Humber support our Managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network. Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include: Contribute towards the achievement of CUK and LWF's strategic objectives: Understand how the role contributes to LWF's purpose and the core mission of CUK. Reliably implement CUK's and LWF's policies, procedures, and values in own work. Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign. Feed into the LWF strategy and objectives development. Living Wage Accreditation: Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation. Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers. With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries. Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability. Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered. Build and manage projects and achieve work targets effectively: Successfully progress projects and tasks incl. tracking performance and expenditure. Deliver agreed areas of the LWF's work plan and leading on agenda items to report into team meetings. Support the growth and development of new and existing Living Wage schemes incl. Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy. Deliver personal work targets on time and to standard: Respond to telephone and web-based enquiries by providing advice and support to employers and supporters. Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals. Maintain LWF data on systems, incl. Salesforce employer database. Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans. Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions. Learning & expertise: Keep abreast of new developments in the accreditation space. Apply new learning to work and respond effectively to feedback. Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders. Develop and manage external relationships: Effectively develop and support a range of external relationships. Respond effectively to queries or requests from stakeholders. Engage with a diverse range of external stakeholders to support and develop projects as required. Communications: Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know. Represent the LWF coherently in writing and verbally. Events and Communications. Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics Represent and speak on behalf of the LWF at internal and external meetings and events. Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides. Develop and manage internal relationships: Work effectively with colleagues across Citizens UK. Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders. Generate income and resources: Contribute to plans and proposals to grow sources of income/resource. Take personal responsibility for the careful stewardship of LWF's resources. Personal Specification (D) Desirable, (E) Essential EXPERIENCE: Comprehensive experience in an administrative role (E) Experience of building positive relationships (E) Experience of managing and updating Salesforce or similar databases (D) Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D) KEY SKILLS AND KNOWLEDGE: Excellent time management skills with the ability to juggle a wide range of competing demands (E) Understanding of database and systems management (E) Ability to take in and interpret information and present in a succinct manner (E) Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (E) Ability to act on own initiative to introduce and develop new systems as appropriate (E) Strong attention to detail (E) Strong IT skills to include MS Office and database software (E) Understanding of the policy and campaign landscape in the UK (D) PERSONAL ATTRIBUTES: A proactive approach to all areas of work with a 'can do' attitude and a flexible approach to work demands (E) A strong commitment to the Living Wage campaign and principles of Citizens UK (E) About the application process We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith . click apply for full job details
Citizens UK Citizens UK is the UK's biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems. Living Wage Foundation The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011. Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most. Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. Purpose At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. Main Responsibilities We are looking for highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process. The Programme Officer will lead our work in Yorkshire and Humber support our Managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network. Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include: Contribute towards the achievement of CUK and LWF's strategic objectives: Understand how the role contributes to LWF's purpose and the core mission of CUK. Reliably implement CUK's and LWF's policies, procedures, and values in own work. Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign. Feed into the LWF strategy and objectives development. Living Wage Accreditation: Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation. Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers. With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries. Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability. Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered. Build and manage projects and achieve work targets effectively: Successfully progress projects and tasks incl. tracking performance and expenditure. Deliver agreed areas of the LWF's work plan and leading on agenda items to report into team meetings. Support the growth and development of new and existing Living Wage schemes incl. Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy. Deliver personal work targets on time and to standard: Respond to telephone and web-based enquiries by providing advice and support to employers and supporters. Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals. Maintain LWF data on systems, incl. Salesforce employer database. Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans. Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions. Learning & expertise: Keep abreast of new developments in the accreditation space. Apply new learning to work and respond effectively to feedback. Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders. Develop and manage external relationships: Effectively develop and support a range of external relationships. Respond effectively to queries or requests from stakeholders. Engage with a diverse range of external stakeholders to support and develop projects as required. Communications: Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know. Represent the LWF coherently in writing and verbally. Events and Communications. Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics Represent and speak on behalf of the LWF at internal and external meetings and events. Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides. Develop and manage internal relationships: Work effectively with colleagues across Citizens UK. Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders. Generate income and resources: Contribute to plans and proposals to grow sources of income/resource. Take personal responsibility for the careful stewardship of LWF's resources. Personal Specification (D) Desirable, (E) Essential EXPERIENCE: Comprehensive experience in an administrative role (E) Experience of building positive relationships (E) Experience of managing and updating Salesforce or similar databases (D) Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D) KEY SKILLS AND KNOWLEDGE: Excellent time management skills with the ability to juggle a wide range of competing demands (E) Understanding of database and systems management (E) Ability to take in and interpret information and present in a succinct manner (E) Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (E) Ability to act on own initiative to introduce and develop new systems as appropriate (E) Strong attention to detail (E) Strong IT skills to include MS Office and database software (E) Understanding of the policy and campaign landscape in the UK (D) PERSONAL ATTRIBUTES: A proactive approach to all areas of work with a 'can do' attitude and a flexible approach to work demands (E) A strong commitment to the Living Wage campaign and principles of Citizens UK (E) About the application process We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith . click apply for full job details
CITIZENS UK
JOB TITLE: Press & Campaigns Officer Salary: £26,623 (plus £3,000 London Weighting where applicable) Hours: 37.5 hours per week, 5 days per week (open to alternative working patterns) Contract: Permanent Based: London / open to home-based from other UK locations with ability to travel to London Deadline: 25 September 2022 Provisional Interview Date: 3 October 2022 PURPOSE We re looking for a dynamic and relational Press & Campaigns Officer to join our communications team. This role will support Citizens UK s ability to achieve change by helping to deliver high-impact campaign communications, particularly through media engagement. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK - where local leaders and people experiencing injustice are in the lead. This role will appeal to someone motivated by securing media coverage and excited by the prospect of working with a diverse range of spokespeople across different campaigns - from making London a Living Wage City, to supporting refugees to find a home in the UK, to getting schools and colleges involved in community organising. You will be joining us at an exciting time, entering a growing team delivering a range of activity including proactive and reactive press opportunities; maintaining a database of important publications and media contacts across our different campaigns; and helping to upskill others in press activity and securing local coverage. As well as this press focus, you will support Citizens UK s wider campaigning activity, making sure our press communications are integrated with our communications strategies, adapting content for digital communications channels and aligning communications with public affairs. Across both the press and campaigns elements of this role, you will translate key campaign goals into compelling, public-facing communications which put the communities we work with at the centre. Reporting to the Press & Campaigns Manager, you will play an integral role in helping Citizens UK achieve change by raising the profile of our work and reaching new and growing audiences. Situational Awareness and Research Maintain a press database, mapping key contacts and publications against Citizens UK s main campaigns and objectives Implement tactical press strategies to secure press coverage that leverages key external stakeholders Evaluate the impact of press activities through KPIs Strategy Development Generate new ideas for press stories for Citizens UK proactive press plan, helping reach new press targets and grow awareness of campaigns and the Citizens UK brand Demonstrate ability to adapt strategy to the starting position and interests of the audience Reputational & Risk Management Help with occasional out of hours media activity during significant events, ensuring media enquiries are handled in a timely manner Identify issues related to risk management and reputational risk, ready to respond appropriately (as part of the team) to risks as they emerge Materials Development & Dissemination Write compelling press releases, broadcast notes, blogs and other content to reach Citizens UK s organisational and campaign goals Supervise the work of junior staff or contractors ensuring a high standard of content Digital, social media and website Work with the communications team to develop integrated campaigns, aligning press with digital, marketing and public affairs activity Adapt and create effective content for our digital channels to enhance concurrent press activity Create content to support Citizens UK communications objectives, with a focus on sharing stories from local community leaders External Relationships Proactively develop and maintain close working relationships with journalists across print, digital and broadcast media Manage day-to-day press enquiries through the press inbox With support from the Press & Campaigns Manager, set up media interviews and support spokespeople, including preparing and delivering briefings to ensure on message and impactful interviews Campaign and Events Management Help to maintain a press timeline, aligning press activity with all major campaign moments and events Work closely with the Press & Campaigns Manager and the organising team for the Making London a Living Wage City project to support press activity Deliver key campaign objectives to time and budget; incl. reporting on KPIs. Internal Comms & Knowledge Management Run periodic training/briefings for colleagues and Citizens UK community leaders Support colleagues, chapters and campaigns with their press outreach Champion press success and encourage greater press activity throughout the organisation Internal Relationships Build relationships with leaders and key spokespeople across Citizens UK Periodically update key comms files and assets; ensuring that informed consent is obtained if required Work closely with the wider communications department to make sure press activity is as impactful as possible by integrating press with other tactics to achieve change PERSONAL SPECIFICATION (D) Desirable, (E) Essential Experience: Experience working in a busy, high-pressure press office, marketing/public relations agency or in-house (E) Personal contacts with journalists, PR and marketing professionals (D) Journalistic skills of identifying stories and shaping key media lines (D) Ability to pitch stories to key external contacts and senior media professionals (E) A track record in obtaining media coverage across national, broadcast, regional, trade and consumer media (E) Demonstrable experience of seizing reactive press opportunities (D) KEY SKILLS AND KNOWLEDGE: Ability to pitch stories to key external contacts and senior media professionals (E) Ability to grasp new, complex information quickly and distil into news content for a generalist audience (E) Excellent writing skills - including writing compelling press releases, features and comment pieces (E) Ability to manage external agencies and stakeholder engagement (D) Demonstrable understanding of integrated campaigning tactics (D) A passion for social justice and communities (E) Interested working with diverse people of all backgrounds (E) Inclusive (E) Self-motivated (E) PERSONAL QUALITIES AND VALUES Adaptable and innovative (E) Creative and curious (E) A willingness to learn about and embed the practice of Community Organising (E) A strong team player (E) Accountable (E) Relational (E) Kind (E)
JOB TITLE: Press & Campaigns Officer Salary: £26,623 (plus £3,000 London Weighting where applicable) Hours: 37.5 hours per week, 5 days per week (open to alternative working patterns) Contract: Permanent Based: London / open to home-based from other UK locations with ability to travel to London Deadline: 25 September 2022 Provisional Interview Date: 3 October 2022 PURPOSE We re looking for a dynamic and relational Press & Campaigns Officer to join our communications team. This role will support Citizens UK s ability to achieve change by helping to deliver high-impact campaign communications, particularly through media engagement. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK - where local leaders and people experiencing injustice are in the lead. This role will appeal to someone motivated by securing media coverage and excited by the prospect of working with a diverse range of spokespeople across different campaigns - from making London a Living Wage City, to supporting refugees to find a home in the UK, to getting schools and colleges involved in community organising. You will be joining us at an exciting time, entering a growing team delivering a range of activity including proactive and reactive press opportunities; maintaining a database of important publications and media contacts across our different campaigns; and helping to upskill others in press activity and securing local coverage. As well as this press focus, you will support Citizens UK s wider campaigning activity, making sure our press communications are integrated with our communications strategies, adapting content for digital communications channels and aligning communications with public affairs. Across both the press and campaigns elements of this role, you will translate key campaign goals into compelling, public-facing communications which put the communities we work with at the centre. Reporting to the Press & Campaigns Manager, you will play an integral role in helping Citizens UK achieve change by raising the profile of our work and reaching new and growing audiences. Situational Awareness and Research Maintain a press database, mapping key contacts and publications against Citizens UK s main campaigns and objectives Implement tactical press strategies to secure press coverage that leverages key external stakeholders Evaluate the impact of press activities through KPIs Strategy Development Generate new ideas for press stories for Citizens UK proactive press plan, helping reach new press targets and grow awareness of campaigns and the Citizens UK brand Demonstrate ability to adapt strategy to the starting position and interests of the audience Reputational & Risk Management Help with occasional out of hours media activity during significant events, ensuring media enquiries are handled in a timely manner Identify issues related to risk management and reputational risk, ready to respond appropriately (as part of the team) to risks as they emerge Materials Development & Dissemination Write compelling press releases, broadcast notes, blogs and other content to reach Citizens UK s organisational and campaign goals Supervise the work of junior staff or contractors ensuring a high standard of content Digital, social media and website Work with the communications team to develop integrated campaigns, aligning press with digital, marketing and public affairs activity Adapt and create effective content for our digital channels to enhance concurrent press activity Create content to support Citizens UK communications objectives, with a focus on sharing stories from local community leaders External Relationships Proactively develop and maintain close working relationships with journalists across print, digital and broadcast media Manage day-to-day press enquiries through the press inbox With support from the Press & Campaigns Manager, set up media interviews and support spokespeople, including preparing and delivering briefings to ensure on message and impactful interviews Campaign and Events Management Help to maintain a press timeline, aligning press activity with all major campaign moments and events Work closely with the Press & Campaigns Manager and the organising team for the Making London a Living Wage City project to support press activity Deliver key campaign objectives to time and budget; incl. reporting on KPIs. Internal Comms & Knowledge Management Run periodic training/briefings for colleagues and Citizens UK community leaders Support colleagues, chapters and campaigns with their press outreach Champion press success and encourage greater press activity throughout the organisation Internal Relationships Build relationships with leaders and key spokespeople across Citizens UK Periodically update key comms files and assets; ensuring that informed consent is obtained if required Work closely with the wider communications department to make sure press activity is as impactful as possible by integrating press with other tactics to achieve change PERSONAL SPECIFICATION (D) Desirable, (E) Essential Experience: Experience working in a busy, high-pressure press office, marketing/public relations agency or in-house (E) Personal contacts with journalists, PR and marketing professionals (D) Journalistic skills of identifying stories and shaping key media lines (D) Ability to pitch stories to key external contacts and senior media professionals (E) A track record in obtaining media coverage across national, broadcast, regional, trade and consumer media (E) Demonstrable experience of seizing reactive press opportunities (D) KEY SKILLS AND KNOWLEDGE: Ability to pitch stories to key external contacts and senior media professionals (E) Ability to grasp new, complex information quickly and distil into news content for a generalist audience (E) Excellent writing skills - including writing compelling press releases, features and comment pieces (E) Ability to manage external agencies and stakeholder engagement (D) Demonstrable understanding of integrated campaigning tactics (D) A passion for social justice and communities (E) Interested working with diverse people of all backgrounds (E) Inclusive (E) Self-motivated (E) PERSONAL QUALITIES AND VALUES Adaptable and innovative (E) Creative and curious (E) A willingness to learn about and embed the practice of Community Organising (E) A strong team player (E) Accountable (E) Relational (E) Kind (E)
