Migrant Help
Shepherdswell, Kent
Migrant Help have an exciting opportunity to recruit a Real-Time Workforce Management Analyst to join our team! Location: Dover Contract: 6 month fixed term (with potential to be extended or made permanent) ?Salary: £25,710 - Increasing to £28.670 following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Real-Time Workforce Management Analyst role: Part of the Part of the Eligibility Advice and Guidance Line (EAGL) Workforce Planning team, the Real-Time Workforce Management Analyst is a new and exciting role at Migrant Help. You will monitor and manage a workforce in real time to meet service level agreements and key operational goals. This role focuses on immediate, day to day operations within a rolling two week window, working closely with the long term planning and forecasting analyst and the Head of planning to deliver exception service to clients, while balancing the needs of our team leaders and advisors. If you have demonstrable experience in workforce management with strong analytical skills, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Real-Time Workforce Management Analyst: Monitor intraday performance across multiple channels (voice, chat, email), ensuring service levels, response times, and other KPIs are met. Track call volume, queue lengths, shrinkage, absenteeism, and agent availability in real time. Adjust agent schedules, and routing strategies dynamically to meet business needs. Partner with operations leaders to recommend and implement staffing or workflow changes as required. Provide timely communication and escalation of service level risks to stakeholders. Conduct intraday reporting and post-shift analysis to identify trends and areas for improvement. Collaborate with the wider WFM team to refine planning assumptions. Maintain real-time adherence monitoring and address deviations with supervisors. Support incident management during system outages or unplanned events. Create short term schedules and manage their release, optimisation and adherence to plan. Manage, schedule and own off-line activities such as team huddles, training, and workshop sessions. The experience and skills you need to become our Real-Time Workforce Management Analyst: Proficiency with WFM software (e.g., NICE, Verint, Genesys, Aspect, or similar). Understanding of telephony / skill routing. Solid understanding of contact centre metrics (AHT, ASA, service level, occupancy, shrinkage, adherence). Strong analytical skills with the ability to interpret data quickly and make sound recommendations. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 28 December 2025 If you are interested in becoming our new Real-Time Workforce Management Analyst, please click 'APPLY' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Real-Time Workforce Management Analyst to join our team! Location: Dover Contract: 6 month fixed term (with potential to be extended or made permanent) ?Salary: £25,710 - Increasing to £28.670 following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Real-Time Workforce Management Analyst role: Part of the Part of the Eligibility Advice and Guidance Line (EAGL) Workforce Planning team, the Real-Time Workforce Management Analyst is a new and exciting role at Migrant Help. You will monitor and manage a workforce in real time to meet service level agreements and key operational goals. This role focuses on immediate, day to day operations within a rolling two week window, working closely with the long term planning and forecasting analyst and the Head of planning to deliver exception service to clients, while balancing the needs of our team leaders and advisors. If you have demonstrable experience in workforce management with strong analytical skills, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Real-Time Workforce Management Analyst: Monitor intraday performance across multiple channels (voice, chat, email), ensuring service levels, response times, and other KPIs are met. Track call volume, queue lengths, shrinkage, absenteeism, and agent availability in real time. Adjust agent schedules, and routing strategies dynamically to meet business needs. Partner with operations leaders to recommend and implement staffing or workflow changes as required. Provide timely communication and escalation of service level risks to stakeholders. Conduct intraday reporting and post-shift analysis to identify trends and areas for improvement. Collaborate with the wider WFM team to refine planning assumptions. Maintain real-time adherence monitoring and address deviations with supervisors. Support incident management during system outages or unplanned events. Create short term schedules and manage their release, optimisation and adherence to plan. Manage, schedule and own off-line activities such as team huddles, training, and workshop sessions. The experience and skills you need to become our Real-Time Workforce Management Analyst: Proficiency with WFM software (e.g., NICE, Verint, Genesys, Aspect, or similar). Understanding of telephony / skill routing. Solid understanding of contact centre metrics (AHT, ASA, service level, occupancy, shrinkage, adherence). Strong analytical skills with the ability to interpret data quickly and make sound recommendations. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 28 December 2025 If you are interested in becoming our new Real-Time Workforce Management Analyst, please click 'APPLY' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help
Shepherdswell, Kent
Migrant Help have an exciting opportunity to recruit a Business Development Manager - Corporate Partnerships to join our team! Location: Home based Contract: Permanent ?Salary: £45,643 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Business Development Manager role: Part of the Income and Partnerships team, the Business Development Manager - Corporate Partnerships is an innovative and rewarding role at Migrant Help. Leading a small team of corporate fundraisers, you will strategically develop and manage a robust pipeline to secure multi-year funding ranging from five to six figures aligned to our strategic programmes and gaps faced by those we support. This includes generating income through a diverse mix of fundraising, commercial partnerships, gifts-in-kind, and cryptocurrency contributions. You will play a pivotal role in shaping our innovative Social Value proposition, working with strategic partners to align corporate CSR goals with our mission. If you have proven success in securing high-value corporate partnerships, experienced in managing and motivating fundraising teams and looking for an exciting role that you can build within a charity that is making a difference, we d love to hear from you. Key responsibilities of our Business Development Manager: Strategically lead efforts to secure £200k annually, with ambitious growth to £1m by 2028 through strategic corporate partnerships. Build and manage a multi-year pipeline of corporate prospects, securing diverse and sustainable support across fundraising, commercial partnerships, gifts-in-kind, and cryptocurrency. Collaborate with team members to develop compelling funding proposals aligned with corporate CSR priorities and social value frameworks. Negotiate and secure formal corporate partnerships fundraising agreements, ensuring legal compliance, risk assessment, and alignment with fundraising regulations. Ensure all partnership activities adhere to Fundraising Regulator guidelines, GDPR, VAT, and other legal standards. Cultivate and maintain strong relationships with internal stakeholders and prospective partners to drive the development and successful delivery of our Social Value strategy. Manage / oversee key stakeholder relationships of our high value corporate partnerships ensuring they receive first class stewardship and identifying opportunities to maximise partnership growth. Support strategic account planning, stakeholder mapping, KPI setting, and formal agreement management Ensure full compliance with fundraising regulations, GDPR, VAT, and legal standards Microsoft 365 CRM system including overseeing donations from Justgiving, Benevity and Giving Block fundraising platforms. Manage and support the corporate fundraising team through regular one-to-one meetings, clear goal-setting, and ongoing performance monitoring. Conduct annual appraisals, guiding team members through development planning and annual objective setting. Champion team wellbeing, fostering a positive, inclusive, and supportive working environment. Empower and develop a corporate fundraising team to consistently deliver high-quality, timely work that aligns with strategic goals. The experience and skills you need to become our Business Development Manager: Passionate corporate partnerships fundraiser who can build relationships and develop income generating opportunities. Previous experience of working in the commercial sector / or charity sector or relevant experience / transferable skills gained in similar fields such as sales, marketing, CSR, social value. Experience of developing business plans and budget management. Strong understanding of the Corporate Social Responsibility agenda Strong negotiation skills Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 3 October 2025 If you are interested in becoming our new Business Development Manager , please click ' APPLY ' today. We look forward to hearing from you! Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Business Development Manager - Corporate Partnerships to join our team! Location: Home based Contract: Permanent ?Salary: £45,643 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Business Development Manager role: Part of the Income and Partnerships team, the Business Development Manager - Corporate Partnerships is an innovative and rewarding role at Migrant Help. Leading a small team of corporate fundraisers, you will strategically develop and manage a robust pipeline to secure multi-year funding ranging from five to six figures aligned to our strategic programmes and gaps faced by those we support. This includes generating income through a diverse mix of fundraising, commercial partnerships, gifts-in-kind, and cryptocurrency contributions. You will play a pivotal role in shaping our innovative Social Value proposition, working with strategic partners to align corporate CSR goals with our mission. If you have proven success in securing high-value corporate partnerships, experienced in managing and motivating fundraising teams and looking for an exciting role that you can build within a charity that is making a difference, we d love to hear from you. Key responsibilities of our Business Development Manager: Strategically lead efforts to secure £200k annually, with ambitious growth to £1m by 2028 through strategic corporate partnerships. Build and manage a multi-year pipeline of corporate prospects, securing diverse and sustainable support across fundraising, commercial partnerships, gifts-in-kind, and cryptocurrency. Collaborate with team members to develop compelling funding proposals aligned with corporate CSR priorities and social value frameworks. Negotiate and secure formal corporate partnerships fundraising agreements, ensuring legal compliance, risk assessment, and alignment with fundraising regulations. Ensure all partnership activities adhere to Fundraising Regulator guidelines, GDPR, VAT, and other legal standards. Cultivate and maintain strong relationships with internal stakeholders and prospective partners to drive the development and successful delivery of our Social Value strategy. Manage / oversee key stakeholder relationships of our high value corporate partnerships ensuring they receive first class stewardship and identifying opportunities to maximise partnership growth. Support strategic account planning, stakeholder mapping, KPI setting, and formal agreement management Ensure full compliance with fundraising regulations, GDPR, VAT, and legal standards Microsoft 365 CRM system including overseeing donations from Justgiving, Benevity and Giving Block fundraising platforms. Manage and support the corporate fundraising team through regular one-to-one meetings, clear goal-setting, and ongoing performance monitoring. Conduct annual appraisals, guiding team members through development planning and annual objective setting. Champion team wellbeing, fostering a positive, inclusive, and supportive working environment. Empower and develop a corporate fundraising team to consistently deliver high-quality, timely work that aligns with strategic goals. The experience and skills you need to become our Business Development Manager: Passionate corporate partnerships fundraiser who can build relationships and develop income generating opportunities. Previous experience of working in the commercial sector / or charity sector or relevant experience / transferable skills gained in similar fields such as sales, marketing, CSR, social value. Experience of developing business plans and budget management. Strong understanding of the Corporate Social Responsibility agenda Strong negotiation skills Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 3 October 2025 If you are interested in becoming our new Business Development Manager , please click ' APPLY ' today. We look forward to hearing from you! Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
