Role Particulars: Job title: Head of Finance Applications Team: Finance Applications Reporting to: Enterprise Applications Director Job Description: Lead and manage the Finance Applications team. Provide finance application support and development to the business units on a value adding basis. Act as a trusted technical advisor to the senior business stakeholders. Manage suppliers to support the delivery of Finance applications. Team Management This will involve recruiting, developing and managing a team on an ongoing basis. Setting performance objectives and supporting development plans. Managing workload on a daily basis through oversight of a helpdesk ticketing tool. Providing finance application support: Managing a first line response support desk in line with SLAs Working on projects and programmes as SME. Work with suppliers and internal teams to manage system changes in a robust and compliant manner. Managing the Finance applications through a product life cycle, ensuring compliance with security and audit requirements. Supporting improved business practices and processes through an effective governance framework. Trusted technical advisory Support senior stakeholders in developing strategy and improvement plans for their business areas. Implement a governance framework to review issues, agree and implement best practice solutions. Work with other teams in IT to advise on changes and deliver improvements. Supplier Management Manage supplier delivery to SLAs and contracts, build relationships and review service on a regular basis. Key contacts: Enterprise Applications Director, Finance Applications team, Enterprise applications team, Finance Directors and Heads of Finance Procurement Directors and Heads of Procurement IT teams, Suppliers, External Audit Core skills & competencies Leadership Robust problem-solving and analytical skills Team management A self-starter who is results-driven with high levels of self-motivation, energy and initiative. Proven ability to work under pressure. Be able to work independently as well as in a team. Good communicator Expertise & knowledge Finance systems and processes Experience of a working in a busy Finance environment Applications development and management Technology Experience in IT Applications preferably SAP Background in a Finance environment Knowledge of peripheral applications intrinsic to the financial applications eg, payroll, revenue, engineering, payments Understanding of server and networking architecture is an advantage. Qualifications Appropriate IT Qualifications and experience
21/01/2026
Full time
Role Particulars: Job title: Head of Finance Applications Team: Finance Applications Reporting to: Enterprise Applications Director Job Description: Lead and manage the Finance Applications team. Provide finance application support and development to the business units on a value adding basis. Act as a trusted technical advisor to the senior business stakeholders. Manage suppliers to support the delivery of Finance applications. Team Management This will involve recruiting, developing and managing a team on an ongoing basis. Setting performance objectives and supporting development plans. Managing workload on a daily basis through oversight of a helpdesk ticketing tool. Providing finance application support: Managing a first line response support desk in line with SLAs Working on projects and programmes as SME. Work with suppliers and internal teams to manage system changes in a robust and compliant manner. Managing the Finance applications through a product life cycle, ensuring compliance with security and audit requirements. Supporting improved business practices and processes through an effective governance framework. Trusted technical advisory Support senior stakeholders in developing strategy and improvement plans for their business areas. Implement a governance framework to review issues, agree and implement best practice solutions. Work with other teams in IT to advise on changes and deliver improvements. Supplier Management Manage supplier delivery to SLAs and contracts, build relationships and review service on a regular basis. Key contacts: Enterprise Applications Director, Finance Applications team, Enterprise applications team, Finance Directors and Heads of Finance Procurement Directors and Heads of Procurement IT teams, Suppliers, External Audit Core skills & competencies Leadership Robust problem-solving and analytical skills Team management A self-starter who is results-driven with high levels of self-motivation, energy and initiative. Proven ability to work under pressure. Be able to work independently as well as in a team. Good communicator Expertise & knowledge Finance systems and processes Experience of a working in a busy Finance environment Applications development and management Technology Experience in IT Applications preferably SAP Background in a Finance environment Knowledge of peripheral applications intrinsic to the financial applications eg, payroll, revenue, engineering, payments Understanding of server and networking architecture is an advantage. Qualifications Appropriate IT Qualifications and experience
Training Specialist - Housing Management System (Contract) Location: London (hybrid/onsite as required) Duration: 6 months Working Pattern: Part time - 2-3 days only per week. Mostly on site in East London. About the Role We are working with a housing association that is implementing a new Housing Management Platform and are seeking an experienced Training & UAT Specialist to support the successful rollout of the system. Key Responsibilities Create and deliver a training programme for a new housing management system (Rubixx) Create clear, engaging training materials (guides, walkthroughs, session content, etc.) and deliver them to stakeholders in a combination of classroom, workshop and virtual training sessions. Work closely with stakeholders to understand system functionality and user needs Support and participate in User Acceptance Testing (UAT), including test scenario development and feedback capture Evangelise the system to stakeholders to ensure that the new system to used properly Key Experiences Experience delivering training across multiple functions and user groups Experience with housing management systems such as Rubixx, Civica, NEC, MIS or Aareon Hands-on experience supporting or participating in UAT A structured, pragmatic approach with strong stakeholder engagement skills
21/01/2026
Contractor
Training Specialist - Housing Management System (Contract) Location: London (hybrid/onsite as required) Duration: 6 months Working Pattern: Part time - 2-3 days only per week. Mostly on site in East London. About the Role We are working with a housing association that is implementing a new Housing Management Platform and are seeking an experienced Training & UAT Specialist to support the successful rollout of the system. Key Responsibilities Create and deliver a training programme for a new housing management system (Rubixx) Create clear, engaging training materials (guides, walkthroughs, session content, etc.) and deliver them to stakeholders in a combination of classroom, workshop and virtual training sessions. Work closely with stakeholders to understand system functionality and user needs Support and participate in User Acceptance Testing (UAT), including test scenario development and feedback capture Evangelise the system to stakeholders to ensure that the new system to used properly Key Experiences Experience delivering training across multiple functions and user groups Experience with housing management systems such as Rubixx, Civica, NEC, MIS or Aareon Hands-on experience supporting or participating in UAT A structured, pragmatic approach with strong stakeholder engagement skills
Are you a proactive security professional ready to lead incident response and shape the future of security operations across a global enterprise? Join a market-leading organization undergoing a major transformation to build a Group Shared Services model across the UK, Ireland, and the US. This is your chance to play a pivotal role in strengthening security posture across diverse business models-including third-party and franchisee environments. Responsibilities: Lead incident response across multiple regions and business units. Drive security gap analysis and remediation strategies. Manage vulnerability detection and resolution using tools like Tenable, Nessus, and Microsoft Defender. Collaborate with internal teams, external vendors, and franchisees. Develop and refine security documentation and executive reporting. Contribute to the evolution of a standardized incident response framework. Requirements: Hands-on experience in incident response and vulnerability management. Strong technical skills in Azure 365, Microsoft Defender, Sentinel, Tenable, and Nessus. Ability to translate complex technical issues into clear, actionable insights. Excellent stakeholder engagement and communication skills. Experience in Microsoft-centric environments and distributed/franchisee models is a plus. Why this role stands out: Be part of a maturing security function with global impact. Work in a flexible hybrid model that supports work-life balance. Collaborate across regions and business units in a high-autonomy environment. Competitive salary and benefits package. Opportunity to shape security strategy in a dynamic, forward-thinking organization. Ready to make your mark in global security operations? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.
03/10/2025
Full time
Are you a proactive security professional ready to lead incident response and shape the future of security operations across a global enterprise? Join a market-leading organization undergoing a major transformation to build a Group Shared Services model across the UK, Ireland, and the US. This is your chance to play a pivotal role in strengthening security posture across diverse business models-including third-party and franchisee environments. Responsibilities: Lead incident response across multiple regions and business units. Drive security gap analysis and remediation strategies. Manage vulnerability detection and resolution using tools like Tenable, Nessus, and Microsoft Defender. Collaborate with internal teams, external vendors, and franchisees. Develop and refine security documentation and executive reporting. Contribute to the evolution of a standardized incident response framework. Requirements: Hands-on experience in incident response and vulnerability management. Strong technical skills in Azure 365, Microsoft Defender, Sentinel, Tenable, and Nessus. Ability to translate complex technical issues into clear, actionable insights. Excellent stakeholder engagement and communication skills. Experience in Microsoft-centric environments and distributed/franchisee models is a plus. Why this role stands out: Be part of a maturing security function with global impact. Work in a flexible hybrid model that supports work-life balance. Collaborate across regions and business units in a high-autonomy environment. Competitive salary and benefits package. Opportunity to shape security strategy in a dynamic, forward-thinking organization. Ready to make your mark in global security operations? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.
Intapp Application Specialist Location: London (Hybrid - 3 days per week in the office) Salary: £80,000 - £85,000 Permanent position Introduction We are recruiting on behalf of our client, a leading international professional services organisation. Their Technology function plays a pivotal role in driving innovation, streamlining processes, and enabling the business to operate more efficiently. As part of their continued investment in technology, they are seeking an Intapp Application Specialist to join their team in London. About the Team The Technology division is a key driver of the client's strategic objectives, supporting business growth and transformation through innovation. The Product team sits within this division and focuses on delivering smarter solutions that allow professionals to concentrate on their core work rather than administrative processes. Their goal is to simplify systems, improve user experience, and accelerate innovation through collaboration and experimentation. Responsibilities Manage the daily administration of Intapp products (Conflicts, Intake, Integrate and Walls). Monitor system performance, escalating issues to TechOps or Intapp Support where required. Support data integrations with core platforms such as PMS, MDM and CRM. Coordinate with Intapp, third-party partners and internal teams to plan and implement upgrades. Share Intapp knowledge with Engineers across the Technology Product Team. Provide technical analysis for projects and recommend implementation approaches. Configure forms, workflows, rules, modules and integrations. Work closely with the product owner to deliver against the product roadmap. Complete assigned tasks in line with specifications, timelines, budgets and risk considerations. Follow the organisation's change management process, raising change requests for approval. Build PowerBI reports to deliver insights for Risk & Compliance and the Board. Develop and maintain documentation for configuration, workflows and data mappings. Ensure all documentation is up to date and stored in central repositories. Participate in regular stand-ups, keeping work management systems updated. Ensure compliance with confidentiality, regulatory and security standards. Skills and Experience Strong experience implementing, configuring and supporting Intapp applications (Conflicts, Intake, Integrate). Knowledge of Intapp's architecture, data schema and core components. Solid technical background with SQL Server (queries and data analysis). PowerBI experience desirable. Familiarity with data integration via REST/SOAP APIs and Intapp's Swagger UI. Experience using issue tracking platforms such as DevOps. Background in the legal sector highly advantageous, particularly matter life cycle processes. Exposure to software development practices, with understanding of logic, patterns, algorithms, and development methodologies. Experience in product development or software engineering. Strong troubleshooting and problem-solving skills. Ability to estimate work effort, technical sizing and scalability. Skilled at communicating with technical and non-technical stakeholders. Excellent written skills for producing clear documentation. Proactive, analytical, and methodical approach to problem-solving. Self-motivated with strong organisational skills and the ability to manage workloads independently. Confident and personable, able to build effective relationships across the business. Additional Information This role offers the opportunity to work on impactful projects within a forward-thinking team. While the core focus will be Intapp applications, there will be scope to broaden your technical expertise and collaborate on wider transformation initiatives.
02/10/2025
Full time
Intapp Application Specialist Location: London (Hybrid - 3 days per week in the office) Salary: £80,000 - £85,000 Permanent position Introduction We are recruiting on behalf of our client, a leading international professional services organisation. Their Technology function plays a pivotal role in driving innovation, streamlining processes, and enabling the business to operate more efficiently. As part of their continued investment in technology, they are seeking an Intapp Application Specialist to join their team in London. About the Team The Technology division is a key driver of the client's strategic objectives, supporting business growth and transformation through innovation. The Product team sits within this division and focuses on delivering smarter solutions that allow professionals to concentrate on their core work rather than administrative processes. Their goal is to simplify systems, improve user experience, and accelerate innovation through collaboration and experimentation. Responsibilities Manage the daily administration of Intapp products (Conflicts, Intake, Integrate and Walls). Monitor system performance, escalating issues to TechOps or Intapp Support where required. Support data integrations with core platforms such as PMS, MDM and CRM. Coordinate with Intapp, third-party partners and internal teams to plan and implement upgrades. Share Intapp knowledge with Engineers across the Technology Product Team. Provide technical analysis for projects and recommend implementation approaches. Configure forms, workflows, rules, modules and integrations. Work closely with the product owner to deliver against the product roadmap. Complete assigned tasks in line with specifications, timelines, budgets and risk considerations. Follow the organisation's change management process, raising change requests for approval. Build PowerBI reports to deliver insights for Risk & Compliance and the Board. Develop and maintain documentation for configuration, workflows and data mappings. Ensure all documentation is up to date and stored in central repositories. Participate in regular stand-ups, keeping work management systems updated. Ensure compliance with confidentiality, regulatory and security standards. Skills and Experience Strong experience implementing, configuring and supporting Intapp applications (Conflicts, Intake, Integrate). Knowledge of Intapp's architecture, data schema and core components. Solid technical background with SQL Server (queries and data analysis). PowerBI experience desirable. Familiarity with data integration via REST/SOAP APIs and Intapp's Swagger UI. Experience using issue tracking platforms such as DevOps. Background in the legal sector highly advantageous, particularly matter life cycle processes. Exposure to software development practices, with understanding of logic, patterns, algorithms, and development methodologies. Experience in product development or software engineering. Strong troubleshooting and problem-solving skills. Ability to estimate work effort, technical sizing and scalability. Skilled at communicating with technical and non-technical stakeholders. Excellent written skills for producing clear documentation. Proactive, analytical, and methodical approach to problem-solving. Self-motivated with strong organisational skills and the ability to manage workloads independently. Confident and personable, able to build effective relationships across the business. Additional Information This role offers the opportunity to work on impactful projects within a forward-thinking team. While the core focus will be Intapp applications, there will be scope to broaden your technical expertise and collaborate on wider transformation initiatives.
Firmware Engineer Our client is a leader in monitoring IoT technology, developing innovative critical resource monitoring solutions. Exceptional software is at the core of their customers innovations. About the Role We are seeking a developer/ software engineer to help deliver the company's digital product strategy. You will take ownership of a key part of the digital product portfolio, working closely with the Head of Digital to shape its future. This role requires strong software engineering expertise, an understanding of system design and the ability to solve complex problems collaboratively. Key Responsibilities Collaboration: Work with Tech-Leads, and stakeholders to define and prioritize product features, ensuring technical implementation meets business needs. System Improvements: Identify opportunities to enhance system reliability, simplicity, and maintainability, recommending tech stack updates where needed. Innovation: Stay informed of industry trends and emerging technologies, evaluating their potential impact on the product portfolio. Risk Mitigation: Identify and address technical risks and develop strategies to manage technical debt. Culture Building: Foster a culture of innovation, experimentation, and continuous learning. Cross-team Contributions: Participate in architecture discussions and support wider software development initiatives. User Support: Provide responsive support for urgent issues affecting system users. Role Requirements Technical Skills Core Requirements: 3+ years of experience in software development. Proficiency in Linux/Unix and Windows environments. Familiarity with cloud services, especially Azure. Strong knowledge of networking, network security, and IT security. Understanding of best practices for always-on, always-available services. Open-mindedness and a willingness to learn new technologies as needed. Technical Expertise by Team Focus Embedded & Data Platform Team: Expertise in C and C++ development. Firmware development experience for embedded and IoT devices. API development experience. Strong understanding of computer architecture, operating systems, and device drivers. Proficiency in debugging firmware for microcontrollers and SoCs. Familiarity with IoT protocols (e.g., MQTT). Strong knowledge of communication protocols (TCP/IP, I2C, MODBUS, SDI12, etc.). Understanding of device management and security protocols (e.g., TLS, DTLS).
01/10/2025
Full time
Firmware Engineer Our client is a leader in monitoring IoT technology, developing innovative critical resource monitoring solutions. Exceptional software is at the core of their customers innovations. About the Role We are seeking a developer/ software engineer to help deliver the company's digital product strategy. You will take ownership of a key part of the digital product portfolio, working closely with the Head of Digital to shape its future. This role requires strong software engineering expertise, an understanding of system design and the ability to solve complex problems collaboratively. Key Responsibilities Collaboration: Work with Tech-Leads, and stakeholders to define and prioritize product features, ensuring technical implementation meets business needs. System Improvements: Identify opportunities to enhance system reliability, simplicity, and maintainability, recommending tech stack updates where needed. Innovation: Stay informed of industry trends and emerging technologies, evaluating their potential impact on the product portfolio. Risk Mitigation: Identify and address technical risks and develop strategies to manage technical debt. Culture Building: Foster a culture of innovation, experimentation, and continuous learning. Cross-team Contributions: Participate in architecture discussions and support wider software development initiatives. User Support: Provide responsive support for urgent issues affecting system users. Role Requirements Technical Skills Core Requirements: 3+ years of experience in software development. Proficiency in Linux/Unix and Windows environments. Familiarity with cloud services, especially Azure. Strong knowledge of networking, network security, and IT security. Understanding of best practices for always-on, always-available services. Open-mindedness and a willingness to learn new technologies as needed. Technical Expertise by Team Focus Embedded & Data Platform Team: Expertise in C and C++ development. Firmware development experience for embedded and IoT devices. API development experience. Strong understanding of computer architecture, operating systems, and device drivers. Proficiency in debugging firmware for microcontrollers and SoCs. Familiarity with IoT protocols (e.g., MQTT). Strong knowledge of communication protocols (TCP/IP, I2C, MODBUS, SDI12, etc.). Understanding of device management and security protocols (e.g., TLS, DTLS).
We're partnering with a leading international law firm that's on a mission to redefine how legal and professional services are delivered-through human-centred technology. They're looking for a pragmatic Software Engineer who thrives in cross-functional teams, loves solving real-world problems, and enjoys delivering impactful solutions at pace. If you're product- and user-focused, collaborative, curious, and delivery-oriented, this is your opportunity to make a real impact. Key Requirements: 3+ years in software engineering with a strong product mindset Experience working closely with product teams and designing for real users Strong Front End skills (JavaScript/Typescript, React/Angular, HTML) and Back End expertise (Node.js, Python) Proven experience in API design and system integration Proficiency with Microsoft Azure and familiarity with databases, IAM, containers, and deployment tools Comfortable with rapid prototyping tools (eg, Figma) Solid understanding of the Software Development Life Cycle (SDLC) Responsibilities: Product Engineering & Delivery Build and maintain user-facing applications, tools, and integrations Collaborate with product managers, designers, and stakeholders Write clean, maintainable, well-tested code Contribute to product discovery with prototypes, spikes, and experiments Technology & Integration Build APIs and services to connect systems across the firm Integrate with internal tools and third-party platforms Support low-code solutions, especially within Power Platform Agile & Iterative Development Work within a modern agile framework Participate in backlog grooming, technical scoping, and story writing Engage in design sessions, code reviews, and retrospectives Security, Quality & Operations Ensure compliance with security, privacy, and operational standards Monitor and improve the health of production code Enhance testing and deployment pipelines for faster, safer releases Apply today and be part of a team that values innovation, collaboration, and impact .
28/08/2025
Full time
We're partnering with a leading international law firm that's on a mission to redefine how legal and professional services are delivered-through human-centred technology. They're looking for a pragmatic Software Engineer who thrives in cross-functional teams, loves solving real-world problems, and enjoys delivering impactful solutions at pace. If you're product- and user-focused, collaborative, curious, and delivery-oriented, this is your opportunity to make a real impact. Key Requirements: 3+ years in software engineering with a strong product mindset Experience working closely with product teams and designing for real users Strong Front End skills (JavaScript/Typescript, React/Angular, HTML) and Back End expertise (Node.js, Python) Proven experience in API design and system integration Proficiency with Microsoft Azure and familiarity with databases, IAM, containers, and deployment tools Comfortable with rapid prototyping tools (eg, Figma) Solid understanding of the Software Development Life Cycle (SDLC) Responsibilities: Product Engineering & Delivery Build and maintain user-facing applications, tools, and integrations Collaborate with product managers, designers, and stakeholders Write clean, maintainable, well-tested code Contribute to product discovery with prototypes, spikes, and experiments Technology & Integration Build APIs and services to connect systems across the firm Integrate with internal tools and third-party platforms Support low-code solutions, especially within Power Platform Agile & Iterative Development Work within a modern agile framework Participate in backlog grooming, technical scoping, and story writing Engage in design sessions, code reviews, and retrospectives Security, Quality & Operations Ensure compliance with security, privacy, and operational standards Monitor and improve the health of production code Enhance testing and deployment pipelines for faster, safer releases Apply today and be part of a team that values innovation, collaboration, and impact .
Cloud Architect/Cloud Solutions Architect Our client is one of UK's largest utilities companies. They make a difference to 15 million people across the country. Our client is looking for a cloud architect/cloud solutions architect to join their architecture team. What you will be doing: You will be Responsible for the architectural design of our clients platforms. You will Represent the Cloud Platform Support Team at Architecture and Project Review Boards and Provide technical leadership and mentoring to the Cloud team. You will Work with projects to bring new services onto the platform. Identify and automate cloud platform processes where there is proven business value. Work collaboratively with members of the team using Agile methodology. Highlight opportunities for automation of our resolution steps wherever possible. Experience: A truly digital mindset. Open to collaboration. Open to risk. Available to new ways of doing things. Obsessed with data. Obsessed with excellence. People who think and behave differently to the way we do. People who don't want to just be another cog in the machine. You will serve as an Incident Management escalation point for significant incidents. You will Support IaaS services in Azure and AWS (Windows and Linux) & PaaS services, Azure SQL Database, etc. You will be involved in the continual improvement of Cloud monitoring solutions and also Diagnose and Fix all L2 and L3-related support incidents. Undertake root cause analysis of major incidents. Respond to Incidents raised by the business in ServiceNow Demonstrable experience in a fast-paced IT operations environment. You will be versed in all aspects of Cloud technology, from IaaS to PaaS solutions. Certification in Azure is an advantage. Knowledge of Terraform automation and a good grasp of platform design methodologies and best practices, when it comes to securing those platforms in a Cloud environment. Understands and has used Azure DevOps in an enterprise environment. Be highly technical and have a good understanding of Linux and Windows operating systems. Good working knowledge of PowerShell, ARM Templates, Unix Shell Scripting Able to take control of a situation and provide guidance in an incident. Can integrate well with a small team of highly technical individuals. Broad exposure to lots of different technologies. Be highly flexible in your approach to the work required. Apply Now!
18/08/2023
Full time
Cloud Architect/Cloud Solutions Architect Our client is one of UK's largest utilities companies. They make a difference to 15 million people across the country. Our client is looking for a cloud architect/cloud solutions architect to join their architecture team. What you will be doing: You will be Responsible for the architectural design of our clients platforms. You will Represent the Cloud Platform Support Team at Architecture and Project Review Boards and Provide technical leadership and mentoring to the Cloud team. You will Work with projects to bring new services onto the platform. Identify and automate cloud platform processes where there is proven business value. Work collaboratively with members of the team using Agile methodology. Highlight opportunities for automation of our resolution steps wherever possible. Experience: A truly digital mindset. Open to collaboration. Open to risk. Available to new ways of doing things. Obsessed with data. Obsessed with excellence. People who think and behave differently to the way we do. People who don't want to just be another cog in the machine. You will serve as an Incident Management escalation point for significant incidents. You will Support IaaS services in Azure and AWS (Windows and Linux) & PaaS services, Azure SQL Database, etc. You will be involved in the continual improvement of Cloud monitoring solutions and also Diagnose and Fix all L2 and L3-related support incidents. Undertake root cause analysis of major incidents. Respond to Incidents raised by the business in ServiceNow Demonstrable experience in a fast-paced IT operations environment. You will be versed in all aspects of Cloud technology, from IaaS to PaaS solutions. Certification in Azure is an advantage. Knowledge of Terraform automation and a good grasp of platform design methodologies and best practices, when it comes to securing those platforms in a Cloud environment. Understands and has used Azure DevOps in an enterprise environment. Be highly technical and have a good understanding of Linux and Windows operating systems. Good working knowledge of PowerShell, ARM Templates, Unix Shell Scripting Able to take control of a situation and provide guidance in an incident. Can integrate well with a small team of highly technical individuals. Broad exposure to lots of different technologies. Be highly flexible in your approach to the work required. Apply Now!
IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35 My client, an international Media house, are looking for an experienced Training specialist to join them on an initial 6 month contract. The Training Specialist will work alongside the existing business change/readiness team, and product teams to produce training products to support significant developments of the platform. Responsibilities Develop high-quality, impactful learning experiences tailored to the needs of in-person and virtual audiences Design, develop and roll-out innovative and interactive yet scalable training collateral Update our current on-line/self service learning Portal (ZenDesk) Partner with internal subject-matter experts to create, maintain and continuously improve client-facing and internal training assets and self-help documentation, ensuring alignment with product innovations and business objectives Build strong cross-functional relationships with colleagues in various internal departments (inc. Platform Services, Product, Account Services), and external subject matter experts to prioritise client training needs and collaborate on execution Participate in regular evaluation of our training effectiveness in order to inform future work Required Skills & Abilities Deep knowledge of and hands on experience of using and administering ZenDesk for software education and learning Ability to create high quality, visually appealing materials and documentation (portfolio will be requested) First-class analytical and communication skills with experience applying these within a training or solutions-based role Accomplished presentation skills Ability to maintain workflow and self-prioritise tasks effectively to hit deadlines Excellent written English and a flair for technical writing IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35
05/11/2021
Contractor
IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35 My client, an international Media house, are looking for an experienced Training specialist to join them on an initial 6 month contract. The Training Specialist will work alongside the existing business change/readiness team, and product teams to produce training products to support significant developments of the platform. Responsibilities Develop high-quality, impactful learning experiences tailored to the needs of in-person and virtual audiences Design, develop and roll-out innovative and interactive yet scalable training collateral Update our current on-line/self service learning Portal (ZenDesk) Partner with internal subject-matter experts to create, maintain and continuously improve client-facing and internal training assets and self-help documentation, ensuring alignment with product innovations and business objectives Build strong cross-functional relationships with colleagues in various internal departments (inc. Platform Services, Product, Account Services), and external subject matter experts to prioritise client training needs and collaborate on execution Participate in regular evaluation of our training effectiveness in order to inform future work Required Skills & Abilities Deep knowledge of and hands on experience of using and administering ZenDesk for software education and learning Ability to create high quality, visually appealing materials and documentation (portfolio will be requested) First-class analytical and communication skills with experience applying these within a training or solutions-based role Accomplished presentation skills Ability to maintain workflow and self-prioritise tasks effectively to hit deadlines Excellent written English and a flair for technical writing IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35
