IT Technical Concierge - £45,000 + Bonus & Benefits - Architecture - SW London Just IT are partnering with one of the world's leading design firms that specialise in places, spaces and events where people gather. The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed. As our client continue to bring to life award-winning venues and experiences their EMEA Practice is looking for an IT Concierge based in the South West London area. About the Role This role sits within their clients IT team. The IT Technical Concierge is the first point of call and go-to for colleagues within the company and often the public face of IT support when they have clients and guests in-house. Key responsibilities include: The audio-visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly. Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems,including IoT systems, door access, camera maintenance, lockers and the printers and print rooms. Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashion Working hours to be 08:30-17:30 - 1 hour lunch break, with flexibility required around meetings and events. Ensure that the following are checked regularly and always fit for purpose: Meeting rooms and equipment Printing facilities and equipment IoT devices in gym and social areas Other technical duties, such as PAT testing for equipment. Work with Admin and IT teams to ensure space booking software is functioning as required. Provide appropriate support to other members of the wider IT team Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately. Liaise with clients and staff from non-UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc. Create and maintain documentation on end user processes, such as "how to" guides, ensuring that these are kept up to date and relevant. Keep accurate up to date records, such as equipment loans, user details, software licenses etc. Log external support tickets for repair and investigation with support and phone vendors for end user devices and software. Report to the Head of IT and IT System Administrators on issues effecting operational efficiency and security, also with recommendations on how to make improvements to out ITC. The Offer: Salary: Up to £45,000 per annum + Bonus and Benefits Location: South West London Contract: Permanent If you're looking to be part of a one of the leading architectural companies apply to me directly at You will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
04/12/2025
Full time
IT Technical Concierge - £45,000 + Bonus & Benefits - Architecture - SW London Just IT are partnering with one of the world's leading design firms that specialise in places, spaces and events where people gather. The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed. As our client continue to bring to life award-winning venues and experiences their EMEA Practice is looking for an IT Concierge based in the South West London area. About the Role This role sits within their clients IT team. The IT Technical Concierge is the first point of call and go-to for colleagues within the company and often the public face of IT support when they have clients and guests in-house. Key responsibilities include: The audio-visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly. Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems,including IoT systems, door access, camera maintenance, lockers and the printers and print rooms. Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashion Working hours to be 08:30-17:30 - 1 hour lunch break, with flexibility required around meetings and events. Ensure that the following are checked regularly and always fit for purpose: Meeting rooms and equipment Printing facilities and equipment IoT devices in gym and social areas Other technical duties, such as PAT testing for equipment. Work with Admin and IT teams to ensure space booking software is functioning as required. Provide appropriate support to other members of the wider IT team Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately. Liaise with clients and staff from non-UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc. Create and maintain documentation on end user processes, such as "how to" guides, ensuring that these are kept up to date and relevant. Keep accurate up to date records, such as equipment loans, user details, software licenses etc. Log external support tickets for repair and investigation with support and phone vendors for end user devices and software. Report to the Head of IT and IT System Administrators on issues effecting operational efficiency and security, also with recommendations on how to make improvements to out ITC. The Offer: Salary: Up to £45,000 per annum + Bonus and Benefits Location: South West London Contract: Permanent If you're looking to be part of a one of the leading architectural companies apply to me directly at You will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
Application Support Manager - £90,000 + Bonus & Benefits - Investment Management - Hybrid, London Just IT are partnering with one of the world's leading investment management companies, renowned for its expertise in investment and asset management. With a broad client base spanning worldwide, our client combines scale, active insight, and purpose driven investment. Our client is seeking an experienced Application Support Manager to lead and oversee their application support team. This role requires someone with a strong technical foundation and proven leadership experience, capable of driving operational excellence across complex investment and asset management platforms. The ideal candidate will bring both strategic vision and hands-on management skills, ensuring that the firm's applications run seamlessly to support. In this role, you'll take ownership of day to day application support operations, leading the team in managing resources, coordinating project work, and ensuring effective communication with stakeholders during critical incidents. Working in close partnership with development, product, and project teams, you'll oversee smooth transitions from delivery to production, safeguarding system stability, performance, and reliability. You'll be responsible for the full application lifecycle, managing incidents, resolving problems, and driving continuous improvement while delivering practical, high-quality solutions to complex challenges. Key Responsibilities: Look after application support team over the business. Make sure that all the applications and platforms up to date and running smooth. Investigate and resolve real-time application issues, minimising disruption to the business Work closely with the stakeholders of the business Strong knowledge and experience with SQL! The Offer: Salary: Up to £90,000 per annum + Bonus and Benefits Location: London (Hybrid - 3 days in the office per week) Contract: Permanent If you're looking to be part of a one of the leading investment and asset management companies, leading the application support team and working with stakeholders on different projects of the business, I would love to hear from you. Contact me directly
04/12/2025
Full time
Application Support Manager - £90,000 + Bonus & Benefits - Investment Management - Hybrid, London Just IT are partnering with one of the world's leading investment management companies, renowned for its expertise in investment and asset management. With a broad client base spanning worldwide, our client combines scale, active insight, and purpose driven investment. Our client is seeking an experienced Application Support Manager to lead and oversee their application support team. This role requires someone with a strong technical foundation and proven leadership experience, capable of driving operational excellence across complex investment and asset management platforms. The ideal candidate will bring both strategic vision and hands-on management skills, ensuring that the firm's applications run seamlessly to support. In this role, you'll take ownership of day to day application support operations, leading the team in managing resources, coordinating project work, and ensuring effective communication with stakeholders during critical incidents. Working in close partnership with development, product, and project teams, you'll oversee smooth transitions from delivery to production, safeguarding system stability, performance, and reliability. You'll be responsible for the full application lifecycle, managing incidents, resolving problems, and driving continuous improvement while delivering practical, high-quality solutions to complex challenges. Key Responsibilities: Look after application support team over the business. Make sure that all the applications and platforms up to date and running smooth. Investigate and resolve real-time application issues, minimising disruption to the business Work closely with the stakeholders of the business Strong knowledge and experience with SQL! The Offer: Salary: Up to £90,000 per annum + Bonus and Benefits Location: London (Hybrid - 3 days in the office per week) Contract: Permanent If you're looking to be part of a one of the leading investment and asset management companies, leading the application support team and working with stakeholders on different projects of the business, I would love to hear from you. Contact me directly
Data Analytics Lead Salary £60,000 - £82,500 DOE London Working with a leading ethical consultancy operating in complex global environments, helping clients navigate fragile settings through trust, transformative change, and ten end-to-end services spanning the full programme and project cycle. We are seeking a Data Analytics Lead to provide technical expertise, integrate analytics across programmes, and deliver standalone data-science and software projects worldwide. The role also supports organisational growth through project delivery, business development, and knowledge-sharing, collaborating closely with leadership to design projects and build strategic partnerships. Key Responsibilities: Lead Data Analytics (DA) bids, with particular focus on Monitoring, Evaluation, and Learning (MEL), for clients including Foreign, Commonwealth and Development Office (FCDO) and UK government partners. Develop innovative methodologies to address national security, humanitarian assistance, climate security, and conflict fragility. Engage clients, partners, and internal stakeholders to showcase DA capabilities and promote best practices. Provide technical and commercial oversight of projects, ensuring timely delivery, adherence to budgets, and measurable DA outcomes. Translate complex data methods for non-technical audiences, managing consortium relationships effectively. Drive consistency in DA integration across MEL and Research, Evidence, and Analysis (REA) proposals. Essential Experience: 10+ years in international DA consultancy, with experience supporting UK and US government clients. Proven leadership in dashboards, data science products, and software solutions. Expertise across the research cycle: design, instrument development, sampling, and data collection. Strong quality control, programming, and data engineering skills, including Microsoft Azure. Broad understanding of machine learning and AI approaches. Exceptional communication skills with experience producing user-focused reports and advising non-technical clients. Familiarity with MEL and REA contracts. This is a rare opportunity to join a business shaping social change globally. Interested candidates should contact .
04/12/2025
Full time
Data Analytics Lead Salary £60,000 - £82,500 DOE London Working with a leading ethical consultancy operating in complex global environments, helping clients navigate fragile settings through trust, transformative change, and ten end-to-end services spanning the full programme and project cycle. We are seeking a Data Analytics Lead to provide technical expertise, integrate analytics across programmes, and deliver standalone data-science and software projects worldwide. The role also supports organisational growth through project delivery, business development, and knowledge-sharing, collaborating closely with leadership to design projects and build strategic partnerships. Key Responsibilities: Lead Data Analytics (DA) bids, with particular focus on Monitoring, Evaluation, and Learning (MEL), for clients including Foreign, Commonwealth and Development Office (FCDO) and UK government partners. Develop innovative methodologies to address national security, humanitarian assistance, climate security, and conflict fragility. Engage clients, partners, and internal stakeholders to showcase DA capabilities and promote best practices. Provide technical and commercial oversight of projects, ensuring timely delivery, adherence to budgets, and measurable DA outcomes. Translate complex data methods for non-technical audiences, managing consortium relationships effectively. Drive consistency in DA integration across MEL and Research, Evidence, and Analysis (REA) proposals. Essential Experience: 10+ years in international DA consultancy, with experience supporting UK and US government clients. Proven leadership in dashboards, data science products, and software solutions. Expertise across the research cycle: design, instrument development, sampling, and data collection. Strong quality control, programming, and data engineering skills, including Microsoft Azure. Broad understanding of machine learning and AI approaches. Exceptional communication skills with experience producing user-focused reports and advising non-technical clients. Familiarity with MEL and REA contracts. This is a rare opportunity to join a business shaping social change globally. Interested candidates should contact .
Based in our Essex Office, you will be part of a small focused portfolio team within our Customer Service Department providing desktop support to our clients. You will be expected to handle between 10 - 15 inbound telephone calls a day and resolve a comparable number of client facing issues. While the customer base is almost entirely Microsoft based, the variety of solutions and infrastructures you will be exposed to vary from legacy SMB environments through to full cloud systems that leverage Azure and Office 365. There will be a comprehensive training program in place for your first three months of employment with ongoing technical and soft skill training as part of your ongoing role. Company Profile My client is one of the largest Managed Service Provides in the South of England offering the right candidate an excellent opportunity for growth, promotion and the chance to contribute to the development of the company. They provide state of the art technical solutions for small and medium sized business (SMEs) providing hardware, software, security and ongoing services to customers in the UK and around the world. General Skills & Experience * Minimum 1 year experience on helpdesk support or similar IT support role (ideally in a commercial environment), beneficial. * Strong customer care and client facing skills. * Good verbal and written communications skills. * Excellent telephone manner. * Organised, focused and rigorous. * Proven problem solving skills. * Able to work in a team environment. * Must have desire and ability to develop new skills on the job. * Strong team focus and ability to work with and without direct supervision. Attitude * Is passionate about Customer Service. * A desire to contribute to a diverse work environment. * Displays an aptitude for working smart as opposed to simply working hard. * Able to work constructively with their colleagues to build success for both our business and our clients. * Mature "can do" attitude in a professional environment. * Sense of humour. Technical Skills - An awareness of: * Domain joined desktop environments - Active Directory, Roaming Profiles, Group Policies. * Microsoft Windows 8 to 10. * Office 2013 - 2019 - especially Outlook. * Office 365 - All features. * PC Hardware troubleshooting and optimisation. * Network Printers. Benefits * Flexible working - on completion of probation the option to work up to 50% of your time remotely. * Contributory pension scheme. * Multi-disciplined training program (provided both on the job and in a classroom environment), offering the chance to obtain industry recognised certifications. * Internal progression opportunities.
07/10/2021
Full time
Based in our Essex Office, you will be part of a small focused portfolio team within our Customer Service Department providing desktop support to our clients. You will be expected to handle between 10 - 15 inbound telephone calls a day and resolve a comparable number of client facing issues. While the customer base is almost entirely Microsoft based, the variety of solutions and infrastructures you will be exposed to vary from legacy SMB environments through to full cloud systems that leverage Azure and Office 365. There will be a comprehensive training program in place for your first three months of employment with ongoing technical and soft skill training as part of your ongoing role. Company Profile My client is one of the largest Managed Service Provides in the South of England offering the right candidate an excellent opportunity for growth, promotion and the chance to contribute to the development of the company. They provide state of the art technical solutions for small and medium sized business (SMEs) providing hardware, software, security and ongoing services to customers in the UK and around the world. General Skills & Experience * Minimum 1 year experience on helpdesk support or similar IT support role (ideally in a commercial environment), beneficial. * Strong customer care and client facing skills. * Good verbal and written communications skills. * Excellent telephone manner. * Organised, focused and rigorous. * Proven problem solving skills. * Able to work in a team environment. * Must have desire and ability to develop new skills on the job. * Strong team focus and ability to work with and without direct supervision. Attitude * Is passionate about Customer Service. * A desire to contribute to a diverse work environment. * Displays an aptitude for working smart as opposed to simply working hard. * Able to work constructively with their colleagues to build success for both our business and our clients. * Mature "can do" attitude in a professional environment. * Sense of humour. Technical Skills - An awareness of: * Domain joined desktop environments - Active Directory, Roaming Profiles, Group Policies. * Microsoft Windows 8 to 10. * Office 2013 - 2019 - especially Outlook. * Office 365 - All features. * PC Hardware troubleshooting and optimisation. * Network Printers. Benefits * Flexible working - on completion of probation the option to work up to 50% of your time remotely. * Contributory pension scheme. * Multi-disciplined training program (provided both on the job and in a classroom environment), offering the chance to obtain industry recognised certifications. * Internal progression opportunities.
My client is looking for Support Engineer to be responsible for providing predominantly 2nd/3rd line software and hardware support to a broad range of end clients. Working as part of a small team this role is to ensure support requests are effectively managed throughout their lifecycle, providing business users with timely solutions and excellent customer service. Central to this is the IT Helpdesk team who provide day to day support to the users in person and online. This role is primarily is focused around on-site support where remote support is not possible. Key Duties * Providing an excellent customer service to clients. * Resolving helpdesk queries and tickets. * Schedule appointments, prepare presentations, demonstrate equipment. * Develop solutions that demonstrate value added benefits to customers. * Listen and understand customer needs and requirements with high priority on customer satisfaction. * Maintain knowledge of company and competitor's equipment. * Assist with configuration, support, servicing, and repairs of ICT equipment used across sites. * Provide support for IT systems such as Office 365, Outlook, Windows 10, website, internet, MS Office etc. * Monitor, respond and resolve tickets logged, escalating complex issues as appropriate, as well as proactively identifying and resolving issues. * Document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress. * Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. Candidate Profile Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management. Command of English as 1st language is a must. * Enthusiasm and positive attitude. Ability to pay attention to detail & manage multiple ongoing client engagements. * Ability to perform under pressure and work well in a team environment. * Must have the ability to work remotely and the discipline to be successful without direct supervision. Independent self-starter attitude with a strong work ethic. * Must have a driver's licence and have their own method of transportation. * MUST BE LOCAL TO North West London. Skills Required * Navigating around using both Windows and Apple Mac computer operating systems. * Basic Knowledge of IP/SIP telephony architecture and Data Networking. * Google Suite, Sharepoint, Intune experience is required Other Desired Skills * Windows Server 2016 - 2019. * Windows 10 Professional. * Office365 management. * Microsoft Exchange administration. * DHCP / DNS administration. * Microsoft Active Directory Domain. * Advanced networking (VPN's). * Antivirus. * Azure/AWS. * Network patching (cabling). * Book analogue line and broadband/ethernet installations/migrations. * MDM product set-up and deployment. Company Overview My client is a small boutique company that provides VOIP, Broadband, Mobile and general IT support to clients across London from various backgrounds.
10/09/2021
Full time
My client is looking for Support Engineer to be responsible for providing predominantly 2nd/3rd line software and hardware support to a broad range of end clients. Working as part of a small team this role is to ensure support requests are effectively managed throughout their lifecycle, providing business users with timely solutions and excellent customer service. Central to this is the IT Helpdesk team who provide day to day support to the users in person and online. This role is primarily is focused around on-site support where remote support is not possible. Key Duties * Providing an excellent customer service to clients. * Resolving helpdesk queries and tickets. * Schedule appointments, prepare presentations, demonstrate equipment. * Develop solutions that demonstrate value added benefits to customers. * Listen and understand customer needs and requirements with high priority on customer satisfaction. * Maintain knowledge of company and competitor's equipment. * Assist with configuration, support, servicing, and repairs of ICT equipment used across sites. * Provide support for IT systems such as Office 365, Outlook, Windows 10, website, internet, MS Office etc. * Monitor, respond and resolve tickets logged, escalating complex issues as appropriate, as well as proactively identifying and resolving issues. * Document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress. * Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. Candidate Profile Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management. Command of English as 1st language is a must. * Enthusiasm and positive attitude. Ability to pay attention to detail & manage multiple ongoing client engagements. * Ability to perform under pressure and work well in a team environment. * Must have the ability to work remotely and the discipline to be successful without direct supervision. Independent self-starter attitude with a strong work ethic. * Must have a driver's licence and have their own method of transportation. * MUST BE LOCAL TO North West London. Skills Required * Navigating around using both Windows and Apple Mac computer operating systems. * Basic Knowledge of IP/SIP telephony architecture and Data Networking. * Google Suite, Sharepoint, Intune experience is required Other Desired Skills * Windows Server 2016 - 2019. * Windows 10 Professional. * Office365 management. * Microsoft Exchange administration. * DHCP / DNS administration. * Microsoft Active Directory Domain. * Advanced networking (VPN's). * Antivirus. * Azure/AWS. * Network patching (cabling). * Book analogue line and broadband/ethernet installations/migrations. * MDM product set-up and deployment. Company Overview My client is a small boutique company that provides VOIP, Broadband, Mobile and general IT support to clients across London from various backgrounds.
