Just IT

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities 1-2 years of User Desktop Support experience - i.e. solid desktop support skills. This needs to be either with an MSP or a candidate which has had sole responsibility of the IT department of a small company i.e. full end to end administration experience. Core technology experience: Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues. Microsoft Office - resolving customer issues on all versions. Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues). Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions. Smartphone email support (e.g. mailbox setup and synchronisation issues). A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user. Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence. Essential Skills At least 1- 2 year exp in support role Previous exp in MSP AD/O365/M/S Benefits: Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus. Bi-annual performance review with management to focus career progression. Pension. Remuneration of all work expenses. Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification. Regular opportunities for overtime. Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service. Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year. Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

IT Support Analyst Location: Barbican Salary: £30,000 - £35,000 DOE Are you an IT Support Analyst looking for your next opportunity? About the company A leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support Analyst. The ideal candidate will have great communication skills, a couple months experience and the desire to learn and grow. Responsibilities Provide on-site and remote assistance for clients Provide day to day IT troubleshooting and proactive advice Complete all regular scheduled visits and tasks, per the applicable Service Level Agreements Assist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systems Support the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company's platform Candidate Requirements One to two years' experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies. You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their time. The ability to manage your own workload and time highly efficiently to manage various day-to-day responsibilities whilst also supporting the Head of IT and technical leads within the team. Essential Skills and personal qualities Microsoft Windows Operating Systems Microsoft 365 Suite - Exchange Online, Outlook, Word, Teams, OneDrive, SharePoint etc. Mobile Device Management (Intune) Configuration of hardware and the deployment of equipment Basic networking and communications (LAN/WAN) Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Based in our Essex Office, you will be part of a small focused portfolio team within our Customer Service Department providing desktop support to our clients. You will be expected to handle between 10 - 15 inbound telephone calls a day and resolve a comparable number of client facing issues. While the customer base is almost entirely Microsoft based, the variety of solutions and infrastructures you will be exposed to vary from legacy SMB environments through to full cloud systems that leverage Azure and Office 365. There will be a comprehensive training program in place for your first three months of employment with ongoing technical and soft skill training as part of your ongoing role. Company Profile My client is one of the largest Managed Service Provides in the South of England offering the right candidate an excellent opportunity for growth, promotion and the chance to contribute to the development of the company. They provide state of the art technical solutions for small and medium sized business (SMEs) providing hardware, software, security and ongoing services to customers in the UK and around the world. General Skills & Experience * Minimum 1 year experience on helpdesk support or similar IT support role (ideally in a commercial environment), beneficial. * Strong customer care and client facing skills. * Good verbal and written communications skills. * Excellent telephone manner. * Organised, focused and rigorous. * Proven problem solving skills. * Able to work in a team environment. * Must have desire and ability to develop new skills on the job. * Strong team focus and ability to work with and without direct supervision. Attitude * Is passionate about Customer Service. * A desire to contribute to a diverse work environment. * Displays an aptitude for working smart as opposed to simply working hard. * Able to work constructively with their colleagues to build success for both our business and our clients. * Mature "can do" attitude in a professional environment. * Sense of humour. Technical Skills - An awareness of: * Domain joined desktop environments - Active Directory, Roaming Profiles, Group Policies. * Microsoft Windows 8 to 10. * Office 2013 - 2019 - especially Outlook. * Office 365 - All features. * PC Hardware troubleshooting and optimisation. * Network Printers. Benefits * Flexible working - on completion of probation the option to work up to 50% of your time remotely. * Contributory pension scheme. * Multi-disciplined training program (provided both on the job and in a classroom environment), offering the chance to obtain industry recognised certifications. * Internal progression opportunities.

My client is looking for Support Engineer to be responsible for providing predominantly 2nd/3rd line software and hardware support to a broad range of end clients. Working as part of a small team this role is to ensure support requests are effectively managed throughout their lifecycle, providing business users with timely solutions and excellent customer service. Central to this is the IT Helpdesk team who provide day to day support to the users in person and online. This role is primarily is focused around on-site support where remote support is not possible. Key Duties * Providing an excellent customer service to clients. * Resolving helpdesk queries and tickets. * Schedule appointments, prepare presentations, demonstrate equipment. * Develop solutions that demonstrate value added benefits to customers. * Listen and understand customer needs and requirements with high priority on customer satisfaction. * Maintain knowledge of company and competitor's equipment. * Assist with configuration, support, servicing, and repairs of ICT equipment used across sites. * Provide support for IT systems such as Office 365, Outlook, Windows 10, website, internet, MS Office etc. * Monitor, respond and resolve tickets logged, escalating complex issues as appropriate, as well as proactively identifying and resolving issues. * Document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress. * Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. Candidate Profile Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management. Command of English as 1st language is a must. * Enthusiasm and positive attitude. Ability to pay attention to detail & manage multiple ongoing client engagements. * Ability to perform under pressure and work well in a team environment. * Must have the ability to work remotely and the discipline to be successful without direct supervision. Independent self-starter attitude with a strong work ethic. * Must have a driver's licence and have their own method of transportation. * MUST BE LOCAL TO North West London. Skills Required * Navigating around using both Windows and Apple Mac computer operating systems. * Basic Knowledge of IP/SIP telephony architecture and Data Networking. * Google Suite, Sharepoint, Intune experience is required Other Desired Skills * Windows Server 2016 - 2019. * Windows 10 Professional. * Office365 management. * Microsoft Exchange administration. * DHCP / DNS administration. * Microsoft Active Directory Domain. * Advanced networking (VPN's). * Antivirus. * Azure/AWS. * Network patching (cabling). * Book analogue line and broadband/ethernet installations/migrations. * MDM product set-up and deployment. Company Overview My client is a small boutique company that provides VOIP, Broadband, Mobile and general IT support to clients across London from various backgrounds.