Databarracks

Location: London (Hybrid) Salary: £78,000-£83,000 + bonus Benefits: Private Medical Insurance + many more Reports to: Infrastructure Team Lead Hours of work: 37.5 hours per week Language: English (Required) The Role We are looking for a Senior Infrastructure Engineer to join our Production Technology team. This is a hands on role responsible for maintaining, supporting, and improving the infrastructure that underpins our production platforms across data centre and public cloud environments. Linux and networking are central to our technology estate. You will take ownership of critical infrastructure services, troubleshoot complex issues, drive automation and operational improvements, and contribute to the design and evolution of our platforms. Key Responsibilities Support and maintain production infrastructure across data centre and cloud environments. Design, build, and support Linux-based platforms and services. Troubleshoot complex infrastructure, networking, and platform issues. Develop automation and Infrastructure as Code solutions using tools such as Ansible and scripting languages. Support and enhance networking technologies including routing, switching, firewalls, VPNs, and load balancing. Manage virtualization and container platforms including VMware, Proxmox, Docker, and Kubernetes. Lead infrastructure security initiatives including patching, vulnerability remediation, and platform hardening. Deliver infrastructure projects from design through implementation. Contribute to technology strategy, platform architecture, and continuous improvement initiatives. Strong Linux administration and engineering experience in production environments. Platform design and implementation OS lifecycle management Performance tuning and troubleshooting Security hardening Automation and orchestration using Ansible or similar tools Scripting with Bash, Python, or equivalent languages Infrastructure as Code and configuration management practices Solid networking knowledge including TCP/IP, routing, switching, DNS, DHCP, firewalls, and VPNs. Experience with automation tools such as Ansible and scripting using Bash or Python. Experience supporting virtualization and container platforms. Strong troubleshooting skills across infrastructure, operating systems, and networks. Experience working with public cloud platforms (Azure, AWS, and/or GCP). Knowledge of infrastructure security, patch management, and vulnerability remediation. Experience with Kubernetes and Infrastructure as Code. Knowledge of modern networking technologies such as BGP, EVPN VXLAN, Spine Leaf, and MLAG. Experience with Proxmox and KVM. Working knowledge of Windows Server and Active Directory. Ready to Apply? We'd love to hear from experienced solutions leaders who are passionate about technology, customer outcomes, and helping organisations build resilience in an increasingly complex digital world. The Company Databarracks is one of the UK's leading providers of cyber resilience, disaster recovery, backup, cloud infrastructure, and managed security services. We help organisations reduce risk, improve resilience, and recover quickly from disruption through expert consultancy, managed services, and technology partnerships.

Location: Chesterfield (office-based) Salary: 27k Benefits: Private medical insurance, pension scheme and more Start date:ASAP Reports to: Enterprise Solutions Manager Hours of work:Full time Experience: 5+ years Language:English (required) Why this role matters At Databarracks, resilience depends on precision. Behind every successful deployment, renewal and customer solution is a purchasing function that gets the details right the first time. About Databarracks We're leaders in business resilience, disaster recovery and cyber security. We enable our customers to operate with confidence when the worst happens. We've grown by combining technical expertise with strong operational foundations. Our Enterprise Solutions team ensures the right equipment, contracts and supplier relationships are in place to support both our customers and our internal teams. We're collaborative, detail-driven and proud of the standards we maintain. The Role This is not just an administrative purchasing role. You'll sit at the centre of sales, suppliers and service delivery - working as part of a collaborative team to coordinate quotes, purchase orders, hardware procurement and contract records. Responsibilities are shared across the team, so you'll support and be supported by colleagues to ensure smooth, consistent delivery across all areas. You'll help ensure pricing accuracy, maintain SAP records, manage RMAs and keep maintenance agreements and SLAs up to date. Your attention to detail will help protect margin, prevent delays and ensure customer commitments are met. Full training will be provided, giving you the knowledge and confidence to succeed in the role and develop within the team. What you'll do Raise and input sales quotes into SAP Request and chase supplier quotations via internal sales requests Validate pricing and information to ensure quote accuracy Raise purchase orders with suppliers Order hardware for Databarracks, COOLSPIRiT and Plan B sites Manage RMA and hardware return procedures Maintain accurate customer service contract records within SAP Ensure SLAs, terms, renewal dates and maintenance schedules are correctly recorded Act as a key coordination point between Sales, suppliers and internal teams What we're looking for Experience and Background Experience working with customers and suppliers (essential) Technical interest or background in IT (essential) Experience using Salesforce (desirable) Skills and Behaviours Strong attention to detail with high levels of accuracy and confident using Microsoft Office and general IT systems Organised and methodical, able to prioritise workloads effectively Strong multitasking capability Process-driven with a structured approach to workflow Confident communicator, particularly on the phone with suppliers and customers Able to work independently and take initiative Numerate and literate to an intermediate level or above What success looks like Accurate quotes and pricing with minimal rework Timely supplier responses and purchase order processing Well-managed hardware orders and RMA procedures Up-to-date and accurate contract and SLA records within SAP Smooth coordination between Sales and Enterprise Solutions What you'll get A structured role with clear responsibility and ownership Exposure to technical IT solutions and supplier management Opportunities to develop SAP and systems expertise A collaborative team environment The chance to play a key role in supporting business growth Ready to apply? If you're organised, detail-focussed and enjoy being the operational engine behind technical solutions, we'd love to hear from you. Apply now and join a team where accuracy, accountability and teamwork matter.

Location: Battersea (Hybrid role with a minimum of two days in the office) Salary:£65 - £70K Benefits:Private medical insurance + many more Start date: ASAPReports to: Head of Client Services Hours of work: Full time Language: English (Required) The role We are looking for a Senior Client Services Manager to join our growing Client Services team. Our mission is to keep mission critical IT systems resilient and available for our customers, and in this role you will be responsible for managing and growing relationships with IT and business leaders at some of the UK's most respected organisations. You will take ownership of a portfolio of mid to large enterprise accounts across sectors including financial services, legal, public sector and transport. Acting as a trusted advisor to senior stakeholders, you will help customers strengthen their IT resilience strategies while ensuring they realise ongoing value from our managed services. This is a strategic, commercially focussed role combining relationship leadership, account growth and long term client retention. You will be responsible for renewals, expansion opportunities and overall account health, working closely with technical and delivery teams to ensure successful outcomes for our customers. The role requires a consultative approach to enterprise account management - someone who understands complex, regulated environments and can translate technical capability into meaningful business outcomes for clients. You will regularly engage with customers on site to strengthen relationships, understand evolving requirements and identify opportunities to support their resilience strategies. Why this role matters At Databarracks, our growth depends on the strength and depth of our client relationships. We operate in environments where resilience isn't optional - it's business critical. Our clients trust us to protect their most important systems, meet regulatory expectations, and support them through moments that matter most. That level of trust requires more than traditional account management. It requires strategic leadership, commercial ownership and the ability to work alongside senior stakeholders to shape long term resilience strategies. This role is critical to ensuring we deliver on that promise. As a Senior Client Services Manager, you will own and grow key client relationships, ensuring our services deliver measurable value, identifying opportunities to strengthen resilience and driving long term partnership success. Your ability to balance commercial outcomes with customer trust will directly impact retention, expansion and our reputation in regulated markets. In short, this role sits at the heart of how we grow, how we deliver value and how we differentiate ourselves. The responsibilities Design and lead the Client Services Plan for your portfolio of enterprise accounts, aligning customer outcomes with long term commercial growth. Take full ownership of a defined book of business, including retention, renewals, expansion and pipeline development. Build and maintain trusted relationships with senior stakeholders, including IT leadership and executive sponsors. Serve as the primary strategic contact for all client account management matters. Ensure customers realise measurable value from our managed services and resilience solutions. Drive high levels of customer satisfaction and retention, maintaining strong account health across the portfolio. Identify opportunities to expand services, positioning new solutions that support customers' evolving resilience and operational requirements. Negotiate commercial agreements and renewals while maximising long term account value. Work closely with internal technical, delivery and support teams to ensure services are delivered successfully against client objectives. Communicate clearly with internal and external stakeholders on account plans, initiatives and service performance. Forecast and track key account metrics including revenue growth, renewals and pipeline. Maintain accurate reporting within the Customer Management System to ensure accounts remain in strong operational status. Lead resolution of complex customer issues or escalations where required. The candidate Essential skills: Proven success managing and growing enterprise customer relationships within complex or regulated environments. Strong experience selling managed services and outcome based solutions, rather than purely product or feature led offerings. A track record of retaining and expanding long term strategic accounts. The ability to engage confidently with both technical teams and senior business stakeholders. Strong commercial acumen with experience negotiating enterprise contracts and renewals. Excellent written and verbal communication skills. Highly organised with the ability to manage multiple strategic accounts simultaneously. Collaborative mindset with a focus on delivering long term value for customers. The company Databarracks is an IT Resilience managed service provider based in South West London. We do more than just protect technology - we enable our customers to get on with what they do best when the worst happens. We have grown substantially winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around. We're a tight, focussed team, with the internal resources to provide meaningful opportunities for progression and on the job training. Some of our most senior staff members started in entry level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder.

A leading IT Resilience managed service provider in Greater London is seeking a Senior Client Services Manager to manage relationships with enterprise clients. This hybrid role involves owning the client services plan, ensuring high customer satisfaction, and identifying expansion opportunities. Candidates should possess strong experience in managed services sales and enterprise account management, alongside excellent communication skills. This position offers a competitive salary, private medical insurance, and opportunities for professional growth.