Kick-start or elevate your IT engineering career with a leading UK Cloud & Managed Services provider, supporting customers across the region as a Field Service Engineer within a high-growth, supportive team. IT Customer Support EngineerOssett, West Yorkshire (On-site with regional travel) Full Time, Permanent Competitive basic salary + company vehicle About the company: Our client is one of the UK's most successful independent IT cloud and managed services providers, supporting more than 2,500 customers nationwide with cutting-edge technology solutions and award-winning support. About the role: As an IT Customer Support Engineer you'll respond to service calls across a 75-mile radius of the Ossett head office, providing hardware break-fix support, preventative maintenance and on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements. Key responsibilities: Respond to service calls on client sites Handle hardware break-fix tasks and deployments, meeting required SLAs Troubleshoot, diagnose and resolve complex technical faults with real-time updates Conduct comprehensive preventative maintenance with full activity documentation Maintain an in-depth technical knowledge of company products, services and solutions Update tickets and call records in real time using company systems and software Assist with project rollouts and support ad hoc tasks as required Troubleshoot hardware including printers, laptops, servers, routers and switches Travel regularly to client sites and occasionally to other offices The ideal candidate: You're an experienced IT Customer Support Engineer with strong troubleshooting abilities, excellent customer-facing skills and the ability to work independently or as part of a small team. Relevant experience in a similar role Full UK driving licence (essential) Strong IT troubleshooting skills Printer repair experience and understanding of mechanical print processes (essential) PC and server hardware experience Vendor accreditations (e.g., Lenovo or others) advantageous Knowledge of HP, Sharp, Xerox, Kyocera and Canon printers beneficial Flexible, organised and committed to maintaining high standards of work Able to adhere to ISO 9001, ISO 27001 and Group Information Security Policy Benefits - Talent is rewarded with a package designed to help you thrive: Competitive salary 25 days holiday plus bank holidays Company vehicle (with business mileage reimbursement) Birthday holiday 37.5-hour week, Monday to Friday between 8am-6pm Part of an on-call OOH rota (enhanced pay) Pension scheme Death in Service Insurance Uniform provided Ongoing training and career development opportunities How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email directing you to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. A career here means shaping your future with market-leading tools, training and support, so apply now to join an expanding engineering team! Other suitable skills and experience include: Helpdesk Technician, Application Support Engineer, Network Support Engineer, Systems Support Specialist, IT Operations Engineer, End-User Support Technician, Remote Support Engineer, IT Service Desk Analyst, Technical Solutions Engineer, IT Infrastructure Support Engineer.
04/12/2025
Full time
Kick-start or elevate your IT engineering career with a leading UK Cloud & Managed Services provider, supporting customers across the region as a Field Service Engineer within a high-growth, supportive team. IT Customer Support EngineerOssett, West Yorkshire (On-site with regional travel) Full Time, Permanent Competitive basic salary + company vehicle About the company: Our client is one of the UK's most successful independent IT cloud and managed services providers, supporting more than 2,500 customers nationwide with cutting-edge technology solutions and award-winning support. About the role: As an IT Customer Support Engineer you'll respond to service calls across a 75-mile radius of the Ossett head office, providing hardware break-fix support, preventative maintenance and on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements. Key responsibilities: Respond to service calls on client sites Handle hardware break-fix tasks and deployments, meeting required SLAs Troubleshoot, diagnose and resolve complex technical faults with real-time updates Conduct comprehensive preventative maintenance with full activity documentation Maintain an in-depth technical knowledge of company products, services and solutions Update tickets and call records in real time using company systems and software Assist with project rollouts and support ad hoc tasks as required Troubleshoot hardware including printers, laptops, servers, routers and switches Travel regularly to client sites and occasionally to other offices The ideal candidate: You're an experienced IT Customer Support Engineer with strong troubleshooting abilities, excellent customer-facing skills and the ability to work independently or as part of a small team. Relevant experience in a similar role Full UK driving licence (essential) Strong IT troubleshooting skills Printer repair experience and understanding of mechanical print processes (essential) PC and server hardware experience Vendor accreditations (e.g., Lenovo or others) advantageous Knowledge of HP, Sharp, Xerox, Kyocera and Canon printers beneficial Flexible, organised and committed to maintaining high standards of work Able to adhere to ISO 9001, ISO 27001 and Group Information Security Policy Benefits - Talent is rewarded with a package designed to help you thrive: Competitive salary 25 days holiday plus bank holidays Company vehicle (with business mileage reimbursement) Birthday holiday 37.5-hour week, Monday to Friday between 8am-6pm Part of an on-call OOH rota (enhanced pay) Pension scheme Death in Service Insurance Uniform provided Ongoing training and career development opportunities How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email directing you to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. A career here means shaping your future with market-leading tools, training and support, so apply now to join an expanding engineering team! Other suitable skills and experience include: Helpdesk Technician, Application Support Engineer, Network Support Engineer, Systems Support Specialist, IT Operations Engineer, End-User Support Technician, Remote Support Engineer, IT Service Desk Analyst, Technical Solutions Engineer, IT Infrastructure Support Engineer.
Are you an efficient administrator who thrives on taking ownership and delivering first class customer service? You could be our client's next Project Coordinator . Project Coordinator Cirencester, GL7 Full time Starting Salary £20,000 -£25,000 dependent on experience Our client has over 15 years' experience of making innovative technology a business reality. Their team of professional IT and business experts are focussed on providing their customers with exemplary levels of service. The Role: As a key member of the Project Team, you will be supporting the Project Managers operating from the Cirencester office. This role will involve a mixture of office-based and remote working. As Project Coordinator, your responsibilities will include: Providing project governance support such as providing status reports and managing plans. Providing support to resource planning, assigning tasks, and controlling scheduling. Communicating the project's progress to team members and other key stakeholders. Tracking and communicating project risks and opportunities Supporting the development of work packages and tracking progress, ensuring deadlines are met. Negotiating and liaising with 3rd parties and clients to support delivery. Supporting asset management and stock control. Supporting budget control and financial management. Providing support with documentation management and control. Organising and recording minutes for project team meetings and stakeholder meetings. Full training will be given in our project and company processes. Experience: Prior experience in Project work is not essential but an understanding of project principles would prove beneficial. The ideal Project Coordinator will: Be comfortable working under pressure. Have strong verbal and written communication skills Have strong attention to detail Be dependable with excellent time management skills. Be results driven. Benefits Bonus of up to 10% 25 days holiday (+ public holidays) Private healthcare 4.5% company contribution pension Free lunch How to apply for the Project Coordinator role: If you have the skills and experience required for this Project Coordinator role, click "apply " today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes Project Manager, planning officer, planning executive, project executive, project planning officer, executive assistant, operations coordinator, operations assistant, operations executive, office executive, office manager, coordinator, administrative director, HR manager, HR executive, human resources assistant, HR Officer
07/10/2021
Full time
Are you an efficient administrator who thrives on taking ownership and delivering first class customer service? You could be our client's next Project Coordinator . Project Coordinator Cirencester, GL7 Full time Starting Salary £20,000 -£25,000 dependent on experience Our client has over 15 years' experience of making innovative technology a business reality. Their team of professional IT and business experts are focussed on providing their customers with exemplary levels of service. The Role: As a key member of the Project Team, you will be supporting the Project Managers operating from the Cirencester office. This role will involve a mixture of office-based and remote working. As Project Coordinator, your responsibilities will include: Providing project governance support such as providing status reports and managing plans. Providing support to resource planning, assigning tasks, and controlling scheduling. Communicating the project's progress to team members and other key stakeholders. Tracking and communicating project risks and opportunities Supporting the development of work packages and tracking progress, ensuring deadlines are met. Negotiating and liaising with 3rd parties and clients to support delivery. Supporting asset management and stock control. Supporting budget control and financial management. Providing support with documentation management and control. Organising and recording minutes for project team meetings and stakeholder meetings. Full training will be given in our project and company processes. Experience: Prior experience in Project work is not essential but an understanding of project principles would prove beneficial. The ideal Project Coordinator will: Be comfortable working under pressure. Have strong verbal and written communication skills Have strong attention to detail Be dependable with excellent time management skills. Be results driven. Benefits Bonus of up to 10% 25 days holiday (+ public holidays) Private healthcare 4.5% company contribution pension Free lunch How to apply for the Project Coordinator role: If you have the skills and experience required for this Project Coordinator role, click "apply " today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes Project Manager, planning officer, planning executive, project executive, project planning officer, executive assistant, operations coordinator, operations assistant, operations executive, office executive, office manager, coordinator, administrative director, HR manager, HR executive, human resources assistant, HR Officer
As a Digital Account Manager for PS Website Design you will be part of a fun, supportive team working with some of the UK's leading brands. Digital Account Manager Near Leeds Salary £35k basic + bonus £55k OTE + Excellent Benefits Working hours 8.30 - 5.30 PS Website Design is an expanding digital marketing agency located in the heart of Ilkley, near Leeds, West Yorkshire. We offer complete digital solutions, including Design & Branding, Web & Software Development, Search Engine Optimisation, Paid Advertising and Social Media Management. Plus, everything is done in-house, giving our clients' direct contact with the team, greater control over their project and faster response times. We are now on the lookout for a talented Digital Account Manager to join our growing team. Your role will be to deliver excellent customer service while meeting targets for profitability, budget and timescales. You'll be working closely with our Account Director, focusing on growth, client retention and strategic direction. We're all working remotely just now, but you will be working from our modern offices in the long term. You'll need to have experience working within the digital industry as we're looking for someone who can hit the ground running. Over the past 11 years, we've built a reputation for delivering exceptional digital solutions with outstanding customer service. Your responsibilities will include: Building and maintaining strong relationships with PS clients, understanding their businesses and ensuring they are taking advantage of the full range of PS services. Taking ownership of client works by managing every detail of projects, including: the brief, quotations, standards, and deadlines; you will proactively resolve issues to keep things running smoothly. Communicating effectively with clients, identifying scope change, reinforcing the value of PS works and managing expectations. Recommending appropriate services to maximise the revenue for the agency. Maintaining standards and processes, prioritising effectively, motivating the team to hit deadlines, and supporting directors with reports and invoicing information. Required Qualifications Passionate, hard-working attitude and commitment to customer service. Minimum of 2 years' experience in managing client requirements, delivering results and project management. Background in creative and digital marketing solutions in a business or agency environment. Ability to provide strategic thinking for clients and identify upsell opportunities. Awareness of commercial objectives and business strategy. Excellent communication skills, friendly manner and professionalism that builds confidence. Experience in taking and fulfilling detailed briefs and running meetings. Ability to support team objectives and build positive relationships with colleagues. Self-starter determination with the ability to prioritise effectively and work independently to meet deadlines. A track record of delivering high standards with an attention to detail in a fast-paced environment. Benefits We are a friendly team and have regular social meetings (online for the moment) and a weekly PS team game. When office life starts again, you'll enjoy our amazing state of the art office which includes a barista coffee machine, modern breakout room with pool table, plus a monthly team breakfast. Throughout the year there are nights out with the team and a Christmas party to remember! It's not just a work thing - we all really like each other! We also take career development and training seriously and as we continue to grow, we envisage your skills and personal development to do the same. Other perks include 25 days holiday + a day off on your birthday and PS operates a pension and private healthcare scheme. How to apply for this Digital Account Manager job near Leeds If you have the skills and experience and feel you can make a difference, then please click "apply" today. Watch out for an email enabling you to update your profile and application. How to apply for the Digital Account Manager role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: Account Management, Project Coordinator, Computer and IT jobs Leeds, IT jobs Yorkshire, Media, Communications and Writing, Advertising and Marketing, Creative Agency
06/10/2021
Full time
As a Digital Account Manager for PS Website Design you will be part of a fun, supportive team working with some of the UK's leading brands. Digital Account Manager Near Leeds Salary £35k basic + bonus £55k OTE + Excellent Benefits Working hours 8.30 - 5.30 PS Website Design is an expanding digital marketing agency located in the heart of Ilkley, near Leeds, West Yorkshire. We offer complete digital solutions, including Design & Branding, Web & Software Development, Search Engine Optimisation, Paid Advertising and Social Media Management. Plus, everything is done in-house, giving our clients' direct contact with the team, greater control over their project and faster response times. We are now on the lookout for a talented Digital Account Manager to join our growing team. Your role will be to deliver excellent customer service while meeting targets for profitability, budget and timescales. You'll be working closely with our Account Director, focusing on growth, client retention and strategic direction. We're all working remotely just now, but you will be working from our modern offices in the long term. You'll need to have experience working within the digital industry as we're looking for someone who can hit the ground running. Over the past 11 years, we've built a reputation for delivering exceptional digital solutions with outstanding customer service. Your responsibilities will include: Building and maintaining strong relationships with PS clients, understanding their businesses and ensuring they are taking advantage of the full range of PS services. Taking ownership of client works by managing every detail of projects, including: the brief, quotations, standards, and deadlines; you will proactively resolve issues to keep things running smoothly. Communicating effectively with clients, identifying scope change, reinforcing the value of PS works and managing expectations. Recommending appropriate services to maximise the revenue for the agency. Maintaining standards and processes, prioritising effectively, motivating the team to hit deadlines, and supporting directors with reports and invoicing information. Required Qualifications Passionate, hard-working attitude and commitment to customer service. Minimum of 2 years' experience in managing client requirements, delivering results and project management. Background in creative and digital marketing solutions in a business or agency environment. Ability to provide strategic thinking for clients and identify upsell opportunities. Awareness of commercial objectives and business strategy. Excellent communication skills, friendly manner and professionalism that builds confidence. Experience in taking and fulfilling detailed briefs and running meetings. Ability to support team objectives and build positive relationships with colleagues. Self-starter determination with the ability to prioritise effectively and work independently to meet deadlines. A track record of delivering high standards with an attention to detail in a fast-paced environment. Benefits We are a friendly team and have regular social meetings (online for the moment) and a weekly PS team game. When office life starts again, you'll enjoy our amazing state of the art office which includes a barista coffee machine, modern breakout room with pool table, plus a monthly team breakfast. Throughout the year there are nights out with the team and a Christmas party to remember! It's not just a work thing - we all really like each other! We also take career development and training seriously and as we continue to grow, we envisage your skills and personal development to do the same. Other perks include 25 days holiday + a day off on your birthday and PS operates a pension and private healthcare scheme. How to apply for this Digital Account Manager job near Leeds If you have the skills and experience and feel you can make a difference, then please click "apply" today. Watch out for an email enabling you to update your profile and application. How to apply for the Digital Account Manager role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: Account Management, Project Coordinator, Computer and IT jobs Leeds, IT jobs Yorkshire, Media, Communications and Writing, Advertising and Marketing, Creative Agency
