We have an incredible opportunity to join us here at Phoenix Group as a Lead Application Support Manager to join our Engineering and Delivery team. Job Type:Fixed Term Contract 8 Months Location: This could be based in either our Telford, Birmingham or Edinburgh offices with time spent working in the office and at home. Flexible working:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: 24/07/2026 Salary and benefits: £65,000 - 85,000 plus 16% bonus and up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're really proud of bringing together organisations with long and successful histories to support us in our growth journey. We're currently recruiting for a Lead Application Support Manager to join our Cloud Team to lead the successful operational delivery of one or more IT services to meet business and customer demands. Supporting the day-to-day delivery of applications the L2 Application Support team are responsible for support of custom applications in Azure, AWS and on-prem platforms. Ensuring we deliver exceptional customer service consistently. To actively contribute to the operational effectiveness of the Application Support function, progressing and delivering SIP opportunities whilst adhering to best practice and always ensure process and control adherence. Key Responsibilities Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA's/OLA's Acting as a conduit between L1 desk, other application support / platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends Maintaining up to date in-depth technical knowledge in one or more specialist areas Providing technical understanding to less experienced colleagues however without line management responsibility Communicating complex technical solutions effectively to a variety of stakeholders Building effective relationships with a range of stakeholders including with sourcing partners What We're Looking For Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance) IT related qualification (MCP/Comp TIA/AWS/Azure) Website Portal experience - Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS Knowledge of Certification and related security standards Scripting skills, with technology such as Powershell Strong SQL and Oracle DB skills Essential Experience of 'modern' IT delivery and engineering practices, i.e. Platform and Product based organisations - ideally having experience of transitioning to this model from more traditional ways of working Installing/troubleshooting windows operating systems, deploying/packaging applications. Installing/troubleshooting and supporting a wide range of systems and applications. Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment Desirable Experience with automation and self-service deployment of secure & scalable solutions Risk management - understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks Experience of key automation and other 'enabling' tooling, including but not limited to Infrastructure as Code (Terraform, CDK), Observability (Dynatrace, Splunk) and DevSecOps toolchain (Atlassian Jira & Confluence, Github Enterprise, Artifactory) Inclusion & Diversity We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at a earliest opportunity.
18/07/2026
Full time
We have an incredible opportunity to join us here at Phoenix Group as a Lead Application Support Manager to join our Engineering and Delivery team. Job Type:Fixed Term Contract 8 Months Location: This could be based in either our Telford, Birmingham or Edinburgh offices with time spent working in the office and at home. Flexible working:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: 24/07/2026 Salary and benefits: £65,000 - 85,000 plus 16% bonus and up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're really proud of bringing together organisations with long and successful histories to support us in our growth journey. We're currently recruiting for a Lead Application Support Manager to join our Cloud Team to lead the successful operational delivery of one or more IT services to meet business and customer demands. Supporting the day-to-day delivery of applications the L2 Application Support team are responsible for support of custom applications in Azure, AWS and on-prem platforms. Ensuring we deliver exceptional customer service consistently. To actively contribute to the operational effectiveness of the Application Support function, progressing and delivering SIP opportunities whilst adhering to best practice and always ensure process and control adherence. Key Responsibilities Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA's/OLA's Acting as a conduit between L1 desk, other application support / platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends Maintaining up to date in-depth technical knowledge in one or more specialist areas Providing technical understanding to less experienced colleagues however without line management responsibility Communicating complex technical solutions effectively to a variety of stakeholders Building effective relationships with a range of stakeholders including with sourcing partners What We're Looking For Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance) IT related qualification (MCP/Comp TIA/AWS/Azure) Website Portal experience - Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS Knowledge of Certification and related security standards Scripting skills, with technology such as Powershell Strong SQL and Oracle DB skills Essential Experience of 'modern' IT delivery and engineering practices, i.e. Platform and Product based organisations - ideally having experience of transitioning to this model from more traditional ways of working Installing/troubleshooting windows operating systems, deploying/packaging applications. Installing/troubleshooting and supporting a wide range of systems and applications. Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment Desirable Experience with automation and self-service deployment of secure & scalable solutions Risk management - understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks Experience of key automation and other 'enabling' tooling, including but not limited to Infrastructure as Code (Terraform, CDK), Observability (Dynatrace, Splunk) and DevSecOps toolchain (Atlassian Jira & Confluence, Github Enterprise, Artifactory) Inclusion & Diversity We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at a earliest opportunity.
Phoenix Group is seeking a Lead Application Support Manager to join our Cloud Team and drive the operational delivery of IT services to meet business needs. You will oversee day-to-day support of applications across Azure, AWS and on-prem platforms, ensuring exceptional customer service and adherence to best practices. From improving service delivery to coordinating with multiple stakeholders, this role demands strong cloud expertise, security awareness and the ability to lead without formal
18/07/2026
Full time
Phoenix Group is seeking a Lead Application Support Manager to join our Cloud Team and drive the operational delivery of IT services to meet business needs. You will oversee day-to-day support of applications across Azure, AWS and on-prem platforms, ensuring exceptional customer service and adherence to best practices. From improving service delivery to coordinating with multiple stakeholders, this role demands strong cloud expertise, security awareness and the ability to lead without formal
Phoenix Group is seeking a Senior BPA Transition Manager for its Data / Transitions & Onboarding team in London. This role supports the onboarding of new BPA transactions while managing existing business efficiently. Ideal candidates will possess strong technical knowledge in Bulk Purchase Annuities and demonstrate experience in transition activities. Responsibilities include managing project plans, providing real-time support to Trustees, and developing relationships with stakeholders throughout the transition journey. The position offers flexible working arrangements, competitive salary up to £90k, and comprehensive benefits.
30/06/2026
Full time
Phoenix Group is seeking a Senior BPA Transition Manager for its Data / Transitions & Onboarding team in London. This role supports the onboarding of new BPA transactions while managing existing business efficiently. Ideal candidates will possess strong technical knowledge in Bulk Purchase Annuities and demonstrate experience in transition activities. Responsibilities include managing project plans, providing real-time support to Trustees, and developing relationships with stakeholders throughout the transition journey. The position offers flexible working arrangements, competitive salary up to £90k, and comprehensive benefits.
We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you're looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you'll thrive here. Job Type: Permanent Location: This role will be based in our London office with time spent working from home and from the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. Flexible working: All roles are open to part time, job share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here. Salary and benefits: Up to £90k depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12 salary life assurance, career breaks, income protection, 3 volunteering days and much more. Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations. You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You'll also be required to take a hands on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy out. The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career. Key Responsibilities Own, drive and manage the implementation of a standard, client focussed transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy out. Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team. Provide ongoing real time support to Trustees, administrators and other third parties as required. Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication. Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout. Work closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans. Proactively identify emerging issues, liaising with external administrators and Phoenix's outsourced administrator to rectify. Build and maintain relationships with internal stakeholders, Phoenix's outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey. Produce detailed and accurate management information to support effective oversight. Support the preparation of contractual documents and individual pension policy documents at buy out. Ensure that all contractual obligations are completed on time, and to a high standard before the buy out occurs. Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team. What are we looking for? Strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions, including experience supporting schemes through transition to buy out Demonstrable experience in BPA transition activity, including new business pitches, interpreting pension benefit data/documentation, and contributing to transition delivery Proven ability to analyse risk and issues across the transition journey, providing clear, actionable recommendations aligned to project delivery plans Experience producing and presenting data driven insights to stakeholders, translating complex information into clear, engaging outputs to support decision making Track record of working in a project or change environment, collaborating with internal/external stakeholders and operating within outsourced administration models Strong stakeholder engagement exposure, including working with clients, trustees and third parties, alongside a proactive approach to development and continuous learning We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Locations 20 Old Bailey, London, EC4M 7AN, GB (Hybrid)
30/06/2026
Full time
We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you're looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you'll thrive here. Job Type: Permanent Location: This role will be based in our London office with time spent working from home and from the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. Flexible working: All roles are open to part time, job share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here. Salary and benefits: Up to £90k depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12 salary life assurance, career breaks, income protection, 3 volunteering days and much more. Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations. You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You'll also be required to take a hands on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy out. The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career. Key Responsibilities Own, drive and manage the implementation of a standard, client focussed transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy out. Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team. Provide ongoing real time support to Trustees, administrators and other third parties as required. Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication. Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout. Work closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans. Proactively identify emerging issues, liaising with external administrators and Phoenix's outsourced administrator to rectify. Build and maintain relationships with internal stakeholders, Phoenix's outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey. Produce detailed and accurate management information to support effective oversight. Support the preparation of contractual documents and individual pension policy documents at buy out. Ensure that all contractual obligations are completed on time, and to a high standard before the buy out occurs. Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team. What are we looking for? Strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions, including experience supporting schemes through transition to buy out Demonstrable experience in BPA transition activity, including new business pitches, interpreting pension benefit data/documentation, and contributing to transition delivery Proven ability to analyse risk and issues across the transition journey, providing clear, actionable recommendations aligned to project delivery plans Experience producing and presenting data driven insights to stakeholders, translating complex information into clear, engaging outputs to support decision making Track record of working in a project or change environment, collaborating with internal/external stakeholders and operating within outsourced administration models Strong stakeholder engagement exposure, including working with clients, trustees and third parties, alongside a proactive approach to development and continuous learning We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Locations 20 Old Bailey, London, EC4M 7AN, GB (Hybrid)
