ML Engineer (Stealth AI Company) About the company We are building a foundational intelligence platform that transforms fragmented, proprietary information into durable institutional intelligence - enabling organisations to reason faster, preserve context, and compound knowledge over time. We are starting with information-dense, judgment-heavy industries where decision-making under uncertainty is core. Long-term, the platform is designed for any information-led organisation where trust, provenance, and context matter. Our focus is not surface-level AI features, but the intelligence substrate that workflows depend on. The problem we're solving Most organisations don't struggle with data volume. They struggle with: fragmented information across systems and time loss of context and institutional memory repeated manual synthesis knowledge walking out the door AI tools that retrieve information but don't reason over it We are building the foundational layer beneath workflows: how information is structured, contextualised, and reasoned over. What we build We build software that helps organisations understand their own information, not just store or search it. The platform: ingests internal and external data structures information to preserve meaning, relationships, and provenance enables reasoning across time, sources, and uncertainty keeps humans in the loop where judgment matters evolves as organisational knowledge evolves We are intentionally not: a workflow automation tool a chat UI on top of documents a standalone "knowledge graph product" Graphs, ML, probabilistic reasoning, and human-in-the-loop systems are combined to solve a larger problem: How can organisations reason reliably over their own information at scale? The role As an ML Engineer, you'll work at the intersection of machine learning systems, knowledge representation, and reasoning infrastructure - helping build the core intelligence layer of the platform. This is not a model-tuning or API-wrapping role. You'll tackle foundational problems such as: Knowledge extraction & structuring Designing ML pipelines that turn unstructured, proprietary data into semantically rich representations. Reasoning systems Building and integrating models that support probabilistic reasoning, multi-hop inference, and context-aware decision support. Agentic workflows Developing systems where AI augments human judgment via explainability, uncertainty estimation, and feedback loops. Evaluation & reliability Defining metrics and testing frameworks appropriate for high-stakes, information-led environments. Production integration Working closely with backend engineers, product, and domain experts to ensure ML systems are robust and scalable. What you'll be expected to do Design, train, and deploy ML models that handle real-world complexity: noise, ambiguity, evolving schemas Think deeply about information representation, not just retrieval or ranking Contribute to architectural decisions around ML infrastructure and system design Ship working systems, iterate based on feedback, and avoid over-engineering Maintain a high bar for clarity, reproducibility, and long-term maintainability What we're looking for Strong foundations in machine learning (e.g. NLP, information extraction, representation learning) Systems-oriented mindset - performance in production matters more than benchmarks Comfort working in ambiguity and defining problems from first principles Intellectual honesty and willingness to challenge assumptions Motivation to build infrastructure that compounds in value over time Nice to have Experience with graph databases (preferably Neo4j) Background in information retrieval (search, ranking, semantic search, hybrid systems) Experience building or operating ML systems in enterprise cloud environments, particularly Azure Working environment Based in London In-office by default with work from home on Wednesdays Founder-led, deeply technical, and substance-driven Low-ego, high-ownership culture Strong opinions, fast feedback loops, and a high bar for clarity Minimal ceremony, maximum focus on building durable systems. Values First-principles thinking - design from fundamentals Human judgment matters - AI supports decisions, it doesn't replace responsibility Intellectual honesty - correctness over hype Trust by default - security, provenance, and explainability built in Compounding advantage - systems that get better over time Build foundations, not wrappers - infrastructure over surface features Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
18/05/2026
Full time
ML Engineer (Stealth AI Company) About the company We are building a foundational intelligence platform that transforms fragmented, proprietary information into durable institutional intelligence - enabling organisations to reason faster, preserve context, and compound knowledge over time. We are starting with information-dense, judgment-heavy industries where decision-making under uncertainty is core. Long-term, the platform is designed for any information-led organisation where trust, provenance, and context matter. Our focus is not surface-level AI features, but the intelligence substrate that workflows depend on. The problem we're solving Most organisations don't struggle with data volume. They struggle with: fragmented information across systems and time loss of context and institutional memory repeated manual synthesis knowledge walking out the door AI tools that retrieve information but don't reason over it We are building the foundational layer beneath workflows: how information is structured, contextualised, and reasoned over. What we build We build software that helps organisations understand their own information, not just store or search it. The platform: ingests internal and external data structures information to preserve meaning, relationships, and provenance enables reasoning across time, sources, and uncertainty keeps humans in the loop where judgment matters evolves as organisational knowledge evolves We are intentionally not: a workflow automation tool a chat UI on top of documents a standalone "knowledge graph product" Graphs, ML, probabilistic reasoning, and human-in-the-loop systems are combined to solve a larger problem: How can organisations reason reliably over their own information at scale? The role As an ML Engineer, you'll work at the intersection of machine learning systems, knowledge representation, and reasoning infrastructure - helping build the core intelligence layer of the platform. This is not a model-tuning or API-wrapping role. You'll tackle foundational problems such as: Knowledge extraction & structuring Designing ML pipelines that turn unstructured, proprietary data into semantically rich representations. Reasoning systems Building and integrating models that support probabilistic reasoning, multi-hop inference, and context-aware decision support. Agentic workflows Developing systems where AI augments human judgment via explainability, uncertainty estimation, and feedback loops. Evaluation & reliability Defining metrics and testing frameworks appropriate for high-stakes, information-led environments. Production integration Working closely with backend engineers, product, and domain experts to ensure ML systems are robust and scalable. What you'll be expected to do Design, train, and deploy ML models that handle real-world complexity: noise, ambiguity, evolving schemas Think deeply about information representation, not just retrieval or ranking Contribute to architectural decisions around ML infrastructure and system design Ship working systems, iterate based on feedback, and avoid over-engineering Maintain a high bar for clarity, reproducibility, and long-term maintainability What we're looking for Strong foundations in machine learning (e.g. NLP, information extraction, representation learning) Systems-oriented mindset - performance in production matters more than benchmarks Comfort working in ambiguity and defining problems from first principles Intellectual honesty and willingness to challenge assumptions Motivation to build infrastructure that compounds in value over time Nice to have Experience with graph databases (preferably Neo4j) Background in information retrieval (search, ranking, semantic search, hybrid systems) Experience building or operating ML systems in enterprise cloud environments, particularly Azure Working environment Based in London In-office by default with work from home on Wednesdays Founder-led, deeply technical, and substance-driven Low-ego, high-ownership culture Strong opinions, fast feedback loops, and a high bar for clarity Minimal ceremony, maximum focus on building durable systems. Values First-principles thinking - design from fundamentals Human judgment matters - AI supports decisions, it doesn't replace responsibility Intellectual honesty - correctness over hype Trust by default - security, provenance, and explainability built in Compounding advantage - systems that get better over time Build foundations, not wrappers - infrastructure over surface features Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Network Engineer Coventry £30k - £35k + Benefits I am recruiting in Coventry for a Network Engineer who will be responsible for the design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high- availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday. Network Engineer Key Responsibilities: Provide 2nd line network support, owning escalated incidents through diagnosis, root cause analysis, resolution, and implementation of permanent fixes Triage and prioritise network incidents based on business impact, severity, and operational risk, maintaining accurate ticket updates and documentation Design, deploy, configure, and support secure, resilient LAN, WAN, WLAN, SD-WAN, and datacenter networks Configure, manage, and maintain Cisco and Fortinet network and security platforms, ensuring stability, performance, and compliance Perform routine maintenance and lifecycle activities, including upgrades, patching, configuration hardening, and validation testing Monitor network performance, availability, and capacity, proactively identifying risks and improvement opportunities Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams, vendors, and stakeholders, clearly communicating progress, risks, and issues Produce and maintain high-quality technical documentation, standards, and knowledge transfer materials Contribute to continual service improvement, technology lifecycle planning, and operational best practice Act as a technical escalation point and support or mentor engineering colleagues where required Network Engineer Skills & Capabilities: Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing and switching Hands-on experience with Cisco networking technologies, including Catalyst switching and wireless (WLC/ISE) Hands-on experience with Fortinet platforms, including FortiGate, FortiManager, FortiAnalyzer, FortiEMS, and SD-WAN Experience supporting WLAN, VPNs, firewalls, and modern network security practices Practical knowledge of network monitoring and logging, including SNMP, Syslog, dashboards, and alerting Strong troubleshooting and analytical skills with a structured, methodical approach Experience maintaining secure, standardised, and well-documented environments Ability to work effectively across operational support and project delivery activities Network Engineer Experience & Knowledge: Proven experience in 2nd line (or higher) network engineering roles supporting multi-site or business-critical environments Demonstrated experience delivering operational change, incident resolution, and service improvement Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments Experience contributing to secure, resilient, and supportable network designs Network Engineer Personal Attributes: Confident verbal and written communicator with both users and colleagues Self-motivated, disciplined, and able to prioritise workload effectively Calm and professional when working in a fast-paced environment Willingness to research innovative technologies and propose effective solutions Strong team player with a collaborative mindset Strong stakeholder management skills, able to operate effectively from front-line teams to senior leadership Excellent communication skills, with the ability to translate complex technical issues into clear, simple messages for non-technical audiences Analytical and structured problem-solving approach, particularly under pressure during major incidents Agile mindset with experience of Agile project and programme delivery methodologies Strong decision-making capability, with commercial awareness and financial literacy Ability to manage risk, balance competing priorities and deliver outcomes in pressured environments Network Engineer Compliance: ITIL Framework Quality (ISO 9001) Information Security (ISO 27001) Cyber essentials & Cyber essentials + Environmental Management (ISO 14001 / ESG) Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
18/05/2026
Full time
Network Engineer Coventry £30k - £35k + Benefits I am recruiting in Coventry for a Network Engineer who will be responsible for the design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high- availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday. Network Engineer Key Responsibilities: Provide 2nd line network support, owning escalated incidents through diagnosis, root cause analysis, resolution, and implementation of permanent fixes Triage and prioritise network incidents based on business impact, severity, and operational risk, maintaining accurate ticket updates and documentation Design, deploy, configure, and support secure, resilient LAN, WAN, WLAN, SD-WAN, and datacenter networks Configure, manage, and maintain Cisco and Fortinet network and security platforms, ensuring stability, performance, and compliance Perform routine maintenance and lifecycle activities, including upgrades, patching, configuration hardening, and validation testing Monitor network performance, availability, and capacity, proactively identifying risks and improvement opportunities Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams, vendors, and stakeholders, clearly communicating progress, risks, and issues Produce and maintain high-quality technical documentation, standards, and knowledge transfer materials Contribute to continual service improvement, technology lifecycle planning, and operational best practice Act as a technical escalation point and support or mentor engineering colleagues where required Network Engineer Skills & Capabilities: Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing and switching Hands-on experience with Cisco networking technologies, including Catalyst switching and wireless (WLC/ISE) Hands-on experience with Fortinet platforms, including FortiGate, FortiManager, FortiAnalyzer, FortiEMS, and SD-WAN Experience supporting WLAN, VPNs, firewalls, and modern network security practices Practical knowledge of network monitoring and logging, including SNMP, Syslog, dashboards, and alerting Strong troubleshooting and analytical skills with a structured, methodical approach Experience maintaining secure, standardised, and well-documented environments Ability to work effectively across operational support and project delivery activities Network Engineer Experience & Knowledge: Proven experience in 2nd line (or higher) network engineering roles supporting multi-site or business-critical environments Demonstrated experience delivering operational change, incident resolution, and service improvement Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments Experience contributing to secure, resilient, and supportable network designs Network Engineer Personal Attributes: Confident verbal and written communicator with both users and colleagues Self-motivated, disciplined, and able to prioritise workload effectively Calm and professional when working in a fast-paced environment Willingness to research innovative technologies and propose effective solutions Strong team player with a collaborative mindset Strong stakeholder management skills, able to operate effectively from front-line teams to senior leadership Excellent communication skills, with the ability to translate complex technical issues into clear, simple messages for non-technical audiences Analytical and structured problem-solving approach, particularly under pressure during major incidents Agile mindset with experience of Agile project and programme delivery methodologies Strong decision-making capability, with commercial awareness and financial literacy Ability to manage risk, balance competing priorities and deliver outcomes in pressured environments Network Engineer Compliance: ITIL Framework Quality (ISO 9001) Information Security (ISO 27001) Cyber essentials & Cyber essentials + Environmental Management (ISO 14001 / ESG) Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Title: Marine Systems Engineer Location: Portsmouth - Hybrid Role Type: Permanent Salary: £40,000 - £50,000 per annum depending on experience Our client, an established aerospace & defence manufacturing firm in Portsmouth, require an experienced Marine Systems Engineer to join their multi-disciplined team. What the role of the Marine Systems Engineer entails: Some of the main duties of the Marine Systems Engineer will include: This role provides governance and oversight of Engineering decisions that affect Auxiliary Marine Systems The Senior Mechanical Systems Engineer will contribute specialist mechanical engineering knowledge in undertaking a range of engineering change activities in line with Business Processes and Quality Requirements Providing advice and support to the WTA Marine Systems Lead Engineer for their assigned platform, wider WTA Engineering team and other functions Co-ordinating tasked engineering activity ensuring defined objectives are achieved, whilst continually maintaining safety, quality, and service requirements Being responsible for providing mechanical systems engineering capability across a broad set of challenges including root cause analysis, requirements derivation, and technical report writing, to meet the needs of COM internal projects and the customer programmes You will also be exposed to various opportunities to gain experience in working across different platforms and roles elsewhere in the wider warship support function What experience you need to be the successful Marine Systems Engineer: Degree qualified in Mechanical / Marine Engineering and member of a relevant professional body working towards Chartered Engineer status Knowledge of marine systems, in particular fluid systems, power systems, with an understanding of the underlying principles that govern their operation Experience with system analytical and failure analysis techniques An understanding of defence or commercial industry safety and engineering governance processes This really is a fantastic opportunity for a Marine Systems Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
03/10/2025
Full time
Job Title: Marine Systems Engineer Location: Portsmouth - Hybrid Role Type: Permanent Salary: £40,000 - £50,000 per annum depending on experience Our client, an established aerospace & defence manufacturing firm in Portsmouth, require an experienced Marine Systems Engineer to join their multi-disciplined team. What the role of the Marine Systems Engineer entails: Some of the main duties of the Marine Systems Engineer will include: This role provides governance and oversight of Engineering decisions that affect Auxiliary Marine Systems The Senior Mechanical Systems Engineer will contribute specialist mechanical engineering knowledge in undertaking a range of engineering change activities in line with Business Processes and Quality Requirements Providing advice and support to the WTA Marine Systems Lead Engineer for their assigned platform, wider WTA Engineering team and other functions Co-ordinating tasked engineering activity ensuring defined objectives are achieved, whilst continually maintaining safety, quality, and service requirements Being responsible for providing mechanical systems engineering capability across a broad set of challenges including root cause analysis, requirements derivation, and technical report writing, to meet the needs of COM internal projects and the customer programmes You will also be exposed to various opportunities to gain experience in working across different platforms and roles elsewhere in the wider warship support function What experience you need to be the successful Marine Systems Engineer: Degree qualified in Mechanical / Marine Engineering and member of a relevant professional body working towards Chartered Engineer status Knowledge of marine systems, in particular fluid systems, power systems, with an understanding of the underlying principles that govern their operation Experience with system analytical and failure analysis techniques An understanding of defence or commercial industry safety and engineering governance processes This really is a fantastic opportunity for a Marine Systems Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
DevOps Engineer DevOps Engineer required by rapidly growing Google Cloud partner, based in London. As the new DevOps Engineer you will have remit to build out DevOps within clients' organisations, advising customers on DevOps best practice and liaising with customers and project teams throughout the project development lifecycle They are looking for a DevOps Engineer who would like to utilise their skill set in a dynamic, technology-driven, established start-up while being given the opportunity to work on cutting-edge AI and ML solutions spanning multiple industries and with market-leading organisations. The successful DevOps Engineer will benefit from an attractive health and wellbeing package, a personalised development plan to ensure professional goals are achieved, offering a clear roadmap for progression, conference attendance and participation, flexible working hours with the possibility of remote working. The skills a DevOps Engineer will need: 3+ years of experience in the DevOps area or experience as a Software Engineer Programming experience in Python/Java/Go Thorough knowledge of CI/CD tooling Passion for technology and desire to learn A desire to join a diverse team of ML, AI and DevOps enthusiasts Nice to have skills: Prior experience in start-up / scale-up Expertise with containerisation/virtualisation technologies (Terraform/Kubernetes) Experience in implementing SRE Principles Cloud Native Architecture experience, ideally in GCP Prior experience in a client-facing role Understanding of SDN (Software Defined Networking) on GCP This is a truly fantastic opportunity for an experienced DevOps Engineer to shape their future with an exciting company at the heart of Cloud technology. Please get in touch ASAP to discuss this role in detail. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
07/10/2021
Full time
DevOps Engineer DevOps Engineer required by rapidly growing Google Cloud partner, based in London. As the new DevOps Engineer you will have remit to build out DevOps within clients' organisations, advising customers on DevOps best practice and liaising with customers and project teams throughout the project development lifecycle They are looking for a DevOps Engineer who would like to utilise their skill set in a dynamic, technology-driven, established start-up while being given the opportunity to work on cutting-edge AI and ML solutions spanning multiple industries and with market-leading organisations. The successful DevOps Engineer will benefit from an attractive health and wellbeing package, a personalised development plan to ensure professional goals are achieved, offering a clear roadmap for progression, conference attendance and participation, flexible working hours with the possibility of remote working. The skills a DevOps Engineer will need: 3+ years of experience in the DevOps area or experience as a Software Engineer Programming experience in Python/Java/Go Thorough knowledge of CI/CD tooling Passion for technology and desire to learn A desire to join a diverse team of ML, AI and DevOps enthusiasts Nice to have skills: Prior experience in start-up / scale-up Expertise with containerisation/virtualisation technologies (Terraform/Kubernetes) Experience in implementing SRE Principles Cloud Native Architecture experience, ideally in GCP Prior experience in a client-facing role Understanding of SDN (Software Defined Networking) on GCP This is a truly fantastic opportunity for an experienced DevOps Engineer to shape their future with an exciting company at the heart of Cloud technology. Please get in touch ASAP to discuss this role in detail. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Service Desk Analyst Service Desk Analyst required, by a trusted London based provider of ICT support and Infrastructure Services to educational organisations. As the Service Desk Analyst, you will be proficient in responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions quickly and efficiently, while maintaining a high level of customer service at all times. You will be confident building key relationships with internal technical colleagues at client sites and third parties, exceeding the expectations of internal and external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service The successful Service Desk Analyst will preferably hold a qualification in MCSA or MCITP, have experience of working on an IT service Desk or help desk, and ideally come from the Educational ICT sector. It will be an added bonus if you already have enhanced DBS certificates. Your role as Service Desk Analyst will include; Delivering remote support to customers from start to finish. Manage items raised by the IT monitoring system Use a tracking solution for all incoming incidents, manage ticket tracking, routing and email notifications Provide 2nd level support, manage problem resolution and escalation procedures Configure, troubleshoot and maintain a variety of Windows Server OS: 2003 through 2012 R2 essential Set up and troubleshooting all aspects of Active Directory and its associated services (Group Policy, DNS, DFS, DHCP) across different infrastructures Adhering to Service Level Agreements (SLAs) Providing an Intuitive User Experience The required experience of the Service Desk Analyst is: Strong knowledge of Windows OS, 7, 8 and 10 Good understanding of the virtualization concepts with knowledge of VMware and Hyper-V Good understanding of the networking stack,TCP/IP and subnetting Comfortable with a range of backup products, including VM-level solutions; BackupExec, Veeam, AppAssure Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM high Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks Knowledge of mobile devices (iOS, Android) and their integration with Windows networks Experience with Web filtering products - LGFL, Smoothwall, Sonicwall, Websense all beneficial Experience with Sophos Enterprise Console and other managed antivirus systems This is a great opportunity for a Service Desk Analyst to join a business who has a clear mission to be the best in their field, and are experiencing a rapid growth spurt. Apply now or get in touch right away to register your interest and discuss this role in more detail Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
05/10/2021
Full time
Service Desk Analyst Service Desk Analyst required, by a trusted London based provider of ICT support and Infrastructure Services to educational organisations. As the Service Desk Analyst, you will be proficient in responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions quickly and efficiently, while maintaining a high level of customer service at all times. You will be confident building key relationships with internal technical colleagues at client sites and third parties, exceeding the expectations of internal and external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service The successful Service Desk Analyst will preferably hold a qualification in MCSA or MCITP, have experience of working on an IT service Desk or help desk, and ideally come from the Educational ICT sector. It will be an added bonus if you already have enhanced DBS certificates. Your role as Service Desk Analyst will include; Delivering remote support to customers from start to finish. Manage items raised by the IT monitoring system Use a tracking solution for all incoming incidents, manage ticket tracking, routing and email notifications Provide 2nd level support, manage problem resolution and escalation procedures Configure, troubleshoot and maintain a variety of Windows Server OS: 2003 through 2012 R2 essential Set up and troubleshooting all aspects of Active Directory and its associated services (Group Policy, DNS, DFS, DHCP) across different infrastructures Adhering to Service Level Agreements (SLAs) Providing an Intuitive User Experience The required experience of the Service Desk Analyst is: Strong knowledge of Windows OS, 7, 8 and 10 Good understanding of the virtualization concepts with knowledge of VMware and Hyper-V Good understanding of the networking stack,TCP/IP and subnetting Comfortable with a range of backup products, including VM-level solutions; BackupExec, Veeam, AppAssure Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM high Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks Knowledge of mobile devices (iOS, Android) and their integration with Windows networks Experience with Web filtering products - LGFL, Smoothwall, Sonicwall, Websense all beneficial Experience with Sophos Enterprise Console and other managed antivirus systems This is a great opportunity for a Service Desk Analyst to join a business who has a clear mission to be the best in their field, and are experiencing a rapid growth spurt. Apply now or get in touch right away to register your interest and discuss this role in more detail Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Network Engineer Warwickshire Brief Network Engineer needed for a nationwide technology solutions organisation based in Warwickshire who are looking to employ an experienced and well-rounded Network Engineer that takes pride in their work with an in-depth knowledge of network maintenance and 1st/2nd line support. The successful candidate would desirably have a relevant degree - i.e. Computer Science, network Engineering, Computing. What the role entails: Some of the main duties of the Network Engineer will include: Configuring and replacing datacenter equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts. Providing essential scheduled maintenance duties on the NOC. Provide support on-site and on-call when required. Monitor the availability, performance and security of the NOC. What experience you need to be the successful Network Engineer : Windows System Support experience Skills including the use of: LAN/WAN, IP technologies and experience of routing/switching and network monitoring Certifications in either VMware, MS Windows System Support or Cisco are desirable This really is a fantastic opportunity for a Network Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
14/09/2021
Full time
Network Engineer Warwickshire Brief Network Engineer needed for a nationwide technology solutions organisation based in Warwickshire who are looking to employ an experienced and well-rounded Network Engineer that takes pride in their work with an in-depth knowledge of network maintenance and 1st/2nd line support. The successful candidate would desirably have a relevant degree - i.e. Computer Science, network Engineering, Computing. What the role entails: Some of the main duties of the Network Engineer will include: Configuring and replacing datacenter equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts. Providing essential scheduled maintenance duties on the NOC. Provide support on-site and on-call when required. Monitor the availability, performance and security of the NOC. What experience you need to be the successful Network Engineer : Windows System Support experience Skills including the use of: LAN/WAN, IP technologies and experience of routing/switching and network monitoring Certifications in either VMware, MS Windows System Support or Cisco are desirable This really is a fantastic opportunity for a Network Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
2nd Line Engineer £23,000 - £28,000 If you have experience working within a service desk, resolving escalated queries then this role could be for you. I am looking for 2nd line engineers to join a busy MSP client of mine to deal with the queries passed on via 1st line support. The type of problems will require you to communicate with customers and inform them of time scales to the solution to be made. The role: Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. IT support relating to technical issues involving Microsoft's core business applications including cloud applications, as well as virtual environments built on Citrix, Microsoft, and VMware. Identify and diagnose issues and problems Categorise and record reported queries and provide solutions Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Identify and initiate continual service improvement Adhere and contribute to knowledge creation and maintenance Develop and implement effective processes and procedures to ensure consistent delivery of service and support Essential Skills Required: Virtualisation - VMware and Hyper-v hands on experience VoIP Windows Server Configuration up to WServer 2019 Routers and switches ideally within Cisco Implement and support disaster recovery solutions. Hands on MSP experience Citrix Ability to resolve multiple tickets efficiently Desirable Skills MS-100 AZ-900 A+ Network + CCNA ITiL V4 This is a great role for someone looking to move from 2nd to 3rd line engineer level as the technology exposure you will gain will give you the chance to be proactive. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
14/09/2021
Full time
2nd Line Engineer £23,000 - £28,000 If you have experience working within a service desk, resolving escalated queries then this role could be for you. I am looking for 2nd line engineers to join a busy MSP client of mine to deal with the queries passed on via 1st line support. The type of problems will require you to communicate with customers and inform them of time scales to the solution to be made. The role: Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. IT support relating to technical issues involving Microsoft's core business applications including cloud applications, as well as virtual environments built on Citrix, Microsoft, and VMware. Identify and diagnose issues and problems Categorise and record reported queries and provide solutions Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Identify and initiate continual service improvement Adhere and contribute to knowledge creation and maintenance Develop and implement effective processes and procedures to ensure consistent delivery of service and support Essential Skills Required: Virtualisation - VMware and Hyper-v hands on experience VoIP Windows Server Configuration up to WServer 2019 Routers and switches ideally within Cisco Implement and support disaster recovery solutions. Hands on MSP experience Citrix Ability to resolve multiple tickets efficiently Desirable Skills MS-100 AZ-900 A+ Network + CCNA ITiL V4 This is a great role for someone looking to move from 2nd to 3rd line engineer level as the technology exposure you will gain will give you the chance to be proactive. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Developer - C# .NET JavaScript Bracknell, Berkshire Developer C# .NET is needed for a leading organisation based in Bracknell, Berkshire who are looking to employ an experienced Web Developer C# .NET for the development of their core product and additional Web applications with knowledge of C#, .NET, MVC, JavaScript, HTML, CSS, jQuery, Web API, Azure The successful C#, .NET Web Developer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including: * Salary: £35,000 - £50,000 per annum DOE * 30 day's annual holiday * Pension Plan * Career Progression * Training * Flexible working from home In order to be the successful C# .NET Web Developer and have a chance to gain such an exciting opportunity you will ideally need to have the following: * Experience in developing web based applications * Good C# .NET * JavaScript * HTML5 & CSS * jQuery * Web API * Entity framework * Full software development lifecycle * Azure - nice to have * Excellent communication and relationship building skills This really is a fantastic opportunity for a C#, .NET Web Developer to make a difference and progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
09/09/2021
Full time
Developer - C# .NET JavaScript Bracknell, Berkshire Developer C# .NET is needed for a leading organisation based in Bracknell, Berkshire who are looking to employ an experienced Web Developer C# .NET for the development of their core product and additional Web applications with knowledge of C#, .NET, MVC, JavaScript, HTML, CSS, jQuery, Web API, Azure The successful C#, .NET Web Developer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including: * Salary: £35,000 - £50,000 per annum DOE * 30 day's annual holiday * Pension Plan * Career Progression * Training * Flexible working from home In order to be the successful C# .NET Web Developer and have a chance to gain such an exciting opportunity you will ideally need to have the following: * Experience in developing web based applications * Good C# .NET * JavaScript * HTML5 & CSS * jQuery * Web API * Entity framework * Full software development lifecycle * Azure - nice to have * Excellent communication and relationship building skills This really is a fantastic opportunity for a C#, .NET Web Developer to make a difference and progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Technical Development Manager If you have prior experience leading a Software Development environment then this role could be ideal for you. This position will require you to ensure software development activities are delivered efficiently, on-time and to scope. It will also be about providing leadership and line management to a team of in-house developers and ensures appropriate processes, toolsets and governance are implemented. Principal Responsibilities/Duties Work together with the department head to plan and execute software projects Ensure that development team have appropriate specifications, direction and resources to deliver effectively Ensure career pathways for all team members are mapped out, while selecting and retaining an appropriate balance of skills and experience in the team Deliver plans on schedule and to expectations, working exceptions proactively to minimise slippage or overruns Work with department head and business stakeholders to ensure business outcomes are effectively met by software deliveries in a predictable manner Establish and maintain standards and metrics which are applied across the software development organisation in support of continuous improvement Work with other members of the management team to embed Agile practices and facilitate predictable, rapid delivery of business benefit Willingness/ability to remain hands-on & get into the detail of software deliveries Essential Skills Previous management experience within software development environment Experience building and growing capability within a team, including previous experience of handling employee reviews, consultations, and improvement plans Development experience within a LAMP stack (Linux, Apache, MySQL, PHP) Sprint planning and leadership/delivery Monitoring and reporting on progress to both technical and non-technical audiences Experience in working in an agile development team (scrum) Experience of billing systems (Telecoms, MSP, ICT) Experience of customer management systems Experience with Laravel Process development 3rd party integration and APIs This is a role that will offer the chance to work for a great organisation that can offer you a great long-term career. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
09/09/2021
Full time
Technical Development Manager If you have prior experience leading a Software Development environment then this role could be ideal for you. This position will require you to ensure software development activities are delivered efficiently, on-time and to scope. It will also be about providing leadership and line management to a team of in-house developers and ensures appropriate processes, toolsets and governance are implemented. Principal Responsibilities/Duties Work together with the department head to plan and execute software projects Ensure that development team have appropriate specifications, direction and resources to deliver effectively Ensure career pathways for all team members are mapped out, while selecting and retaining an appropriate balance of skills and experience in the team Deliver plans on schedule and to expectations, working exceptions proactively to minimise slippage or overruns Work with department head and business stakeholders to ensure business outcomes are effectively met by software deliveries in a predictable manner Establish and maintain standards and metrics which are applied across the software development organisation in support of continuous improvement Work with other members of the management team to embed Agile practices and facilitate predictable, rapid delivery of business benefit Willingness/ability to remain hands-on & get into the detail of software deliveries Essential Skills Previous management experience within software development environment Experience building and growing capability within a team, including previous experience of handling employee reviews, consultations, and improvement plans Development experience within a LAMP stack (Linux, Apache, MySQL, PHP) Sprint planning and leadership/delivery Monitoring and reporting on progress to both technical and non-technical audiences Experience in working in an agile development team (scrum) Experience of billing systems (Telecoms, MSP, ICT) Experience of customer management systems Experience with Laravel Process development 3rd party integration and APIs This is a role that will offer the chance to work for a great organisation that can offer you a great long-term career. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
