Data Careers

Niche RMS Support & Configuration Specialist South West England/Hybrid Working Hybrid role with onsite presence in the South West twice per week Permanent or Contract £70,000-£75,000 (permanent) or £500-£600/day (contract) Our client is a specialist consultancy delivering technology, transformation and operational change services across policing and public safety environments in the UK. As part of continued growth within their policing and public safety practice, an opportunity has arisen for an experienced Niche RMS Support & Configuration Specialist to join a team focused on supporting, configuring and enhancing the Niche Records Management System (RMS) within a policing environment. This role would suit someone with strong hands-on Niche RMS configuration experience who understands the realities of operational policing, high-volume case and records workflows, and the importance of stable, supportable solutions within mission-critical environments. The position offers hybrid working, with an expectation of onsite presence in the South West twice per week to support stakeholders, programme activity and operational engagement. The Role You will play a key role in configuring and supporting Niche RMS in line with operational requirements, agreed standards and wider programme objectives. Working closely with business stakeholders, technical teams, suppliers and operational users, you will help ensure the platform supports frontline policing activity, records management, compliance requirements and service continuity. This is a role that combines technical configuration expertise with stakeholder engagement and operational understanding. Key Responsibilities Configure and support Niche RMS in line with approved designs, operational requirements and governance standards Configure workflows, forms, entities, rules, validations and business logic Support the delivery of enhancements, upgrades and continuous improvement activity Ensure configurations are stable, supportable and aligned to operational use cases Work with stakeholders to translate operational and business requirements into system configuration Support role-based access controls, permissions and security configuration Assist with testing, issue resolution and troubleshooting across development, rehearsal and production environments Support data migration alignment and configuration readiness where required Contribute to documentation, knowledge transfer and handover into support teams Work collaboratively with programme teams, suppliers and operational stakeholders to ensure successful delivery Experience Required Proven experience configuring and supporting Niche RMS within a UK policing or criminal justice environment Strong understanding of Niche data structures, workflows and configuration capability Experience configuring security roles, permissions, validations and business rules Ability to support high-volume operational systems in live or programme environments Understanding of police operational processes and records management principles Awareness of compliance, audit and information governance requirements Experience troubleshooting configuration-related issues and supporting system stability Strong documentation and stakeholder communication skills Desirable Experience Experience supporting RMS replacement or transformation programmes Exposure to data migration activity and data model alignment Understanding of integrations, interfaces and wider system dependencies Experience supporting testing, rehearsal and go-live activity Knowledge of public sector, policing or blue-light operational environments NPPV3 clearance or eligibility to obtain clearance Working Arrangements This is a hybrid role requiring onsite presence in the South West twice per week. The role would suit someone comfortable working across stakeholder groups and supporting both operational and technical teams within a consultancy delivery environment. Why Apply? This is an opportunity to work within a specialist environment where your Niche RMS expertise will directly support operational policing outcomes. You will join a consultancy environment delivering meaningful systems that underpin frontline activity, public safety and records management across multiple client engagements. The role offers the chance to contribute across configuration, support and operational improvement while working with stakeholders who understand the importance of robust, fit-for-purpose systems in high-demand environments.

Java Developer Location: Home Based 5 Month Contract Pay Rate: £600 - £650 per day (INSIDE IR35) Skills: Java 8, Spring, Maven, Git, JUnit, Web APIs (REST/JSON and XML/SOAP), SC Clearance We are looking to recruit an SC Cleared Java Developer for a leading technology consultancy on an initial 5 month contract. This is a fully remote role. Due to the nature of the project valid SC Clearance is required. Technical Skills: Java 8 Spring Maven Git Junit Web APIs (REST/JSON and XML/SOAP) Desirable Skills: JSPs, Javascript, JQuery, HTML, CSS, Mockito/JMock, MS SQL Server, MyBatis, Azure, Azure DevOps Pipelines, Docker, Ansible, Linux, Java 11, Spring Boot

Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to staff. Facilitate communication across stakeholders and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working with incident and problem management, service transitions, and continuous improvement.