Hawk-Eye Innovations Ltd
Basingstoke, Hampshire
Hardware Technician - Tennis Hawk-Eye Tennis Location: UK Based - Approximately 80% Office, 20% on-site (local & global) Contract: Permanent, Full Time Salary Band: £26,990 - £33,040 Depending on Experience Why Hawk-Eye & Why Tennis? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour. Specific Job Overview This is a unique hybrid role that will see you acting as the vital link between the Hardware Team and the Onsite Operations Team. With responsibilities overlapping both hardware support and system operations, you will play a central role in ensuring cohesion between these two pillars of the department. When onsite at tournaments, you won't just contribute to the success of the event, you'll also be leading the way in how we manage and deploy kit, helping to refine our build out processes and create a more streamlined, integrated operation. Your time will be split between our Basingstoke HQ and international tennis event, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key. You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time. The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company. In this role, you'll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day to day operations and long term strategic improvements. What the job is all about The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands on approach to deal with asset management and kit quirks as well as building and maintaining robust processes. You will split your time between the Basingstoke office and attending events throughout the year. Time onsite will be essential for gaining hands on operational insight, with the goal of identifying and improving processes. What will you gain from this role People management skills: dealing with a wide range of teams such as the project team, core hardware team, and logistics. Exposure to strategic planning: play a key part in the future of hardware architecture, efficiencies and innovating ideas to reduce cost, improvements to the system or how we operate. Develop problem solving skills: this role will be fast paced and you will need to find solutions to problems promptly. Key Responsibilities Identifying operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices. Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures, including the reliability of hardware systems in order to enable future improvements. Support year round health of our kits and work with each kit manager to proactively manage their kit for each event. Advising project managers/other staff of stock availability and suggest solutions. Liaising with the Procurement and Stock Team to forecast new hardware and stock requirements.Communicating with the core hardware team and procurement team to make sure we are following the correct standards. Taking a lead role in the implementation and maintenance of the cross check asset management system. Manage the kit quirks process, you will work with the hardware team to agree who will be responsible for completing a quirks request and when they can be scheduled. Help identify weaknesses in current systems/hardware and work with relevant areas to improve this. Creating and providing training for the department to increase knowledge of hardware. Monitoring and operating of the ball tracking system and broadcast analysis during every game. What we need from you University Degree or equivalent professional experience. Proactive, diligent and organised. Efficient with time, able to prioritise and be self sufficient. Demonstrated history of working with computer and camera hardware. Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available. Experience in introducing and executing new processes across a team. Track record of creating and delivering training. Understand hardware processes including RMA, Procurement, Cross check and Quirks. Excellent communication skills, as you'll be liaising throughout the operations team, core hardware team and wider business. Equal Opportunity Employer Hawk Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.
Hardware Technician - Tennis Hawk-Eye Tennis Location: UK Based - Approximately 80% Office, 20% on-site (local & global) Contract: Permanent, Full Time Salary Band: £26,990 - £33,040 Depending on Experience Why Hawk-Eye & Why Tennis? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour. Specific Job Overview This is a unique hybrid role that will see you acting as the vital link between the Hardware Team and the Onsite Operations Team. With responsibilities overlapping both hardware support and system operations, you will play a central role in ensuring cohesion between these two pillars of the department. When onsite at tournaments, you won't just contribute to the success of the event, you'll also be leading the way in how we manage and deploy kit, helping to refine our build out processes and create a more streamlined, integrated operation. Your time will be split between our Basingstoke HQ and international tennis event, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key. You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time. The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company. In this role, you'll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day to day operations and long term strategic improvements. What the job is all about The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands on approach to deal with asset management and kit quirks as well as building and maintaining robust processes. You will split your time between the Basingstoke office and attending events throughout the year. Time onsite will be essential for gaining hands on operational insight, with the goal of identifying and improving processes. What will you gain from this role People management skills: dealing with a wide range of teams such as the project team, core hardware team, and logistics. Exposure to strategic planning: play a key part in the future of hardware architecture, efficiencies and innovating ideas to reduce cost, improvements to the system or how we operate. Develop problem solving skills: this role will be fast paced and you will need to find solutions to problems promptly. Key Responsibilities Identifying operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices. Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures, including the reliability of hardware systems in order to enable future improvements. Support year round health of our kits and work with each kit manager to proactively manage their kit for each event. Advising project managers/other staff of stock availability and suggest solutions. Liaising with the Procurement and Stock Team to forecast new hardware and stock requirements.Communicating with the core hardware team and procurement team to make sure we are following the correct standards. Taking a lead role in the implementation and maintenance of the cross check asset management system. Manage the kit quirks process, you will work with the hardware team to agree who will be responsible for completing a quirks request and when they can be scheduled. Help identify weaknesses in current systems/hardware and work with relevant areas to improve this. Creating and providing training for the department to increase knowledge of hardware. Monitoring and operating of the ball tracking system and broadcast analysis during every game. What we need from you University Degree or equivalent professional experience. Proactive, diligent and organised. Efficient with time, able to prioritise and be self sufficient. Demonstrated history of working with computer and camera hardware. Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available. Experience in introducing and executing new processes across a team. Track record of creating and delivering training. Understand hardware processes including RMA, Procurement, Cross check and Quirks. Excellent communication skills, as you'll be liaising throughout the operations team, core hardware team and wider business. Equal Opportunity Employer Hawk Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.
Hawk-Eye Innovations Ltd
Basingstoke, Hampshire
Systems Administrator - Platform Migration & Merge Specialist Location: Basingstoke (hybrid) Job Type: Fixed Term Contract (Until 31st March 2027) Salary: £50k - 80k (Pro Rated for period of hire June26-Mar27) Reporting To: The IT Director Role Overview Reporting to the IT Director, this role provides the technical leadership and hands on delivery required to continue a multi phase collaboration platform consolidation programme across the group. The programme is migrating several business units onto a single Microsoft 365 tenant, retiring legacy Google Workspace and standalone Microsoft 365 environments along the way. You will be responsible for overseeing in flight migrations, planning and executing future migrations, and decommissioning environments that have already been transitioned. The work spans Microsoft 365 tenant to tenant migrations, Google Workspace to Microsoft 365 migrations, and the coexistence, cut over and stabilisation activities that surround them. Key Responsibilities Migration Delivery Take ownership of in flight and upcoming platform migrations, including both Microsoft 365 to Microsoft 365 (tenant consolidation) and Google Workspace Enterprise to Microsoft 365 transitions. Design and execute migration approaches for mail, calendars, contacts, files, chat and identity, using the Microsoft Migration Toolset (Exchange Online migration, SharePoint and OneDrive migration tooling) and complementary third party tooling where appropriate. Manage coexistence periods where dual systems operate in parallel, including mail flow configuration, calendar interop, free/busy visibility, and delta synchronisation. Plan and execute cut over activities including domain MX changes, primary SMTP swaps, UPN transitions, and the controlled retirement of source environments. Write and maintain PowerShell scripts that interact with Exchange Online, Microsoft Graph, Entra ID and SharePoint for bulk operations, validation, reporting and automation. Discovery and Analysis Develop a thorough understanding of source environments before migration, including users, groups, mail, files, shared drives, calendar resources, chat, third party integrations and operational workflows. Use Google Admin tools, GAM, Microsoft Graph, PowerShell, Microsoft Migration Manager and other appropriate tooling to query, analyse and report on source data. Identify migration risks, edge cases and dependencies, including shared mailboxes, delegations, calendar resource booking, SaaS authentication dependencies, and cross document references such as Google Sheets IMPORTRANGE. Document findings and recommend approaches to address them. Identity, Licensing and Coexistence Plan and implement identity strategies that accommodate Entra ID, Google federation and the broader SaaS application landscape during transitions. Manage licensing transitions across Microsoft 365 and Google Workspace, including Cloud Identity downgrades for retained identity only accounts. Maintain mail flow integrity across domains during coexistence, including accepted domain types, forwarding configurations, primary SMTP and alias management. Tenant Decommissioning Oversee the controlled decommissioning of source environments after successful migration, covering data retention, identity downgrade, licence release and tenant retirement. Coordinate retention of legacy native content as a safety net where required. Manage SaaS application transitions from legacy identity providers to Entra ID single sign on. Stakeholder Engagement and Proposal Support Provide the technical analysis and detailed planning required by the IT Director and CTO to build migration proposals for leadership approval. Communicate progress, risks and decisions through Steering Committee forums. Translate technical detail for non technical audiences in user communications, change management materials and service desk guidance. Post Migration Support Provide hyper care support during and after migration cut overs. Engage directly with senior stakeholders and VIP users to triage and resolve complex issues. Iterate on the support model based on real world feedback and post migration metrics. What We're Looking For Essential Strong administrative expertise in Microsoft Entra ID, Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams) and Google Workspace Enterprise. Proven experience delivering tenant to tenant Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations. Strong PowerShell skills, including writing scripts that interact with Microsoft Graph, Exchange Online and Entra ID for import, export, validation and automation tasks. Hands on experience with the Microsoft Migration Toolset (Exchange Online migration, SharePoint Migration Manager, OneDrive migration) and Google Workspace administration tools including GAM. Practical understanding of mail flow during migration: accepted domain types, MX cut over, forwarding, primary SMTP and alias strategies, and calendar interop configuration. Experience decommissioning Google Workspace and Microsoft 365 tenants in a controlled way, including identity only downgrades to preserve SaaS authentication where needed. Ability to communicate complex technical concepts to both technical and non technical stakeholders. Strong analytical and problem solving skills, with the patience to work through edge cases methodically. A proactive, solution oriented mindset and the ability to manage multiple migration workstreams simultaneously. Desirable Familiarity with third party cloud migration tooling such as Movebot, CloudM or BitTitan. Experience administering Atlassian (Confluence, Jira) and Slack, including merging or consolidating instances. Experience with Intune and Kandji device management during platform transitions. Awareness of Microsoft Purview sensitivity labelling and DLP, and the impact these have on migration tooling and post migration document workflows. Power Platform familiarity for rebuilding migrated automations. Rewards & Benefits Annual Leave: 25 days + 8 public holidays Enhanced Pension Scheme: 5% matching Flexible Working: Hybrid model (2 days in the office per week) Wellness: Complimentary Unmind app, onsite gym (Basingstoke) Exclusive Perks: Access to sporting events and tickets, Sony Group Company discounts Equal Opportunity Employer Hawk Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.
Systems Administrator - Platform Migration & Merge Specialist Location: Basingstoke (hybrid) Job Type: Fixed Term Contract (Until 31st March 2027) Salary: £50k - 80k (Pro Rated for period of hire June26-Mar27) Reporting To: The IT Director Role Overview Reporting to the IT Director, this role provides the technical leadership and hands on delivery required to continue a multi phase collaboration platform consolidation programme across the group. The programme is migrating several business units onto a single Microsoft 365 tenant, retiring legacy Google Workspace and standalone Microsoft 365 environments along the way. You will be responsible for overseeing in flight migrations, planning and executing future migrations, and decommissioning environments that have already been transitioned. The work spans Microsoft 365 tenant to tenant migrations, Google Workspace to Microsoft 365 migrations, and the coexistence, cut over and stabilisation activities that surround them. Key Responsibilities Migration Delivery Take ownership of in flight and upcoming platform migrations, including both Microsoft 365 to Microsoft 365 (tenant consolidation) and Google Workspace Enterprise to Microsoft 365 transitions. Design and execute migration approaches for mail, calendars, contacts, files, chat and identity, using the Microsoft Migration Toolset (Exchange Online migration, SharePoint and OneDrive migration tooling) and complementary third party tooling where appropriate. Manage coexistence periods where dual systems operate in parallel, including mail flow configuration, calendar interop, free/busy visibility, and delta synchronisation. Plan and execute cut over activities including domain MX changes, primary SMTP swaps, UPN transitions, and the controlled retirement of source environments. Write and maintain PowerShell scripts that interact with Exchange Online, Microsoft Graph, Entra ID and SharePoint for bulk operations, validation, reporting and automation. Discovery and Analysis Develop a thorough understanding of source environments before migration, including users, groups, mail, files, shared drives, calendar resources, chat, third party integrations and operational workflows. Use Google Admin tools, GAM, Microsoft Graph, PowerShell, Microsoft Migration Manager and other appropriate tooling to query, analyse and report on source data. Identify migration risks, edge cases and dependencies, including shared mailboxes, delegations, calendar resource booking, SaaS authentication dependencies, and cross document references such as Google Sheets IMPORTRANGE. Document findings and recommend approaches to address them. Identity, Licensing and Coexistence Plan and implement identity strategies that accommodate Entra ID, Google federation and the broader SaaS application landscape during transitions. Manage licensing transitions across Microsoft 365 and Google Workspace, including Cloud Identity downgrades for retained identity only accounts. Maintain mail flow integrity across domains during coexistence, including accepted domain types, forwarding configurations, primary SMTP and alias management. Tenant Decommissioning Oversee the controlled decommissioning of source environments after successful migration, covering data retention, identity downgrade, licence release and tenant retirement. Coordinate retention of legacy native content as a safety net where required. Manage SaaS application transitions from legacy identity providers to Entra ID single sign on. Stakeholder Engagement and Proposal Support Provide the technical analysis and detailed planning required by the IT Director and CTO to build migration proposals for leadership approval. Communicate progress, risks and decisions through Steering Committee forums. Translate technical detail for non technical audiences in user communications, change management materials and service desk guidance. Post Migration Support Provide hyper care support during and after migration cut overs. Engage directly with senior stakeholders and VIP users to triage and resolve complex issues. Iterate on the support model based on real world feedback and post migration metrics. What We're Looking For Essential Strong administrative expertise in Microsoft Entra ID, Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams) and Google Workspace Enterprise. Proven experience delivering tenant to tenant Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations. Strong PowerShell skills, including writing scripts that interact with Microsoft Graph, Exchange Online and Entra ID for import, export, validation and automation tasks. Hands on experience with the Microsoft Migration Toolset (Exchange Online migration, SharePoint Migration Manager, OneDrive migration) and Google Workspace administration tools including GAM. Practical understanding of mail flow during migration: accepted domain types, MX cut over, forwarding, primary SMTP and alias strategies, and calendar interop configuration. Experience decommissioning Google Workspace and Microsoft 365 tenants in a controlled way, including identity only downgrades to preserve SaaS authentication where needed. Ability to communicate complex technical concepts to both technical and non technical stakeholders. Strong analytical and problem solving skills, with the patience to work through edge cases methodically. A proactive, solution oriented mindset and the ability to manage multiple migration workstreams simultaneously. Desirable Familiarity with third party cloud migration tooling such as Movebot, CloudM or BitTitan. Experience administering Atlassian (Confluence, Jira) and Slack, including merging or consolidating instances. Experience with Intune and Kandji device management during platform transitions. Awareness of Microsoft Purview sensitivity labelling and DLP, and the impact these have on migration tooling and post migration document workflows. Power Platform familiarity for rebuilding migrated automations. Rewards & Benefits Annual Leave: 25 days + 8 public holidays Enhanced Pension Scheme: 5% matching Flexible Working: Hybrid model (2 days in the office per week) Wellness: Complimentary Unmind app, onsite gym (Basingstoke) Exclusive Perks: Access to sporting events and tickets, Sony Group Company discounts Equal Opportunity Employer Hawk Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.