Huntress Search Ltd - IT Recruitment

Desktop Support Analyst- London- 6 months- £30,000-£35,000 A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services. Responsibilities: Deal with incidents and requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc. Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress Timely fault diagnosis Supporting the video conferencing equipment and meeting room technology Raising and maintain calls in the IT Service Management Tool where appropriate Triaging faults to appropriate third-party providers or other internal support teams Creating documentation for trending incidents and sharing knowledge with the Service Desk team Carrying out desk visits where there may be a physical problem Building laptops for new joiners and replacement devices Supporting the onboarding of new service and systems that transition from project to BAU Other Desktop Support related tasks Skills/Experience: Excellent communication and interpersonal skills with management, team, peers and vendors Excellent resource management and planning skills Ability to provide on- site local support Experience working in a fast paced desktop environment Technically strong across a varied tech stack Excellent analytical and problem solving skills Experience supporting the following: Windows 10 M365 including Azure Microsoft Teams Active Directory Group Policy administration Mobile device support Polycom Video Conferencing Networking (TCP/IP, WAN, VLANs) PC/Laptop/VDI Image deployment Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

GCP Cloud Security Specialist A global Powerhouse within the financial services industry is looking for a GCP Cloud Security Specialist to join their team on a 6 month contract. The ideal candidate has expert level knowledge and experience in designing and implementing complex cloud and security solutions. The position will work closely with Product Owners, Applications Owners, Network and Security teams to deliver the best solution for large modern workplace solutions. Candidates should possess expert knowledge in public and hybrid cloud models. The engineer needs to have the ability to provide insight into the workloads and their dependencies to map out the best strategy to migrate workloads and deploy solutions to Google Workspace. Responsibilities: Work closely with technical advisors and engineers to meet GCP technical and security requirements. Ability to provide super admin support, and integrate GCP with other cloud services. Assist the Product Owner on GCP projects. Work closely with users, application architects, and system owners to develop and deliver solutions on GCP. Experience proactively finding problems and providing innovative solutions to resolve these problems Conduct root-cause analysis, isolate the source of problems and resolve bugs. Improve procedures through service redesign via automation or process elimination Deploy and execute processes and standards for optimal use of cloud service provider offerings. Monitor consumption of cloud resources and application performance. Skills Required Experience designing/implementing GCP security capabilities Experience in automating complex system administration tasks by using coding, Scripting, or systems engineering skills. Ability to write scripts using GAM or code using AppScript Ability to identify new and innovative ways to use existing toolsets to automate management, monitoring, and related processes to increase efficiency. Up-to-date with the latest features on Google Workspace Extensive experience in troubleshooting and debugging systems and scripts; ability to triage technical issues for timely responses. Experience with implementing and integrating various cloud systems with Google workspace ie Interoperability with MS Office 365. Possesses a strong ability to resolve complex project challenges by using out-of-the-box thinking, proposing ideas, and working to bring them to fruition. Configuring Google Workspace; include Google Vault and enhanced security services. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Technical Support Engineer A SaaS company based in central London is looking to hire a Technical Support Engineer on a permanent basis. You will be joining their team of Support Engineers providing technical help as well as helping the 1st line support team investigate and resolve customer queries. Key responsibilities Work with customer and 1st line support team Effectively communicate with customers about the nature of their reported technical issues. Need to be able to proactively manage workload Need to be able to handle difficult situations To have the ability to identify the root issues customers are experiencing and recommend actions to avoid the issue occurring again. Manage the escalation of tickets that have been assigned to you, communicating across the business to other employees where deemed suitable. Key Skills and Requirements Strong knowledge of SQL server Databases - Certificate would be highly desirable Good understanding of Microsoft Azure - Certificate would be highly desirable Excellent written and verbal communication skills Advanced analytical and problem-solving skills 3 years of experience Experience in the education sector would be an advantage. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.