Norton Rose Fulbright Llp

Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users. Key Responsibilities User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime. Work with third party support providers, IT and finance operations to resolve logged issues. Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing. Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Improve and develop procedures and processes for all stakeholders. Mentorship: coach junior team members and provide technical guidance to improve team capabilities. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests. You'll also need the following skills and experience: Ideally degree educated and/or 5+ years of experience in similar roles. Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers. Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. Solutions-orientated and proactive approach to work. Willingness to upskill on the job through internal and external training. Able to demonstrate a high level of discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users. This will include support for new users and delivery of ongoing system and process improvement and testing. Key Responsibilities User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime. Work with third party support providers, IT and finance operations to seek resolution to logged issues. Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing. Create and execute SQL scripts and stored procedures. Systems Administration: act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Analyse workflows to improve and develop procedures and processes for all stakeholders. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business. You'll also need the following skills and experience: Ideally degree educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/or expertise in finance practice management systems (FPMS) advantageous. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous. Experience within a law firm or other professional services environment ideal. Willingness to upskill on the job through internal and external training. Solutions-orientated and proactive approach to work. Able to demonstrate discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Development and Support Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a skilled Azure Integrations Developer to design, develop, and maintain cloud-based integration solutions using Microsoft Azure services. The ideal candidate will have hands-on experience with Azure Logic Apps Standard, Azure Functions, Service Bus, and Infrastructure as Code (IaC) using Terraform. You will play a key role in building scalable, secure, and maintainable integration workflows and APIs, supporting business-critical applications. Key Responsibilities Development, and implementation of integration solutions for the FMS Ecosystem. Collaborate with analysts, and other stakeholders to understand integration requirements and translate them into technical specifications. Develop and maintain integrations, ensuring scalability, reliability, and performance. Develop integrations for various systems, applications, and data sources, ensuring data consistency and integrity. Testing and Troubleshooting: collaborate with business partners and testers to define, coordinate, and execute User Acceptance Testing (UAT), and to identify and resolve issues and errors. End-user Support: provide second- and third-tier analysis and support of financial applications, to resolve issues through to ticket close out. Maintenance: deliver and maintain tasks related to provision and support of financial systems and their integrations, including business requirements, level of effort estimates, system specifications, data mapping and troubleshooting documentation. Skills and Experience Required We are seeking someone with strong analytical problem-solving and development skills. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, particularly among IT, finance operations and third-party providers. You'll need the following skills and experience: Degree educated in computer science or software engineering and/or 5+ years of experience in similar roles. Expert skills in Azure Logic Apps Standard, Azure Functions, Service Bus, and Infrastructure as Code (IaC) using Terraform. Experience within a law firm or other professional services environment preferred. Familiarity with core finance processes and principles (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal. Ideally experienced with Agile and Waterfall methodologies. Strong analytical and problem-solving skills. Willingness to upskill on the job through internal and external training. Able to demonstrate discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Practice Group / Department: Legal Innovation, Design & Technology - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. Role Purpose We are building a new R&D capability focused on developing data-driven and AI-enabled solutions for legal services and the wider business of law. The AI Engineer will build end-to-end AI capabilities for R&D products: agentic workflows, retrieval and context, agent and evaluation harnesses, and the user-facing features around them. Working with the Head of R&D, you will translate agreed product and technical designs into secure, observable and maintainable products. This is a hands-on full-stack AI engineering role, with applied AI product delivery at its core. You will build AI workflows, tools and integrations, evaluation and observability capabilities, together with the APIs, services and user interfaces needed to ship them reliably. This is not a research-only role. You will apply agreed enterprise architecture, security and deployment patterns, while taking practical responsibility for code quality, testing, monitoring and troubleshooting with product, data, technology and security teams. You will join a small, hands-on multidisciplinary team. Each team member will workcollaboratively across discovery, prototyping, engineering, productionisation and continuous improvement. Key Responsibilities Build complete AI-enabled product features across user interface, backend, AI orchestration, retrieval and approved enterprise integrations. Design and build agentic AI workflows using structured outputs, tool calling, workflow orchestration, document processing, human-review steps and appropriate controls. Build reusable agent harnesses: practical runtime patterns around tools, state, context, approvals, traces and test fixtures that make agents consistent, inspectable and safe to use. Build grounded retrieval and context patterns using approved data products, search indexes, document repositories and permission-aware sources; provide evidence and citations where appropriate. Design and operate evaluation harnesses for AI workflows, including curated test sets, representative scenarios, automated and human grading, regression tests, trace review and user-feedback loops. Manage prompts, model configuration, tool schemas and routing as tested product assets, including fallbacks and cost/latency trade-offs. Implement AI observability through traces, logs, metrics and evaluation results, so quality, reliability, failure modes, latency and cost are visible and can be improved. Build clear APIs and integrate AI products with approved data, document, search and business systems. Build usable interfaces that help users understand AI output, inspect supporting evidence, provide feedback and complete review or approval steps. Write maintainable Python and TypeScript code; use Docker, Git, automated testing and CI/CD to make development, testing and deployment repeatable. Apply agreed security, authentication, data-handling, deployment and release patterns, working with the relevant firm technology teams where needed Initial Focus End-to-end agentic AI features and reusable harnesses for Radar and other named R&D products. A practical evaluation and test capability that lets the team compare prompts, models, tools and retrieval approaches before and after release. Grounded AI workflows that combine firm data, documents, market or regulatory information and user context into useful, attributable outputs. Interfaces that make AI output, confidence, evidence, controls and next actions clear to lawyers and business users. What Success Looks Like R&D products use AI workflows that are grounded in trusted context, observable in operation and understandable to users. AI quality is measured rather than assumed; evaluation results, traces and feedback lead to demonstrable improvements in usefulness, reliabili

Practice Group / Department: Legal Innovation, Design & Technology - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. Role Purpose We are building a new R&D capability focused on developing data-driven and AI-enabled products for legal services and the wider business of law. The Data Scientist & Engineer will work within R&D alongside the Data Programme to build the foundational data capabilities required for those products: trusted, reusable data assets, reliable pipelines, data quality, lakehouse models and analytical products. These capabilities will support R&D products, AI applications, client intelligence and firm-wide decision support. This is a hands-on hybrid data-engineering and applied-data-science role, with particular responsibility for building data products in Microsoft Fabric and Databricks. You will work with Data Programme colleagues to turn priority sources into governed, use-case-ready data assets using agreed patterns, without duplicating enterprise platform responsibilities. You will join a small, hands-on multidisciplinary team working collaboratively across discovery, prototyping, engineering, productionisation and continuous improvement. Key Responsibilities Partner with the Data Programme, data owners and system teams to assess, access and combine priority internal and external data sources, understanding quality, permissions and fitness for use. Design, build and operate reliable pipelines in Microsoft Fabric and Databricks to ingest, clean, standardise, enrich, version and publish structured, semi-structured and unstructured data as reusable data assets. Create scalable lakehouse data models, schemas, data contracts and reusable features for entities such as clients, organisations, people, matters, sectors, jurisdictions, opportunities and legal topics. Implement data-quality checks, lineage, provenance, observability, monitoring and change management within Fabric and Databricks workflows so data assets remain trusted over time. Conduct exploratory data analysis to surface patterns, gaps, anomalies and data-quality issues, and identify opportunities for analysis, modelling or product use. Develop, compare and validate appropriate statistical and machine-learning models for classification, ranking, recommendation, forecasting, anomaly detection, similarity or extraction problems. Use NLP, embeddings and LLM-assisted techniques responsibly for classification, entity resolution, information extraction, clustering and relationship discovery across document-heavy data. Publish curated datasets, features and analytical outputs through approved Fabric and Databricks data products, tables, APIs, search indexes, batch pipelines or product features. Maintain reproducible code, tests, model and data documentation, evaluation evidence and clear statements of limitations and appropriate use. Use AI agents and coding assistants responsibly to accelerate exploratory work, pipeline development, testing and documentation, while retaining ownership of analytical judgement and verification. Initial Focus Establish foundational, governed and permission-aware data assets in Microsoft Fabric and Databricks, including curated datasets, metadata, lakehouse data models and quality measures. Develop reusable pipelines in Microsoft Fabric and Databricks for entity resolution, enrichment, metadata, relationship mapping and data-quality monitoring. Run EDA and model development that increases the value of priority data assets for client intelligence, opportunity identification, pricing, matter analysis and other high-value use cases. What Success Looks Like The Data Programme and R&D teams can use documented, quality-controlled data assets in Fabric and Databricks without repeatedly cleaning and reconciling source data. Analytical work identifies useful signals and viable opportunities, with transparent baselines, validation and limitations. Successful models and features