FluidOne

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for March 2026. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne's toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne's dual-structured approach ensures all customers-from growing SMBs to large, complex enterprises-benefit from trusted, innovative, and future ready IT services. Led by CEO Paul Kahn, co founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long term strategy. Role Overview You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business as usual support. Responsibilities Incident Logging and Categorisation: Accurately log and categorise incidents in the service management tool, ensuring all necessary details are recorded. Initial Diagnosis and Triage: Perform initial diagnosis of incidents to determine their root cause and escalate complex issues to appropriate 2nd or 3rd line support teams if necessary. Customer Communication: Maintain clear, professional, and timely communication with customers, keeping them informed of the status and progress of their incidents and requests. Service Request Fulfilment: Process and fulfil standard service requests such as password resets, software installations, and access management. Knowledge Base Utilisation: Utilise the knowledge base to resolve common issues and update it with new solutions and troubleshooting steps for future reference. Prioritisation of Incidents: Prioritise incidents based on their impact and urgency to ensure critical issues addressed promptly. Adherence to SLAs: Ensure that all support activities comply with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Customer Satisfaction: Strive to provide a high level of customer satisfaction through efficient and effective resolution of issues and by delivering exceptional service. Escalation Management: Escalate incidents and service requests to higher level support or management when required, ensuring a seamless handover with all relevant information. Monitoring and Reporting: Monitor system alerts and performance metrics to proactively identify potential issues and generate regular reports on support activities and performance. Process Improvement: Participate in continuous improvement initiatives by identifying areas for process improvement and suggesting enhancements to existing procedures. Incident Documentation: Document all troubleshooting steps, resolutions, and workarounds accurately within the service management tool for future reference and analysis. Security Compliance: Ensure that all support activities comply with organisational security policies and procedures, including data protection and access controls. Collaboration with Teams: Work collaboratively with other support teams, including 2nd and 3rd line support, to resolve complex issues and ensure seamless service delivery to customers. Requirements Basic knowledge of Microsoft Azure, Intune and Defender Proficiency in troubleshooting and providing support for hardware, software, and network issues. Knowledge of Windows and/or macOS operating systems. Familiarity with Active Directory and user management tasks. Experience with ticketing systems (e.g., ServiceNow, JIRA) for incident management. Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Ability to diagnose and resolve issues related to email (Outlook, Exchange) and other productivity tools. Previous experience of working in a similar environment Excellent written and oral communication Open to change and willingness to learn Ability to work in a high pressure environment Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidised Health and subsidised dental care Employee Assistance programme (EAP) Life assurance (3 x salary) Sodexo Discount Platform FluidOne breakfast and refreshments on working days Pension contribution - 5% company contribution Generous Holiday Entitlement One day off for Birthday Half price internet connectivity Department incentives How to Apply Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for March 2026. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers,with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in house IT structures; taking complex hybrid multi site environments, to make them simple and secure, so end users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne's toolkit includes consulting led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne's dual structured approach ensures all customers-from growing SMBs to large, complex enterprises-benefit from trusted, innovative, and future ready IT services. Led by CEO Paul Kahn , co founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long term strategy. Role Overview We are now recruiting for a highly motivated and organised Service Delivery Manager to join our team. As a Service Delivery Manager, you'll oversee a number of key functions within the Service Delivery department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. The successful candidate will establish and measure delivery processes. They will act as an ambassador for FluidOne, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. This role involves assessing customer feedback and improving procedures accordingly, in order to ensure that an excellent client experience is always provided. Responsibilities Being accountable for the customer - working internally with other teams to actively deliver a high level of service. Working with and alongside external customers. Monitor and manage the service, carrying out proactive trend analysis and problem management processes. Working with the Service Desk Management team to deliver a high level service. Provide support in creation regular reporting, and service improvement plans. Provide support in managing Major Incidents on allocated customer accounts. Assisting in quality and improvement of the IT Services in link with the KPI defined in the SLAs and MSA. Support Service Delivery meetings with our customers covering performance, service improvement, security requirements and other ITSM processes. Requirements Demonstrable track record in managing IT service delivery within an IT Sector / MSP. Self confidence to navigate complex and evolving technology delivered to our customers. Experience of managing Continual Service Improvement Plans, Problem Management and Major Incident Management. A demonstrable application of ITIL processes and standards. Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and execution against critical deliverables, coupled with a sense of personal ownership for key account deliverables. Ability to demonstrate flexibility, multi tasking skills and a 'can do attitude'. Excellent communicator at all levels. Experience in dealing with conflicting priorities (multi customer scenario). Strong analytical skills and able to interpret information from numerous sources to prepare and present reports. Detail oriented and able to find focused solutions to business problems. A passion for Service Improvement. Team player. Technical background within Infrastructure / Desktop Support would be advantageous. ITIL V4 Foundation as minimum. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidised Health and subsidised dental care Employee Assistance programme (EAP) Life assurance (3 x salary) Sodexo Discount Platform FluidOne breakfast and refreshments on working days Pension contribution-5% company contribution Generous Holiday Entitlement One day off for Birthday Half price internet connectivity Department incentives How To Apply Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

FluidOne seeks a motivated Service Delivery Manager in Camberley to ensure high-quality IT service delivery. This role requires managing service processes, establishing communication within teams, and improving client experiences. The ideal candidate has a solid track record in managing service delivery, ITIL certification, and is an excellent communicator. Benefits include health subsidies, generous holiday entitlement, and department incentives. Apply via .

Role Overview You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business as usual support. Requirements A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. Experience in configuring wireless networks and technologies. Unifi / Ubiquiti would give you a headstart! A good understanding of the Microsoft Office suite & Microsoft 365 is essential. Possess a willingness to learn and co operate as part of a team. Excellent telephone manner is required along with friendly customer service skills. Attention to detail is very important. A logical approach to problem solving coupled with common sense. Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

A technology service provider in Woking seeks an IT support professional to ensure clients' IT infrastructure remains operational. The role involves proactively monitoring systems, resolving technical incidents, and reporting to the Helpdesk Team Leader. Candidates should possess a basic understanding of IT, experience with Windows operating systems, and excellent customer service skills. Benefits include subsidised health care, pension contributions, and generous holiday entitlement.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.

Any of Sheffield, Chorley, Brighton or Camberley with Travel required to all Report to: IT Operations Director Competitive Hours: 37 hours per week Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for November 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Full Job Specification: Role Overview We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives. Main responsibilities: Map and document current business processes across service delivery, operations, sales, and finance. Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows. Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap. Define and document agreed "to-be" processes and workflows in line with business goals and Halo PSA capabilities. Support data migration planning and execution, ensuring data integrity and readiness for go-live. Assist in developing and validating user requirements and acceptance criteria. Collaborate with the technology team and vendor partners during configuration, testing, and training phases. Support change management and user adoption activities post-implementation. After system implementation, contribute to ongoing process improvement and other internal project initiatives. Experience / Qualifications: Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation. Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management). Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable. Excellent documentation, analytical, and communication skills. Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs. Strong stakeholder management and cross-functional collaboration skills. Experience supporting system implementation or digital transformation projects. Highly organised, proactive, and detail-oriented. Benefits after probationary period: Subsidisedhealth and dental care Employee AssistanceProgramme(EAP) Life assurance (3x salary) Discountplatform Pension contribution-5% company contribution One day off forbirthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

A leading connected cloud solutions provider in the UK seeks an experienced Business Analyst to map, analyze, and redesign core business processes. The role involves aligning operations with best practices, supporting system implementation, and leading internal improvement programs. Candidates should have a strong background in IT Managed Services, be detail-oriented, and possess excellent communication skills. The position includes various benefits after probation, including health care and pension contributions.