Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes. Provide technical support for the development, implementation and administration of new and existing services Ensure the timely and accurate delivery of technology products and services Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams. What you ll need to succeed: Strong troubleshooting ability Service Provider networks MPLS, L3 VPN Routing protocols (inc. IS-IS & BGP, OSPF) Switching protocols (preferably VRRP, VPLS, Dot1Q, QinQ) What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
10/03/2026
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes. Provide technical support for the development, implementation and administration of new and existing services Ensure the timely and accurate delivery of technology products and services Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams. What you ll need to succeed: Strong troubleshooting ability Service Provider networks MPLS, L3 VPN Routing protocols (inc. IS-IS & BGP, OSPF) Switching protocols (preferably VRRP, VPLS, Dot1Q, QinQ) What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave Range of employee initiatives on offer including the green team, employee forum, women s network and culture club
01/09/2025
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave Range of employee initiatives on offer including the green team, employee forum, women s network and culture club
