Exponential-e

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off Your new role: Troubleshooting customer technical faults and driving fault resolution Regular communication verbally and written with existing customers Take ownership and effectively manage support tickets including incidents and changes requests Documentation of customer solutions OSS System, Visio documentation, technical summary write up Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects What you ll need to succeed: Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP Excellent verbal and written communication skills with a professional phone manner What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Foster strong relationships with Bid and Sales Teams Technically qualify new opportunities in conjunction with the commercial qualification Take personal technical ownership of nominated key opportunities and lead technical engagement through qualification, RFI/RFP/BAFO and the Exponential-e response negotiation stages. Act an SME for Security Services to drive Security innovation across the client base Design and develop innovative and competitive security solutions, working individually or leading a virtual team for the qualified opportunity What you ll need to succeed: Significant IT / Telecoms experience Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions Clear understanding of cyber security best practices referencing the standards, i.e. NCSC, CIS, NIST, etc Excellent presentation skills the ability to articulate technical concepts to a non-technical audience What we offer: Work from home contract Work on the delivery of critical national infrastructure projects to support key transport, utility and defence customers Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Developing applications using various programming languages Support and maintain existing applications Provide application level support to system users Provide a test environment prior to each release Contribute to the quality of system delivery including the architecture, planning, estimation, development, integration, test and release infrastructure Help maintain consistently high code quality across the development team including code reviews What you ll need to succeed: C# .Net Platform MySQL Linux (sys admin) Python Web development (MVC, Blazor, JavaScript, Angular) What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

UC Engineer Location: E1 8EU, London Hours: Monday Friday 9:00am 17:30pm Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role We re looking for an ambitious technical individual knowledgeable within the UC space. Who will be responsible for the operation of Exponential-e Voice platforms including BroadSoft and Microsoft teams. Making sure support tickets are updated and resolved within agreed SLAs. Working with third-party vendors where necessary to resolve issues. Assisting the UC & CX Service Delivery Team as needed. Escalating complex issues to senior UCC Specialist or Architects. Providing occasional out-of-hours or on-site support for key UC services. Being part of the emergency on-call Rota for out-of-hours support Expectations for the role in 3-6 months is to establish knowledge and apply experience to existing customers What you ll need to succeed Experience working with Carrier Grade UCaaS Platforms / Soft Switches. Confident in SIP troubleshooting and network diagnostics. Intermediate SIP troubleshooting knowledge. Hands-on experience working in a technical support environment. Knowledge of routers, switches and customer LAN environments. Microsoft Teams Contact center Reporting tools Cisco Webex What we offer Working at the forefront of technology you will gain hands on experience with UC technologies Autonomy and freedom to manage your own time and workload Hybrid home and office working Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave! Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group! Please click apply now to be taken to our website where you can see the full job description for the role.

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave Range of employee initiatives on offer including the green team, employee forum, women s network and culture club