IT Services Director Role Overview: The IT Services Director leads the strategy, delivery, and continuous improvement of IT infrastructure, service delivery, and security for our client, a global SME with approximately 1,000 employees. This role is pivotal in planning and executing the separation of IT services for a subsidiary, ensuring operational continuity and establishing the future IT organization, processes, and governance for independent operations. Key Responsibilities: Direct and manage the IT separation program for the subsidiary, collaborating across all business units. Map current IT dependencies and design future-state capabilities. Establish the target operating model, including structure, roles, processes, and governance. Coordinate with the parent company to finalize separation plans, timelines, and resources. Ensure uninterrupted IT services during transition, proactively mitigating risks. Develop and implement IT strategies aligned with business objectives. Build strong stakeholder relationships and serve as a trusted IT advisor. Oversee asset management, procurement, and vendor negotiations. Embed robust security practices and ensure compliance. Guide business systems integration to meet evolving organizational needs. Manage IT project delivery, ensuring scope, schedule, and budget adherence. Foster a collaborative, cross-functional team environment. Promote technology-driven innovation and operational improvement. Communicate IT transformation initiatives and manage service escalations. Contribute to business case development and project justification. Monitor industry trends to inform IT planning. Competencies: Full accountability for IT service planning, development, and delivery. Leadership in service improvement, governance, and business continuity. Effective resource management and staff development. Influence senior stakeholders and lead change management. Enhance customer and stakeholder relationships through professional communication. Use feedback to drive continuous improvement. Liaise between customers and IT suppliers, ensuring contract and service management. Promptly address service requests and provide expert guidance. Resolve complex issues and recommend operational improvements. Manage external suppliers and monitor performance. Required Skills and Experience: Extensive experience in IT service delivery, infrastructure, and security within SMEs (800-3,000 employees). Direct experience in IT carve-out activities. Strong understanding of business systems and asset management. Proven procurement and vendor management skills. Ability to operate in hybrid IT environments. Excellent communication, stakeholder management, and leadership skills. Project management and PMO experience. Proficiency in ITIL, ISO20000, ISO27000 standards. Knowledge of relevant legislation, risk management, budgeting, and operations. Experience in designing IT organizations for SMEs. Preferred Qualifications: Experience in business analysis and solution architecture. Exposure to global operations and multicultural environments. Background in engineering, construction, or professional services. Education: Bachelor's degree or higher in Computer Science, Information Technology, Business, or related field. Minimum ten years' experience in IT service delivery roles within SMEs. Experience in global or multi-regional IT operations and IT separation projects. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
09/12/2025
Full time
IT Services Director Role Overview: The IT Services Director leads the strategy, delivery, and continuous improvement of IT infrastructure, service delivery, and security for our client, a global SME with approximately 1,000 employees. This role is pivotal in planning and executing the separation of IT services for a subsidiary, ensuring operational continuity and establishing the future IT organization, processes, and governance for independent operations. Key Responsibilities: Direct and manage the IT separation program for the subsidiary, collaborating across all business units. Map current IT dependencies and design future-state capabilities. Establish the target operating model, including structure, roles, processes, and governance. Coordinate with the parent company to finalize separation plans, timelines, and resources. Ensure uninterrupted IT services during transition, proactively mitigating risks. Develop and implement IT strategies aligned with business objectives. Build strong stakeholder relationships and serve as a trusted IT advisor. Oversee asset management, procurement, and vendor negotiations. Embed robust security practices and ensure compliance. Guide business systems integration to meet evolving organizational needs. Manage IT project delivery, ensuring scope, schedule, and budget adherence. Foster a collaborative, cross-functional team environment. Promote technology-driven innovation and operational improvement. Communicate IT transformation initiatives and manage service escalations. Contribute to business case development and project justification. Monitor industry trends to inform IT planning. Competencies: Full accountability for IT service planning, development, and delivery. Leadership in service improvement, governance, and business continuity. Effective resource management and staff development. Influence senior stakeholders and lead change management. Enhance customer and stakeholder relationships through professional communication. Use feedback to drive continuous improvement. Liaise between customers and IT suppliers, ensuring contract and service management. Promptly address service requests and provide expert guidance. Resolve complex issues and recommend operational improvements. Manage external suppliers and monitor performance. Required Skills and Experience: Extensive experience in IT service delivery, infrastructure, and security within SMEs (800-3,000 employees). Direct experience in IT carve-out activities. Strong understanding of business systems and asset management. Proven procurement and vendor management skills. Ability to operate in hybrid IT environments. Excellent communication, stakeholder management, and leadership skills. Project management and PMO experience. Proficiency in ITIL, ISO20000, ISO27000 standards. Knowledge of relevant legislation, risk management, budgeting, and operations. Experience in designing IT organizations for SMEs. Preferred Qualifications: Experience in business analysis and solution architecture. Exposure to global operations and multicultural environments. Background in engineering, construction, or professional services. Education: Bachelor's degree or higher in Computer Science, Information Technology, Business, or related field. Minimum ten years' experience in IT service delivery roles within SMEs. Experience in global or multi-regional IT operations and IT separation projects. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Change Manager - Enterprise PMO Outside IR35 Hybrid working - Ad-hoc Travel Are you ready to lead transformative change across a dynamic enterprise landscape? Our client is seeking an experienced and strategic Change Manager to drive the people side of change across multiple transformation initiatives. This is a unique opportunity to shape the future of our organization by aligning change efforts with strategic objectives and ensuring successful adoption and sustained business outcomes. You'll play a key role in enabling enterprise-wide transformation and fostering a culture of agility and innovation. If you're passionate about change leadership and thrive in a fast-paced, purpose-driven environment-this role is for you. What will you do? Lead change strategy and governance across enterprise transformation programs: Develop and maintain the enterprise-wide change management framework, standards, and tools under the EPMO governance model. Partner with Program Managers to integrate change management activities into overall project and program plans. Conduct organizational change impact assessments and develop adoption roadmaps for key initiatives. Align change management activities with enterprise portfolio governance, risk management, and communications processes. Conduct stakeholder mapping across programs to ensure consistent engagement and sponsorship visibility. Design and execute enterprise-level communication strategies to drive awareness, alignment, and commitment. Facilitate leadership briefings, PMO steering committees, and change network sessions to maintain organizational alignment. Assess organizational readiness for change and identify potential barriers to adoption. Develop targeted interventions, engagement campaigns, and reinforcement mechanisms to sustain behavioral and cultural change. Partner with HR and Learning teams to ensure training, role transitions, and capability development support new ways of working. Track change effectiveness and adoption metrics through dashboards and EPMO reporting mechanisms. Contribute to post-implementation reviews and lessons-learned exercises to enhance enterprise change maturity. Provide coaching and support to project teams and business leaders on change leadership competencies. Experience Required: 10+ years of experience in change management within large-scale transformation or PMO environments. Demonstrated experience in managing change across portfolios, programs, or multiple business units. Deep understanding of enterprise-level change management methodologies (Prosci, ADKAR, Kotter, APMG, etc.). Strong governance mindset with the ability to align multiple change initiatives under one EPMO framework. Exceptional communication, presentation, and influencing skills across senior leadership levels. Analytical skills to assess organizational readiness, risk, and benefits realization. Skilled in facilitating workshops, focus groups, and executive briefings. Experience using PMO tools and dashboards (e.g. SharePoint, MS Project, PowerPoint). Desirable Attributes: Enterprise mindset with a collaborative and pragmatic approach. High emotional intelligence and stakeholder empathy. Strong business acumen with the ability to translate strategic objectives into people-focused outcomes. Demonstrated success in embedding change management capability across complex organizations. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
17/11/2025
Contractor
Change Manager - Enterprise PMO Outside IR35 Hybrid working - Ad-hoc Travel Are you ready to lead transformative change across a dynamic enterprise landscape? Our client is seeking an experienced and strategic Change Manager to drive the people side of change across multiple transformation initiatives. This is a unique opportunity to shape the future of our organization by aligning change efforts with strategic objectives and ensuring successful adoption and sustained business outcomes. You'll play a key role in enabling enterprise-wide transformation and fostering a culture of agility and innovation. If you're passionate about change leadership and thrive in a fast-paced, purpose-driven environment-this role is for you. What will you do? Lead change strategy and governance across enterprise transformation programs: Develop and maintain the enterprise-wide change management framework, standards, and tools under the EPMO governance model. Partner with Program Managers to integrate change management activities into overall project and program plans. Conduct organizational change impact assessments and develop adoption roadmaps for key initiatives. Align change management activities with enterprise portfolio governance, risk management, and communications processes. Conduct stakeholder mapping across programs to ensure consistent engagement and sponsorship visibility. Design and execute enterprise-level communication strategies to drive awareness, alignment, and commitment. Facilitate leadership briefings, PMO steering committees, and change network sessions to maintain organizational alignment. Assess organizational readiness for change and identify potential barriers to adoption. Develop targeted interventions, engagement campaigns, and reinforcement mechanisms to sustain behavioral and cultural change. Partner with HR and Learning teams to ensure training, role transitions, and capability development support new ways of working. Track change effectiveness and adoption metrics through dashboards and EPMO reporting mechanisms. Contribute to post-implementation reviews and lessons-learned exercises to enhance enterprise change maturity. Provide coaching and support to project teams and business leaders on change leadership competencies. Experience Required: 10+ years of experience in change management within large-scale transformation or PMO environments. Demonstrated experience in managing change across portfolios, programs, or multiple business units. Deep understanding of enterprise-level change management methodologies (Prosci, ADKAR, Kotter, APMG, etc.). Strong governance mindset with the ability to align multiple change initiatives under one EPMO framework. Exceptional communication, presentation, and influencing skills across senior leadership levels. Analytical skills to assess organizational readiness, risk, and benefits realization. Skilled in facilitating workshops, focus groups, and executive briefings. Experience using PMO tools and dashboards (e.g. SharePoint, MS Project, PowerPoint). Desirable Attributes: Enterprise mindset with a collaborative and pragmatic approach. High emotional intelligence and stakeholder empathy. Strong business acumen with the ability to translate strategic objectives into people-focused outcomes. Demonstrated success in embedding change management capability across complex organizations. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Solution Consultant - Engineering Information Management Hybrid, UK Our client, a leading provider of engineering and construction software solutions, is seeking a Solution Consultant to join their Engineering Information Management (EIM) team. You will work closely with customers to design, implement, and train on EIM software, enabling efficient project collaboration, data integrity, and cost control across complex capital projects in sectors such as energy, construction, and manufacturing. Key Responsibilities: Gather and document customer business and functional requirements. Design and configure solutions leveraging EIM software based on client needs. Oversee solution implementation and provide end-user training. Liaise between customers and product development teams. Create and update technical/user guides, knowledge bases, and documentation. Support sales efforts and contribute to continuous improvement of delivery methodology. Maintain adherence to information security policies and protocols. What we're looking for: Minimum 2 years' experience in Content Management, Engineering Document Management, workflow, or knowledge management. Strong technical background with experience delivering IT solutions (infrastructure, packaged software, custom applications). Excellent written, verbal, and presentation skills. Strong problem-solving skills and self-motivated approach. Flexibility with work hours, travel, and project demands. Desirable: Experience with EIM product portfolios (DCTM, FileNet) and document management. Technical knowledge of HTML, XML, JavaScript. Industry experience in engineering, construction, energy, or Oil & Gas. Why join: Hybrid UK role with flexible working and international exposure. Opportunity to develop business, technical, and industry knowledge. Collaborative and inclusive culture with professional development opportunities. Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations) ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
07/10/2025
Full time
Solution Consultant - Engineering Information Management Hybrid, UK Our client, a leading provider of engineering and construction software solutions, is seeking a Solution Consultant to join their Engineering Information Management (EIM) team. You will work closely with customers to design, implement, and train on EIM software, enabling efficient project collaboration, data integrity, and cost control across complex capital projects in sectors such as energy, construction, and manufacturing. Key Responsibilities: Gather and document customer business and functional requirements. Design and configure solutions leveraging EIM software based on client needs. Oversee solution implementation and provide end-user training. Liaise between customers and product development teams. Create and update technical/user guides, knowledge bases, and documentation. Support sales efforts and contribute to continuous improvement of delivery methodology. Maintain adherence to information security policies and protocols. What we're looking for: Minimum 2 years' experience in Content Management, Engineering Document Management, workflow, or knowledge management. Strong technical background with experience delivering IT solutions (infrastructure, packaged software, custom applications). Excellent written, verbal, and presentation skills. Strong problem-solving skills and self-motivated approach. Flexibility with work hours, travel, and project demands. Desirable: Experience with EIM product portfolios (DCTM, FileNet) and document management. Technical knowledge of HTML, XML, JavaScript. Industry experience in engineering, construction, energy, or Oil & Gas. Why join: Hybrid UK role with flexible working and international exposure. Opportunity to develop business, technical, and industry knowledge. Collaborative and inclusive culture with professional development opportunities. Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations) ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Application Analyst - Hosting Services Home Based (UK) Our client, a leading provider of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment. Key Responsibilities: Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications. Lead incident management and escalate issues to ensure timely, high-quality customer updates. Collaborate with project and delivery teams for smooth customer onboarding. Maintain system build standards and support IT service management processes. Develop innovative solutions to improve service efficiency. Monitor environments and proactively identify issues using tools like PRTG or Zabbix. Ensure adherence to security, governance, and compliance policies. What we're looking for: 3+ years supporting client-server and web applications (Apache/IIS) in Windows Server environments. Strong SQL Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS). Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare). ITIL-based incident, problem, and change management experience. Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness. Strong troubleshooting, communication, and customer service skills. Desirable: Experience in Local Government application support. Basic project management skills. Why join: Home-based role with occasional travel. Flexible, supportive, and collaborative working environment. Opportunities for professional development and career growth. Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations) ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
07/10/2025
Full time
Application Analyst - Hosting Services Home Based (UK) Our client, a leading provider of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment. Key Responsibilities: Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications. Lead incident management and escalate issues to ensure timely, high-quality customer updates. Collaborate with project and delivery teams for smooth customer onboarding. Maintain system build standards and support IT service management processes. Develop innovative solutions to improve service efficiency. Monitor environments and proactively identify issues using tools like PRTG or Zabbix. Ensure adherence to security, governance, and compliance policies. What we're looking for: 3+ years supporting client-server and web applications (Apache/IIS) in Windows Server environments. Strong SQL Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS). Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare). ITIL-based incident, problem, and change management experience. Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness. Strong troubleshooting, communication, and customer service skills. Desirable: Experience in Local Government application support. Basic project management skills. Why join: Home-based role with occasional travel. Flexible, supportive, and collaborative working environment. Opportunities for professional development and career growth. Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations) ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
