MS Amlin
Technical Claims Lead - Financial Institutions, D&O & Transactional Liability page is loaded Technical Claims Lead - Financial Institutions, D&O & Transactional Liabilitylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12999 Technical Claims Lead - Financial Institutions, D&O & Transactional Liability Location: LondonPosition type: Full time, permanentThe Technical Claims Lead is accountable and responsible for a portfolio of all Casualty Claims via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and high-performance delivered for our business, aligning to MS Amlin Values.You will provide trusted, market-leading claims service and mentor other claims team members to do same in order to be a well-reputed claims team, who proactively delivers a first-class claims experience to clients, brokers and internal stakeholders.This role provides an opportunity to be the key subject matter expert for all Casualty claims and contribute to business modernization. What you'll spend your time doing: Be accountable and responsible for the dynamic management of claims within authority for all Casualty classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values Be the key subject matter expert for all Casualty claims - providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses Mentor personnel handling claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service Role model and foster a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all Support Head of Claims - Casualty to actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle Provide Claims thought leadership and 'lead indicator' insights, via formal reporting and verbally, using knowledge and analysis of claims data to facilitate better business decisions for responsible claims Work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners Build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence Proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition Understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation You're going to enjoy this job if you also Are service-orientated - passionate about claims resolution and client experience Have exceptional communication skills - ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media Have strong ability to build trust and manage relationships with external and internal stakeholders Have proven sound judgement and decision making capability, even under time-pressure Have problem-solving abilities - ability to break down complex issues and spot trends, patterns and interdependencies Have a high-performance mentality - self-motivated, outcome-driven with energy and determination to succeed in a fast-paced environment of business transformation Have a growth mindset - desire for continuous improvement of self, team-members and claims service to be their 'best version'; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients' and business' evolving requirements What you'll need: Well-reputed, proven (c. 10+ years') lead experience in managing all Casualty claims globally, including strong relationships with relevant experts, brokers and co-insurers Degree/CII or similar professional qualification (desirable) Firm understanding of key principles and practices of London Market London Market Claims System & Microsoft Office knowledge e.g. ECF, Excel Account/portfolio management experience Willingness to travel and attend client events What you can expect from us: A competitive salary and benefits package A great team and supportive colleagues An open mind (especially to new ideas and ways of doing things) A strong focus on diversity, inclusion, and equal opportunities Wellbeing and mental health support Employer-supported volunteering (ESV) Flexible working Continuous learning Study support Structured career development About MS Amlin MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyd's franchise, local specialty insurer, and business services. Conduct Rules With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct. They stipulate that you must: Act with integrity Act with due care, skill and diligence Be open and co-operative with the FCA, PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standards of market conduct Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.
Technical Claims Lead - Financial Institutions, D&O & Transactional Liability page is loaded Technical Claims Lead - Financial Institutions, D&O & Transactional Liabilitylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12999 Technical Claims Lead - Financial Institutions, D&O & Transactional Liability Location: LondonPosition type: Full time, permanentThe Technical Claims Lead is accountable and responsible for a portfolio of all Casualty Claims via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and high-performance delivered for our business, aligning to MS Amlin Values.You will provide trusted, market-leading claims service and mentor other claims team members to do same in order to be a well-reputed claims team, who proactively delivers a first-class claims experience to clients, brokers and internal stakeholders.This role provides an opportunity to be the key subject matter expert for all Casualty claims and contribute to business modernization. What you'll spend your time doing: Be accountable and responsible for the dynamic management of claims within authority for all Casualty classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values Be the key subject matter expert for all Casualty claims - providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses Mentor personnel handling claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service Role model and foster a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all Support Head of Claims - Casualty to actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle Provide Claims thought leadership and 'lead indicator' insights, via formal reporting and verbally, using knowledge and analysis of claims data to facilitate better business decisions for responsible claims Work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners Build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence Proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition Understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation You're going to enjoy this job if you also Are service-orientated - passionate about claims resolution and client experience Have exceptional communication skills - ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media Have strong ability to build trust and manage relationships with external and internal stakeholders Have proven sound judgement and decision making capability, even under time-pressure Have problem-solving abilities - ability to break down complex issues and spot trends, patterns and interdependencies Have a high-performance mentality - self-motivated, outcome-driven with energy and determination to succeed in a fast-paced environment of business transformation Have a growth mindset - desire for continuous improvement of self, team-members and claims service to be their 'best version'; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients' and business' evolving requirements What you'll need: Well-reputed, proven (c. 10+ years') lead experience in managing all Casualty claims globally, including strong relationships with relevant experts, brokers and co-insurers Degree/CII or similar professional qualification (desirable) Firm understanding of key principles and practices of London Market London Market Claims System & Microsoft Office knowledge e.g. ECF, Excel Account/portfolio management experience Willingness to travel and attend client events What you can expect from us: A competitive salary and benefits package A great team and supportive colleagues An open mind (especially to new ideas and ways of doing things) A strong focus on diversity, inclusion, and equal opportunities Wellbeing and mental health support Employer-supported volunteering (ESV) Flexible working Continuous learning Study support Structured career development About MS Amlin MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyd's franchise, local specialty insurer, and business services. Conduct Rules With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct. They stipulate that you must: Act with integrity Act with due care, skill and diligence Be open and co-operative with the FCA, PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standards of market conduct Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.
MS Amlin
Delegated Authority Senior Bordereaux Analyst page is loaded Delegated Authority Senior Bordereaux Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12752 Role: Delegated Authority Senior Bordereaux Analyst Location: London Position: Full time, permanent The Delegated Underwriting Senior Bordereaux Analyst is responsible for supporting the Bordereaux Manager with delivering end-to-end bordereaux validation, payment and mapping processing for claims, risk and premium bordereaux for the entire Delegated Authority Portfolio. Ensuring all bordereaux related activities follow the policies, procedures and processes of the Delegated Authority Framework and that a professional, efficient and effective service is provided at all timesAssist our outsourcing partners, Genpact with performing the bordereaux processing tasks, meeting service levels and query resolution. About The Job While there is rarely a typical day, here's a snapshot of some of the key parts of the job: Support the Bordereaux Manager in implementing the oversight framework for bordereaux processing, ensure all regulatory requirements and internal controls including JSOX's are met. Assist with mapping and processing for claims, risk and premium bordereaux, providing SME support to our service providers, Genpact. Act as an SME for bordereaux processing, supporting Underwriters in meeting with Brokers and Coverholders to resolve processing queries. Act as a Bordereaux system administrator and provide expert knowledge on the tools capabilities. Assist with monthly ELTO reporting and addressing audit action outcomes Identifying the root cause of data issues to resolve queries, inform mapping and process changes Work with our service partner Genpact to ensure all potential breaches are appropriately raised, investigated and resolved Escalation points for issues in relation to the reconciliation of financial records between bordereaux, TRAX and source system Work closely with the DA Data Analyst and DATA Team in the development of reporting solutions for the business Assist the DA Data Analyst with data queries and compilation of report returns Ensuring reporting and KPIs arising from all activities are accurate and timely Monitor data quality via dashboards and liaise with our service partner Genpact, to ensure issues are identified and resolved Be the key subject matter expert for all bordereaux related topics - providing specialist knowledge to clients, our service partner Genpact and the business to inform better decision and add value through our tailor-made reporting capabilities Timely escalation of any material issues identified to appropriate forums Supporting the wider DA Team as requiredIn addition to your key responsibilities, you will be expected to: Work closely with the DA business partners, Delegated Claims Managers and Underwriters to ensure the complete and accurate processing of Data to support performance monitoring Ensure that personal and sensitive data is managed in compliance with regulatory and legal requirements, and in accordance with MSAUL's policies. Support the Head of Delegated Authority/Head of Delegated Claims Authority with wider team performance related activities as required Develop and maintain effective relationships with Underwriters and other internal stakeholders Maintain high standards and take personal accountability. Act as an ambassador of our company, raising our profile in the marker and proactively strengthening our reputation Build long lasting trusted relationships, developing client insight and ensuring fair outcomes. Manage competing priorities, ensuring full engagement from all key stakeholders. Abide by MSAUL's Conduct Rules and Values as shown below What You'll Need Experience: Experience in a similar role Experience of claims bordereaux would be advantageous We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today! As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Hybrid Working At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office. About MS Amlin MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships. We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals. Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.
Delegated Authority Senior Bordereaux Analyst page is loaded Delegated Authority Senior Bordereaux Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12752 Role: Delegated Authority Senior Bordereaux Analyst Location: London Position: Full time, permanent The Delegated Underwriting Senior Bordereaux Analyst is responsible for supporting the Bordereaux Manager with delivering end-to-end bordereaux validation, payment and mapping processing for claims, risk and premium bordereaux for the entire Delegated Authority Portfolio. Ensuring all bordereaux related activities follow the policies, procedures and processes of the Delegated Authority Framework and that a professional, efficient and effective service is provided at all timesAssist our outsourcing partners, Genpact with performing the bordereaux processing tasks, meeting service levels and query resolution. About The Job While there is rarely a typical day, here's a snapshot of some of the key parts of the job: Support the Bordereaux Manager in implementing the oversight framework for bordereaux processing, ensure all regulatory requirements and internal controls including JSOX's are met. Assist with mapping and processing for claims, risk and premium bordereaux, providing SME support to our service providers, Genpact. Act as an SME for bordereaux processing, supporting Underwriters in meeting with Brokers and Coverholders to resolve processing queries. Act as a Bordereaux system administrator and provide expert knowledge on the tools capabilities. Assist with monthly ELTO reporting and addressing audit action outcomes Identifying the root cause of data issues to resolve queries, inform mapping and process changes Work with our service partner Genpact to ensure all potential breaches are appropriately raised, investigated and resolved Escalation points for issues in relation to the reconciliation of financial records between bordereaux, TRAX and source system Work closely with the DA Data Analyst and DATA Team in the development of reporting solutions for the business Assist the DA Data Analyst with data queries and compilation of report returns Ensuring reporting and KPIs arising from all activities are accurate and timely Monitor data quality via dashboards and liaise with our service partner Genpact, to ensure issues are identified and resolved Be the key subject matter expert for all bordereaux related topics - providing specialist knowledge to clients, our service partner Genpact and the business to inform better decision and add value through our tailor-made reporting capabilities Timely escalation of any material issues identified to appropriate forums Supporting the wider DA Team as requiredIn addition to your key responsibilities, you will be expected to: Work closely with the DA business partners, Delegated Claims Managers and Underwriters to ensure the complete and accurate processing of Data to support performance monitoring Ensure that personal and sensitive data is managed in compliance with regulatory and legal requirements, and in accordance with MSAUL's policies. Support the Head of Delegated Authority/Head of Delegated Claims Authority with wider team performance related activities as required Develop and maintain effective relationships with Underwriters and other internal stakeholders Maintain high standards and take personal accountability. Act as an ambassador of our company, raising our profile in the marker and proactively strengthening our reputation Build long lasting trusted relationships, developing client insight and ensuring fair outcomes. Manage competing priorities, ensuring full engagement from all key stakeholders. Abide by MSAUL's Conduct Rules and Values as shown below What You'll Need Experience: Experience in a similar role Experience of claims bordereaux would be advantageous We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today! As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Hybrid Working At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office. About MS Amlin MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships. We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals. Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific.With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge.At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.