Rullion Ltd

Role Overview The PMO Lead will play a critical role in a confidential, organisation-wide programme focused on the modernisation and redesign of the CIO / IT function . The programme is at a formative stage, with a clear strategic direction but key operating model decisions still to be made . This role provides structure, governance, and delivery discipline across the programme, enabling senior leadership to make informed decisions while managing risk and ambiguity. Given constrained capacity across the business, the PMO Lead will also be hands-on in supporting delivery and drafting key programme outputs . This is a full-time PMO Lead position , replacing a part-time PMO setup currently supported by a third-party consultancy. Key Responsibilities Programme Governance & Control Establish and maintain programme governance frameworks , standards, and controls. Coordinate and support governance forums including SteerCo, Advisory Panels, Executive and Board sessions , and weekly programme meetings. Ensure compliance with organisational policies, audit requirements, and delivery standards. Maintain decision logs, action trackers, RAID logs, assumptions, dependencies, and programme documentation . Planning & Delivery Management Develop and maintain an integrated programme plan , including milestones, dependencies, and critical paths. Support Programme and Workstream Leads with planning, scheduling, and resource forecasting . Track progress against plan, proactively identifying delivery risks or deviations. Drive momentum in a programme that is not yet in a fast-paced delivery phase . RAID & Risk Management Own and actively manage the RAID framework . Proactively identify, assess, escalate, and mitigate risks. Provide clear recommendations and options to senior stakeholders, particularly when key decision-makers or SMEs are unavailable. Reporting & Insights Produce high-quality, concise reporting for senior stakeholders. Consolidate status updates, financials, and RAID items into clear, actionable insights . Enable leadership decision-making in an environment where multiple operating model options are under consideration , including outsourcing vs. in-house capability. Delivery & Business Support Provide hands-on delivery support where capacity is constrained, including drafting documents, packs, and first-cut deliverables . Support the development of training strategies and principles , producing initial drafts for review. Balance programme discipline with supporting the wider business through change . Key Skills & Experience Essential Proven experience as a PMO Lead within IT or digital transformation programmes . Strong experience in governance, RAID management, programme planning, and reporting . Excellent organisational and analytical skills with the ability to synthesise complex information . Strong stakeholder management skills, comfortable engaging with senior leaders and technical teams . Experience operating effectively in ambiguous, evolving programmes . Desirable Experience across IT operating model transformation , including prior outsourcing initiatives (1st or 2nd generation). Exposure to vendor and third-party delivery models . Knowledge of Agile delivery, sprints, and iterative ways of working . Familiarity with programme financial management. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

We are seeking a senior ServiceNow Implementation Specialist to support Phase 2 of a ServiceNow programme, with a strong focus on Now Assist / AI enablement across HR and ITSM. Phase 2 centres on activating Now Assist , demonstrating out-of-the-box functionality, and working closely with business stakeholders to implement practical AI use cases such as ticket deflection and automated responses . This role will act as a trusted advisor , providing recommendations and guiding delivery within a blended onshore/offshore model. Key Responsibilities Phase 2 - Now Assist & AI Enablement Lead Phase 2 activation and configuration of ServiceNow Now Assist. Demonstrate Now Assist capabilities to both technical and non-technical stakeholders. Showcase out-of-the-box ServiceNow and Now Assist functionality , particularly for HR use cases. Design and deliver initial AI use cases (e.g. responding to common queries, deflecting tickets before human intervention). Business & HR Engagement Work closely with business teams, especially HR , to define priority topics and queries. Support HR teams that are unfamiliar with ServiceNow's out-of-the-box capability. Translate business needs into effective Now Assist and ServiceNow solutions. Educate stakeholders on best practices and platform capabilities. ServiceNow Delivery & Leadership Provide hands-on implementation support across ServiceNow modules (HR, ITSM). Make experience-led recommendations on configuration and design. Act as a senior technical and functional authority during Phase 2 delivery. Mentor junior and offshore resources and support knowledge transfer. Delivery Model & Collaboration Work within a blended onshore/offshore delivery model . Relay requirements, designs, and priorities to offshore delivery teams. Ensure quality, consistency, and alignment across Phase 2 activities. Required Skills & Experience Essential Strong hands-on ServiceNow platform implementation experience. Proven experience enabling and working with ServiceNow Now Assist / AI . Experience delivering HR Service Delivery (HRSD / HRIT) solutions. Ability to demonstrate and explain out-of-the-box ServiceNow functionality . Experience working directly with business stakeholders. Strong communication, leadership, and advisory skills. Experience working with offshore delivery teams. Desirable Experience implementing Now Assist in Phase 2 or post-go-live programmes. Broader ServiceNow module exposure beyond HR and ITSM. Experience designing AI-driven self-service or ticket deflection solutions. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Business Change Analyst 6 Month Engagement Manchester - Office based twice per week Day rate: Up to 500 per day Outside IR35 Role Overview The Business Change Analyst will support the delivery of the fares and ticketing workstream within a rail integration programme, ensuring agreed customer, fares, and retail propositions are delivered. Essential Skills & Experience Worked on Multiple Business Change projects as a Business Analyst Worked on Retail projects Card payment projects/Retail Payments experience Integration projects (card payments/Rail) Worked within the rail & transport industry Worked on end to end projects Working with suppliers and maintaining relationships (Rullion is a recruitment agency) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

We currently require the services of a Project Manager to work for a well respected financial client on a 6 month contract Project Manager 6 Months London Inside IR35 2/3 Days a week on site Key Responsibilities Project initiation including deployment of appropriate governance (aligned to Bank PMO policy) Ensure project plans are developed and agreed by all key stakeholders Ensure that assigned projects are managed in line with both Central and Business Unit PMO policies and methodology (including appropriate documentation) Comply with the prescribed change management policy Effectively plan and manage assigned projects, ensuring delivery within agreed budget and timescales through all stages of the project lifecycle Plan and co-ordinate the engagement of all project resources including business resources and vendor/external resources Proactively lead project resources to ensure that they are working efficiently and achieving the objectives set for them Ensure that risks and issues are identified, reported, owned and managed through to resolution Schedule the project, allocate tasks and direct Analysts and project staff as appropriate to delivery projects to time, cost and quality Ensure status reports are submitted to PMO weekly and accurately reflect project progress Work closely with the PMO to ensure that cross project and programme interdependencies are identified and managed Develop and deliver robust stakeholder engagement plans Establish and maintain strong relationships and clear lines of communication with all stakeholders and project participants Ensure all programme communications are timely, relevant and appropriate to the audience Organise and attend project status meetings, ensure that meeting attendees are issued with reading materials in advance Potential for line management responsibilities Skills and Experience Required (please include examples within your CV) Significant experience of project delivery and working within large transformational programme delivery, preferably in the Financial Sector Experience of running Credit Risk projects Proven understanding of Credit Risk processes Experience of traditional waterfall delivery in a structured change environment Must demonstrate experience of having worked across the full lifecycle of a major programme delivery Agile (SCRUM) knowledge is desirable Building effective senior stakeholder relationships to executive project sponsor level Excellent analytical and facilitation skills to ensure business needs and effective solutions can be clearly and rapidly understood and delivered Ability to develop and deliver required actions from strategy Influencing skills and commercial awareness Proven team building and leadership capabilities within a matrix environment Proven experience of project delivery involving vendor / external resources Education and Qualifications Must hold a relevant and recognised Project or Programme Management qualification (ideally, PRINCE2, MSP or PMP) or equivalent PMI certification or equivalent preferred IRB experience would be preferred. If this role is of interest, please forward me your most up to date CV Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

We currently require the services of a Business System Analyst to work for a well respected client on a permanent basis. Business Systems Analyst London Hybrid Working Permanent Benefit Package Included Role Purpose: To work closely with Client's customers to analyse business and systems requirements to optimise configuration of the Client's flagship risk exposure management software. Main responsibilities: Working as part of a delivery and product road-mapping team, the Systems Analyst will: Develop an understanding of how the client's impact specifically supports business processes Configure the application to support client requirements, with minimum support from more experienced analysts. Assist in the analysis requirements, functions and procedures to determine the most effective business systems technology that meets the needs of specific customers. Assist in establishing specifications and acceptance criteria based on requirements, with a low level of support from more experienced analysts. Assist in building a joint understanding of the requirements across the other stakeholders (other analysts, developers, testers, project management, product owners). Provide input on estimates to their Lead Analyst. Manage expectations and consulting/problem-solving to entrench relationships built on trust and delivery Execute training for clients and other team members. Assist with planning and actively support pilot projects and roll-out tasks. Review (with the assistance of more experienced analysts) the coverage of tests executed by the QA team. Assist during the execution of User Acceptance Testing. Qualifications We can consider a range of levels to hire against, but minimum qualification would be a degree (or equivalent software-led diploma) in systems/business analysis, or a supporting area of information systems In Addition Strong technical and SQL skills . Experience working in an analysis role, with understanding of the SDLC and testing Understanding of process design and documentation methodologies. Configuration experience - ability to rapidly understand how the application can be used and configured. An understanding of how to perform testing of the application with hands-on experience in testing . client-facing capabilities (experience in working for software providers, systems integrators or software consultancies ) We Would Value Experience In, Or Knowledge Of The London Insurance Market Insurance Risk Exposure management software Data migrations Technical configuration - optimisation of the product according to customer requirements If this role is of interest, please forward your most up to date CV Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Rullion are currently recruiting for an Infrastructure Engineer for an established and growing business based in the centre of London. The Role: Installing and configuring computer hardware, operating systems and applications Maintaining desktop computers, laptops, desk phones, Supporting the roll-out of new applications Supporting Office 365 products Any other ad hoc duties as required by management What You'll be Doing: Monitoring/Supporting backups Monitoring assigned tickets and managing/escalating where necessary Ensuring daily reports are created/sent Investigating IT problems and diagnosing and solving hardware or software faults Replacing computer components as required Providing support to all levels of staff, including writing process documents and relevant reports Following diagrams and written instructions to repair a fault or set up a system Responding within agreed time limits to support requests Working continuously on a task until completion (or referral to third parties, if appropriate) Documenting and managing work using ServiceDesk system About You: 2+- years experience as an IT Support Engineer, Analyst or Administrator Excellent communication skills, both verbal and written Knowledge of Office 365 Understanding of cloud-based technologies Ability to research technical problems and apply solutions Understanding of Shell Scripts, PowerShell etc. For more information, please apply. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.